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ServiceNow vs SolarWinds

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
ServiceNow
Based on 284 reviews.
SolarWinds
Based on 264 reviews.
Latest Research
Overview
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.
Sample Customers
ServiceNow
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Loom Systems
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
ServiceNow IT Operations Management
servicenow, TransAlta, NATS, Symantec
ServiceNow Discovery
York, National Grid, DXC Technology, experian, BEACHBODY
SolarWinds NPM
Microsoft, Federal Express, Hewlett-Packard, and MasterCard
SolarWinds AppOptics
TraxoCovea Insurance BTE TechnologyDatarista
Samanage
SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
SolarWinds Web Help Desk
Instacart
SolarWinds Server and Application Monitor
Andr. L. Riis AS, NetSuite
Popular Solutions
Top Industries
Computer Software Company
19%
Comms Service Provider
16%
Financial Services Firm
10%
Government
8%
Comms Service Provider
22%
Computer Software Company
18%
Government
10%
Financial Services Firm
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
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Technical Support
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