What is our primary use case?
Endpoints have always been a network's weak point, as they are the main interface users use daily. A good endpoint security product must be able to be flexible in both deployments and across multiple OS versions.
Check Point Harmony Endpoint does that for us. With multiple blades that add security to these weak points, I can be assured that threats are being mitigated in real-time. Also, Harmony Endpoint works seamlessly with Check Point's new MDR product, so logging, detecting, and responding couldn't be easier.
How has it helped my organization?
With the new Harmony interface, I don't have to worry about a local endpoint management server anymore, making my deployments and updating of endpoints so much easier across the board.
I haven't had issues with anti-malware updates anymore, and I can manage my endpoints from one Infinity Cloud portal.
Being short-staffed in my department, this solution has absorbed some of the daily tasks of monitoring endpoint products to ensure they are up and running. Also, reporting services/blades that aren't running lets me use my time more freely.
What is most valuable?
Deploying new versions of the endpoint are easy. It was a hassle before with a local management server, and now it's as easy as selecting the version you want from a drop-down menu.
The options for removing/adding blades with the click of a button from the portal are great. The built-in VPN blade makes it so easy to deploy on my endpoints if I need employee remote access to my LAN.
The installation is so easy with the simple MSI deployment packages, and I can watch the deployment process in real-time from the Cloud Portal.
What needs improvement?
The Infinity Portal login is "iffy" at times. I would like to restrict it to only US traffic, however, due to the hosting in the cloud, it sometimes retrieves data from the EU and across seas.
Also, if there was a way to simplify the SmartConsole login more, there could be an opportunity to take away some clicks to log in. Navigating back to the browser to log in through that portal site just makes for a more extended login transition. Just have the MFA capability right there on the local application and be done with it.
For how long have I used the solution?
I've been using Check Point's endpoint solution for five years, however, just recently moved to the Harmony interface this summer.
What do I think about the stability of the solution?
The stability makes it easy to move up or down.
What do I think about the scalability of the solution?
The scalability makes it easy to move up or down.
How are customer service and support?
Support could be improved. I'd give them a 7/10 before COVID, and maybe a 5/10 post-COVID. If you know who to ask for, it's more an 8/10.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We did not use a different solution previously.
How was the initial setup?
The setup is straightforward. Check Point assists the whole way, so it was very easy.
What about the implementation team?
I handled the deployment in-house, myself.
What was our ROI?
I'm not sure if we have seen an ROI.
What's my experience with pricing, setup cost, and licensing?
Our rep has been great to work with concerning quotes/licensing. The setup is relatively easy, being in the cloud. A new customer could be up and running on a new Harmony install within days.
Which other solutions did I evaluate?
CrowdStrike was the main one we evaluated against this product.
What other advice do I have?
It is a great product. Check Point could work on their Technical Assistance Center (TAC) to assist customers, however, they usually get the job done in the end.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.