Compare Quest Software vs SMA Technologies

Quest Software

Based on 288 reviews.

SMA Technologies

Based on 70 reviews.

Overview

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Information Not Available

Sample Customers

Popular Solutions

erwin Data Modeler

7 reviews

KACE Systems Management Appliance (SMA)

2 reviews

Quest Foglight for APM [EOL]

0 reviews

OpCon

6 reviews

VisualCron

1 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

Computer Software Company

Government

Computer Software Company

42%

Financial Services Firm

11%

Manufacturing Company

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jeff Manuszak
CTO at a consultancy
As a managed services provider, we use it to store the internal backups for our own data and our customer data. As an...
Read full review of QoreStor »
Alton Thibodeaux
Data Warehouse Architect at a healthcare company
I work for CVS with a pretty big database as a data modeler on the PBMs, the Caremark PBM side, which is the Pharmacy...
Read full review of erwin Data Modeler »
Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
I primarily use the solution for database monitoring, specifically for Oracle, Microsoft SQL Server, Postgres, SAP...
Read full review of Foglight for Databases »
Jog Raj
Senior Consultant at a computer software company
erwin Data Intelligence serves two primary use cases: one is where people use it as a data catalog, which is one of...
Read full review of erwin Data Intelligence »
Aaron Payne
ERP Manager at a tech services company
We primarily use Toad Data Point for end users where SQL Developer does not provide sufficient tooling. Toad Data...
Read full review of Toad Data Point »

Review 1 of 5

No Data Available

Customer Service

Isa Safii
Senior System Engineer at a tech services company
The technical support for Quest NetVault Plus is rated around a seven. The response time is good, but resolving some...
Read full review of NetVault Plus »
ScottLawson
Director IT Architecture at a computer software company
They have a good support department but they are a little lax in the communication area. They always say, "Tell us...
Read full review of erwin Evolve »
Roy Pollack
Advisor Application Architect at a government
Generally, erwin support was highly responsive. However, we did this installation while Erwin was transitioning to...
Read full review of erwin Data Intelligence »
Scott Baxter
Technical Support Engineer at a government
Their support has been really good. We don't need support very often because the system is so stable. It is usually a...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Manager, IT Systems Services at a university
Quest support is very knowledgeable. I haven't needed to call them since the implementation. We only used them for...
Read full review of QoreStor »
Glenn Riley
ICT Network Manager at a educational organization
On occasions where I have had to restore a server, the support I had from Quest was fantastic. One time, it was a...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
System Administrator at a tech services company
Technical support has been good. When we log a case, we'll get a call within 24-48 hours. They help get issues...
Read full review of NetVault Plus »
Anonymous User
DBA Team Lead DB2 at a tech services company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Toad Data Modeler »
Anonymous User
System Administrator - Desktop Operations at a university
The Quest KACE support team is the best in the business. I always come out with an answer, and the support engineers...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Executive Director
I can't say I've ever had any major issues working with their technical support. They're pretty responsive. Over the...
Read full review of QoreStor »
Anonymous User
VP Enterprise Data Architecture at a financial services firm
The tech support is pretty good, but there's always room for improvement, so I rate them eight out of ten.
Read full review of erwin Data Modeler »
Ujwal Sawant
Technical Manager at a tech services company
The technical support team takes a lot of time to resolve issues. One of our cases has been pending for three months....
Read full review of NetVault Plus »
Anonymous User
Senior IT Auditor at a financial services firm
The solution has a good support center. They provide responses quickly, in about a day.
Read full review of erwin Data Modeler »
Anonymous User
Cloud Infrastructure Engineer at a renewables & environment company
They have an excellent and attentive support team!
Read full review of On Demand Migration »
Abhirup Sarkar
Director, Middle East, East India & SAARC at a tech company
We have a support team here in India that has been helpful. We have not reached out to the global support for Quest...
Read full review of KACE Asset Management Appliance »
Anonymous User
Foglight Specialist
To be honest, we have stopped using customer support and technical support because of the slow pace in which our SR's...
Read full review of Quest Foglight for APM [EOL] »
Krisarlex Foronda
Senior Operations Manager at a manufacturing company
The customer service and support could improve their approach to questioning issues. They tend to ask questions one...
Read full review of Recovery Manager for Active Directory »
Vinothsingh Elumalai
Lead Software Engineer at a retailer
When we started with Foglight at Lowe's, it was a new tool for us. We didn't have any background in using the tool....
Read full review of Foglight for Databases »
Anonymous User
Technical Manager
The technical support from the vendor is good and we don't have any issue with it.
Read full review of NetVault Plus »
Ujwal Sawant
Technical Manager at a tech services company
Quest's technical support is usually good, but I currently have a case related to Rapid Recovery that has been...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Systems Engineer & Owner at a tech services company
Technical Support has been excellent. Since we originally purchased, Dell purchased Quest – and the support is...
Read full review of Quest Foglight for APM [EOL] »
KaiQuale
Senior engineer at a government
I have been in touch with the technical support team a couple of times, and they were very helpful in finding...
Read full review of Toad Data Modeler »
Shailesh Naidu
Sr. Systems Engineer at a university
I'm very impressed with their technical support. It's pretty good. One thing that could be a little better is that,...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Works
I can call them anytime, and they also have online support with a good user community that helps support you and...
Read full review of Toad Data Point »
Anonymous User
IT Officer at a government
Customer Service: So far, I've found both the online forums and Dell Community pages and the Dell knowledge base...
Read full review of Quest Rapid Recovery [EOL] »
Ali Samir Gaafar
Senior Oracle Apex Developer at a transportation company
I've never had to reach out to technical support. I don't know how helpful or responsive they are when you need help.
Read full review of Toad for Oracle »
Damian Niedzielski
Data Modeler at a logistics company
When it is bug related, we get a bug fix or are told to upgrade to the latest version. This has worked out in the...
Read full review of erwin Data Modeler »
Fabio Mello
Director of Technology at a tech services company
We have their Premier Support because it is very important to have very fast support. I would rate them a nine out of...
Read full review of KACE Systems Management Appliance (SMA) »
Bobby Wood
Sr. Network Server Administrator at a insurance company
When it comes to opening a service ticket or a support ticket through KACE with Quest, it's one of those that I don't...
Read full review of KACE Systems Management Appliance (SMA) »
Cristian Ivanov
Europe IT Shared Services Manager at a agriculture
We haven't used customer service and support before so I cannot speak to it.
Read full review of KACE Asset Management Appliance »

