"It helps our NetOps group actually handle alarms in a way that lets them see the bigger picture of those alarms, and how they might affect our services. It helps us communicate information about the network state better to services that might be impacted by a specific network condition."
"It is easy to understand and determine when and/or where the network is failing."
"The most valuable feature is the auto-discovery, which is nice because you don't have to do anything to add a new component."
"All networks (or network equipment) are monitored through CA Spectrum."
"The most valuable features of DX Spectrum are the comprehensive alerts."
"The fault management is perfect."
"The monitoring just comes to us: "Oh, there's something wrong with that machine." It tells us. There are some 50,000 machines or so, all doing different things. And if they go down we hear about it."
"The solution's most valuable features are its integration with Broadcom tools and scalability."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"From a functionality perspective, the product is not doing what it should. Also, there are some concerns about the accessibility. I would appreciate additional out-of-the-box troubleshooting scripts, like templates for addressing various issues. Currently, when troubleshooting online, I need to create my scripts. It would be beneficial if the platform could provide pre-built scripts or templates to help automate certain troubleshooting tasks."
"DX Spectrum could be improved by them getting rid of the Java console. It would also be better with Turkish language support."
"We want to make our own choice for the AIOps solution and do not want to be forced to use the Broadcom OI solution by default."
"The interface is not nice and needs to be improved."
"We have had some issues with the spec server and the high availability replication of data. It fails over well, but it does not come back very well. We get duplicated events."
"If they could interact with the MIBs of vendors better, and have a lot more pre-loaded ones, that would be amazing for us right now."
"It was somewhat complex to implement."
"The solution could improve by allowing the ability to monitor the network shortly after installing the software and adding an auto-discovery function."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
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DX Spectrum is ranked 1st in DX NetOps with 115 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. DX Spectrum is rated 8.4, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and ThousandEyes, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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