Compare Oracle vs Rapid7

Oracle

Based on 3335 reviews.

Rapid7

Based on 181 reviews.

Overview

The Oracle Corporation is an American global computer technology corporation, headquartered in Redwood City, California, United States. The company primarily specializes in developing and marketing computer hardware systems and enterprise software products particularly its own brands of database management systems. In 2011 Oracle was the second-largest software maker by revenue, after Microsoft. The company also develops and builds tools for database development and systems of middle-tier software, enterprise resource planning software, customer relationship management software and supply chain management software.

Information Not Available

Sample Customers

Oracle Enterprise Manager Cloud Control

Grupo Aeromexico SAB de CV, Grupo Arcor, Australian Finance Group Ltd., Cerner Corp., Bimbo S.A. de C.V., Kovaion Consulting India Pvt. Ltd., Shelf Drilling Ltd., Sascar, Banca Transilvania, UL

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Rapid7 InsightCloudSec

Fannie Mae, 3M, PizzaHut, Spotify, Autodesk, Discovery

Popular Solutions

Oracle Database

26 reviews

Oracle OBIEE

10 reviews

Oracle E-Business Suite

20 reviews

Rapid7 InsightVM

14 reviews

Rapid7 InsightIDR

10 reviews

Rapid7 Metasploit

10 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Government

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Madhan Krishnamoorthy
Senior Functional Consultant at a tech vendor
We used Oracle Eloqua for all marketing automation tasks such as campaign creation, optimization, programs, CDOs,...
Read full review of Oracle Eloqua »
Hosney Osman
Senior Operation Engineer at Vodafone
I am using Oracle Database Backup Service with RMAN, daily backups, incremental backups, and full database backups....
Read full review of Oracle Database Backup Service »
Hafiz Mannan
Head of Data Services – Services Partner at 3 As Technologies
I use the Oracle Data Integrator (ODI) for the ETL, for the ELT functions, and the integration activities to gather...
Read full review of Oracle Data Integrator (ODI) »
Prabir Kumar Kundu
SR AVP–Presales Cloud & Platform Management Services at Path Infotech ltd

Read full review of MySQL »
MahaboobPasha
Solutions Architect at Western Digital
I use Oracle Integration Cloud to connect all our ERPs and other systems.
Read full review of Oracle Fusion Service »

Review 1 of 5

Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at J's communication
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

