We use Amazon CloudWatch for monitoring infrastructure for EC2 instances. We created CPU, memory, system, status, and disk utilization checks. Based on those checks, we created actions such as disk cleaning by running a command, integrating with Lambda, and sending email notifications. We use the basic functionalities of Amazon CloudWatch.
Has good alerting and task automation features, and gives detailed information that helps with finding root causes
Pros and Cons
- "What I found most valuable in Amazon CloudWatch is that it gives you detailed information, which I found helpful because it can even provide you with data for the past one minute, which is quite granular. That was what helped me most in terms of finding the root causes. Task automation is another valuable feature of Amazon CloudWatch."
- "What would make Amazon CloudWatch better is if it includes more on-site checks, particularly status checks on the CPU, network input/output, etc. It would also be helpful if there's built-in swap space, disk, and memory monitoring in Amazon CloudWatch because, at the moment, my team has to configure it manually through a shell script."
What is our primary use case?
How has it helped my organization?
Amazon CloudWatch helped improve my company through notification and automation. The tool is integrated with actions, so if an alarm gets triggered, you can execute an action through Amazon CloudWatch. Task automation through Amazon CloudWatch has improved the company's overall efficiency in terms of the time to resolve issues, so the tool has been beneficial.
What is most valuable?
What I found most valuable in Amazon CloudWatch is that it gives you detailed information, which I found helpful because it can even provide you with data for the past one minute, which is quite granular. That was what helped me most in terms of finding the root causes.
Task automation is another valuable feature of Amazon CloudWatch.
What needs improvement?
What would make Amazon CloudWatch better is if it includes more on-site checks, particularly status checks on the CPU, network input/output, etc. It would also be helpful if there's built-in swap space, disk, and memory monitoring in Amazon CloudWatch because, at the moment, my team has to configure it manually through a shell script.
Amazon CloudWatch is a pretty complete tool with many features, so apart from the improvements I mentioned, there isn't anything else I want to change in Amazon CloudWatch.
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For how long have I used the solution?
I've been using Amazon CloudWatch for almost two years.
What do I think about the stability of the solution?
Amazon CloudWatch is a very stable tool.
What do I think about the scalability of the solution?
Amazon CloudWatch is a scalable tool because it has no limitations in the number of systems and alarms you can create.
How are customer service and support?
I'd rate support for Amazon CloudWatch four out of five, but this is because my company has AWS premium support, so I'm unsure how it is with others with a different level of support with AWS.
Which solution did I use previously and why did I switch?
We didn't use a different solution before using Amazon CloudWatch.
How was the initial setup?
The initial setup for Amazon CloudWatch was quite okay, particularly for the standard alarms provided by Amazon. Still, for the custom alarms, such as memory and disk alarms, you have to put in some effort because if you make changes to the system, you'd also have to make changes in the scripts as well, so if that could be automated, it would be beneficial.
What about the implementation team?
We implemented Amazon CloudWatch in-house. We're in consulting, so in a way, we're the third party who can implement the tool.
What was our ROI?
As my company only had to put in a small investment for Amazon CloudWatch, and the tool helped in terms of monitoring, alerting, etc., and is quite a good tool, in my opinion, it gave my company good ROI.
What's my experience with pricing, setup cost, and licensing?
Amazon CloudWatch has very cheap pricing, and it hardly costs my company $25-$30 a month for fifty systems, so it's pretty affordable.
Which other solutions did I evaluate?
My company didn't evaluate other options because Amazon CloudWatch was pretty native. It was the only tool that was there, so Amazon CloudWatch was the only tool my company used and nothing else.
What other advice do I have?
Amazon CloudWatch is a web-based tool, so there's no version control for it, so you could say it's always the latest version provided by Amazon. It's deployed on the cloud.
Almost everyone from the technical team within my company uses Amazon CloudWatch, so that's five to six people in total.
One to two people is enough to handle the deployment and maintenance of Amazon CloudWatch because it's a one-time process. Once it's done, you don't need to change it in a way, so one to two people would be fine.
As Amazon CloudWatch is an essential tool for my company, usage of it will gradually increase with new projects or instances because of the basic infrastructure monitoring and similar features it provides; however, there's no plan to expand in terms of doing more with Amazon CloudWatch.
