Cognigy.AI Platform Reviews

My main use case for Cognigy.AI Platform is building a chatbot and voice bot for customers in Europe and the US. Check status or queries is a particular scenario where Cognigy.AI Platform has helped.

Cognigy.AI Platform offers excellent features including easy integration with AI and good quality, with voice detection quality being very good. The voice detection quality of Cognigy.AI Platform stands out compared to other platforms I have seen because the interpretation, voice detection, and all accuracy metrics are much higher in Cognigy.AI Platform.

Cognigy.AI Platform has positively impacted my organization by reducing development time, providing efficiency gains, and improving accuracy for our agents. We are getting fewer calls for our agents, with most of our generic queries resolved by Cognigy.AI Platform's voice bot. We have specific metrics showing that we reduced overall calls by 20%.

Cognigy.AI Platform is good, but I hope to see new features and enhancements based on new technology that emerges daily, and I expect the same to be implemented in Cognigy.AI Platform as well, particularly more AI capabilities.

Regarding needed improvements for Cognigy.AI Platform, consideration should be given to reducing the development effort for developers so that the time to market will be reduced.

I have been using Cognigy.AI Platform for two and a half years.

Cognigy.AI Platform is stable.

Cognigy.AI Platform's scalability is high and good.

The customer support for Cognigy.AI Platform is nice.

For voice bot, I have not used any other solution.

I have seen a return on investment as we need fewer employees for calls and fewer calls are landing on our customer support team.

Before choosing Cognigy.AI Platform, my manager was inclined towards Cognigy.AI, and we parallely checked Yellow.ai as well. Cognigy.AI Platform is much better than the competitor in terms of efficiency, accuracy, and cost.

Regarding Cognigy.AI Platform's AI capabilities, I think its governance and security are good, but they may still have room for enhancements. Most clients are looking for GDPR and PII data to be secure, and as of now, Cognigy.AI Platform's governance policy is good. I hope they can gain more certifications based on future requirements.

Regarding Cognigy.AI Platform's accuracy and reliability of output, based on our use case, we are getting 95 plus accuracy. I would advise others considering using Cognigy.AI Platform that if you are looking for accuracy, ease of use, and easy development, you can choose Cognigy.AI Platform. I am providing this review with an overall rating of 9.

My main use case for Cognigy.AI Platform is that we use it as the enterprise voice chat AI agent layer for Instill's Manager, HR, and employee workflows, which helped us expose Instill culture operating system and people insights through conversational experience.

A quick, specific example of how I use Cognigy.AI Platform in one of those workflows is that our users, such as managers, can ask questions about why a team's trust score dropped, and they will receive Instill-backed answers through chat or voice.

The best features Cognigy.AI Platform offers include the most valuable part being the ability to deploy AI agents across voice and chat while connecting them to Instill's people, culture, and meeting insight data.

Cognigy.AI Platform has positively impacted my organization, as our ROI is coming from faster manager and HR self-services that reduce the manual people operations support and better use of Instill insights and inside conversational workflows, although the exact ROI is not calculated yet.

Connecting Cognigy.AI Platform to our internal data had some challenges, with setup complexity existing, pricing clarity needing improvement, and privacy control for sensitive employee data needing improvement.

The improvement areas for Cognigy.AI Platform include the setup complexity, pricing clarity, and privacy control, which all need to be enhanced so that we can control the employee-related data more carefully.

I have been using Cognigy.AI Platform for the last three months.

I find Cognigy.AI Platform to be stable.

The scalability of Cognigy.AI Platform is pretty good, as it's really good overall, with quality being good and it's reliable.

The customer support is really good, as whenever we need something, we get a response very quickly.

I did not previously use a different solution, as this is the first one.

I have seen a return on investment with the customer satisfaction score improving by nine points as an output of implementing Cognigy.AI Platform.

My experience with pricing, setup cost, and licensing was that pricing was not clear, the setup cost was not there, and pricing needs improvement for informed decisions.

Before choosing Cognigy.AI Platform, I evaluated Kore.ai and Yellow.ai for the chat layer before finalizing on Cognigy.AI Platform.

Regarding time savings or efficiency gains, there's no metric for the speed, but there is a metric for the quality, so now the answers coming in the chat and voice are far better, and the NPS score has improved by nine points.

I would rate Cognigy.AI Platform a nine out of ten. I chose nine out of ten because the use case is straightforward, it's effective, and the quality of the chat is really good, though the setup complexity and pricing clarity have to be improved; once these are improved, I will give it a ten.

Regarding Cognigy.AI Platform's AI capabilities, I think its governance and security are straightforward as they have given us the certifications we needed, but I am skeptical about the data privacy of employees and if there is any role-based access control existing in the platform.

