We performed a comparison between ConnectWise Automate and SolarWinds NetFlow Traffic Analyzer based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Maybe they could improve the capability to be multi-tenant."
"It's definitely improved the help-desk servicing, et cetera."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"It is very scalable."
"It allows us to manage all client requests, jobs and invoicing."
"The most value we get from this solution is that everything is on a patch cycle."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The monitoring is perfect, showing you the details for the utilization of resources and network bandwidth."
"In terms of the implementation, we've actually used SAM, the server and application monitoring tools. The network configuration tools are very useful in terms of bulk upgrading switches and infrastructure. Also, the Network Traffic Analyzer was extremely useful to track down errant users soaking up bandwidth."
"The initial setup was straightforward."
"For stability, I would give SolarWinds NetFlow Traffic Analyzer a rating of ten out of ten."
"What people found most valuable in SolarWinds NetFlow Traffic Analyzer is its report customization feature."
"The software management tools are very useful for our customers."
"What I like about SolarWinds NetFlow Traffic Analyzer is that it's useful for analyzing traffic. It also has an application visibility feature that lets you control applications."
"It doesn't cost too much."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"Scheduling of automation could be improved and made more simple."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The fixed client for Automate is slow. The web client is not very intuitive."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The menu doesn't always load properly."
"I would like to see more artificial intelligence capabilities."
"They should work on the configuration of the Log Analyzer feature."
"Technical support could be improved with quicker response times."
"Technical support needs improvement."
"An area for improvement in SolarWinds NetFlow Traffic Analyzer is application visibility because some applications aren't being recognized correctly. You can see applications such as Facebook and YouTube, but SolarWinds NetFlow Traffic Analyzer needs to have more visibility into more applications. Currently, SolarWinds fails to detect more powerful applications, such as Zoom and Teams. If SolarWinds NetFlow Traffic Analyzer can recognize every application and be able to report on each in terms of bandwidth, then that would be good. This is what I'd like to see in the next release of the solution."
"The Atlas module that is used for building the network map is very bad."
"What needs improvement in SolarWinds NetFlow Traffic Analyzer is performance because sometimes, my team struggles too much for the solution to perform correctly for a specific deployment in my organization. Having a more detailed view in SolarWinds NetFlow Traffic Analyzer is another area for improvement, but that's more part of the protocol than the actual solution."
"It's not a cheap product, so the pricing could be improved."
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ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while SolarWinds NetFlow Traffic Analyzer is ranked 6th in Network Traffic Analysis (NTA) with 34 reviews. ConnectWise Automate is rated 7.4, while SolarWinds NetFlow Traffic Analyzer is rated 7.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of SolarWinds NetFlow Traffic Analyzer writes "Displays traffic visibility and efficient traffic flows". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium, whereas SolarWinds NetFlow Traffic Analyzer is most compared with Cisco Secure Network Analytics, Zabbix, ManageEngine NetFlow Analyzer, SolarWinds NPM and Darktrace.
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