Compare Veritas vs VMware

Veritas

Based on 217 reviews.

VMware

Based on 1842 reviews.

Overview

Information Not Available

VMware, Inc. is a US software company that provides cloud and virtualization software and services, VMware's desktop software runs on Microsoft Windows, Linux, and Mac OS X, while its enterprise software hypervisors for servers, VMware ESX and VMware ESXi, are bare-metal hypervisors that run directly on server hardware without requiring an additional underlying operating system. In 1998, VMware was founded by Diane Greene, Mendel Rosenblum, Scott Devine, Edward Wang and Edouard Bugnion. Greene and Rosenblum, who are married, first met while at the University of California, Berkeley.

Sample Customers

Veritas Backup Exec

Beta Offshore

Veritas NetBackup

Beta Offshore

Veritas NetBackup Appliance

Beta Offshore

Veritas Resiliency Platform

Oncor

Veritas System Recovery

Mother's Nutritional Center, Occidental Technical Group

VMware SRM

Acorda Therapeutics, Columbia Sportswear, Mainfreight, Nippon Express, Sin Chew Media, Fisher & Paykel, Siam City Bank

VMware Software Defined Storage

Helse Nord, Sky

VMware Cloud Disaster Recovery

Certainty Home Loans, VPay, ZEON

Popular Solutions

Veritas NetBackup

56 reviews

Veritas Backup Exec

33 reviews

Veritas NetBackup Appliance

19 reviews

VMware vSphere

134 reviews

VMware vSAN

87 reviews

VMware Aria Operations

39 reviews

Top Industries

Comms Service Provider

25%

Computer Software Company

20%

Government

Financial Services Firm

Comms Service Provider

24%

Computer Software Company

18%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Nagesh Agnihotri
IT Engineer at HPPL
Our primary use case of this solution is to store our data archive. This solution is deployed on-premises.
Read full review of Veritas Access »
Karthik-C
Solutions Architect at AspireNXT
We primarily use the solution for cloud backups and to have the flexibility to move what we have around as needed...
Read full review of Veritas CloudPoint »
Anonymous User
System Engineer
We are an IT company that provides solutions to end users. Most of our end users come from the banking sector, the...
Read full review of Veritas NetBackup »
M Amin Anwar
Sr. Technical Support Consultant at a computer software company
Veritas Access Appliance is doing everything for us, such as system recovery, backup, and cloud data protection....
Read full review of Veritas Access Appliance »
Anonymous User
Assistant Vice President Information Technology at a financial services firm
We use the solution to back up everything we have, including SQL backup, Oracle, and VMware. It works very well. We...
Read full review of Veritas NetBackup Appliance »

Review 1 of 5

OmidKoushki
Solution Architect at KIAN company
We have implemented SRM to replicate around the 800 virtual machines to the data recovery files. Due to the fact that...
Read full review of VMware SRM »
Mohammad Masudu Rahaman
Founder at Talkingdeal.com LLC
Mostly the use cases are related to building a data pipeline. There are multiple microservices that are working in...
Read full review of Spring Cloud Data Flow »
Christopher Scalise
NOC Manager at a tech services company
We don't internally use it, but we have clients who use it. I have used it myself in my prior job. We were not using...
Read full review of VMware Horizon Cloud »
Yves Sandfort
CEO & Majority Shareholder at Comdivision Consulting GmbH
We use it to monitor not only whether applications and services are up and running but also to get some insights into...
Read full review of VMware Tanzu Observability by Wavefront »
Anonymous User
Network Engineer at a government
We're on Windows VM. We use it to run Windows machines on Mac. We are using the latest version.
Read full review of VMware Fusion »