Muhammad-Saad
Data Engineer at Systems Limited
The Oracle customer support response is slow, which needs improvement. They receive an eight out of ten for customer...
Read full review of Oracle E-Business Suite »
Hitesh Kunchakuri
Associate Consultant at University of California at Davis
I rate the technical support an eight to nine out of ten.
Read full review of Oracle Fusion Service »
Robin Saikat Chatterjee
Head of Oracle Cloud Infrastructure Solutioning Technology and Architeture at Tata Consultancy Services
Oracle's Technical support is knowledgeable and able to help with issues. We faced some challenging problems when...
Read full review of Oracle OBIEE »
Nitin_Jain
Principle Consultant at NRI
Technical support for PeopleSoft has been somewhat affected by Oracle's focus on promoting its cloud products. Oracle...
Read full review of PeopleSoft »
JohnMitchell
jmitchell@natbankmw.com at NBM
It is quite good.
Read full review of Oracle Database »
Saikat Nag
Oracle Application Database Administrator at RP Sanjiv Goenka Group
If there are any critical issues with the product, a ticket needs to be raised, and then the official Oracle team...
Read full review of Oracle WebLogic Server »
Swati-Singh
Assistant consultant at Tata Consultancy
I have not used the support for Oracle E-Business Suite.
Read full review of Oracle E-Business Suite »
Muhammad-Saad
Data Engineer at Systems Limited
Oracle's technical support team takes too long to resolve the logs and issues.
Read full review of Oracle Analytics Cloud »
Juan Anteo
Business consultant at Condor Innovation
Oracle support is pretty basic. They constantly make patches, improve software security and stability problems, and...
Read full review of Oracle E-Business Suite »
Shaamil Ashraff
Architect - Database Administration at Mitra Innovation
Oracle's technical support is very helpful, with very knowledgeable teams.
Read full review of Oracle Database Appliance »
Amimesh Anand
Senior Architect at a consultancy
The solution's technical support is good. I rate the technical support a nine out of ten.
Read full review of Oracle Identity Cloud Service »
Anonymous User
IT Head
We've never used the solution's enterprise support. We can get support from the MySQL communities, so we've never...
Read full review of Oracle MySQL Cloud Service »
Anonymous User
IT Administrator at a manufacturing company
We have support from our local vendors who send service requests directly to Oracle. Service requests directly from...
Read full review of Oracle E-Business Suite »
Anonymous User
IT Specialist at US Census Bureau
The level of technical support is good, but you can put in a TAR and sometimes it will just disappear in space. The...
Read full review of Oracle Database »
Syed Jaffar Hussain
CTO at a tech services company
There are plenty of supported notes on MOS. Also, Oracle Support is accurate.
Read full review of Oracle Zero Downtime Migration »
Anonymous User
Regional Director at a consultancy
The support from Oracle OBIEE can be painful because Oracle manages its support around the globe. There are times you...
Read full review of Oracle OBIEE »
André Ricardo Carvalho
IT Specialist at Supremo Tribunal Federal
We have been trying to upgrade our database since July of 2022. We have had to open a lot of service requests with...
Read full review of Oracle Database Appliance »
Anonymous User
Senior IT Manager at a tech company
When it comes to support from Oracle, over the last few months, I believe they have changed the worldwide support...
Read full review of Oracle Fusion Cloud ERP »
Anonymous User
Computer Engineer at Nestle
Technical support is very good. If at any time we write a ticket, we get the appropriate answer on time.
Read full review of Oracle Data Guard »
Anonymous User
Sr. Director Technical Services at a retailer
As a member of IT management with business units breathing down our neck, when there is an issue we always feel the...
Read full review of Oracle Exadata »
Aditya Devaguptapu
Senior Solution Architect at a financial services firm
Response time is a key factor for us. It's about landing on the right person at the right time to expedite a...
Read full review of Oracle Data Integrator Cloud Service »
Anonymous User
Cloud Architect, Oracle ACE, Oracle DBA at Pythian
Oracle Support is always helpful and reliable.
Read full review of Oracle Multitenant »
Anonymous User
Rådgiver at a government
I would rate technical support as the worst. We have had constant meetings with them to follow up on our tickets. If...
Read full review of Oracle Identity Governance »
Anonymous User
Regional Director at a tech services company
I would say their tech support is good. I don't have a problem there. They've been doing this a long time, so they...
Read full review of PeopleSoft »
Anonymous User
Engineer
Customer Service: There is plenty of support available on the internet. I have never really needed to use or activate...
Read full review of MySQL »
Anonymous User
Director Of Sales Marketing at a energy/utilities company
We don't really have access to technical support. Our engineers have to spend time looking for answers on Google.
Read full review of MySQL »
Anonymous User
Senior General Manager Information Systems
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of Oracle E-Business Suite »
Anonymous User
Technical Lead at a financial services firm
5/10 - Technical support needs to be improved.
Read full review of Oracle Data Integrator (ODI) »
Anonymous User
Database Analyst at a financial services firm
We get good support. Tickets are resolved quickly and we are happy with the resolution. It is perfect.
Read full review of Oracle Enterprise Manager »
Anonymous User
Software Architect at a tech consulting company
The version of the product with free licensing only offers community forum support. Because it is a very popular...
Read full review of MySQL »

Review 1 of 30

Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Shritam Bhowmick
Vulnerability Management Lead at garrett
I have a very good impression of Rapid7's technical support. They have provided excellent technical support, and they...
Read full review of Rapid7 InsightAppSec »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
Krzysztof Witko
IT Security Engineer at a financial services firm
Technical support has been very helpful and responsive. We are satisfied with their level of support.
Read full review of Rapid7 InsightAppSec »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
I rate the support from Rapid7 AppSpider an eight out of ten.
Read full review of Rapid7 AppSpider »
SamiAyyash
Threat Intelligence Engineer at a tech services company
Rapid7's customer support is awful. They didn't respond at all. Tenable's support is always available. I didn't have...
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
Anonymous User
Chief Executive Officer at a outsourcing company
I have not contacted technical support directly.
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at J's communication
Technical support is good, and I would rate it eight out of ten.
Read full review of Rapid7 AppSpider »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Zain Rehman
Manager SecOps at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Security Architect/Staff Engineer at a consultancy
You will get good support if you pay for good licensing options. It depends on the vendors.
Read full review of Rapid7 InsightAppSec »
Damir Miklavčič
Security Analyst at Zavarovalnica Triglav dd
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »
Anonymous User
0 at a tech vendor
I haven't interacted with Rapid7's technical support.It is crucial for tech support to resolve issues as quickly as...
Read full review of Rapid7 InsightVM »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
Anonymous User
Network Support Engineer at a tech services company
The technical support team is good.
Read full review of Rapid7 InsightIDR »
Anonymous User
Product Manager at a tech services company
Rapid7 MDR has excellent technical support. Each customer has a customer advisor to ensure priority handling of their...
Read full review of Rapid7 MDR »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
DineshSeyyadri
Cyber Security Architect at a healthcare company
Technical support is extremely good and we get support quite fast. Technical support is rated a ten out of ten.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Technical Support

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