Compare SonicWall vs Ubiquiti

SonicWall

Based on 272 reviews.

Ubiquiti

Based on 189 reviews.

Latest Research

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

September 2025

Ubiquiti WLAN vs. SonicWall SonicWave Access Points

Updated: September 2025

Buyer's Guide

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

September 2025

SonicWall SonicWave Access Points vs. Ubiquiti WLAN

Updated: September 2025

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

SonicWall Wireless Network Manager

CHOIN!

SonicWall SonicWave Access Points

St. Dominic's School for Girls

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

14 reviews

11 reviews

2 reviews

15 reviews

Ubiquiti UniFi Switches

20 reviews

Ubiquiti WLAN

15 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

Manufacturing Company

Educational Organization

Computer Software Company

11%

Comms Service Provider

10%

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SyedTaha
Head of IT and Information Security at GLEEDS USA INC
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Rich Darress
Chief Operating Officer at Darress Tech
Getting to local resources on a customer's network is my main use case with SonicWall Netextender or SonicWall...
Read full review of SonicWall Netextender »
Swapnil Kulkarni
System Administrator at Ador Powertron Ltd.
I am using SonicWall Email Security as a company security device to secure my network.
Read full review of SonicWall Email Security »
Winsley De Oliveira
Owner at ANOC
I have been using the SonicWall Global VPN Client for thirty years. We have a company here in Brazil that has...
Read full review of SonicWall Global VPN Client »
Hesdi Triantono
Product Manager at wahana piranti teknologi
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »

Review 1 of 5

Donald Ochanda
Technical Manager at Network Security and Crypto
Currently, I'm using a model that has minimal usage of switches compared to the usage of wireless products.
Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
Donald Ochanda
Technical Manager at Network Security and Crypto
We are not partners with Ubiquiti Wireless; we are resellers of Ubiquiti Wireless because we are an IT firm that...
Read full review of Ubiquiti Wireless »
Nadeem Nasir
IT Manager at Handi Quilter, Inc.
I am using Ubiquiti UniFi exclusively for their video system, as I removed their wireless components. I utilize UniFi...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

