I use this solution to allow me to use work via a cloud computing platform. This means I can access search information and features, such as Google Talk, that I would not normally be able to use.
Delivery Manager at a consultancy with 10,001+ employees
A strong computing platform with flexible pricing plans across all usage levels
Pros and Cons
- "My favorite feature of this solution is the flexibility of instance types, which allows for the cost to be tailored to the usage amount and type."
- "I would like to see improvement in the information available up-front for users around tailoring the package to their actual requirements. At present it can take time to work with the on demand instance until you are used to what features are right for the user."
What is our primary use case?
What is most valuable?
My favorite feature of this solution is the flexibility of instance types, which allows for the cost to be tailored to the usage amount and type.
What needs improvement?
I would like to see improvement in the information available up-front for users around tailoring the package to their actual requirements. At present it can take time to work with the on demand instance until you are used to what features are right for the user.
For how long have I used the solution?
I have been working with this solution for five years.
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Amazon EC2
January 2026
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What do I think about the stability of the solution?
I have found this to be a stable solution during my time using it.
What do I think about the scalability of the solution?
This is a scalable platform that can grow with the users requirements.
How was the initial setup?
The initial setup of this solution is very quick and easy, and is all carried out online with guidance.
What's my experience with pricing, setup cost, and licensing?
The pricing of this solution is variable. There is an open-source variant that is accessible via the public cloud, and then tiers that range in price depending on the level and amount of usage that is required.
What other advice do I have?
I would recommend that new users be very clear on what they require from this solution, and advise that they start with the 'user on demand' package until they know exactly what level of usage they need.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Director & Chief Executive at a financial services firm with 5,001-10,000 employees
It's a good solution for web applications, but it's a little expensive
Pros and Cons
- "The setup is straightforward and it takes around an hour."
- "EC2 is a little expensive."
What is our primary use case?
We use EC2 for some web-based applications. We have around 10 users.
What is most valuable?
EC2 is good.
For how long have I used the solution?
I have been using EC2 for about half a year.
What do I think about the stability of the solution?
EC2 is stable.
What do I think about the scalability of the solution?
EC2 is scalable.
Which solution did I use previously and why did I switch?
We previously used on-premise hardware.
How was the initial setup?
The setup is straightforward and it takes around an hour.
What's my experience with pricing, setup cost, and licensing?
EC2 is a little expensive.
What other advice do I have?
I rate Amazon EC2 seven out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Amazon EC2
January 2026
Learn what your peers think about Amazon EC2. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
879,853 professionals have used our research since 2012.
IT Specialist at a renewables & environment company with 51-200 employees
Readily available with good cost savings and quick to implement
Pros and Cons
- "We find it easy to scale."
- "Nothing is really missing in terms of features."
What is our primary use case?
I'm using TCDs and OCDs, and these are the two high-performance systems.
We have our business applications running on EC2.
What is most valuable?
EC2 does have not many features. Normally, we do elastic load balancing, which is great.
The implementation is very easy. It's quick and easy to deploy.
It's quite stable.
We find it easy to scale.
What needs improvement?
We don't have any issues with the solution. Nothing is really missing in terms of features.
For how long have I used the solution?
I've been using the solution for many years now.
What do I think about the stability of the solution?
The product is 100% stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution scales quite well, and it is easy to expand.
It's very easy to add to what is already there. You just have to add memory and storage and restart the instance.
We have more than 100 people using the solution.
While we do not have plans to increase usage at this time, we may do so in a year.
How are customer service and support?
We've been happy with technical support. They are very helpful and responsive.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution is straightforward to set up. It's not overly complex. We can deploy the solution in just ten to 15 minutes. It's very fast.
The maintenance is very easy. If we need help, we can always contact support for guidance.
What about the implementation team?
I was able to implement the solution myself.
What was our ROI?
We've seen some ROI. It's saved us a lot of time on our side.
What's my experience with pricing, setup cost, and licensing?
The cost is moderate. It's not too high or too low. It's based on usage. While using AWS cloud ensures there are no hidden costs, if you use other clouds, there might be.
Which other solutions did I evaluate?
We did look into other options before choosing EC2.
What other advice do I have?
We're customers.
I'm using a normal regular EC2. I'm not using containers.
On the cloud, we use both Amazon and Azure as our cloud.
I'd recommend the solution as it is scalable, readily available, and offers good cost savings. People who know AWS have been very happy with the experience.
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Assistant Director at a comms service provider with 1,001-5,000 employees
You only pay for what you use, and you can scale up or scale down without any issues; has good stability and connectivity
Pros and Cons
- "What I found most valuable in Amazon EC2 is that you only pay for what you use, versus an on-premise deployment that requires you to pay for the cost of the server. When it's on-premise, you'll need to meet more specifications and requirements, and the purchasing process even takes time. As Amazon EC2 is cloud-based, you'll only pay when you use the service."
