Compare Quest Software vs SailPoint

Quest Software

Based on 329 reviews.

SailPoint

Based on 73 reviews.

Latest Research

Buyer's Guide

On Demand Migration vs. SailPoint Identity Security Cloud

September 2026

SailPoint Identity Security Cloud vs. On Demand Migration

Updated: September 2026

Buyer's Guide

On Demand Migration vs. SailPoint Identity Security Cloud

September 2026

On Demand Migration vs. SailPoint Identity Security Cloud

Updated: September 2026

Overview

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Information Not Available

Sample Customers

On Demand Migration

Indiana Office of Technology (IOT)

SailPoint Identity Security Cloud

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

erwin Data Modeler

16 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Toad for Oracle

9 reviews

SailPoint Identity Security Cloud

9 reviews

SailPoint Agent Identity Security

1 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

12%

Construction Company

Manufacturing Company

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
My use case is mostly architectural design for our end-to-end deployment.
Read full review of erwin Data Modeler »
Philemon Olusegun
Qhse Manager at a outsourcing company
I used Toad for Oracle for two years when I was lead Oracle 10g database administrator, during which I worked on the...
Read full review of Toad for Oracle »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Quest Identity Defense serves as our primary tool to monitor privileged and tier two and tier one level identities...
Read full review of Quest Identity Defense »
Vijay Ram
Technical Engineer at Hitachi Systems, Ltd.
I am currently using Foglight for Databases with real-time monitoring only. We use this tool for monitoring purposes...
Read full review of Foglight for Databases »

Review 1 of 5

Mitch MO
Specialist Consultant at a financial services firm
We use it to manage our lifecycle, to manage our access, and to make certification of our access. We use it for all...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect at a real estate/law firm
If we decide to go with SailPoint Agent Identity Security, our main use case would be control and lifecycles over the...
Read full review of SailPoint Agent Identity Security »

