Bitdefender MDR Reviews

We primarily use the solution to protect our endpoints. 

It's light on the endpoints and it complies with the latest European GDPR, the global data protection laws. The best part is it never slows down the endpoint. Most of the other antivirus engines, they're very heavy on the endpoints, so they consume a lot of memory.

It's got better blocking for portable storage devices and a better engine for ransomware. 

It's got a built-in VPN, in case you are doing any banking or online transactions. If you're looking at an enterprise with centralized control, you can actually push the policies to all your clients' endpoints easily across VPNs.

The main thing I like about it is it's got all the features I need. 

The resolution runs in the background while offering very good protection and good reporting with a lot of good controls. 

It works on virtual machines too.

The solution scales well.

It has a very quick, very simple initial setup process. 

There is a lot of very helpful documentation available. 

We need more updates as there are always more threats coming. 

The product is highly scalable. It expands very easily.

My largest client is about 1000 users. Most of our clients have an average number of endpoints ranging between 250 to 350.

Technical support is pretty good. They respond. You also have a lot of self-paced documents available, which means you can actually fix problems yourself. In the event it's very complicated, you can reach out to them. They have a call center and you can always raise a ticket on that.

Neutral

Probably ten years ago, I was using Trend Micro. In between, I tried Kaspersky, and then I switched over to BitDefender

I like their implementation. All we need to do is just install the VM and everything is built-in, so it takes care of the implementation. You don't have to go for multiple installations. I never faced any problem. It's very fast. We handled about 500 users and we implemented it in just under two hours.

You only need one person to handle the deployment process. 

The solution offers yearly subscriptions.

They gave me the option for a yearly renewal or three-year renewals, and three years works out to be very, very economical. Their updates come out three or four times a week for the main server. The updates install automatically so that you are always up to date.

We keep changing, we keep evaluating. As a system integrator, my job is to evaluate all the products, as that's what makes us more comfortable selling to our end users.

We have used both cloud and on-premises deployments. 

I would rate the product a nine out of ten.

We are using it as an anti-malware solution for our clients. We have it on all the clients.

We are using its latest version.

We find it extremely effective. We probably have over 500 endpoints, and we have not had any reports of viruses since we have installed it. It is very reliable.

They can improve their support a little bit. We've had some issues with some of the installations in terms of getting the installation, configuration, and flows correct, and sometimes, their support is not as simple and easy to deal with as we'd like.

We have been using Bitdefender for three years or so.

We're using it for prevention from malware, and it is very effective and reliable.

It is absolutely scalable.

Their support can be improved a little bit. Sometimes, their support is not as simple and easy to deal with as we'd like.

Generally, its deployment is very straightforward and easy. You set up a policy, and you deploy it.

For one of the release upgrades, there were some issues, and they could have been communicated better. We're still working through some of the issues with that. These issues were on the server-side. For the majority of the endpoints, there was no problem at all.

It varies based on the number of licenses.

It is rated as the number one solution. 

I would rate Bitdefender MDR a nine out of 10.

We use the solution to protect the endpoints.

Protection is an important feature of Bitdefender.

Bitdefender is not recognized by clients in Africa. It could improve its tool and its support to be known by clients.

I have been using Bitdefender MDR for three years.

I rate the solution’s stability a seven out of ten.

Our clients include medium-scale businesses.

I rate the solution’s scalability a seven out of ten.

The initial setup is not complicated. If you’ve documentation, then it is easy. It takes two or three days for 100 endpoints.

I rate the initial setup a six out of ten, where one is difficult and ten is easy.

I rate the product’s pricing a six out of ten, where one is cheap and ten is expensive.

Bitdefender is a very good tool, and it can protect networks efficiently.

One of my clients had an issue with ransomware, and Bitdefender couldn't help to recover the client's files and folders.

I recommend the solution because it is easy to use and cheap. They are doing their best to improve tools for the future.

Overall, I rate the solution an eight out of ten.