Nitin Kawale - PeerSpot reviewer
Member Board Of Directors at Pattern
Real User
Top 5Leaderboard
A highly stable and easy-to-use solution that provides a lot of AI automation
Pros and Cons
  • "The most valuable feature of ClickUp is its AI recommendation."
  • "ClickUp doesn't have a roadmap vision and a proper way of planning."

What is our primary use case?

ClickUp is a good alternative to Jira Align, and it does a lot of things that Jira Align cannot. If I compare Jira Align and ClickUp, I will always go with Jira Align.

What is most valuable?

The most valuable feature of ClickUp is its AI recommendation. ClickUp has a lot of visibility for the management and a lot of automation. ClickUp takes the technology to the next level regarding AI automation for release nodes, creating a doc based upon the use cases and writing product documentation and user stories based upon simple use cases. ClickUp's user experience is far, far better than Jira Align.

What needs improvement?

ClickUp doesn't have a roadmap vision and a proper way of planning. In Jira Align, you can see the roadmap and epic differently and then go down to the task, which is impossible in ClickUp. ClickUp doesn't show the epic, user story, and task. Tagging is there in ClickUp, but the representation of epic, the roadmap that everybody wants to see, the management wants to see, and the product they want to see is not there.

For how long have I used the solution?

I have been using ClickUp for one and a half years.

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ClickUp
April 2024
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What do I think about the stability of the solution?

ClickUp is a very stable solution.

What do I think about the scalability of the solution?

More than 500 users are using the solution in our organization.

How was the initial setup?

The solution’s initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

ClickUp’s pricing is better than Jira Align’s.

What other advice do I have?

ClickUp is deployed on-cloud in our organization. I would recommend ClickUp to other users because it is easy to use.

Overall, I rate ClickUp eight and a half out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Project Manager at a comms service provider with 11-50 employees
Real User
Top 20
Provides good stability, but it could be more user-friendly
Pros and Cons
  • "It gives reminders for important project dates and when a particular task is about to close."
  • "The product is not user-friendly."

What is our primary use case?

We use ClickUp to track projects by storing all the milestones in the system. It gives reminders for important project dates and when a particular task is about to close.

What needs improvement?

The product is not user-friendly. When I duplicate sheets and change the name to another project, it is replicated in the old sheet. It could be improved. They should add a page to capture the RACI matrix. It will be user-friendly for changing dates and replicating tasks and sub-tasks.

For how long have I used the solution?

I have been using ClickUp for a year.

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the product's scalability a seven out of ten. We have five user logins for ClickUp. We can also provide guest access to some of our teams and customers.

How was the initial setup?

The product's initial setup process has moderate complexity.

What about the implementation team?

They have organized some training videos on their web page about the process. With its help, I implemented the product myself.

What's my experience with pricing, setup cost, and licensing?

The product’s cost is high. It costs around $19 or $20 monthly, whereas Jira costs $7.

Which other solutions did I evaluate?

I have heard Jira is more user-friendly than ClickUp. It is a standard tool with more backup features. Additionally, it is less expensive.

What other advice do I have?

I rate ClickUp a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ClickUp
April 2024
Learn what your peers think about ClickUp. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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Yudhveer M - PeerSpot reviewer
Market Insight Manager at a tech services company with 11-50 employees
Real User
Captures intricate details, reliable performance, and the technical support is responsive, but templates could be more user-friendly
Pros and Cons
  • "ClickUp offers a relatively user-friendly experience, especially when it comes to its fundamental features."
  • "There is a need for significant improvement in the user interface to make it more intuitive and less time-consuming to become familiar with."

What is our primary use case?

We use ClickUp as our workflow management tool to effectively monitor and track our workflow processes.

What is most valuable?

ClickUp excels in capturing intricate details, which can be both beneficial and challenging. While it facilitates a proper flow and provides precise instructions, it can also make the workflow appear overly complex.

