Compare Palantir vs Progress Software

Palantir

Based on 63 reviews.

Progress Software

Based on 158 reviews.

Sample Customers

Palantir Gotham

Team Rubicon, CGI

Palantir Foundry

Merck KGaA, Airbus, Ferrari,United States Intelligence Community, United States Department of Defense

DataDirect

Killik & Co

Popular Solutions

47 reviews

0 reviews

1 reviews

7 reviews

2 reviews

Top Industries

Manufacturing Company

14%

Financial Services Firm

10%

Comms Service Provider

Outsourcing Company

Financial Services Firm

11%

Outsourcing Company

10%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
PALANTIR DATA ENGINEER at a healthcare company
I use Palantir Foundry for my primary use case, which involves building and maintaining end-to-end pipelines and...
Read full review of Palantir Foundry »
Wallace Hugh
Manager at a tech services company
We use this solution to help us ingest data, for data manipulation, and to enhance our workflows. We use this...
Read full review of Palantir Gotham »

Review 1 of 2

G Srivastava
Senior Cloud Engineer at a tech services company
We used Chef, the automation tool, as an Infrastructure as Code tool for configuration deployment, such as deploying...
Read full review of Chef »
Kiran Raju L
Project Manager at Cognizant
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of Progress MOVEit »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We will try to Proof of Concept (POC) to a client in Taiwan. We just use the features for the Network Performance...
Read full review of Flowmon »
Anonymous User
Senior Data Engineer at a insurance company
MarkLogic's primary use case in my experience is handling semi-structured and hierarchical data that does not fit...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Shaik Farooq
Consultant at a tech vendor
Customer support is good if we are involved with an FDE for our project. I would say about eight in that regard.
Read full review of Palantir Foundry »
Uttkarsh Shukla
Principal Consultant at a consultancy
My experience with customer support for Palantir Foundry is that I have not interacted with them much. I did have a...
Read full review of Palantir Foundry »
Habeeb Mustafa
Lead Data Engineer & Architect at a non-profit
I perceive the technical support for Palantir Foundry as standard and adequate; I interact primarily with the...
Read full review of Palantir Foundry »
Amine Esghir
Foundry Palantir Data Engineer at a manufacturing company
My rating for customer service is 3.
Read full review of Palantir Foundry »
Kshitij Kolhe
Senior Engineer at a manufacturing company
For customer support with Palantir Foundry, it is rare that I need their support for the projects I am doing, but if...
Read full review of Palantir Foundry »
ARNOLD FERNANDEZ
Developer at a consultancy
Customer support is an area they need to improve on; currently, we create tickets, and they respond within...
Read full review of Palantir Foundry »
Manilal Kasera
Senior Software Engineer at Tiger Analytics
At the time, support was not very good. I would have preferred it if they were more helpful and responsive.
Read full review of Palantir Foundry »
Michael Mahrous
Forward Deployed Engineer at Dubai Holding
I have not dealt with customer support directly; I have interacted with representatives, and they have been very...
Read full review of Palantir Foundry »
Tajinder_Singh
Senior Software Engineer at a computer software company
We used to raise issues with Palantir support, and they had their own environment where we could raise tickets and...
Read full review of Palantir Foundry »
Debiprasanna Mishra
Senior Data Engineer at BP
The customer support for Palantir Foundry was good, but it can be improved.
Read full review of Palantir Foundry »
Sarwar Mastan
Module Lead at a tech vendor
Customer support is nice. I would rate customer support an eight, maybe.