My advice to others looking into implementing Amazon CloudWatch is that Amazon has pretty sufficient documentation on installing the tool and configuring the alerts. Still, it would be better to have a script deployed through Lambda to create alarms or use the Amazon SSM Agent to create the alarms instead of manually doing it.
I'd rate Amazon CloudWatch as eight out of ten because it does whatever it promises, and it's a good tool for monitoring and alerting.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Technical project lead at a tech consulting company with 10,001+ employees
Impressive stability but the storage-based pricing model can be expensive
Pros and Cons
- "The solution effectively monitors golden signals like CPU, page requests, and queues."
- "The solution's integration could be easier for laypersons."
What is our primary use case?
Our company used the solution for a project that included data message and data lake architecture, performance testing, and an engineering solution to monitor virtual machines or the S3 bucket.
The solution monitored key performance indicators for almost all services including Aurora, Fargate, Lambda, Snowflake NoSQL databases, and Sumo Logic.
What is most valuable?
The solution effectively monitors golden signals like CPU, page requests, and queues.
What needs improvement?
The solution's integration could be easier for laypersons.
The solution should move from being a performance monitoring tool to a full stack content management system with a hybrid DPM tool that integrates front-end, browser-specific, and footprint-specific monitoring metrics and synthetics.
The solution's interface could be improved to enhance user experience by including Kendo UI or React.js frameworks.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
The stability is quite impressive with a 99% availability rate.
The solution uses metrics and measurements to scale data which then gets routed to a NQ at an Amazon data center.
Data on the front end takes time to appear because of how the solution is designed. The UI interface takes some time to refresh large volumes of data so on occasion there is a lag.
I rate stability an eight out of ten.
What do I think about the scalability of the solution?
The scalability is based purely on your stack and requirements.
Our project involved processing billions of records and performance expectancy was 99% which is pretty impressive.
I rate scalability an eight out of ten.
How was the initial setup?
The initial setup was a bit complex because we were new to AWS.
It took us time to integrate EHNs because we had difficulty discovering traffic and TCP connections.
The KPIs that needed to be monitored were books of medium to high complexity.
As we became more proficient, we progressed quickly but that always depends on the complexity of the stack.
For example, Java is easy but .Net is complex because many services are not API exposed so they have their own DLS running on machines.
What about the implementation team?
Our company worked with the client's IT operations team to implement the solution.
More than ten architects worked both onsite and offshore to conduct engineering, performance testing, integrations, and monitoring.
A big management team consisting of 30 onsite and offshore developers, QA technicians, and performance managers monitor the enterprise because it processes billions of records. These user groups have restricted access based on their roles.
What's my experience with pricing, setup cost, and licensing?
The pricing model is pay-as-you-go so you have to be mindful of usage to manage costs.
Scalability is not limited because you can add components and integrations at any time.
Data gets stored on your EBS in RSN S3 buckets. Some free space is provided based on your configuration, but additional space is paid. Storage fees can be per unit or by the minute.
The pricing model can get very expensive as the project's scope grows.
Which other solutions did I evaluate?
The solution is expensive so a better option might be to use New Relic, Dynatrace, or Zabbix for open source monitoring.
A central repository lock trail and analytics dashboard could be created in Tableau that stores metrics in one particular location and analyzes data using one particular dashboard.
What other advice do I have?
I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Cloud Architect at Mercedes-Benz
Easy to set up metrics repository with good data analytics, but lacks real-time data stream monitoring
Pros and Cons
- "Setting up this product was easy. I found data analytics as its most valuable feature."
- "This product lacks some features: real-time data stream monitoring, application performance monitoring, mobile app monitoring, and live dashboards. Its workflows also need improvement."
What is most valuable?
In Amazon CloudWatch, I found their data analytics services most valuable. They are what we are looking for. We are utilizing Kinesis Data Firehose, Logstash Elastic, and CloudWatch Logs. There are many services that we are using, and in our case, we are using three.
What needs improvement?
An area for improvement that we want to see in Amazon CloudWatch is a more realistic monitoring. It's real-time data stream monitoring we are looking for. Our application is a huge application that will run on AWS. It has a lot of services that are running, so we want to monitor those services, e.g. message review and frontend application in ELB (Elastic Load Balancing).