While it ensures that teams are aware of what needs to be done and when delving too deep into the specifics may overwhelm the team with numerous upcoming tasks and related subtasks.

What needs improvement?

There is a need for significant improvement in the user interface to make it more intuitive and less time-consuming to become familiar with.

I would like a user-friendly template dashboard and reporting that makes the process easier. My previous attempt with a template was a difficult process that required long Google searches on ClickUp sites for help. A simple dashboard or the ability to effortlessly integrate an Excel-based dashboard into ClickUp would be beneficial.

For how long have I used the solution?

I have been working with ClickUp for approximately eight months.

I am working with the latest versions.

What do I think about the stability of the solution?

ClickUp is a stable solution.

We do not use ClickUp in multiple locations, we do use it across multiple departments within our organization.

ClickUp performs exceptionally well across all departments.

What do I think about the scalability of the solution?

From the time when the organization had less than ten employees to now, the team size has doubled, and ClickUp has been functioning effectively. 

As the organization continues to grow, ClickUp remains suitable for small businesses. Its performance has been satisfactory thus far in accommodating the expanding needs of the organization.

How are customer service and support?

On a couple of occasions, there have been instances where the ClickUp software became unresponsive. However, it is important to note that these occurrences were likely due to maintenance issues.

Although I wasn't directly involved in resolving those instances of ClickUp, they were able to get up and running quickly.

How was the initial setup?

When I first joined the organization, the system was already set up, and it was incredibly straightforward to adapt and use the basic features. 

It typically takes approximately two to three weeks, or possibly a month, to become proficient in using the fundamental functionalities of the system.

Since ClickUp is predominantly used for project management, having someone responsible for overseeing it is important. This ensures that tasks and responsibilities are properly assigned, and any issues or delays are promptly addressed. Without proper oversight, tasks can become unattended, leading to a backlog and reduced responsiveness in managing the platform effectively.

What was our ROI?

ClickUp proves beneficial in enhancing production processes by enabling faster execution. Its features and functionalities contribute to streamlining workflows, facilitating efficient task management, and improving overall productivity. 

While the specific cost and customization details are unknown, ClickUp's potential to enhance production efficiency remains evident.

It is important to consider your company's specific requirements and goals when determining the suitability and value of ClickUp for your organization.

What's my experience with pricing, setup cost, and licensing?

I don't have a lot of information about the pricing, it is fairly inexpensive.

What other advice do I have?

ClickUp is a valuable tool for tracking and managing processes, but its complexity can vary depending on the intricacies of your company's workflows. Learning the software requires patience and a thorough understanding of its features and functionalities. 

ClickUp offers a relatively user-friendly experience, especially when it comes to its fundamental features. The core functionalities are straightforward and accessible for users. However, as you explore more advanced capabilities within the platform, it can become more intricate and potentially complex. It is important to acknowledge that while the basics are easy to grasp, delving into the more advanced aspects of ClickUp may require additional effort and a learning curve.

I would rate ClickUp a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Works at a outsourcing company with 11-50 employees
Real User
Top 5Leaderboard
Increase productivity and collaboration and has great task management features
Pros and Cons
  • "ClickUp has helped me to increase my productivity and to better manage my time."
  • "ClickUp's user interface could be made more user-friendly."

What is our primary use case?

I primarily use ClickUp for task management and project management. I find it a very user-friendly and customizable tool that helps me better manage my time and increase my productivity. It is user-friendly and has a wide range of features that can be customized to fit the needs of any organization. ClickUp is a great tool for collaboration and communication. It has helped me to increase my productivity and to better manage my time. Using it for remote team management, ClickUp has helped me to collaborate better with my team and to communicate more effectively.

How has it helped my organization?

ClickUp has helped me to increase my productivity and to better manage my time. It has also helped me stay organized and keep track of my tasks and projects. 

ClickUp has made it easier for me to collaborate with my team and communicate with my clients. 

