Compare Progress Software vs SAP

Progress Software

Based on 158 reviews.

SAP

Based on 1695 reviews.

Latest Research

Buyer's Guide

Progress OpenEdge RDBMS vs. SAP HANA

November 2026

Progress OpenEdge RDBMS vs. SAP HANA

Updated: November 2026

Sample Customers

Progress OpenEdge RDBMS

Apero Solutions, Heath Village, International Energy Services, Exact Software, PepsiCo Russia, Pero, SVK, FreshERP

DataDirect

Killik & Co

Kinvey

Sanofi, vmware, British American Tobacco, Telus, NBCUniversal, Holder, GSN, Nascar, Schneider Electric, Aluminum

Progress Semaphore

HP, Amgen, Merck, KPMG, Thomson Reuters

SAP Replication Server

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Data Services

EMC Corporation, LivePerson, Eldorado, Mozzart, The VELUX Group, AOK Bundesverband, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Migros Group

SAP Business Data Cloud

Ericsson, Vodafone, Google, Team Liquid, Ryder Cup, Accenture

SAP Information Steward

American Water, Graphic Packaging International, OSRAM Licht AG, Maxim Integrated

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Mobile Platform

Swarovski, CareFusion Corp., Adarsh Credit Co-operative Society Ltd.

SAP HANA

Unilever, NHS 24, adidas Group, CHIO Aachen, Hamburg Port Authority (HPA), Bangkok Airways Public Company Limited

SAP Business Technology Platform

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Popular Solutions

1 reviews

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2 reviews

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SAP Business Data Cloud

44 reviews

SAP BusinessObjects Business Intelligence

12 reviews

Top Industries

Financial Services Firm

11%

Outsourcing Company

10%

Construction Company

10%

Manufacturing Company

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

G Srivastava
Senior Cloud Engineer at a tech services company
We used Chef, the automation tool, as an Infrastructure as Code tool for configuration deployment, such as deploying...
Read full review of Chef »
Kiran Raju L
Project Manager at Cognizant
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of Progress MOVEit »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We will try to Proof of Concept (POC) to a client in Taiwan. We just use the features for the Network Performance...
Read full review of Flowmon »
Anonymous User
Senior Data Engineer at a insurance company
MarkLogic's primary use case in my experience is handling semi-structured and hierarchical data that does not fit...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