I find the accuracy and reliability of output from Cognigy.AI Platform to be very good, as the scalability of the solution was really good and our quality of answers was really good, so there is no issue in those areas.

My advice to others looking into using Cognigy.AI Platform is to explore all the options and see what your use case is before finalizing on Cognigy.AI Platform. My overall rating for this product is nine out of ten.

My main use case for Cognigy.AI Platform is for contact center solutions, where I build solutions for intent routing via voice and chat. Another use case is building cognitive flows that utilize intent-driven routing and voice routing while integrating endpoints with HTTP request nodes, webhooks, and APIs to retrieve data from databases and feed it into CRMs for web chat, chatbots, and live agents. I use it daily to build solutions for contact centers.

I also use Cognigy.AI Platform as an innovative way for our contact center clients to allow their clients to reach them, moving beyond traditional methods such as voice chats and emails. Cognigy.AI Platform offers a different approach to the contact center environment, integrating artificial intelligence and improving the overall contact center experience for day-to-day users.

The best features of Cognigy.AI Platform are numerous, including HTTP requests and intent-driven routing. The AI agents can be set up as contact center employees, serving as the first point of contact before engaging live agents. Furthermore, the integration with third-party applications is easy, which simplifies configurations for technical personnel to code and configure everything in one place to build a solution. These are the standout features of Cognigy.AI Platform for me.

I have also found the visual flow builder to be valuable, and regarding analytics and reporting, those are also great features.

The positive impact that Cognigy.AI Platform brings to our organization is the ability to package competitive solutions to present to the market against existing alternatives.

Although we do not use Cognigy.AI Platform as an organization, we sell it to clients as NICE partners. Clients have valued it highly and recognize the positive impacts, noting advantages such as improved customer experiences.

Features such as additional support for multiple programming languages inside the HTTP request nodes would be a helpful improvement, beyond just JavaScript.

I have been working in my current field for over 10 years.

Cognigy.AI Platform has been pretty stable so far.

Like any AI platform, Cognigy.AI Platform has some inaccuracies, but they are rectifiable. Reliability depends on how I, as a technical specialist, configure it, and with proper configurations, it can yield very reliable solutions.

To date, I have not had a client requiring to scale up or down.

I have not needed to seek support from NICE Cognigy.

I provide support for Cognigy.AI Platform, and there has been no incident requiring intervention with Cognigy support thus far.

I did not transition from another solution because my role focuses on deployment to clients. Most clients now using Cognigy.AI Platform came from solutions such as NICE CX, Avaya, or Genesys.

As a technical specialist, I have very little knowledge regarding pricing, setup costs, and licensing, so it would be best suited for our sales team and solutions architects.

Notable returns on investment mentioned by clients include improved customer experiences and quicker response times, which are the two relevant metrics I can share.

Clients evaluated other options before selecting Cognigy.AI Platform, but I am unaware of which specific solutions they tested.

My advice for those considering Cognigy.AI Platform is that it is ideal for improving customer experience and ensuring quicker response times. It is also suitable for those looking for a solution with minimal limitations on integrations and for those interested in integrating AI agents and chatbots into their contact center solutions. I would rate this product an 8 out of 10.

My main use case for Cognigy.AI Platform is to simulate and automate the workflow that I usually receive from management.

A specific example of a workflow I have automated using Cognigy.AI Platform is reviewing the tickets flow in and out while improving transparency with all ticket flow, timeline, and KPIs.

Regarding my main use case, I find it very helpful for managing the support organization.

Cognigy.AI Platform has positively impacted my organization by helping me solve complicated analytics about quarterly and half-yearly performance reviews and support requests. It summarizes information instead of requiring me to read long conversations, making it very useful.

I can share that it has saved my team 20% of working hours and it automates the most complicated tasks that need manual intervention in everyday jobs.

In my experience, the best features Cognigy.AI Platform offers are that overall it is a good product.

The specific feature that stands out to me is analytics.

Cognigy.AI Platform can be improved as it should reach out to most professions.

As a manager, I would prefer that improvements be handled by their R&D team, which needs the scope of every domain.

I have been using Cognigy.AI Platform for around two years.

In my experience, Cognigy.AI Platform is stable.

I rate the scalability of Cognigy.AI Platform 8 out of 10.

Cognigy.AI Platform's customer support is superb.

I would rate the customer support as 9 out of 10.

I have not previously used a different solution as this is my first adoption of AI.

Before choosing Cognigy.AI Platform, I did not review other agents as that was not my responsibility and the decision to go with Cognigy was a management decision.

My advice for others looking into using Cognigy.AI Platform is that it is always better to try before you choose, so I would like them to select Cognigy.AI Platform before going with any other AI agent.