- "An area for improvement in Amazon EC2 is the cost because it's a bit higher than competitor pricing."
What is our primary use case?
My colleagues build applications on the public cloud and whenever expansion in terms of capacity or resources is needed, it's easier to do on Amazon EC2, so this is the use case for the solution.
What is most valuable?
What I found most valuable in Amazon EC2 is that you only pay for what you use, versus an on-premise deployment that requires you to pay for the cost of the server. When it's on-premise, you'll need to meet more specifications and requirements, and the purchasing process even takes time. As Amazon EC2 is cloud-based, you'll only pay when you use the service.
What needs improvement?
An area for improvement in Amazon EC2 is the cost because it's a bit higher than competitor pricing.
For how long have I used the solution?
I've been using Amazon EC2 for many years now, but I can't remember exactly how long it's been.
What do I think about the stability of the solution?
We didn't encounter any problems in terms of Amazon EC2 stability and connectivity. We're able to release applications without any problems.
What do I think about the scalability of the solution?
Amazon EC2 is a scalable solution. Scalability is the main objective of my company, which is why it went with Amazon EC2. The solution lets you expand your resources, and you can either scale up or scale down your users without any issues.
How are customer service and support?
Amazon has a regional office in Bangkok, so when we need technical support for Amazon EC2, we call Amazon support in Thailand directly.
How was the initial setup?
I'm unsure of whether Amazon EC2 is easy or complex to set up.
What's my experience with pricing, setup cost, and licensing?
The license fee for Amazon EC2 is higher than its competitors.
What other advice do I have?
My company uses AWS products, including cloud services. Amazon EC2 is being used within the company as well.
My company has about ten thousand employees that use Amazon EC2 because everybody connects to the internet. For example, employees use the mail service from the console and Outlook service on the cloud. Everyone uses the internet within the company, so that means Amazon EC2 is being used as well, especially in this COVID situation.
Right now, employees use more applications such as streaming and video services which require more connectivity and cloud capacity, so there's a plan to increase usage for Amazon EC2.
In terms of how much staff is required for the deployment and maintenance of Amazon EC2, I'm not quite sure how much technical staff my company has because some of the technical staff was outsourced. There's no permanent IT staff in the office.
I'm recommending Amazon EC2 to other people because it's a critical product that has more reliability. It has good quality, and it also has many features, so if the features support your use cases, then Amazon EC2 would be a good product for you.
My rating for Amazon EC2 is nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief technical officer at a tech services company with 501-1,000 employees
Ensures we can provision resources on demand, and we can grow and shrink them as per the traffic
Pros and Cons
- "There's a lot of encryption across the setups to ensure that database credentials and everything related to security are well managed."
- "We faced a challenge in regard to billing. It took a lot of time because our state is set up in Kenya, so we needed to pay in Kenya currency. We have to go around in circles."
What is our primary use case?
We have a business-to-business platform where we connect micro-enterprises to financial services. The solution is hosted in AWS and also has mobile components on the Google Play Store.
We use authorization on Kubernetes and various AWS services like S3 and databases. The entire suite can host a comprehensive ERP system within AWS.
What is most valuable?
Some of the good features are, first of all, due to scaling. It ensures we can provision resources on demand, and we can grow and shrink them as per the traffic.
There are definitely security features around IAM and WAF that ensure the information is secured. There's a lot of encryption across the setups to ensure that database credentials and everything related to security are well managed. Their database product is good, and we are making maximum benefit out of it.
What needs improvement?
We faced a challenge in regard to billing. There was a time when we were working on changing the mode of payment from card to wire. It took a lot of time because our state is set up in Kenya, so we needed to pay in Kenya currency. We have to go around in circles. There was a lot of documentation required, but we managed to go through successfully.
For how long have I used the solution?
I have been using it for one year.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten. It's a very stable product.
What do I think about the scalability of the solution?
It is a scalable product because it's IaaS and PaaS. You use it on demand, so it's computing on demand. That works for us. And there are also opportunities for enhanced cost savings in terms of serverless computing. We've used a couple, and at least it's good. So it's helping us to further reduce AWS costs.
The user base is approximately 120. As more users join the platform, the user base will definitely increase.
How are customer service and support?
I've had the best technical support experience I've ever had. Everything is resolved within the service level agreement. I'm happy.
How was the initial setup?
We did it ground up. We started from zero, created the account, set up the control tower, and started provisioning the resources. It was simplistic. It only requires you to have knowledge of AWS infrastructure, and from there, it's a straight sail.
What was our ROI?
I can't quantify ROI because it varies. Currently, my AWS bills from services that I use across various accounts.