Review 1 of 5

Customer Service

Islam Hamed
General Manager at EGPC
I've personally dealt with technical support in the past and I can say that I'm satisfied with their service. They...
Read full review of Veritas NetBackup Appliance »
Algimantas Slabada
IT Architect at a tech services company
Their technical support is very good. We have not had many issues, but it's okay.
Read full review of Veritas Backup Exec »
MostafaShoaei
System Admin at a comms service provider
I didn't face any problems just yet. I have not reached out to support. Typically, I can just search the internet and...
Read full review of Veritas Backup Exec »
Michael Allwin
Service Engineer at a performing arts
Technical support needs improvement. It is difficult to find a technician, or even a knowledgeable person because...
Read full review of Veritas Backup Exec »
Jayson Martin
Head IT Data Storage at a insurance company
I would rate the technical support at 10/10.
Read full review of Veritas NetBackup »
Sivathiban Krishnamurtthu
Service Delivery Director at Syscentrix
In terms of technical support, it's been so far so good. I would say the only improvement needed is the callback...
Read full review of Veritas NetBackup »
Pawel Augustyn
System Senior Engineer at a tech services company
They are helpful, but they are not very fast. They respond, but it takes them 24 hours to send the first response,...
Read full review of Veritas Backup Exec »
Muksith Thangal
Backup and Storage Specialist at a sports company
I've had vast experience with technical support. Most of the time, I'm pretty happy with their support. I would say...
Read full review of Veritas NetBackup Appliance »
Giap Seng Tay
Senior IT Manager at a maritime company
Support wise, we have local support and it is quite strong. We've very satisfied with them overall. They are helpful...
Read full review of Veritas NetBackup »
Alex Ntow
Chief Technology Officer at EITBS Ltd
They provide great support. I would rate them a ten out of ten.
Read full review of Veritas Backup Exec »
Anonymous User
Solutions Consultant at a computer software company
Tech support has usually been good when we've had disasters, or we need to do recovery. Support has been good and...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Manager of Infrastructure at a tech services company
Technical support is good. Veritas is good, overall, when it comes to the technical support.
Read full review of Veritas Backup Exec »
Anonymous User
Senior Backup Engineer at a logistics company
We were not getting proper support for the support cases that we were opening. Some of that came down to the fact...
Read full review of Veritas NetBackup »
Rafael Bennacchio
Data Protection and Risk IT Specialist at a tech services company
I would give technical support a rating of a six and a half out of 10.
Read full review of Veritas Backup Exec »
Nigel Judkins
Infrastructure Delivery Manager at a energy/utilities company
Their technical support is very good.
Read full review of Veritas NetBackup »
Anonymous User
Associate at a consultancy
We have a relationship with backup support. Any engagement with technical support is very easy and quick. I have had...
Read full review of Veritas NetBackup Appliance »
Anonymous User
IT Consultant at a tech services company
Their technical support is average. Not perfect and not bad.
Read full review of Veritas NetBackup »
Anonymous User
Sr. Tech Lead
Customer Service: 4.5/5 Technical Support: 4/5
Read full review of Veritas NetBackup »
Anonymous User
System Administrator at a manufacturing company
The support isn't that great. It could be improved. They should have a faster response time.
Read full review of Veritas NetBackup »
Anonymous User
IT Architect at a tech services company
Technical support for this solution is good, as long as you are paying for the high-level support. Otherwise, you...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Executive Head Cloud Services at a comms service provider
They have always been good.
Read full review of Veritas Backup Exec »
Anonymous User
Alliance Solution Architect at a consultancy
I have not had any experience with technical support. That service is for my clients to work with. I simply help...
Read full review of Veritas NetBackup »
Vladimir Yakunin
Chief ingeneer at a tech services company
I do not have experience with their tech support.
Read full review of Veritas NetBackup »
Anonymous User
Director Of Operations at a tech services company
Technical support is fine. In Turkey, we're able to get support quite easily.
Read full review of Veritas SaaS Backup »
SergeySenkov
System IT and Technologies Field Manager at a wellness & fitness company
We are typically in contact with technical support two or three times a year to deal with issues that arise. They're...
Read full review of Veritas NetBackup »
Anonymous User
Technical Specialist at a tech services company
We are very satisfied with the technical support.
Read full review of Veritas NetBackup »
Sanjay Pachpande
Senior System Engineer at Vintech Electronic Systems Pvt.Ltd
Technical support with Veritas is very good.
Read full review of Veritas Backup Exec »
Gireesan C
Senior Manager at Datamatics Global Services Limited
Veritas' technical support is okay; not remarkable. The documentation is okay as well.
Read full review of Veritas Backup Exec »
Anonymous User
Support Engineer at a tech services company
On Veritas, the response time is good.
Read full review of Veritas NetBackup »
Anonymous User
Customer Solution Architect, IT Outsourcing & Cloud Computing Services at a comms service provider
I personally have never contacted technical support, however, our operations teams have. I haven't heard anyone in...
Read full review of Veritas NetBackup »