Additionally, ClickUp has improved our organization by making it easier for our team to communicate and collaborate on projects. With ClickUp, we can easily create and assign tasks, set deadlines, and track progress. This has helped us stay organized and on track, even when we are working remotely.

What is most valuable?

Some of the features that I found most valuable in ClickUp are its task management features, its project management features, and its ability to be customized to fit the needs of any organization. 

ClickUp's task management features have helped me to better manage my time and to stay organized. 

Its project management features have made it easier for me to collaborate with my team and communicate with my clients. 

I also appreciate ClickUp's ability to be customized to fit the needs of any organization. This has allowed me to use ClickUp to best meet my needs and the needs of my organization.

What needs improvement?

Some areas where ClickUp could be improved include its user interface, reporting features, and integration with other software solutions. ClickUp's user interface could be made more user-friendly. 

ClickUp's reporting features could be improved. I would also like to see ClickUp integrate with more software solutions.

Moreover, the Android version of ClickUp is not as good as the web version. The interface is not as user-friendly, and many other features are unavailable on the Android version.

For how long have I used the solution?

I have been using ClickUp for about two years.

What do I think about the stability of the solution?

The web version is much more stable. That said, I found errors in an Android version of ClickUp.

What do I think about the scalability of the solution?

ClickUp is scalable. I have not had any issues with ClickUp's scalability.

How are customer service and support?

We have not used technical support yet.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used Asana and Trello. I switched to ClickUp as it has more features than Asana and Trello.

How was the initial setup?

The initial setup was easy. I did not need any help from ClickUp's support team.

What about the implementation team?

I implement ClickUp through our in-house team.

What was our ROI?

I have not calculated ClickUp's ROI.

What's my experience with pricing, setup cost, and licensing?

ClickUp's pricing is fair. I would advise others to try ClickUp's free trial before deciding to purchase a subscription.

Which other solutions did I evaluate?

I looked at Jira, monday.com, and Asana. I chose ClickUp due to the fact that it has more features than Asana and Trello.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
AliRaza9996 - PeerSpot reviewer
Software Engineer at a tech services company with 51-200 employees
Real User
Easy to use and provides checklist features, customizability, and templates
Pros and Cons
  • "I am currently exploring ClickUp AI, which I think is very good."
  • "It would be good if the solution facilitated voice calls or an option to chat directly with a person on ClickUp."

What is our primary use case?

I'm not the team lead for the ClickUp project. My team lead assigns me some tasks, and sometimes, our client also raises tickets on ClickUp. We actively see them and use tickets there as well, just like Jira.

What is most valuable?

I am currently exploring ClickUp AI, which I think is very good. ClickUp is easy to use. It has many dashboards, and our team can create their own dashboards. Multiple projects can be handled under the same ClickUp profile. ClickUp also provides checklist features, customizability, templates, and so on.

What needs improvement?


For how long have I used the solution?

I have been using ClickUp for one year.

What do I think about the stability of the solution?

I have worked with the solution for one and a half years and haven't seen any glitches in the system.

I rate the solution’s stability ten out of ten.

What do I think about the scalability of the solution?

My whole team of 30 people uses ClickUp. The client's team of 20 to 25 people and the client's testers also use the solution. In my project, we have more than 50 users using ClickUp.

I rate the solution a nine out of ten for scalability.

What other advice do I have?

It is very easy to collaborate with our team through ClickUp. ClickUp is easier to use than Jira. We have deadlines for some tasks. My manager assigns me a task, and we have a deadline and overview of how we are completing it. ClickUp is easy to use because we have descriptions of the tasks and stories.

We use both Jira and ClickUp because some of our clients have experience with Jira. Hence, some projects run on Jira because some clients use Jira to raise tickets. Other clients who have experience with ClickUp find it easier to use. It's easy to customize the solution.

ClickUp supports exporting data. We report and log our time directly on ClickUp. The solution integrates with our website, where we log time, and it appears on our ClickUp dashboards. We log our working hours on ClickUp, and our manager exports the data.

