We performed a comparison between IBM Maximo and OpenText Service Manager based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Oracle and others in Enterprise Asset Management."The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"Its capabilities let us organize our work."
"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"It is configurable, where you can add extra fields to screens and to the database."
"The most valuable feature is the ability to correct maintenance."
"The most valuable feature is asset management maintenance as well as asset management overall."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits."
"Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013."
"It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature."
"We can have all our requests and incidents registered in one system."
"Technical support is pretty good."
"It helps to register things, to see the changing parts, and to correlate incidents."
"Its flexibility and ease of customization are its most valuable features."
"The workflow engine that standardizes and globalizes the process steps. It drives people through the process by standardization and automation."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Vendor management needs enhancement."
"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."
"I don't see anything lacking."
"With the new version moving toward the codeless configuration is good, but it's losing flexibility."
"The solution does not interface well with other products and is difficult to implement."
"The interface could be better."
"The product's technical support services need improvement."
"Service Manager is at the end of its life. The architecture, performance, and look are all way behind."
"It needs good integration with the configuration database, that's lacking at the moment, It's not that good."
"Pure cloud-based native functionality is lacking."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while OpenText Service Manager is ranked 12th in IT Service Management (ITSM) with 48 reviews. IBM Maximo is rated 8.0, while OpenText Service Manager is rated 7.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of OpenText Service Manager writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform, whereas OpenText Service Manager is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM.
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