It's not only monitoring that we want to do. We also want to visualize that monitoring data through dashboards. This is the main reason we plan to try Datadog because in Datadog, we can create a dashboard and we can visualize the log data through the dashboard.
We are not happy about the dashboards. In Amazon CloudWatch, they can fetch all the logs, but the service is not good at delivering the data into the dashboard, plus there's the lack of real data, e.g. in application performance monitoring. We find this product lacking and this is why we want to look for a new service that can cover our needs.
Additional features we would like to see in the future on this product include more API performance features, e.g. application performance monitoring. We also want live dashboards and well-designed workflows.
We also want integrative services, e.g. custom logs we can check, as we are not satisfied with what Amazon CloudWatch currently has. We are looking for more competency on these services: dashboards, real-time monitoring, real user monitoring, and application performance monitoring. We also have more and more mobile apps, so mobile app monitoring is also important.
These are the key areas that people are looking for, and what we'd like to see on this product in the future.
For how long have I used the solution?
I've been using Amazon CloudWatch for over six years.
What do I think about the scalability of the solution?
Amazon CloudWatch is scalable to some extent.
How are customer service and support?
Technical support for this product is okay. They have a different support standard which they are maintaining. When you pay for premium support, you'll get your issue resolved within two hours. If it is standard support, it takes one to two days. The support you get depends on the type of support you paid for.
How was the initial setup?
This solution is easy to set up. It's not complex. You just need to run the Amazon CloudWatch agent in all the services. Once we install the agent into our services, we'll be able to fetch the log regularly.
Which other solutions did I evaluate?
I evaluated Nagios.
What other advice do I have?
We're using Amazon CloudWatch. Our clients are using different monitoring services. Some are using Prometheus, while some are using Nagios, but in our platform overall, all the services are located in AWS only.
I have no advice for people looking into using Amazon CloudWatch, but in our case, all our services are running on the AWS platform, so initially we thought of using all their cloud-based native services to save on admin and infrastructure costs, including other connectivities. That was our plan initially, but now client requirements have been more demanding.
The client wants a real-time monitoring solution which is something we are unable to get from the product, so we are looking for a new solution like Datadog, or New Relic, or Prometheus.
My rating for Amazon CloudWatch is a seven out of ten.
I'm a consumer and I'm working in a company like Accenture. It's a service-based organization. It's a MNC (multinational corporation), so it's global and we have multiple clients. These multiple clients have different strategies and they want their applications to be set up in the Cloud. I'm the AWS architect, so I do the solutions and provide solutions for them, e.g. cost optimization, infrastructure optimization, etc.
What clients find most challenging thing in the Cloud is monitoring, so we are looking for a centralized monitoring solution where we can get everything in a single window, but we want a service that's similar to Amazon CloudWatch. We collect data and we need to analyze that log and analyze the metrics, so we create a refined monitoring data, then we publish it by using the Amazon QuickSight dashboard. There are three different services we have to use, so instead of using all these different services, we want to use only one service: a centralized monitoring service to meet all our needs. This is what we are looking to have in the future.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Cloud Engineer/Cloud Architect at a healthcare company with 10,001+ employees
A monitoring solution that helps to create events and alerts
Pros and Cons
- "We can create events and alerts. We use the information to dive down into the infrastructure performance."
- "The product's configuration has some challenges. The solution needs to be more user-friendly."
What is our primary use case?
We use the solution for monitoring purposes. We also use it for events and alerts.
What is most valuable?
We can create events and alerts. We use the information to dive down into the infrastructure performance.
What needs improvement?
The product's configuration has some challenges. The solution needs to be more user-friendly.
For how long have I used the solution?
I have been working with the product for five years.
What do I think about the stability of the solution?
The tool's stability good.
What do I think about the scalability of the solution?
I would rate the solution's scalability a nine out of ten. My company has 10-15 users for the product.
How was the initial setup?
The product's setup is easy. The tool's deployment depends on scenarios like the metrics, events we create, etc.
What other advice do I have?
I would rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps-TechSpecialist at Brillio
Useful basic monitoring and UI, but lacking automation
Pros and Cons
- "The most valuable feature of Amazon CloudWatch is the monitoring and UI."
