We performed a comparison between BMC Helix Discovery and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The most valuable feature is the automated service mapping."
"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"The speed at which it's able to collect a wide-range of information, then make it useful for you, like asset management, knowledge management, and incident management."
"The most valuable feature of the solution is its application dependency mapping."
"The most valuable feature of the solution stems from the fact that it is easy to install and deploy."
"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
"The product is not fully automated."
"A review of end of life data would be nice."
"BMC Helix Discovery needs more customization options."
"There are certain limitations in the mapping feature of the solution."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"There is still room for improvement in terms of stability."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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Earn 20 points
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while Symantec Asset Management Suite is ranked 26th in IT Asset Management. BMC Helix Discovery is rated 8.6, while Symantec Asset Management Suite is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". BMC Helix Discovery is most compared with ServiceNow, BMC Remedy , Device42, ServiceNow Discovery and Qualys VMDR, whereas Symantec Asset Management Suite is most compared with .
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