SyedTaha
Head of IT and Information Security at GLEEDS USA INC
Discussing my experience with customer communication, I can say I received good responses from them. They understood...
Read full review of SonicWall Global VPN Client »
SyedTaha
Head of IT and Information Security at GLEEDS USA INC
The service received from SonicWall NSSP and their distributors has been excellent. Every time I had a concern, they...
Read full review of SonicWall NSSP »
Scott Cassidy
Chief Technology Officer at Nexa SecureIT
SonicWall TZ offers 24/7 support. Its technical support is good. They know the product well. They will even log in to...
Read full review of SonicWall TZ »
GirdharMishra
Program Manager at iONE IT Solutions
Technical support is good. There is no need for improvement.
Read full review of SonicWall TZ »
Mayur_Patel
Chief Commercial Officer at InnovAge Home Care
I am very grateful for the support.
Read full review of SonicWall NSa »
SyedTaha
Head of IT and Information Security at GLEEDS USA INC
I've always had a good response from technical support. They've always provided helpful solutions.
Read full review of SonicWall TZ »
Chetan Arvind Shah
Technical Support at Hind Industrial & Mercantile Corp Pvt Ltd
The solution's technical support team is good, and they provide us with email notifications regarding new updates.
Read full review of SonicWall TZ »
Khaled Elbendary
General Manager at sysguard
The technical support is very good.
Read full review of SonicWall TZ »
Odimas Nascimento
Diretor Comercial at a retailer
Their technical support is very good. I also like its documentation, which is easy to access.
Read full review of SonicWall TZ »
Kenneth Eygenraam
Solutions Architect at Quartet Service Inc.
Our network engineers are very happy with SonicWall technical support.
Read full review of SonicWall Netextender »
Anonymous User
Vice President
We haven't used tech support, at least, not that I'm aware of. We outsourced all of our IT stuff. They may have used...
Read full review of SonicWall TZ »
ITSuperv67
IT Supervisor at a construction company
Technical support has been fine. The last couple of times we've needed them, our issues were handled in a timely...
Read full review of SonicWall Capture Advanced Threat Protection »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The support is good. I like dealing with them because I have been able to solve all of my issues with first-level...
Read full review of SonicWall Netextender »
JigneshPatel1
System engineer at Colourtex Ind Ltd
Technical support has been good.
Read full review of SonicWall NSa »
Harvey Halasan
IT Staff at Holy Name University
The support is mostly online that we have received from SonicWall NSa. I rate the support from SonicWall NSa a four...
Read full review of SonicWall NSa »
Anonymous User
General Consul of Japan
We have very good IT consultants who provide technical support.
Read full review of SonicWall SMA »
Darshil Sanghvi
Consultant at a tech services company
The technical support was responsive.
Read full review of SonicWall SMA »
Jay Barwick
President at River Mill Data Management, LLC
The lack of knowledge and failure to listen led to dramatically increased call time. Not much ever got resolved.
Read full review of SonicWall Netextender »
Kenneth Eygenraam
Solutions Architect at Quartet Service Inc.
The support from SonicWall Netextender is good. I did not have a lot of experience using them.
Read full review of SonicWall Netextender »
Veeramani Arumugam
Director at vatanix
I am very satisfied with the technical support.
Read full review of SonicWall SMA »
Anonymous User
Senior System Administrator at a government
We have been very satisfied with the technical support.
Read full review of SonicWall NSa »
Pierre Robert
System Administrator at RBDigital
I never had to call their technical support for NetExtender. In general, like every firewall company, it depends on...
Read full review of SonicWall Netextender »
SSL
Senior IT Consultant at a tech consulting company
During the Dell years, support was terrible. It has since improved.
Read full review of SonicWall NSa »
Anonymous User
Network Engineer at a maritime company
Their technical support is very good.
Read full review of SonicWall NSa »
SandeepKumar13
IT Manager at a legal firm
Sometimes support is delayed, and sometimes we get items resolved within hours. Overall, it is okay. Overall it is...
Read full review of SonicWall TZ »
Anonymous User
System Administrator at a engineering company
I've had good experience with technical support. I receive regular updates and sometimes they call. We have a...
Read full review of SonicWall Capture Advanced Threat Protection »
Balaji Desai
Head Information Technology at a manufacturing company
The technical support is not very good. There is a facility called Geofencing where you can block IP addresses or...
Read full review of SonicWall TZ »
Bishoy Habib
Senior Security Consultant. at Ingram Micro Inc.
We have had no interaction with their technical support.
Read full review of SonicWall NSa »
Mohamed Hekal
IT Manager at Esnad
We are happy with SonicWall NSa's tech support. We have an account manager and whenever I run into any issues, I...
Read full review of SonicWall NSa »
Harry Srolovitz
Manager, Customer Security & Guidance at a tech services company
Obviously they have a dedicated support team for firewalls in general, unless you get to the bigger enterprise...
Read full review of SonicWall TZ »

