Compare Quest Software vs SMA Technologies

Quest Software

Based on 329 reviews.

SMA Technologies

Based on 70 reviews.

Overview

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Information Not Available

Sample Customers

Popular Solutions

erwin Data Modeler

16 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Toad for Oracle

9 reviews

OpCon

1 reviews

VisualCron

0 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

12%

Construction Company

Manufacturing Company

Financial Services Firm

15%

Outsourcing Company

10%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
My use case is mostly architectural design for our end-to-end deployment.
Read full review of erwin Data Modeler »
Philemon Olusegun
Qhse Manager at a outsourcing company
I used Toad for Oracle for two years when I was lead Oracle 10g database administrator, during which I worked on the...
Read full review of Toad for Oracle »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Quest Identity Defense serves as our primary tool to monitor privileged and tier two and tier one level identities...
Read full review of Quest Identity Defense »
Vijay Ram
Technical Engineer at Hitachi Systems, Ltd.
I am currently using Foglight for Databases with real-time monitoring only. We use this tool for monitoring purposes...
Read full review of Foglight for Databases »

Review 1 of 5

No Data Available

Customer Service

JamesBlack
Owner at JRB Software
I have not been in contact with technical support.
Read full review of Toad for Oracle »
TejaswiniAleti
Member Technical at ADP
I have not had many occasions to contact Quest support directly because Toad for Oracle has been quite stable in our...
Read full review of Toad for Oracle »
Gil Sabado
Senior Data Architect at a insurance company
The technical support team is fine.
Read full review of erwin Data Modeler »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
I rate erwin Data Modeler's technical support around seven or eight. This rating reflects my ability to effectively...
Read full review of erwin Data Modeler »
Habib Bilfaqi
Technology Evangelist at SNAH Technologies Inc.
We contacted the technical support team many times. Sometimes, they provide good services. However, they usually take...
Read full review of On Demand Migration »
Diane Blaum
Data Architect at a performing arts
The solution’s technical support is good.
Read full review of erwin Data Modeler »
AhmadAl-Khuffsh
IT Infrastructure Assistant Manager-Senior Systems Administrator at a financial services firm
We have never contacted customer support for Toad for Oracle.
Read full review of Toad for Oracle »
Mark Stocks
Vice President, Director Enterprise Architecture at JE Dunn Construction
I have never had to call customer support for Toad for Oracle, so I cannot speak to that experience.
Read full review of Toad for Oracle »
Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
We use support when we come across issues, and they are very responsive. I am pretty happy with the quality of...
Read full review of Foglight for Databases »
Nick Hairapetian
Technical Expert II TEC05 - Technical Manager at WTW
Most of the time, their support is pretty good. Sometimes, it could be better.
Read full review of Recovery Manager for Active Directory »
Alton Thibodeaux
Data Warehouse Architect at a healthcare company
I've emailed support and they've always been responsive to me.
Read full review of erwin Data Modeler »
ScottLawson
Director IT Architecture at QAD
They have a good support department but they are a little lax in the communication area. They always say, "Tell us...
Read full review of erwin Evolve »
Bikramjeet Singh
Senior Reg Reporting Consultant at Bank of America
I contacted customer support for error codes. Overall, the technical support has been very good. They are prompt and...
Read full review of Toad for Oracle »
Santosh K Dash
Solution Lead at a tech company
Customer Service: Very good. Technical Support: Excellent.
Read full review of erwin Evolve »
Anonymous User
Senior Solution Architect at a tech services company
I used them in the past. It was about 10 years ago, and it was very good back then. I haven't had to contact them. It...
Read full review of Spotlight »
Anonymous User
Sr. Systems Engineer at a university
I'm very impressed with their technical support. It's pretty good. One thing that could be a little better is that,...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
President at BTCO Inc
Their technical support is very good. In the only handful of times that I've had to contact them in the past four...
Read full review of Quest Rapid Recovery [EOL] »
Anton Kasimov
Consultant at a tech services company
I rate the level of customer service and technical support 9/10, because 10 is an unattainable ideal. These guys are...
Read full review of Quest Foglight for APM [EOL] »
James McPherson
IT Director at a construction company
Erwin's technical support for this product is very good. They're very responsive and they take ownership of the...
Read full review of erwin Evolve »
Abhijit Arun Gujare
Sr. Oracle DBA at a comms service provider
We have Premier Support. As a result, any type of support case we submit is looked into almost instantaneously. We...
Read full review of SharePlex »
David Jaques-Watson
Senior Consultant at a tech services company
I haven't had dealings with them, but the dealings I've had with erwin as a company have always been really good. So,...
Read full review of erwin Data Modeler »
Kevin Baldwin
PC Technician at Cape Fear Community College
They were always fantastic. We dealt mainly with one tech support representative, and he was always spot on. We had...
Read full review of KACE Systems Management Appliance (SMA) »
RickDe Avila
Data Architect at NAMM California
Their helpdesk ticket itself is pretty great. The team of people, whether it's Tammy or Susan or a few others that my...
Read full review of Quest Data Intelligence »
Anonymous User
Sales Engineer at BAKOTECH LLC
I've contacted technical support in the past if I've needed information or to find out if Rapid Recovery will be able...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Security Systems Integrator at a tech services company
They have very good customer support and technical solutions. When I have a little issue, I call them and they fix it...
Read full review of KACE Systems Management Appliance (SMA) »
BlakeCheatham
Sr. Database Administrator at Comcast Business
Spotlight customer service is usually quite good. They are responsive and provide explanations when there is an issue...
Read full review of Spotlight »
Cristian Ivanov
Europe IT Shared Services Manager at LIDEA Seeds
We haven't used customer service and support before so I cannot speak to it.
Read full review of KACE Asset Management Appliance »
Anonymous User
DBA at a consultancy
We have never contacted technical support.
Read full review of Spotlight »
Ujwal Sawant
Technical Manager at Optimistic Technology Solutions Pvt Ltd
Quest's technical support is usually good, but I currently have a case related to Rapid Recovery that has been...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Architecture Portfolio Manager at a financial services firm
Technical support is good.
Read full review of erwin Evolve »