IshtiaqKhalil
Information Security Engineer at BOK
Based on our experience, our interactions with customer service and support have been minimal, which we consider a...
Read full review of Kemp LoadMaster »
SyedKareemuddin
IT Manager at COCA COLA
I did not have good experience with customer service and support.
Read full review of WhatsUp Gold »
David Donaldson
Regional Information Technology Director at a real estate/law firm
Contacting technical support was always done via email due to the time difference between the US and the location of...
Read full review of Progress ShareFile »
Ryan Keimig
RPA Developer / System Solutions Analyst at a financial services firm
You do have to have an account to contact support. They are pretty responsive and also extremely knowledgeable about...
Read full review of Progress MOVEit »
Aaron Prashanth
DevOps Engineer at Siemens Industry
I am not certain about this because I have never reached out for technical support for Chef SaaS. Probably other...
Read full review of Chef SaaS »
Raghvendra Jyothi
Manager Project Management at Capgemini
Technical support is good so I rate support a nine out of ten.
Read full review of Telerik Test Studio »
TariqSiddiqui
Principal DevOps engineer at Autodesk, Inc.
I have never used Chef's customer support because we have mostly fixed our issues through code changes on our end.
Read full review of Chef »
Arun S .
Senior Consultant at a tech services company
I have not contacted technical support.
Read full review of Chef »
Mohamed Rafiq
Manager at DEWA
We had a good experience with their technical support.
Read full review of WhatsUp Gold »
Muhammed Shafi
CCIE Certified Engineer at a tech services company
Four out of 10.
Read full review of WhatsUp Gold »
Anonymous User
Vice President Strategic Development at a hospitality company
Technical support is great. It's 24/7, 365 days a year.
Read full review of Progress OpenEdge RDBMS »
Anonymous User
Hewlett Packard Enterprise Solution Architect at a tech services company
I would rate tech support at nine out of 10.
Read full review of Kemp LoadMaster »
Alex Coffey
CEO | Owner at a tech services company
High. They have a very responsive support.
Read full review of Kemp LoadMaster »
Mahmoud Abd El-Rasol
Network Manager at a financial services firm
I have contacted local support here in Egypt. I had a good experience.
Read full review of WhatsUp Gold »
Anonymous User
Director of IT at a computer software company
Technical support is nice, they will help you over the phone/email but I had few questions about the design and even...
Read full review of Kemp LoadMaster »
Kumar Saurabh
Technical Lead at HCLSoftware
Progress Software team provides support for MOVEit application. We create tickets and coordinate with them to resolve...
Read full review of Progress MOVEit »
Anonymous User
Manager, Building and IT Infrastructure at Gaz Métro Plus, Inc.
Great support, fast and really professional.
Read full review of Kemp LoadMaster »
Anonymous User
IT Engineer at AIS
Technical support is A+. They were great in our migration process and even went to assist us with questions that we...
Read full review of Kemp LoadMaster »
Anonymous User
DevOps Director at a tech vendor
Because we're using the open software, we never get a chance to call their support. We just use the community...
Read full review of Chef »
Fareed Afser
Associate Engineer at AST
The support team takes a lot of time to provide resolutions.
Read full review of Kemp LoadMaster »
Anonymous User
Consultant
I would give technical support a rating of 10 out of 10.
Read full review of Progress ShareFile »
Ijaz Hussain
Manager at ZS Associates
If we need technical support we raise an AWS ticket and someone from the technical support team helps us. If we hit a...
Read full review of Chef »
Jakob Kvistgaard
Infrastructure Specialist at a tech services company
Kemp support is great. You always get qualified assistance and the support engineers are friendly and helpful. You...
Read full review of Kemp LoadMaster »
Mohammad Shahid
Citrix Consultant at Alphadata.LLC
We faced some issues during Covid with one of our customers who had deployed in the hybrid mode. They were...
Read full review of Progress ShareFile »
Fazal Ur Rehman Shah
Senior Consultant/Project Manager at a tech services company
Customer Service: Customer service is 7/10. Technical Support: Technical support is 9/10.
Read full review of Progress ShareFile »
Mike Silva
Senior Operations Engineer at a retailer
We did use technical support, but not on a regular basis. We use our contact there, our account manager, who is...
Read full review of Chef »
Anonymous User
IT Manager at a construction company
My interactions have gone fine with support in the few times that I've needed to work with them. I've heard some...
Read full review of Progress ShareFile »
Anonymous User
Information Technology Engineer at a government
Very pleased with the experience of talking to the tech support team.
Read full review of Kemp LoadMaster »
JindrichStumpf
Project Manager at Galeos
Progress offer standard technical support, and they are very responsive if you need it. So they provide 24x7 support...
Read full review of Progress OpenEdge RDBMS »
Timothy Rogers
Engineer II at a transportation company
We have had to open a few Amazon support tickets. However, they have typically not been Chef-related, they have been...
Read full review of Chef »