Review 1 of 30

Donald Ochanda
Technical Manager at Network Security and Crypto
The technical support experience with Ubiquiti Wireless has been limited, as we haven't encountered many issues. From...
Read full review of Ubiquiti Wireless »
Roderick Mighty
Manager at MVO Traders
I reach out to customer support only for highly technical issues, but oftentimes, the support team cannot provide a...
Read full review of Ubiquiti UniFi Switches »
Kim Walker
Consultant at RVC ICT Voice and Data Pty Ltd
I can't comment on that as we haven't had to use it much at all.
Read full review of Ubiquiti Wireless »
Director_45785
Director at Innate technology
The technical support could be better. There are delays in response.
Read full review of Ubiquiti WLAN »
Kabelo Mokwalase
IT Infrastructure Engineer at Digiata Technology Services
The solution's support team needs to be more responsive.
Read full review of Ubiquiti WLAN »
Volodymyr Khorenzhyi
Network Engineer at Thunder Software Technology Co., Ltd.
I've never had any issues with the product and therefore have never contacted support. I can't speak to how helpful...
Read full review of Ubiquiti Wireless »
Ammar_Farhat
Head of IT at Hubtech
Ubiquiti Wireless does not have support directly, such as Cisco and Aruba do, you have to rely on community support....
Read full review of Ubiquiti Wireless »
Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
Regarding technical support, I can tell you that up until this year, it was very poor. However, they've improved it...
Read full review of Ubiquiti WLAN »
George Ferns
Solution Architect - Networking and IoT at a wholesaler/distributor
Ubiquiti Wireless doesn't have any support that you can call. I've used their online support and it's not great. Part...
Read full review of Ubiquiti Wireless »
Anonymous User
Network Administrator at a tech services company
Customer Service: Very good.Technical Support: Excellent.
Read full review of Ubiquiti Wireless »
Alex-Wilson
Owner at Collabsion, Inc.
Email support is slow. Community support is good, but it can be spotty.
Read full review of Ubiquiti UniFi »
AlexChubarov
Network and CyberSecurity Engineer at Nextro
They are good. In the last year, we did not have any issues with their switches.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Owner at a consultancy
They only offer email support. They need to have real phone support to avoid having to go back and forth over long...
Read full review of Ubiquiti UniFi Switches »
Nadeem Nasir
IT Manager at Handi Quilter, Inc.
I would give them the lowest number. That's what they've earned, and that's what they deserve. That has nothing to do...
Read full review of Ubiquiti Wireless »
Anonymous User
Supervisor of IT Infrastructure & Cybersecurity at a comms service provider
The community forums are very populated with others that are more than willing to help. The biggest concern with this...
Read full review of Ubiquiti UniFi »
Walter Shelver
Owner at CableWeb
We work with local Ubiquiti support, which has been excellent. I would rate them eight out of 10.
Read full review of Ubiquiti Wireless »
Anonymous User
Owner at a consultancy
The technical support is not good. We did get help, but I didn't have a good feeling about it. By comparison, it...
Read full review of Ubiquiti WLAN »
Anonymous User
Network Administrator at a consultancy
I have not had the opportunity to speak with the technical people, although the UniFi knowledge base is a very good...
Read full review of Ubiquiti UniFi »
BearGFR
owner at zResource
Technical support has changed over the years. I haven't needed any technical support with this switch. Although, I do...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
ICT Manager/Systems Administrator at a university
I haven't had any reason to connect with technical support and therefore cannot speak to how helpful or responsive...
Read full review of Ubiquiti Wireless »
Anonymous User
Team Lead at Comstar - Information Systems Associates Ltd.
There is enough material on the internet if you need to resolve a problem. You don't have to contact their support.
Read full review of Ubiquiti Wireless »
MichaelCinco
Information Technology Supervisor at JLR Construction and Aggregates Inc.
I don't find technical support very useful. I usually use forums or community support. I haven't tried to call...
Read full review of Ubiquiti Wireless »
Dev-Patel
Consultant at Lifeline IT
I rate the technical support a four out of ten.
Read full review of Ubiquiti Wireless »
Anonymous User
IT Director at Newport
There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very...
Read full review of Ubiquiti UniFi »
Alwakeel Sarmad
CEO at Cybertek
We do the maintenance and support, but I haven't called them directly. I haven't even called the leading supplier...
Read full review of Ubiquiti Wireless »
Anonymous User
ICT Consultant at a tech services company
I've never contacted technical support. I wouldn't be able to comment on how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
Anonymous User
Responsable IT at a individual & family service
I have not been in contact with technical support.
Read full review of Ubiquiti UniFi Switches »
Eli Abitbol
Director at Existco PTY LTD
Ubiquiti technical support is very good.
Read full review of Ubiquiti Wireless »
Anonymous User
Network System Engineer at a tech services company
I was in contact with technical support for issues with the Cloud Key. I would rate them three out of five. The...
Read full review of Ubiquiti UniFi Switches »
Saran S
Managing Director at ProcessDrive India
I've never dealt with technical support. Everything works well and I've never had a reason to have to reach out. They...
Read full review of Ubiquiti WLAN »

Review 1 of 30

Technical Support

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