Review 1 of 30

Shawn Goodrich
Systems Architect at a financial services firm
I rate OpCon support 10 out of 10. I've never had a problem with them. I've always been able to get answers quickly...
Read full review of OpCon »
Jose Rivera Hernandez
Senior VP of Technology at a financial services firm
I had to contact them a few times. Their support is excellent. Every time I got on the phone, they found the issue...
Read full review of OpCon »
Anonymous User
Senior System Automation Analyst at a financial services firm
We don't need to use technical support very often, but to begin with, it was really good. I have noticed lately that...
Read full review of OpCon »
Anonymous User
Information Systems Architect at a financial services firm
Usually, this is a positive experience, however, occasionally I feel like we're getting the run-around or being...
Read full review of OpCon »
Anonymous User
TitleSystem Administrator at a financial services firm
You will often find that you speak to the same people over and over again so you develop a rapport. Everyone is...
Read full review of OpCon »
CarynWright
Senior Analyst at a financial services firm
SMA's technical support is great. They've been very helpful. What has been a little difficult because is the time...
Read full review of OpCon »
Michelle Lestrange
Data Center Manager at a insurance company
From our dealings with them, I think they've done an excellent job when we're in a crunch. They get more than one...
Read full review of OpCon »
Tom Gibson
IT Analyst I at a financial services firm
I have worked closely with many technicians at SMA and all have been excellent and committed to finding solutions...
Read full review of OpCon »
Anonymous User
Computer Operations Manager at a financial services firm
Their technical support is excellent. There have been several times where I have had to reach out to them and they...
Read full review of OpCon »
Anonymous User
Vice President of Information Technology at a financial services firm
I would rate the technical support very high. They know their product very well. OpCon also knows our industry and is...
Read full review of OpCon »
Diane Kennedy
Services Manager at a tech services company
The technical support is excellent.
Read full review of OpCon »
Anonymous User
Manager of Remote Services at a financial services firm
SMA's technical support is excellent. They've always helped us out.
Read full review of OpCon »
Krystle Brown
Director of IT at a financial services firm
I'd rate SMA support an eight out of 10. We haven't had to contact them much aside from FICS integration and support....
Read full review of OpCon »
Anonymous User
Sr. IT ERP Specialist at a pharma/biotech company
I've very rarely had to reach out to support, but the response time and resolution was very quick in the few...
Read full review of VisualCron »
TobyFinnegan
Director of IT at a financial services firm
The technical support is very high in terms of quality and response. I have open up maybe four or five tickets over...
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
Technical support has been great. They've come up with solutions and they're very timely. They seem to be good people...
Read full review of OpCon »
Anonymous User
National Monitoring, Capacity and Availability at a government
The tech support has been excellent. They're the best that I've dealt with in 25 years of supporting software. We've...
Read full review of OpCon »
Anonymous User
TitleApplication Specialist II at a financial services firm
I do not have anything negative to say about their customer service or technical support. So far, all of them are so...
Read full review of OpCon »
ElizabethTinajero
IT Operations Systems Analyst Lead at a financial services firm
The technical support staff is knowledgeable about their product. We have had a turnaround time of less than four...
Read full review of OpCon »
MartinTargett
Consultant and Contractor at a tech services company
Technical support has been excellent. We had two people from SMA who were part of the project to do the conversion....
Read full review of OpCon »
Nicolas VERNOUX
EMEA Datacenter & Network Operations Manager at a construction company
We have a very good relationship with them. We have known them now for a lot of years and they always reply to our...
Read full review of OpCon »
Anonymous User
ICT at a logistics company
Michael and Henrik from support are very kind, helpful, and almost always available for questions when there is...
Read full review of VisualCron »
Anonymous User
Senior Core Systems Specialist at a financial services firm
They are absolutely fantastic. Since I've been the primary administrator, I've worked with OpCon support multiple...
Read full review of OpCon »
Jean-MarieLEBORGNE
Engineer
I have been pleased with the support that we can get from the European partners. I think they are very good. All the...
Read full review of OpCon »
Anonymous User
Senior Sitecore Developer at a tech services company
Support is AAA+, fast, and very detailed.
Read full review of VisualCron »
Anonymous User
VP IT at a financial services firm
The support is good. When we run into issues, we can rely on SMA to walk us through how to correct any problems or do...
Read full review of OpCon »
Anonymous User
IT Application Project Manager at a non-profit
The technical support team for VisualCron was knowledgeable and up-to-date, but the response time was slow. You only...
Read full review of VisualCron »
FRACISCO LIZARRALDE
Works at a tech services company
The technical support is good.
Read full review of OpCon »
Anonymous User
Automation Engineer - OpCon Administration at a retailer
They were quick to respond.
Read full review of OpCon »
Anonymous User
Director of Core Application Services at a financial services firm
Their support is excellent. It's one of the best I've worked with, for an automation tool, in my career. They'll pick...
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

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