Review 1 of 2

Customer Service

TejaswiniAleti
Member Technical at ADP
I have not had many occasions to contact Quest support directly because Toad for Oracle has been quite stable in our...
Read full review of Toad for Oracle »
Alton Thibodeaux
Data Warehouse Architect at a healthcare company
I've emailed support and they've always been responsive to me.
Read full review of erwin Data Modeler »
Keith J Matthews
Associate Director at a tech vendor
They are very responsive. Whether I open a case through support@quest.com or click on Generate Case in the tool, I...
Read full review of On Demand Migration »
Jarle Vestrheim
Billing Consultant at Hoberg & Vestrheim
I would rate technical support a 5 out of 5.
Read full review of Toad for Oracle »
Brian Rota
Microsoft Principal Architect at a computer software company
The support's pretty good because we're a partner. We resell and implement the tool for our customers. The support...
Read full review of On Demand Migration »
Kevin Egger
Information Technology System Engineer at a tech consulting company
I have used their technical support before. They are good. You pay a lot of money for their support and updates, but...
Read full review of KACE Systems Management Appliance (SMA) »
Titus Achumbui
Senior Sql Server Database Administrator at TransUnion
I opened a case with Foglight for Databases once because some of the databases were not being displayed on the...
Read full review of Foglight for Databases »
Anonymous User
Architect at a insurance company
We have some open tickets with them from time to time. They have definitely promptly responded and provided...
Read full review of Quest Data Intelligence »
Daniel Nesnídal
Backup Engineer at a computer software company
I have used their support. When there is something that we are not able to solve, we have the option to go to the...
Read full review of NetVault Plus »
Yasin Tasci
Consultant at Self Employed
The product's technical support is fast.
Read full review of erwin Data Modeler »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
I'd rate the customer support pretty high. I use them pretty frequently and I have been satisfied with the majority...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Systems Engineer at a retailer
Foglight Support is great most of the time, support and help with what ever level your issue is.
Read full review of Quest Foglight for APM [EOL] »
Darya Flerko
Sql Java Developer at a non-profit
I personally have not had to contact Toad for Oracle technical support, but my colleagues did, and they said...
Read full review of Toad for Oracle »
RoshanHoskere
EDW Architect/ Data Modeler at Royal Bank of Canada
Once a year or every two years, we upgrade to the latest version. If we are looking for any new features or...
Read full review of erwin Data Modeler »
Anonymous User
Data Modeler at a government
The only time I've had to use erwin technical support was when I requested an extension on my trial license. They...
Read full review of erwin Data Modeler »
Anonymous User
Project Manager at LAWYERS ON DEMAND LIMITED
We had some calls with Quest's sales and solutions teams prior to the deployment, where we are asked questions about...
Read full review of On Demand Migration »
Anonymous User
Developer at a tech vendor
Poor.
Read full review of Toad Data Modeler »
Anonymous User
Works at University of Hawaii
Support was always provided a fast and accurate response to our questions, issues, or even helping us implementing...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Infrastructure Analyst at Ituran Brasil
We use Quest Premier Support and contact them a lot. They have a Brazilian analyst who is very good to work with. He...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Technical Manager
The technical support from the vendor is good and we don't have any issue with it.
Read full review of NetVault Plus »
KaiQuale
Senior engineer at a government
I have been in touch with the technical support team a couple of times, and they were very helpful in finding...
Read full review of Toad Data Modeler »
Jim Marr
Analytics Delivery Manager at DXC
Erwin support is pretty good. We've had our struggles there and I've gone through a lot of tickets. I'd rate them an...
Read full review of Quest Data Intelligence »
Anonymous User
Systems Administrator at a financial services firm
The support is good. Anytime we contact them they're always very helpful. The response time is good and they're...
Read full review of KACE Systems Management Appliance (SMA) »
John Waclawski
Database Administrator at AmTrust Financial Services, Inc.
If I run into a question, I can email my liaison and she can usually get an answer to me within a couple of hours...
Read full review of Foglight for Databases »
Carsten Buscher
IT Systems Administrator at a computer software company
We use their standard technical support and our experience with them has been great. Every time I have asked them...
Read full review of KACE Systems Management Appliance (SMA) »
RicardoGarcia1
Avocat at Star Boxes India Pvt Ltd
The customer service is very good, providing quick customer support in Spanish.
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Cyber and Information Security Officer at a energy/utilities company
I would rate the technical support very well as they are knowledgeable and quick to respond.
Read full review of Quest InTrust [EOL] »
Anonymous User
Senior Systems Engineer at a aerospace/defense firm
Good.
Read full review of vRanger [EOL] »
Anonymous User
System Administrator at a tech services company
Technical support has been good. When we log a case, we'll get a call within 24-48 hours. They help get issues...
Read full review of NetVault Plus »
BlakeCheatham
Sr. Database Administrator at Comcast Business
Spotlight customer service is usually quite good. They are responsive and provide explanations when there is an issue...
Read full review of Spotlight »

Review 1 of 30

Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
Read full review of SailPoint Identity Security Cloud »
Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
The customer service is excellent, with quick response times and comprehensive support from the SailPoint team....
Read full review of SailPoint Identity Security Cloud »
RiyasAbdulkhader
Security Consultant at a financial services firm
Technical support is good.
Read full review of SailPoint Identity Security Cloud »
Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
Read full review of SailPoint Identity Security Cloud »
Kaustubh Partha
Technical Support Analyst at CLSA
SailPoint's technical support is better than ServiceNow's. SailPoint's team consists of specialists who handle...
Read full review of SailPoint Identity Security Cloud »
RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Manager at a consultancy
Technical support is responsive and helpful, and I would rate them seven out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Solutions Architect at a tech services company
Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the...
Read full review of SailPoint Identity Security Cloud »
Marcelo Marya
Governance Specialist Tl at CarePlus
We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
Read full review of SailPoint Identity Security Cloud »
Matt Thomson
Principal Consultant at CyberCX
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a manufacturing company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
Read full review of SailPoint Identity Security Cloud »
Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
Read full review of SailPoint Identity Security Cloud »
Edwin Yang
Technical Account Manager at Infoarchi
The support team is quite responsive and understanding. Initially, they provide prompt responses, but their answers...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
Read full review of SailPoint Identity Security Cloud »
DharmendraKumar1
Senior Manager Cybersecurity at LTI - Larsen & Toubro Infotech
Technical support is very good. I would rate them a nine out of ten.
Read full review of SailPoint Identity Security Cloud »
Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

No Data Available

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