Compare Uniphore vs Zoho

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Uniphore

Based on 1 review.

Zoho

Based on 259 reviews.

Sample Customers

Jacada WorkSpace

Telefonica, Kabel Deutschland, Lillian Vernon

Zoho Desk

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Popular Solutions

Jacada Intelligent Agent Engagement

0 reviews

11 reviews

15 reviews

11 reviews

Top Industries

Construction Company

33%

Comms Service Provider

18%

Outsourcing Company

10%

Healthcare Company

9%

Construction Company

15%

Comms Service Provider

12%

Outsourcing Company

11%

Financial Services Firm

9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Biswajit Mohanty
Senior Manager - RPA & Transition at a financial services firm
The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and...
Read full review of Jacada Intelligent Agent Engagement »

Review 1 of 1

VishalKumar7
Zoho Developer at Evoluz Global Solutions
I am working around three years with Zoho Creator. I have developed mostly 25 projects on Zoho Creator, 10 projects...
Read full review of Zoho Creator »
Hunbel CH
Lead Software Engineer at Nexo Solutions Ltd
My usual use case for Catalyst by Zoho involves a recent client from approximately two months prior who operates a...
Read full review of Catalyst by Zoho »
Matt Costa
Owner & Digital Marketing Manager at MPCosta
I was using Zoho Projects previously, but my company still owns many integrated software solutions. I needed the...
Read full review of Zoho Projects »
HarshVardhan1
Software Engineer at Evoluz Global Solutions
I am a consultant and Zoho CRM developer who implements Zoho CRM for clients. I have worked extensively on Zoho CRM...
Read full review of Zoho CRM »
Vedhanayagam R
Data Analyst at Mobolution
I am both a customer and user of Zoho Analytics. In my company, I am the accounting person who contacts Zoho...
Read full review of Zoho Analytics »

Review 1 of 5

Customer Service

Biswajit Mohanty
Senior Manager - RPA & Transition at a financial services firm
When we first started using Jacada, the technical support was not good at all; however, they were just getting...
Read full review of Jacada Intelligent Agent Engagement »

Review 1 of 1

Antony Munyao Benjamin
Customer Experience Consultant at Zoho
When downloading Zoho Mail CRM, an assistant connects with you for any support needed, providing an end-to-end...
Read full review of Zoho Mail »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Zoho Vault's technical support is good.
Read full review of Zoho Vault »
Eslam Abo Elnaga
Senior people and systems analyst at B_labs & Mylo
The support team from Zoho has some challenges. I came from a background where we were using Workday, and we had a...
Read full review of Zoho Analytics »
Shreyans Vasa
Director - Security & Emerging Technologies at CAVITAK
Technical support is also good. I would rate it a nine.
Read full review of Zoho Expense »
Yogesh Kumar Mali
Managing Director at ALPHA LABS TECH PVT LTD
I contacted support regarding the type of license I was procuring. My experience with support was good. I raised a...
Read full review of Zoho Projects »
Joachim Freitag
Managing Director at IseoSolutions GmbH
We've had some experience with Zoho's technical support. They responded pretty fast when we needed help.
Read full review of Zoho CRM »
NaveenKumar S
Software Engineer at Maximus
I often communicate with the technical support of Zoho Recruit. Whenever we are struggling to automate workflows or...
Read full review of Zoho Recruit »
Rahul Lomate
Senior Software Engineer at Transasia Bio-Medicals Ltd.
The support team from Zoho is very helpful. If you need help with any issue you face, you can directly call them....
Read full review of Zoho Analytics »
Tichaona Ndoreka
Infrastructure Sup at Capital Development Services
We have not contacted technical support.
Read full review of Zoho CRM »
Amit Kawadiwale
Director at quickwork
I have contacted support a couple of times. They are quick to respond and resolve our queries.
Read full review of Zoho CRM Plus »
Onur Anlargu
Co-Founder at Nordo
I had reached out to the support team several times. They are very, very kind and they try to help every customer and...
Read full review of Zoho Desk »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Technical support is okay. The issue is the knowledgability. Sometimes they don't understand what my question is or...
Read full review of Zoho Desk »
Muljo Witono
CEO and Owner at PT Solusindo Total Teknikatama
Technical support is good. It's quite fast. We can reach them via email, and sometimes they can do a live chat. In...
Read full review of Zoho Assist »
Jacob Shetty
Customer Success Manager at SME Advantage Ltd
I have contacted Zoho's customer support team for Zoho Projects. I contacted them recently for one of the...
Read full review of Zoho Projects »
Collince Dundo
Co-Founder at Youth Initiative Development Programme
I've contacted Zoho support for some minor things. It was a positive experience. They were proactive.
Read full review of Zoho Campaigns »
Hunbel CH
Lead Software Engineer at Nexo Solutions Ltd
I do not often communicate with the technical support of Zoho CRM.
Read full review of Zoho CRM »
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
The customer service and support are not good. A client reached out to them and they didn't get any good response.
Read full review of Zoho Mail »
Aineah Marabi
Zoho and Web Developer at Ika Three Sixty
I communicate with the technical support and customer service of Zoho Creator regularly. In-app support is...
Read full review of Zoho Creator »
AnandMaurya
Sr. Zoho Developer at Absoft IT Solutions Pvt Ltd
Sometimes, we needed help from technical support. They would respond quickly.
Read full review of Zoho Desk »
Matheus Ferraz
CRM Team Leader at a tech company
When we contact support, sometimes it takes two to three days or even more to get a satisfying answer. It is...
Read full review of Zoho Campaigns »
Anonymous User
Business Analyst at a retailer
Customer Service: Customer service is a 4/5. They will answer your questions quickly, and generally provide helpful...
Read full review of Zoho Analytics »
Anonymous User
Recruiter at a recruiting/HR firm
The technical support is amazing. They're really great at what they do and I was very satisfied with them. They call...
Read full review of Zoho Recruit »
MK Sajithlal
Engineer information management services at SCTIMST
I think customer service is very good.
Read full review of Zoho Projects »
Anonymous User
Head of Human Resources at a manufacturing company
I've never contacted technical support. I cannot speak to how helpful or responsive they are in general.
Read full review of Zoho Recruit »
Anonymous User
MSc student at a university
Customer Service: I don't remember even needing to use customer service so I cannot comment here. Technical Support:...
Read full review of Zoho Analytics »
Anonymous User
Director
Customer Service: Excellent. the support team have been very helpful, on one occasion even writing a particularly...
Read full review of Zoho Analytics »
Anonymous User
Sales & Marketing Account Manager
Customer Service: It was very good, quick, and efficient. Technical Support: It was very good, quick, and efficient.
Read full review of Zoho Campaigns »
Vedhanayagam R
Data Analyst at Mobolution
Technical support often responds by saying 'it is a Zoho behavior.' When approached with bugs, feature modifications,...
Read full review of Zoho Analytics »
Hameez Tariq
Senior ZOHO Consultant at self-employed
Support is not good. If you need help, it's best to hire a consultant that can help you with troubleshooting.
Read full review of Zoho Sign »
Clinton Powell
Recruitment Lead at Muse Consultancy Services
Their technical support is outstanding. Zoho's got something like 50 million customers. I've never had to phone them....
Read full review of Zoho Recruit »

Review 1 of 30

Technical Support

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