We performed a comparison between Cisco Piston Enterprise OS and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."It offers enough support so that you don't need to have the need to get another device."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"Provides everything in one solution."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It is flexible. You can tune it, more or less, as you want."
"The scalability of ServiceNow is good."
"It is a product that is familiar for a lot of users."
"Has service mapping, impact management, metric intelligence and health of analytics."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The solution is just too expensive, so maybe the pricing could be better."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"Service mapping is pretty limited."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
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Cisco Piston Enterprise OS is ranked 51st in Cloud Management while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 34 reviews. Cisco Piston Enterprise OS is rated 9.0, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Cisco Piston Enterprise OS writes "A simple interface and helpful support for a solution that grows with us". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Cisco Piston Enterprise OS is most compared with Abiquo, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management.
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