Read full review of Palantir Foundry »
SubhanReza
Staff/Assistant at a tech vendor
In my organization, we have a monthly call with Palantir support where we can sometimes find solutions from them. For...
Read full review of Palantir Foundry »
Boominathan S
Senior Consultant at Capgemini
I have communicated with the technical support of Palantir Foundry since my company directly connects with Palantir...
Read full review of Palantir Foundry »
Sai Arun Bandhakavi
Associate Vice President at a insurance company
I am not sure in general about the technical support, but at least for our company, it is very fluid. Whenever...
Read full review of Palantir Foundry »
Marco Cheung
Certified developer on Palantir Foundry at a comms service provider
The technical support team at Palantir Foundry is very responsive and knowledgeable. They are the brightest in the...
Read full review of Palantir Foundry »
SRINIVAS RATHOD
Architect at L&T Technology Services
I haven't had the opportunity to discuss with Palantir Foundry technical support, but we were able to manage on our...
Read full review of Palantir Foundry »
Anonymous User
Software Development Manager at a healthcare company
Customer support from Palantir Foundry is also good; we collaborated well with their team.
Read full review of Palantir Foundry »
Anonymous User
Data Scientist at a financial services firm
Technical support is good and response time is 30 hours on average. Available knowledge-based articles are not very...
Read full review of Palantir Foundry »
Tahir Tahirov
Data Analyst at BP Exploration Caspian Sea Ltd
I communicate with the technical support of Palantir Foundry less frequently these days. My last interaction occurred...
Read full review of Palantir Foundry »
Kruthik Paduru
Data Pipelines Engineer at a comms service provider
The customer support is great.
Read full review of Palantir Foundry »
Shubham_Kumar
Data engineer at Capgemini
I used to interact with the AIP chatbot, which helps us navigate certain documentation or any minimal use cases if I...
Read full review of Palantir Foundry »
Shikha Bansal
Senior Manager at freelancer
The technical support is very good and they respond quickly.
Read full review of Palantir Foundry »
Anonymous User
forward deployed AI engineer at a tech vendor
Customer support should definitely be a concern, especially for the dev tier account I have been using, while for a...
Read full review of Palantir Foundry »
Anonymous User
Product Manager
The customer support for Palantir Foundry is good.
Read full review of Palantir Foundry »
Wallace Hugh
Manager at a tech services company
We haven't had to contact their technical support because we have an onsite team.
Read full review of Palantir Gotham »
Fred_Lee
Enterprise Architect at a mining and metals company
Palantir Foundry's customer service is excellent. I would rate it ten out of ten. They are knowledgeable, and their...
Read full review of Palantir Foundry »
Sai Arun Bandhakavi
Associate Vice President at a insurance company
The community is minimal so even if you're looking to solve something that's relatively basic, you have to get in...
Read full review of Palantir Foundry »
Mark Wozny
Manager, Data Governance at a healthcare company
We had account reps from Palantir, and they were our interface to tech support. They were pretty responsive. The tech...
Read full review of Palantir Foundry »
Tegshbayar Ganbat
Palantir Data Engineer at a tech vendor
Customer support is good, and we interact frequently with the support team. I would rate customer support an eight....
Read full review of Palantir Foundry »
Anonymous User
Software Engineer III at a retailer
Customer support for Palantir Foundry is good. I am not certain if that service comes as part of being a Palantir...
Read full review of Palantir Foundry »

