We performed a comparison between Catchpoint and Tanium based on real PeerSpot user reviews.
Find out what your peers are saying about Nexthink, Lakeside Software, Riverbed and others in Digital Experience Monitoring (DEM)."The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"Catchpoint provides a great amount of information."
"Catchpoint's customer service and support are valuable."
"The solution offers three different ways of slicing data to look for abnormalities."
"The security features are very valuable."
"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."
"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."
"I like the tool's incident response and security patching."
"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."
"The product is granular and can build complex roles compared to other EDR vendors."
"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."
"The interrogation piece was the most valuable feature because it was very detailed."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"The old user version was better, it was more user-friendly."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"Catchpoint can be improved by focusing solely on network monitoring."
"The solution needs to improve the reporting and tracking capabilities."
"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."
"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."
"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."
"The solution lacks mobility."
"The performance could improve in future releases. We have had performance issues in specialized web environments, but overall I think the problems are less than 2% of the computer systems being used."
"The most painful thing is the interface. It's a bit unclear sometimes."
"They could improve the UI."
Catchpoint is ranked 5th in Digital Experience Monitoring (DEM) with 12 reviews while Tanium is ranked 36th in Endpoint Protection Platform (EPP) with 15 reviews. Catchpoint is rated 8.2, while Tanium is rated 7.4. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of Tanium writes "Useful tool for vulnerability management and deploying applications, needing improvement in its OS upgrade". Catchpoint is most compared with Dynatrace, ThousandEyes, Datadog, Splunk Enterprise Security and AppDynamics, whereas Tanium is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Microsoft Configuration Manager, Qualys VMDR and ServiceNow Discovery.
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