- "Some of our customers want to use Kubernetes to monitor their CICD flow but Amazon CloudWatch does not support it. We need to use another solution, such as Datadog or Dynatrace has the needed capability."
What is our primary use case?
Amazon CloudWatch for infrastructure and serverless monitoring.
What is most valuable?
The most valuable feature of Amazon CloudWatch is the monitoring and UI.
What needs improvement?
Some of our customers want to use Kubernetes to monitor their CICD flow but Amazon CloudWatch does not support it. We need to use another solution, such as Datadog or Dynatrace has the needed capability.
In a future release, the vendor could add automation for quicker integration and improve the visualization similar to other solutions.
For how long have I used the solution?
I have been using Amazon CloudWatch for approximately five years.
What do I think about the stability of the solution?
There has been some leg in the use of the solution.
What do I think about the scalability of the solution?
We have five or six customers using the solution.
I rate the scalability of Amazon CloudWatch a seven out of ten.
Which solution did I use previously and why did I switch?
I have used Datadog. If we want to do any basic infrastructure monitoring, such as CPU. If our customers want to do automation, Kubernetes, and application monitoring, we use Datadog because Amazon CloudWatch does not have these features.
How was the initial setup?
The initial setup of Amazon CloudWatch is simple. Everyone can do it if they learn how to do it.
What's my experience with pricing, setup cost, and licensing?
The price of Amazon CloudWatch is reasonable for detailed basic monitoring.
Which other solutions did I evaluate?
I have evaluated many tools, such as SolarWinds New Relic.
What other advice do I have?
Most of my customers are using Datadog.
I rate Amazon CloudWatch a six out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
DevOps Engineer at Oxdit Technologies
It has alerts that notify us when resource use is approaching the limit
Pros and Cons
- "The alarms are one thing I love about AWS CloudWatch. It has alerts that notify us when resource use is approaching the limit."
- "The graphical interface has room for improvement. CloudWatch only gives you a breakdown of what's wrong. However, it would be nice if it could automatically remedy the problems it identifies. You should be able to configure it so that when a specific condition arises, it will take a predefined action."
What is our primary use case?
We use CloudWatch to monitor our infrastructure and resources, such as bandwidth, etc. It comes with the AWS package we use, and it's easier when all your services come from one vendor.
What is most valuable?
The alarms are one thing I love about AWS CloudWatch. It has alerts that notify us when resource use is approaching the limit.
What needs improvement?
The graphical interface has room for improvement. CloudWatch only gives you a breakdown of what's wrong. However, it would be nice if it could automatically remedy the problems it identifies. You should be able to configure it so that when a specific condition arises, it will take a predefined action.
For how long have I used the solution?
I've been using CloudWatch for two years.
How was the initial setup?
I rate AWS CloudWatch nine out of 10 for ease of setup. Deployment is practically instant.
What's my experience with pricing, setup cost, and licensing?
The price is worth it because it saves you money in the long run.
What other advice do I have?
I rate AWS CloudWatch nine out of 10. It gives me an idea about my resources through logs, metrics, etc. I recommend it. It's easy to understand, with graphs showing the services running on your applications and the resources they're consuming. You can also track your billings, and identify the services consuming too many resources and terminate instances if necessary.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Architect - Database Administration at Mitra Innovation
Robust, easy to use, and good monitoring
Pros and Cons
- "We have found the pricing to be reasonable."
- "I do not know whether or not CloudWatch can be integrated with on-prem services."
What is our primary use case?
The majority of the use cases are monitoring of all the AWS services, which can be integrated into CloudWatch. Also, the application logs also can be integrated. Due to that, if there are multiple instances they can be monitored through CloudWatch. The monitoring can be automated as well. It has automated thresholds that can be set for alerting. Therefore, we use CloudWatch for monitoring and incident alerts.
What is most valuable?
It's simple to use. It's not complex. The simplicity of the configuration is great. The product is also easy to set up.
It's stable.
The scalability is good.
We have found the pricing to be reasonable.
The technical support is good.
The dashboards and monitoring have been great. It's user-friendly.
It offers good security in general.
What needs improvement?
We haven't come across any shortcomings.
The costs could always be cheaper.