Review 1 of 30

Abduh Rumfot
It Security Consultant at juke
The support team is very communicative and provides fairly good support.
Read full review of Kemp LoadMaster »
Mohamed Rafiq
Manager at DEWA
Technical support has been very good. They are helpful and responsive, and we are happy with the level of support.
Read full review of WhatsUp Gold »
Rahul Soman
IT Infrastructure Specialist at Dynatrade LLC
The support for this solution is good. I would rate it a four out of five.
Read full review of WhatsUp Gold »
IshtiaqKhalil
Information Security Engineer at BOK
Based on our experience, our interactions with customer service and support have been minimal, which we consider a...
Read full review of Kemp LoadMaster »
Janelle Willis
Sr. Software Configuration Administrator at a tech services company
I have never contacted technical support.
Read full review of Progress MOVEit »
Olayinka Adetijanwa
Solution Architect at ReDoy Corporation
I rate customer service and support a ten out of ten.
Read full review of Kemp LoadMaster »
AndreasKuhn
System Specialist at a tech vendor
The technical support team is good. I rate them nine out of ten.
Read full review of Kemp LoadMaster »
Mahmoud Abd El-Rasol
Network Manager at a financial services firm
I have contacted local support here in Egypt. I had a good experience.
Read full review of WhatsUp Gold »
Anonymous User
Managing Computers & Telephone System Infrastructure at Techjet
I recently had one small glitch when syncing to an iPhone. I received support that was courteous, polite,...
Read full review of Kemp LoadMaster »
John ONeill
Principle consultant at Active Data Consulting Services Pty Ltd
Customer Service: I have used the managed MDBA service that Progress Software Professional Services offer. They are...
Read full review of Progress OpenEdge RDBMS »
Anonymous User
Information Technology Engineer at a government
Very pleased with the experience of talking to the tech support team.
Read full review of Kemp LoadMaster »
Alex Coffey
CEO | Owner at a tech services company
High. They have a very responsive support.
Read full review of Kemp LoadMaster »
Anonymous User
Pre-Sales / Technical Account Manager at a tech services company
I am really happy with the product, support-wise. We handle the first level of support for our customers. If it is an...
Read full review of WhatsUp Gold »
Anonymous User
Messaging Architect at a tech services company
Customer Service: They are are very knowledgeable and friendly. Technical Support: They are are very knowledgeable...
Read full review of Kemp LoadMaster »
Anonymous User
Head Of Technology at a tech services company
They are excellent. I would rate them a ten out of ten.
Read full review of Kemp LoadMaster »
Timothy Rogers
Engineer II at a transportation company
We have had to open a few Amazon support tickets. However, they have typically not been Chef-related, they have been...
Read full review of Chef »
Anonymous User
Senior Consultant at Base It
We are satisfied with technical support.
Read full review of Kemp LoadMaster »
Anonymous User
Product specialist Network Monitoring, Troubleshooting and Security Solutions at a construction company
We are providing first-level technical support as a reseller. For the second-level or third-level support, we get...
Read full review of Flowmon »
Fernando Zart
Owner at Optiwan
The technical support is really good and I've only needed to use the product manual a couple of times. It was...
Read full review of Kemp LoadMaster »
JimRyan
IT Manager at SWITCHCRAFT INC
Support has been easy to deal with. I have only needed to contact them a few times during the initial setup. Once...
Read full review of Kemp LoadMaster »
Anonymous User
Network Administrator 2 at PUBLIC SCHOOL AND EDUCATION EMPLOYEE RET
Anytime we have issues they are quick to respond and we are giving a tech that knows the answer. We are not handed...
Read full review of Kemp LoadMaster »
Anonymous User
Systems Administrator II at Lincoln Land Community College
Kemp tech support has been absolutely fantastic. We have had one hardware issue, which over a span of eight years...
Read full review of Kemp LoadMaster »
Anonymous User
Senior Consultant at a tech services company
Technical support is good. So far every case is handled properly.
Read full review of Kemp LoadMaster »
Anonymous User
Network and System Administrator at Kliniken Maria Hilf GmbH
We had contact with customer service/technical support for the license renewal and i can say the contact was very...
Read full review of Kemp LoadMaster »
Anonymous User
Presale Network Security at a consumer goods company
Our local support team provides excellent service. We first check with our local support team for any issues before...
Read full review of WhatsUp Gold »
Anonymous User
VP/CTO at STARNET SOLUTIONS, INC
We made one phone call and the problem was resolved, immediately. We had a resolution in 12 minutes! My understanding...
Read full review of Kemp LoadMaster »
Anonymous User
IT Manager at a construction company
My interactions have gone fine with support in the few times that I've needed to work with them. I've heard some...
Read full review of Progress ShareFile »
Yevhen Ikonnykov
Senior Software Engineer at a aerospace/defense firm
We have a paid version of this solution but have never contacted technical support. We haven't needed to.
Read full review of WhatsUp Gold »
Anonymous User
Systems Engineer at Rochester Regional Health
Technical support is always great for me. They respond quickly when a case is opened online and I have always had a...
Read full review of Kemp LoadMaster »
Anonymous User
Network Engineer at a government
We don't have any issues that needed technical support.
Read full review of WhatsUp Gold »

Review 1 of 30

Technical Support

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