Review 1 of 30

MohamedHassan
Regional Technical Manager at Nestingtech
Technical support for VeloCloud needs to be improved. Customers compensate for the lack of support by using the...
Read full review of VMware SD-WAN »
George Dimov
Platform Engineering Manager at a financial services firm
In terms of VMware support, VMware has been, to some extent, a victim of its own success. But in general, they've...
Read full review of VMware Aria Operations »
Sandeep Solanki
Assistant General Manager at a manufacturing company
Technical support is good. They know what we need. We log a case and they come to us with suggestions to fix the issues.
Read full review of VMware vSAN »
Peter Betyounan
CTO & Co-Founder at Servers Australia
VMware's level one and level two support is not at all good. Their support is good only when you get to level three.
Read full review of VMware vSAN »
Micah Plourd
Senior Tech Engineer at McKinsey & Company
Technical support has also been a pain point for us. We've had mixed support issues in the past with vROps on...
Read full review of VMware Aria Operations »
Toni Lindberg
CEO at Virtual Consultants Sverige AB
We have used support for other solutions and they're good.
Read full review of VMware Cloud Foundation »
Aravind Narayanan
IT Service Manager at Allianz
Their technical support is good. Whenever we have had issues, the VMware support team was spot on, especially with...
Read full review of VMware Aria Automation »
Mohammad Masudu Rahaman
Founder at Talkingdeal.com LLC
The solution is open-source, so there really isn't technical support to speak of. If there are issues, we need to...
Read full review of Spring Cloud Data Flow »
OscarMunoz
Jefatura del Departamento de Tecnologías de la Información at SERGEAR SAC
The technical support is good and they are available over the internet.
Read full review of VMware vSphere »
Darshil Sanghvi
Consultant at a tech services company
The technical was responsive and was helpful. There is a lot of documentation online if we need assistance.
Read full review of VMware vSAN »
Anonymous User
Systems analyst at a energy/utilities company
Technical support is good.
Read full review of VMware vSphere »
Anonymous User
Engineer at a government
Whenever I had to use the technical support from VMware I had a good experience.
Read full review of VMware Horizon View »
Anonymous User
Systems Engineer at a media company
Customer Service: In general, VMware customer support is world class. Response time is really quick – you get...
Read full review of VMware EVO:RAIL [EOL] »
Anonymous User
System Administartor at a tech services company
Customer Service: We have never asked for any kind of customer service. Technical Support: We have never needed any...
Read full review of VMware vSphere »
Anonymous User
Virtualization Architect at a tech services company
Technical support is getting better. We've been using vSAN for a couple of years now. Initially, it was a little more...
Read full review of VMware vSAN »
Anonymous User
Technology Services Manager at Oden
I've used them just once. They were responsive, quick, somebody got on the phone and it worked to a resolution quickly.
Read full review of VMware vSphere »
Anonymous User
Owner at a tech services company
I rate technical support 6/10.
Read full review of vCloud Director »
Anonymous User
Principal Engineer 2 at a tech consulting company
I have never used it.
Read full review of VMware Aria Operations »
Anonymous User
Network/Systems Administrator at South Plains Electric Co-Op
I’d say they were very good, they’re very quick and responsive, I can’t think of them ever not being able to an issue.
Read full review of VMware vSphere »
Anonymous User
VP Cloud Business at a tech services company
The technical support is poor. We are in Australia, but we do not have the same level of support as the US and Europe.
Read full review of VMware vSphere »
Anonymous User
Network/Systems Administrator at Tidewell Hospice
I love it. I’ve had great experience with VMware support – they have never failed to resolve an issue or understand...
Read full review of VMware vSphere »
Anonymous User
Infrastructure Engineer at a healthcare company
I have not had to use the technical support.
Read full review of VMware Aria Operations »
Anonymous User
Solution Manager at a tech services company
The technical support has been great from VMware vSAN.
Read full review of VMware vSAN »
Anonymous User
Principal Architect at a healthcare company
We haven't had to use technical support, and that is good.
Read full review of vRealize Network Insight »
Anonymous User
IT Infrastructure Engineer at a consumer goods company
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of VMware vSphere »
Anonymous User
System Administrator at a university
Technical support, at times, has not been very good, but we are okay with it now. The problem was that they were not...
Read full review of VMware vSAN »
Anonymous User
Cloud Engineer at IBM
Tech support is nice. It could be a little bit better. Simple, since this is a new product, you don't have too much...
Read full review of VMware NSX »
Vishal Bhatia
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
The technical support has been very good. They're quite knowledgable and responsive. We're satisfied with the level...
Read full review of VMware vSAN »
Anonymous User
Network Engineer at a government
When I have an issue, they're very good.
Read full review of VMware Fusion »
Anonymous User
IT Manager II at a energy/utilities company
We have used technical support. I don't know that I have a very solid answer regarding it, though. That would be more...
Read full review of VMware Aria Operations »

Review 1 of 30

Technical Support

No Data Available

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