We performed a comparison between Alemba vFire and ManageEngine ServiceDesk Plus based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Incident Management is the most valuable feature of the solution."
"The workflow is very good, as well as customizable."
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap."
"The platform's most beneficial features are incident management, change management, request management, and asset management."
"The most valuable feature of ManageEngine ServiceDesk Plus is change management."
"We not only handle tickets, but also requests from many departments. All are easy to manage."
"The solution offers a lot of opportunities for integrations."
"It's stable."
"I am enjoying the report features, they are quite good."
"Easy to setup with a user-friendly interface that works well on cloud. It has a lot of important features: workflow builder, configuration management database, and recorded solutions."
"When somebody wants to follow up with a problem from the past, the solution makes it easy. It keeps everything in one system and updated."
"The reporting needs to be improved."
"The product should improve its ability to integrate with third-party tools."
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process."
"It would be better if they could just bring up interface changes because, from the past five years, I don't see any difference in the way or look and feel of the application."
"Improvement is needed in the Software Assets Management functionality."
"ManageEngine ServiceDesk Plus moves changes to the production directly. We need a local touch in support."
"We should be able to monitor the performance of assets, not only documents. For example, printers. We should be able to monitor ink levels and get notifications when the ink is low. In another operation manager I use, they send me a notification when the device is off, or has something to perform."
"Customization has room for improvement in ManageEngine ServiceDesk Plus."
"We have experienced issues with tables, sheets and columns not displaying properly. This is temporarily fixed with updates but then reoccurs. The way tickets are displayed is messy."
"We'd like to have more integration into other platforms."
"There's no native integrations between the systems."
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Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while ManageEngine ServiceDesk Plus is ranked 4th in IT Service Management (ITSM) with 57 reviews. Alemba vFire is rated 7.4, while ManageEngine ServiceDesk Plus is rated 8.0. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, BMC Helix ITSM and Zoho Desk.
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