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NinjaOne is used to manage our PCs and servers, and it was brought in to help automate software installations, patch management, and generally the ability to manage our PCs and servers. NinjaOne is currently deployed to all our PCs and servers, which are running either Windows or a flavor of Linux. Our PCs are configured to automate patch Windows updates, and we are making use of the built-in software patching as well. Some of the servers are set up for auto-patching that are not as critical.

We have also written a number of scripts to make changes to the PC or add software as the need has arisen. Pushing updates for non-Windows updates is a game saver. Most everything we use is already set up in NinjaOne, and you just have to select a box to say to keep them up to date on the desktop.

NinjaOne is used daily to keep track of inventory of the hardware and software we have deployed, and we push updates to all desktops to keep them up to date with all software, not just Microsoft updates. One of the best features we use is the remote control part where you can take over a user's desktop to either help them with an issue or just remotely work on the PC when the user is not there.

Some of the best features that NinjaOne has to offer include proactive security, insights at a glance, enhanced user experience, boost technical efficiency, execute tasks swiftly, and also integrations.

Proactive security empowers our IT department teams to secure endpoints through automated patch management, comprehensive antivirus protection, robust backup capabilities, and continuous visibility into the device. NinjaOne executes tasks swiftly through a built-in cloud-native platform, and enables rapid task execution and script deployment across all endpoints, regardless of their location, ensuring minimal latency and maximum responsiveness. Key integration with essential IT tools in our organization, which includes PSA, EDR, security platforms, remote access, and notification tools creates a cohesive IT environment.

Additionally, NinjaOne provides flexible onboarding, with month-to-month pricing, along with unlimited onboarding, training, and support at no extra cost. Script management to address items is seamless.

NinjaOne allows even small teams of three users to support over 400 desktops and keep them up to date and working at peak performance. It has allowed us to increase the number of devices and clients we service without an equal increase in headcount. It has been a key component in our push to standardize deployment across customers. Compared to the previous RMM solution, it does more for a low cost, making it very cost-effective.

Antivirus integration would be great. Auto-removal of machines that have been disconnected for extended periods would improve the system. The alert handling should be better. Alerting for failed automation would be a valuable addition. Customer support should be accessible 24/7, which would be a great improvement.

Constant updates to NinjaOne would be beneficial in the future.

NinjaOne has been used for the past five years.

NinjaOne is very stable.

We are able to manage 400 to 500 devices at a time, so it is very scalable.

NinjaOne is very scalable because it enables us to manage even 2,000 to 3,000 endpoints across hundreds of customers and employees. It handles remote access to the devices, OS patching, and software patching and management automation at cost. Other RMM solutions have been used in the past, but NinjaOne has been the easiest to get up and running at a pretty advanced level. It does everything we need and does it quickly.

Customer support is active and proactive, but not reachable 24/7, which is an issue.

Neutral

ConnectWise RMM was previously used.

The switch from ConnectWise RMM to NinjaOne was made because NinjaOne is very easy to use. It seems to be the easiest to get up and running, and how everything is presented seems easier than other solutions we looked at. The bottom line was that it had the features we wanted, and the price was very reasonable and competitive compared to the other vendors.

The pricing was cost-effective compared to alternatives, and the setup was straightforward and easy.

Since starting to use NinjaOne, Windows patching, as employees cannot get it done themselves, is making an impact. Having data about our PCs all the time, which we did not have, is a great achievement. Remote access to PCs in a variety of ways versus hoping remote desktop would work greatly improves our ability to manage our employees' PCs and our clients' PCs.

We now have access to data and to the PCs as long as they are on and connected to any network. This has made an impact on our ability to manage and maintain our workforce PCs.

NinjaOne is a great tool, especially compared to the previous solution, ConnectWise RMM. It has better activity logging and detailed information on which user is doing what from where. It has also greatly improved how easy it is to deploy our full stack of security software.

NinjaOne is well suited for situations where fully remote management for servers and workstations is needed. It gives the ability to handle after-hours requests without tying up a technician for the entire night, weekend, or day, as well as rapid response to emergency requests. It is very flexible and a highly reliable tool, and I give this review a rating of 8 out of 10.

We primarily use Microsoft 365 Business to manage our technical documentation and professional email system. In the past, we relied on physical manuals in the workshop, which were often lost or damaged. We now digitize all our repair manuals into SharePoint, allowing our team to access them instantly. We also use Exchange Online to centralize our communication and manage customer bookings via shared calendars.

It has significantly increased our efficiency. By digitizing our workflow, we have eliminated the time wasted searching for paper files. The project was completed under budget, and the ability to access data remotely has streamlined our daily operations.

The best feature is the mobile access to SharePoint. It is incredibly valuable for our technicians to view wiring diagrams and manuals directly on their tablets while working under a vehicle. It removes the need to walk back to the office, saving about 20 minutes per job. Additionally, the data security features give me peace of mind; even if a tablet is broken in the shop, our business data remains safe in the cloud.

The licensing cost is quite high for a small business like ours. Additionally, we faced a steep learning curve during implementation. The mobile interface was somewhat technical for my workshop staff to learn initially. A more intuitive onboarding process for non-technical users would be a great improvement."

I have been using Microsoft 365 Business for over two years.

Yes, the stability is excellent. We have experienced virtually zero downtime with Exchange Online or SharePoint. The uptime reliability is crucial for us because if the system goes down, we cannot access our repair manuals or customer bookings, which would stop our operations.

It is highly scalable. We currently have 10 users, but the admin center makes it incredibly easy to add new licenses or remove them as our team grows. It fits our needs now as a small workshop, but I am confident it will handle our needs even if we double in size.

Their technical support is generally good. We primarily rely on their online knowledge base and community forums, which are very extensive. On the few occasions we needed direct support, the response times were acceptable for our business tier.

Positive

We previously relied on a manual, paper-based system and personal Gmail accounts. We switched to Microsoft 365 to professionalize our brand and create a centralized, secure repository for our technical data.

The technical setup was relatively straightforward for the basic features like creating users and setting up email. However, configuring the SharePoint permissions for our specific folder structure took some planning. As I mentioned, the main challenge was not the technical installation, but training the staff to use it effectively.

We deployed it in-house using our internal team. We decided not to use an external integrator to keep the project under budget. Microsoft's online documentation provided enough guidance for us to handle the migration ourselves.

Yes, we have seen a clear ROI. By digitizing our manuals, we save approximately 20 minutes per repair job. Across 8 technicians and multiple jobs a day, this adds up to significant labor cost savings. The efficiency gains paid for the annual licensing cost within the first few months.

We are on the Microsoft 365 Business Standard plan, which costs us approximately £10.30 per user per month. For our team of 10, that comes to over £100 monthly, which is a significant recurring cost for a small workshop. However, the pricing is transparent with no hidden setup fees. The licensing is flexible; we can add or remove a 'seat' instantly in the admin portal if we hire a new technician, which I appreciate. While it is not the cheapest option compared to basic email hosting, the inclusion of the desktop Office apps and 1TB of SharePoint storage makes the value fair.

We briefly considered Google Workspace. However, we chose Microsoft 365 because the offline capabilities of the Office desktop apps (Word/Excel) were superior, and the file management structure in SharePoint felt more robust for a technical library than Google Drive.

I rate Microsoft 365 Business an 8 out of 10. It is a powerful foundation for any modern business. My advice to others would be to invest time in staff training early on. We found that getting the team comfortable with the interface took longer than expected, but the long-term efficiency gains are worth it.