We performed a comparison between IBM MobileFirst and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Google, Apple, Temenos and others in Mobile App Platforms."I like Its capability for developing hybrid applications, with an ability to integrate device-native code as well"
"With help of this product, we have been able to develop mobile applications without having complete knowledge of each mobile OS's native programming technology. App development, delivery, and code management have been very efficient using this product."
"IBM MobileFirst has one of the most feature-rich admin panels."
"ServiceNow provides quite good insights about what is happening in the organization."
"It is robust and very user-friendly."
"ServiceNow is a very powerful tool that can perform a lot of different functions."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"Very good incident management, chain management and problem management features."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"There are issues with push notifications, especially for Windows mobile apps. JSONStore also crashes abruptly at times."
"I would like to see improved support for native device functions."
"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."
"The solution’s user interface could be improved and given a better design."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"The interface requires an upgrade."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"The pricing of the solution could be better. It's a bit high."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
Earn 20 points
IBM MobileFirst is ranked 7th in Mobile App Platforms while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. IBM MobileFirst is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of IBM MobileFirst writes "It provides access management for the enterprise user as well as for the consumer". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM MobileFirst is most compared with IBM MaaS360, Ionic, Microsoft Azure App Service and SAP Mobile Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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