Review 1 of 30

NarendraKumar1
SAP Process Mining Consultant at AG Consultancy & Apps. Lt.
Given its cloud-based nature, the level of support varies depending on the vendor.
Read full review of SAP Signavio Process Manager »
HemChari
Chief Information Officer at Oldcastle BuildingEnvelope, Inc.
When we have an issue with Our SAP SuccessFactors we have our corporate team that handles it. We only need to open a...
Read full review of SAP SuccessFactors »
Mehboob AalamMughal
Senior SAP-ABAP Lead Consultant at Ernst & Young
I rate the support five out of ten because we needed the support and communication while deploying the solution and...
Read full review of SAP Process Orchestration »
Tejas Raj
Manager at Capgemini
Earlier, there were not many applications using SAP Adaptive Server Enterprise. These days, most of the applications...
Read full review of SAP Adaptive Server Enterprise »
Sameer Ghewade
Manager, Information Technology at Parag Milk Foods Ltd
The solution's technical support is very good. I rate the technical support a ten out of ten.
Read full review of SAP ERP »
Fadhil Maulana
ERP Analytics Coordinator at PT. Hutama Karya
Technical support is provided by our SAP HANA partner, and I would rate it at eight out of ten.
Read full review of SAP HANA »
T K G NAIR
Project Director at a retailer
We have support from an internal team as well as SAP. Its support is good.
Read full review of SAP S/4HANA »
Anonymous User
Managing Director at a tech services company
The support for this solution is okay, but due to their single geographical location it can be challenging to contact...
Read full review of SAP Commerce Cloud »
Oussama Yahyaoui
IT/IS architecture at a consultancy
So far, I have not had any need to contact SAP's technical support.
Read full review of SAP PowerDesigner »
SarahBullen
Head of Business Analysis, Technology & Digital Products at a media company
Signavio support helped us with our initial setup and a couple of times when we had issues with downtime. They have...
Read full review of SAP Signavio Process Manager »
AlejandroTorres
Sales Manager at Grupo AXO
SAP's support is the same for all its products. It would help if you had patience because SAP tends to apply its...
Read full review of SAP Process Orchestration »
Juan Carlos Briceño
SAP BO Business Consultant at FARMINDUSTRIA S.A.
The technical support is excellent.
Read full review of SAP Business One »
Clement Yu
Digital Learning Specialist at Lane Crawford
I don't generally reach out to technical support. It's not that the system doesn't work; it's just that we don't...
Read full review of SAP SuccessFactors »
Anonymous User
Business Intelligence Functional Manager BU SAP at a tech services company
One of the great things about SAP is the information that is available. When you have a problem, SAP is very quick to...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Enterprise Services Platforms Head at a energy/utilities company
The SAP support has been good.
Read full review of SAP SuccessFactors Learning »
VINCENTWU
Project Manager at Inventec
We receive technical support from a third party. Their service is rated a ten out of ten.
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Deputy Human Resources Coordinator at a financial services firm
We haven't needed to use support yet.
Read full review of SAP SuccessFactors »
Anonymous User
Client Relationship Manager at a tech services company
Technical support from SAP is great. If you're not able to do it as a partner, you always have SAP's help.
Read full review of SAP Business One »
Anonymous User
IT Advisor at a non-tech company
SAP does not have support, but it is being managed by partners within the industry. The partner that you choose can...
Read full review of SAP Business ByDesign »
Anonymous User
Senior Consultant SAP / BW / SAP BOBJ at a tech services company
The tool's technical support is not very easy, and they tend to ask many questions, taking more time to respond and...
Read full review of SAP Business Data Cloud »
Anonymous User
IT Specialist - Crystal Reports / SQL Server at a construction company
Customer Service: Excellent. The sales reps and the technical support folks have been very supportive and have always...
Read full review of SAP Crystal Reports »
Anonymous User
Information Technology Manager at a engineering company
Technical support is knowledgeable and helpful.
Read full review of SAP BW4HANA »
Anonymous User
SAP Application Specialist at a consumer goods company
A lot of errors could not be solved by us and our implementation partner which forced us to not be able to go-live....
Read full review of SAP NetWeaver MDM [EOL] »
Amrit Jha
ERP Application Manager at a energy/utilities company
Support varies. On a good day, even the critical ticket gets through, and on a bad day, the simplest one will have...
Read full review of SAP BW4HANA »
Sateesh Nagabhiru
Senior Integration Engeneer at ATOS
Sometimes, if there is a system-related issue where I have to contact SAP and raise an incident, it takes a couple of...
Read full review of SAP Process Orchestration »
Anonymous User
HRS Professional at a financial services firm
Customer support needs improvement because it is a weakness. Support is offshore so you deal with people in other...
Read full review of SAP SuccessFactors »
Rmegio Lawag
Technical Department Manager at Direcbusiness Technologies, Inc.
We have not really received any technical support from SAP HANA. I think that's also one thing that maybe SAP would...
Read full review of SAP HANA »
Anonymous User
Manager Data Sciences at a tech company
For installing, upgrading and billing issues, support is great. But for “how do you do this” type of questions, Ken...
Read full review of SAP Crystal Reports »
Vladimir Semashko
Sr. SAP HCM Consultant at a tech services company
Customer Service: Medium. Technical Support: I rate the level of technical support as high.
Read full review of SAP HCM »
Anonymous User
Consultant at a tech services company
Customer Service: It could be better. Technical Support: Could also be better. There are still a few niggles that...
Read full review of SAP Data Services »

Review 1 of 30

Technical Support

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