I do not know whether or not CloudWatch can be integrated with on-prem services. I would like to see, for example, if it's a hybrid environment, that potential, however, I'm not quite sure whether it's available or not.
For how long have I used the solution?
I've used the solution for eight months.
What do I think about the stability of the solution?
I haven't come across any unavailability of CloudWatch monitoring services. It's a very stable solution. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution is scalable. I have a total of three clients that I'm managing. All three clients are using CloudWatch as well.
How are customer service and support?
Technical support is very good.
How was the initial setup?
The solution is very simple to set up. It's not overly difficult or complex. It's also easy to configure.
How long it takes to deploy depends. CloudWatch is just a click away, however, integrating other services into CloudWatch, takes time and it all depends on what kind of complex scenarios you need to monitor. It's an iterative thing. For example, when we pinup other parameters that we are going to monitor on CloudWatch, it all takes different time limits and it takes a little bit of learning of the specific application. We cannot actually tell, on the implementation level, how long it will take. We cannot give a specific time range. However, activating CloudWatch is a few minutes and just a few clicks.
You don't need additional staff for configuration, you would need only one. Of course, it all depends on their specialty. For example, if a person who's doing a program would like to integrate into CloudWatch, that specific specialized person would know what needs to be done. The DBA would want to send some monitoring parameters into CloudWatch, so that person would do that part of it. CloudWatch is segregated into different roles. It's not the same person most of the time who does all the configuration.
What was our ROI?
There is a clear return on investment. You can reduce a lot of manual staff and physical staff monitoring. You can get CloudWatch to do that work for you and you can save a lot based on that.
What's my experience with pricing, setup cost, and licensing?
The cost is all based on usage and processing. There's no separate licensing cost request.
What other advice do I have?
I'd recommend the solution. Whoever is using Amazon services has to consider using CloudWatch as a bundled solution so that the systems are properly monitored and notified. If anybody is using any other Amazon services, they definitely should consider using CloudWatch. That's my recommendation.
I'd rate the solution nine out of ten. It's a robust service.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
DevOps Engineer at Talabat
Good for infrastructure monitoring and workload monitoring on AWS, but doesn't support application monitoring and reports generation
Pros and Cons
- "You can enable alarms and metrics, and it has robust integration with AWS services. You can also trigger events. For example, if the CPU utilization is above 80%, it can launch a new instance for you."
- "For monitoring applications or for APM, CloudWatch has some limitations. You cannot monitor application performance from CloudWatch, and you have to go for a third-party tool."
What is our primary use case?
We are kind of consultants. We maintain our customers' environment on AWS.
What is most valuable?
CloudWatch is good to use for infrastructure monitoring and workload monitoring on AWS. It is good for monitoring AWS infrastructure and services.
You can enable alarms and metrics, and it has robust integration with AWS services. You can also trigger events. For example, if the CPU utilization is above 80%, it can launch a new instance for you.
What needs improvement?
For monitoring applications or for APM, CloudWatch has some limitations. You cannot monitor application performance from CloudWatch, and you have to go for a third-party tool.
A major drawback of CloudWatch is that you cannot create reports. They should add the functionality for creating some reports so that the users can download those reports. Currently, you can see the old data, but you cannot generate reports. So, if some of our customers ask us for monthly or weekly reports, there is a limitation, and we have to go for a third-party tool to generate reports.
For how long have I used the solution?
I have been working with Amazon CloudWatch for two years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. You can do alarms, and you can send logs.
We have many customers. We have enterprise customers, and we also have medium-sized customers.
How are customer service and technical support?
Their technical support is good. If you have AWS business support, AWS technical guys can support you a lot.
Which solution did I use previously and why did I switch?
We have worked with Datadog and New Relic. New Relic is pretty good in application performance. It gives you a lot of insights. Two of our customers use it.
How was the initial setup?
Its setup is easy. AWS documentation is there, and you can find a lot of guidance on it. You can configure it easily.
What's my experience with pricing, setup cost, and licensing?
Its pricing is reasonable. It is sometimes tricky, but it is reasonable as compared to others.
What other advice do I have?
I would recommend it depending on what a customer wants to achieve or what is the requirement for monitoring.
I would rate Amazon CloudWatch a six out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner

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