We performed a comparison between BMC Client Management, CA Harvest Software Change Manager, and ManageEngine Endpoint Central based on real PeerSpot user reviews.
Find out what your peers are saying about JAMF, Microsoft, Kandji and others in Mobile Device Management (MDM)."The most valuable features of the solution are patch management and software license management."
"One feature I like, that was especially valuable during the pandemic, is remote control. Remote control grants administrators and support personnel access to the laptops and PCs of employees (who might be working from home) in order to fix any issues that come up as and when they come up, even without having to wait for a support request."
"It's a scalable solution. We have deployed it for customers using 3000 nodes to those using 300,000 nodes."
"The inventory and patch management tools are very valuable."
"The support from BMC Client Management is very good."
"The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."
"The ability to give our teams functionality from a control perspective, allowing them to decide how they want to implement the tool, is valuable."
"Using this solution, we were able to implement a full process for all of our lifecycles."
"The patch manager is good, and it's easy to use."
"ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it."
"In terms of technical capability, it is doing very well. It is doing better than other industry products. It is at a place where we can compare it with Microsoft products. Its scalability is also good."
"Well, what we like is that it catch actually a lot of features constantly upgrading. So all the three maybe there there were some features as the tenant on the earliest version. Now it's it's almost everything that we we need. So managing security ManageEngine configuration. It's we are very satisfied because it has the Telstra that's what we we need."
"ManageEngine has improved my organization because right now we can actually monitor and find out which software products are installed on each desktop. We can then figure out which ones have to get patched and so forth."
"The initial setup is pretty straightforward."
"The mobile functionality is very easy."
"It's a complete product that allows you to remote troubleshoot, has an inventory of systems."
"It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one."
"BMC Client Management supports only iOS devices. It would be good if they would support Android as well."
"The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool."
"BMC Client Management could improve in the area of integration."
"The solution needs to add whitelisting because many customers request it."
"The solution does not offer the functionality of remote access to users."
"Technical support for this solution is very good, although they can still use improvement in some regards."
"Password complexity is not enforced by the tool."
"Security features can be improved."
"The product must provide more API integrations with different ERP tools."
"The only problem with it is that the setup isn't very intuitive. I know that they just upgraded the product to make it a little bit easier to use, but compared to some of the other platforms, it is not easy to configure it, set it up, and get it running. However, once you have set it up and got it running, it runs great."
"The team I've currently got is not using it particularly well, due to the fact that they don't know how to use it particularly well. They've not done any training and so on."
"The tool's security can be better."
"Each of their products is an independent product, and they don't have anything to do with each other. It is a suite of packages. They all run independently, and they all are a little different because they were acquired differently. They could standardize their portfolio."
"ManageEngine Desktop Central should keep up with some of the features that other major vendors are providing, such as Microsoft."
"Their support channel could be better. They're an India-based company. They're based out of India. So, here in the States, support can be difficult when you're dealing with time zone requirements. A more global support channel would be a wise choice for them."
"The solution lacks some configuration."
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