We performed a comparison between HPE Eucalyptus and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable aspect of the solution is the interface on the console."
"It's easy to set up."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"I am impressed with the tool's ability to track information in an easy way."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It is flexible. You can tune it, more or less, as you want."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The customization should be improved."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The initial setup phase was hard and could be made easier."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
More ServiceNow IT Operations Management Pricing and Cost Advice →
HPE Eucalyptus is ranked 38th in Cloud Management while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. HPE Eucalyptus is rated 7.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of HPE Eucalyptus writes "Good interface, and an easy initial setup with good community support on the free version". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". HPE Eucalyptus is most compared with OpenNebula, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our HPE Eucalyptus vs. ServiceNow IT Operations Management report.
See our list of best Cloud Management vendors.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