What's my experience with pricing, setup cost, and licensing?
We pay monthly.
What other advice do I have?
Overall, I would rate the solution a ten out of ten.
I would suggest using the free tier first.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head Of Information Technology at a music company with 11-50 employees
Simple setup, powerful computing capacity, and flexible.
Pros and Cons
- "The most valuable feature of Amazon EC2 is the computing capacity."
- "The scalability could improve."
What is our primary use case?
We are using Amazon EC2 for two purposes for our customers, hosting the platform and storing assets.
How has it helped my organization?
If we were not able to use Amazon EC2, our customers would not be able to use the services we provide. The solution is critical for the services we provide.
What is most valuable?
The most valuable feature of Amazon EC2 is the computing capacity.
What needs improvement?
The scalability could improve.
For how long have I used the solution?
I have been using Amazon EC2 for approximately three years.
What do I think about the stability of the solution?
We have not had any issues.
I rate the stability of Amazon EC2 a ten out of ten.
What do I think about the scalability of the solution?
The solution is scalable and flexible. However, it could improve.
We have approximately three instances running internally. We are expected to have more customers using this solution in the future.
I rate the scalability of Amazon EC2 a nine out of ten.
How are customer service and support?
I have not used the support from the vendor.
How was the initial setup?
The initial setup of Amazon EC2 is easy.
What was our ROI?
We have received a return on investment using Amazon EC2.
What's my experience with pricing, setup cost, and licensing?
When we did the deployment of Amazon EC2 we found it to be less expensive than other solutions.
What other advice do I have?
I would recommend this solution to others.
I rate Amazon EC2 a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Instructor Coordinator at a retailer with 1,001-5,000 employees
Extremely scalable, reliable, and simple to set up
Pros and Cons
- "The initial setup is straightforward."
- "It is a little too expensive."
What is our primary use case?
We primarily use the solution as a server.
What is most valuable?
The scalability is very good.
It is very stable.
The initial setup is straightforward.
What needs improvement?
We'd like to be able to scale without turning down the EC2 server. As of now, we have to turn it off in order to scale resources and then turn it on again. We'd like to upgrade and/or downgrade the server without shutting it down.
It is a little too expensive.
For how long have I used the solution?
I've used the solution for a year or two. I haven't used it for that long.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution is very scalable. I'd rate the scalability a ten out of ten.
How are customer service and support?
I've never used the solution's technical support.
Which solution did I use previously and why did I switch?
I'm also familiar with other cloud providers.
How was the initial setup?
The initial setup is not difficult at all. It is not overly complex. I'd rate the ease of setup eight out of ten.
What's my experience with pricing, setup cost, and licensing?
I've found the pricing to be very expensive. I find it pricey compared to other options.
What other advice do I have?
We're customers and end-users.
I'd advise new users to practice sizing and try to keep their environment according to their needs. If you have an oversized server, it will cost too much money.
I'd rate the solution at a ten out of ten overall.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of IT Infrastructure at a non-tech company with 1,001-5,000 employees
Good bandwidth, easy setup, and does not crash
Pros and Cons
- "The amount of bandwidth has been most valuable."
- "They have to provide clarity on pricing. It's not transparent."
What is our primary use case?
I've used it as a VBI. I've used it as a web application server. I'm also using it as an RGS server.
How has it helped my organization?
AWS has always been my go-to for labs, as I can't afford massive machines at home. Therefore, I go to AWS to test new services. It's a space and energy saver.
What is most valuable?
The amount of bandwidth has been most valuable.
It is stable and does not crash.
The product can scale.
Initially, setting up the product is easy.
What needs improvement?
They have to provide clarity on pricing. It's not transparent. I've never gone to production on AWS, as I've never been clear on what it would cost.
I'd like to test the sign-ons of AWS with Google or Microsoft.
For how long have I used the solution?
I started using the solution since 2016.
What do I think about the stability of the solution?
It is very stable. I've never had a machine go down. There are no bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
I'd rate the scalability very high. It can scale to however big you want.
How are customer service and support?
I've never used technical support. I cannot speak to how helpful or responsive they would be.
How was the initial setup?
The initial setup is straightforward. It is not overly complex.
What was our ROI?
We have witnessed an ROI while using the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing is too complex. I can't understand it. If I have a service and want to launch in AWS, I need to know what it would cost to run it over the course of the year. I need to know the cost of bandwidth and storage. They need to lay out what they are charging and what clients can expect.
Which other solutions did I evaluate?
I did not evaluate other options previously.
What other advice do I have?
I'm not sure which version of the solution we're using.
I'd advise others to make sure they understand pricing before diving in.
I would rate the solution nine out of ten. I really don't have anything bad to say about its capabilities.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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