We use Google Chat for our internal communication, but we use ClickUp for client conversations regarding tasks and tickets. I personally haven't integrated the solution with anything. However, my manager integrated ClickUp with our internal website, where we log our working hours. The integration automatically transfers the data from our database to ClickUp, and it works fine. I would recommend ClickUp to other users.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sherifah Ojewale - PeerSpot reviewer
Notion Specialist at Fancy Production
Real User
Top 5Leaderboard
Efficiently designed product with good stability
Pros and Cons
  • "The product has an efficient design."
  • "ClickUp's interface needs improvement."

How has it helped my organization?

ClickUp helps schools and educational institutions manage tasks related to classes and projects.

What is most valuable?

The product has an efficient design.

What needs improvement?

ClickUp's interface needs improvement. Additionally, there could be a tutorial video for beginners to understand the process.

For how long have I used the solution?

I have been using ClickUp for two to three months.

What do I think about the stability of the solution?

I rate the platform's stability a ten out of ten.

What do I think about the scalability of the solution?

The product's scalability is a three or four out of ten.

How was the initial setup?

The initial setup process is difficult. The tool's ease of setup and effectiveness can vary depending on specific requirements. 

What's my experience with pricing, setup cost, and licensing?

The product has good pricing.

What other advice do I have?

They should provide details about the platform, including videos to explain the features and setup process. I rate it an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Media Operations Manager at MX Player
Real User
Used to monitor data updates made by developers, but the solution's components can be simplified by creating a bridge between developers and management
Pros and Cons
  • "The simplicity of the tool is valuable because it has categories and subcategories."
  • "It can be improved by making it more user-friendly."

What is our primary use case?

Our primary use case for the solution is monitoring data updates made by developers. It is also used by management to identify when tasks can be completed and show the cumulative ETA's. 

What is most valuable?

The simplicity of the tool is valuable because it has categories and subcategories. 

What needs improvement?

The solution's components can be simplified by creating a bridge between developers and management. For example, there is a page they have to develop a task that should be done in one week, and they have given a deadline for every component of the page. The solution requires us to check every component before identifying the whole status of the page so it can be improved by making it more user-friendly.

For how long have I used the solution?

We have been using the solution for five months.

What do I think about the stability of the solution?

The solution is stable. I rate it a seven out of ten.

What do I think about the scalability of the solution?

The solution is scalable. There are approximately 35 developers utilizing this solution for one of our projects.

How are customer service and support?

We have not had experience with customer service and support.

How was the initial setup?

The initial setup is not very complex.

What about the implementation team?

We implemented the solution in-house.

What's my experience with pricing, setup cost, and licensing?

The solution is moderately priced.

What other advice do I have?

I rate the solution a five out of ten. I recommend the solution to users considering implementing it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Project Management at a tech services company with 1-10 employees
Real User
Top 20
The solution enables users to update tasks and track projects, but it is expensive and complicated to use
Pros and Cons
  • "We can update tasks and track projects."
  • "The tool is not user-friendly."

What is our primary use case?

ClickUp is a project management tool. We can update tasks and track projects.

What is most valuable?

The product provides a Gantt chart. The Gantt chart shows how many projects we have completed and how many are pending. It shows us all the deadlines.

What needs improvement?

We can't integrate many tools with ClickUp. We have more than 3000 integrations available in Jira. Other products provide features like to-do, pending, and progress lists. Such features are not available in ClickUp. The tool is not user-friendly. It is complicated to use.

For how long have I used the solution?

I have been using the solution for three to four months.

What do I think about the scalability of the solution?

Almost everyone in my company uses the solution. We have around 500 users.

How are customer service and support?

I rate the technical support a seven or eight out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The solution is cloud-based.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

I have worked with other tools. ClickUp is not user-friendly. I find more features in other solutions. I recommend the product for small organizations and small teams. Larger organizations might have many projects and teams. So, they would need a better tool. Overall, I rate the tool a six or six and a half out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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