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it_user735231 - PeerSpot reviewer
President / Founder
Vendor
Enables me to create varying layouts and customize the learning experience

What is most valuable?

I love that I can create classes and that they are "persistent" which means they can be reused over and over again. I can completely set up my course and, at the end, can easily clean the room and use it another time.

I also love the fact I can create different layouts so that I can customize my learning experience based on the learning objectives in my course. It offers a ton of flexibility and allows me to be creative in my course designs.

I also love that I can have named Chat pods that I can use for a variety of purposes.

How has it helped my organization?

We can offer quality, interactive, and engaging learning experiences without the high cost of travel and time away from the office. With Adobe Connect you can offer virtual solutions that can be as impactful, if not more so, than face to face training. We take advantage of "chunking" content into smaller pieces and can deliver them over a period of time, thereby improving the chances of learners retaining what we are teaching.

What needs improvement?

They could improve on the VoIP capabilities. It just does not work effortlessly as some other products do.

For how long have I used the solution?

Four years.

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What do I think about the stability of the solution?

I had some issues recently but they seem to have resolved. They lasted about two months.

What do I think about the scalability of the solution?

I do not.

How are customer service and support?

Good.

Which solution did I use previously and why did I switch?

I used to use WebEx but switched to Adobe Connect because of the features mentioned above.

How was the initial setup?

Adobe Connect does require some training and practice to become proficient. In terms of actual setup from the vendor, that is not difficult. Implementation will depend on how you will be using the product and answering some questions before you begin will be helpful in the long run. For example, will you have multiple license owners, will you share content, will you want participants to be able to register for classes, how will you integrate the audio, and what are the implications of your choices? These are some things that need to be thought out in advance.

What's my experience with pricing, setup cost, and licensing?

This is a very broad question and depends on the scope of the implementation.

Which other solutions did I evaluate?

WebEx.

What other advice do I have?

Make sure to seek a professional's help so that you can fully understand just how robust this product is. Beyond just creating the pods and layouts, it is facilitation and design techniques that can make your course fantastic and stand out from the rest.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user734166 - PeerSpot reviewer
Owner of Ace Learning and Consulting
Vendor
The chat box is awesome and encourages participation

What is most valuable?

The chat box is awesome and encourages participation. The breakout rooms as well as the polls are useful. Though, the biggest thing is the ease of customizing the layout.

How has it helped my organization?

Connect helped us move away from WebEx and use a tool more suitable for learning. We were able to craft a virtual learning culture.

What needs improvement?

Perhaps some learning games that could be played virtually.

For how long have I used the solution?

Seven years.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

No, but be aware there is a limit on participants based on your package.

How are customer service and technical support?

A 10 out of 10.

Which solution did I use previously and why did I switch?

WebEx is a great tool for meeting management, but did not create the learning environment we were looking for.

How was the initial setup?

Very straightforward.

What's my experience with pricing, setup cost, and licensing?

Pick the solution package based on your participants.

Which other solutions did I evaluate?

WebEx and GoToMeeting.

What other advice do I have?

Ask to use a 30 day demo.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Virtual Meetings
May 2025
Find out what your peers are saying about Adobe, Cisco, Zoom Video Communications and others in Virtual Meetings. Updated: May 2025.
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it_user720489 - PeerSpot reviewer
MS Candidate and Nonresident Fellow at a international affairs institute with 51-200 employees
Vendor
Provides Flexibility Including Variety Of Chat And Screen Sharing Options

What is most valuable?

The flexibility that Adobe Connect offers is incredibly valuable, in that it allows you to customize the experience for your requirements. The meeting organizer's ability to determine what level of participation the other users have, a variety of chat options, and screen- and other sharing capabilities are very useful, depending on the particular requirements.

How has it helped my organization?

The product enabled a variety of teams that were not co-located to communicate in real time, and allowed the teams, as needed, to host meetings with a variety of capabilities and functions.

What needs improvement?

The troubleshooting process for Adobe Connect could be improved. We had regular issues with activating sound and camera functions, even after having done a successful test call shortly before. A troubleshooting process might work on one occasion, but that same process would fail at a later time. This was incredibly difficult particularly when less tech-savvy team members, who were not co-located with me, were experiencing issues.

For how long have I used the solution?

I regularly used Adobe Connect from 2013 to 2015. After transitioning from that position, I have used Adobe Connect a few times for various training and communications requirements.

What do I think about the stability of the solution?

I did experience occasional stability issues. It was difficult to assess whether they resulted from instability of the networks I was on or the system itself.

What do I think about the scalability of the solution?

I do not recall experiencing issues with scalability.

How are customer service and technical support?

I do not recall using the technical support.

Which solution did I use previously and why did I switch?

I was not involved in the decision to use Adobe Connect.

How was the initial setup?

The setup was straightforward to include setting up meetings. However, the teams experienced challenges when sound and camera systems were not connecting properly, despite using processes and settings that had worked previously.

What's my experience with pricing, setup cost, and licensing?

I was not involved in pricing and licensing of this or other like products, so I cannot comment on this.

Which other solutions did I evaluate?

My most recent organization had used GoToMeeting for some time, and experienced greater issues with that than I had when using Adobe Connect. The requirement for such a product did not continue, therefore when we chose to not renew the service, other services such as Skype sufficed. However, I did recommend to colleagues that should the need arise again, they should look into Adobe Connect as an option.

What other advice do I have?

The product offers a number of capabilities that are worth researching further before deciding whether it is valuable for your organization.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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