Review 1 of 30

JeffSmith12
IT Manager at American Pioneer Federal Credit Union
Technical support is the best! They always prioritize the urgency of our issue, with the impact it has to our...
Read full review of OpCon »
CharlesMcClain
Application Support Analyst II at a manufacturing company
SMA is great at replying to inquiries. Their support is great.
Read full review of OpCon »
Adam-Watts
Unisys Infrastructure Support Specialist at a financial services firm
The technical support is very good. I think we have a designated person who we contact if we ever have any sort of...
Read full review of OpCon »
Anonymous User
Director of IT at Navigator Credit Union
I'd rate SMA support an eight out of 10. We haven't had to contact them much aside from FICS integration and support....
Read full review of OpCon »
Anonymous User
Sr. Systems Programmer at a financial services firm
I have used SMA's technical support on occasion, both for issues that have arisen and for general support to help to...
Read full review of OpCon »
Anonymous User
Director of Core Application Services at a financial services firm
Their support is excellent. It's one of the best I've worked with, for an automation tool, in my career. They'll pick...
Read full review of OpCon »
Diane Kennedy
Services Manager at a tech services company
The technical support is excellent.
Read full review of OpCon »
CarynWright
Senior Analyst at iQ Credit Union
SMA's technical support is great. They've been very helpful. What has been a little difficult because is the time...
Read full review of OpCon »
Anonymous User
IT Manager at a financial services firm
The technical support is a bit weak, but they are changing it. I'm waiting to see how things will be solved.
Read full review of VisualCron »
Anonymous User
TitleApplication Specialist II at a financial services firm
I do not have anything negative to say about their customer service or technical support. So far, all of them are so...
Read full review of OpCon »
Anonymous User
Senior Core Systems Specialist at a financial services firm
They are absolutely fantastic. Since I've been the primary administrator, I've worked with OpCon support multiple...
Read full review of OpCon »
Anonymous User
Director of IT at a recruiting/HR firm
VisualCron technical support has been second to none. The turnaround on bug fixes, enhancements, and new features in...
Read full review of VisualCron »
ElizabethTinajero
IT Operations Systems Analyst Lead at SAN ANTONIO FEDERAL CREDIT UNION
The technical support staff is knowledgeable about their product. We have had a turnaround time of less than four...
Read full review of OpCon »
Anonymous User
Works at a financial services firm
We rarely contact support. When we have had to, its typically a very fast single call resolution.
Read full review of OpCon »
Anonymous User
Automation Engineer - OpCon Administration at a retailer
They were quick to respond.
Read full review of OpCon »
PhilippeLLORET
Manager Applications Operation Group at Groupama Supports et Services
A really big change for us was that SMA has French support in Europe. That's a big advantage for us because we are...
Read full review of OpCon »
Rani Jackson
Manager, Computer Operations at a financial services firm
We will start with Symitar and sometimes Symitar will refer us back to SMA. They work really well together and we're...
Read full review of OpCon »
Tom Gibson
IT Analyst I at REDWOOD CREDIT UNION
I have worked closely with many technicians at SMA and all have been excellent and committed to finding solutions...
Read full review of OpCon »
Anonymous User
TitleSystem Administrator at a financial services firm
You will often find that you speak to the same people over and over again so you develop a rapport. Everyone is...
Read full review of OpCon »
EdwardWatson
Sr. System Programmer at a insurance company
Thus far, we have only had a few minor issues but the vendor's responses were quick - as were their solutions. We...
Read full review of OpCon »
Anonymous User
Operations Analyst - Primary OpCon at a financial services firm
Their support is good. They will spend as much time with you as you need. E.g., If you need help setting something...
Read full review of OpCon »
Anonymous User
Core Application Programming Manager at a financial services firm
Their standard technical support is very helpful. They're very quick to respond. They're quick to set up a WebEx and...
Read full review of OpCon »
MartinTargett
Consultant and Contractor at NYSDOT
Technical support has been excellent. We had two people from SMA who were part of the project to do the conversion....
Read full review of OpCon »
Anonymous User
Information Systems Manager at a financial services firm
We have contacted tech support via phone and ticket. We mainly contact them via ticket. Our ticket management, from...
Read full review of OpCon »
NickWilcox
Senior Applications System Analyst at Frandsen Financial
You have to put the effort into the training and learning. SMA is big on free training. They do monthly training down...
Read full review of OpCon »
TobyFinnegan
Director of IT at PACIFIC MARINE CREDIT UNION
The technical support is very high in terms of quality and response. I have open up maybe four or five tickets over...
Read full review of OpCon »
Anonymous User
VP IT at a financial services firm
The support is good. When we run into issues, we can rely on SMA to walk us through how to correct any problems or do...
Read full review of OpCon »
Anonymous User
Systems Developer at a financial services firm
The technical support is always excellent. Having a network which can help you troubleshoot and build the best...
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
Technical support has been great. They've come up with solutions and they're very timely. They seem to be good people...
Read full review of OpCon »
AaronWright
Core Operations Analyst at a financial services firm
They have good tech support when you call in. Typically, you can get the answer that you were looking for relatively...
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

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