Compare One Identity vs WSO2

One Identity

Based on 528 reviews.

WSO2

Based on 74 reviews.

Latest Research

Buyer's Guide

OneLogin Customer Identity by One Identity vs. WSO2 Identity Server

September 2026

WSO2 Identity Server vs. OneLogin Customer Identity by One Identity

Updated: September 2026

Buyer's Guide

OneLogin Customer Identity by One Identity vs. WSO2 Identity Server

September 2026

OneLogin Customer Identity by One Identity vs. WSO2 Identity Server

Updated: September 2026

Overview

Information Not Available

WSO2 is an open source application development software company focused on providing service-oriented architecture solutions for professional developers. Coming quickly after an investment in Collax, an open source Linux server provider, Intel Capital has invested $4 million into WSO2, a global corporation with offices located in USA, UK and Sri Lanka. WSO2 was founded by Dr. Sanjiva Weerawarana and Paul Fremantle in August, 2005.

Sample Customers

WSO2 Identity Server

Nutanix, ELM, AlmavivA, BDigital, StubHub, M-creations, MedVision360

Popular Solutions

Identity Manager by One Identity

93 reviews

OneLogin by One Identity

93 reviews

Active Roles by One Identity

73 reviews

WSO2 API Manager

3 reviews

WSO2 Enterprise Integrator

1 reviews

WSO2 Identity Server

1 reviews

Top Industries

Outsourcing Company

21%

Financial Services Firm

Computer Software Company

Comms Service Provider

Outsourcing Company

15%

Financial Services Firm

12%

Comms Service Provider

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Puru Solanki ( ITIL. CISM , CCSP )
IT Head at Citadel Global
Active Roles by One Identity is our main solution for simplifying and automating user account management in our...
Read full review of Active Roles by One Identity »
Amit Rathod
Senior Analyst - IDAM at Toll Holdings Limited
My use case for OneLogin has many uses including SSO, desktop SSO, multi-factor authentication, advanced directory...
Read full review of OneLogin by One Identity »
Neha Chhangani
Business Analyst at a startup based organization
Our main use case for One Identity Manager is centralized identity life cycle management. We use it to automate user...
Read full review of Identity Manager by One Identity »
Mahesh Malve
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
One Identity Password Manager has been used in our organization for approximately one to 1.5 years in an expertise...
Read full review of Password Manager by One Identity »
AmitRathod
Senior Analyst at Toll Holdings Limited
OneLogin Customer Identity has multiple use cases. I deployed this customer identity platform for about one and a...
Read full review of OneLogin Customer Identity by One Identity »

Review 1 of 5

Merna Muawad
Manager, Integration Technical Delivery at United Delta
My major use cases for WSO2 API Manager are mainly for system integration between multiple layers because we are...
Read full review of WSO2 API Manager »
Andrea Cuccarini
Technical director at Cremete
A typical use case for WSO2 Enterprise Integrator is when I am in an interoperability environment with healthcare...
Read full review of WSO2 Enterprise Integrator »
Anonymous User
Senior System Architect & Consultant at a tech services company

Read full review of WSO2 Carbon [EOL] »

Review 1 of 3

Customer Service

Raj Kumar.
IAM consultant at Wipro Limited
Currently, we are using the vendor's premium support due to a post-upgrade challenge. During this upgrade, our Active...
Read full review of Identity Manager by One Identity »
Sufiyan Shaikh
Senior Technical Support Executive at digital track
Customer support for One Identity Manager is generally good and responsive, especially for standard issues. The...
Read full review of Identity Manager by One Identity »
Satyam Gupta
Technical Support Executive at DigitalTrack Solutions Pvt Ltd
The customer support for One Identity Manager is excellent, with engineers being excellent in technical...
Read full review of Identity Manager by One Identity »
Naresh Sonawane
Security Operation Consultant at SecurView
I use the regular support for One Identity Safeguard. I rate support from 1 to 10 overall as 9 because compared to...
Read full review of Safeguard by One Identity »
SanjayKumar13
Cyber security lead at a tech vendor
One Identity must improve its support because they have a very limited pool of engineers, and they're often occupied.
Read full review of Identity Manager by One Identity »
Huzaifa Abbas
Information Technology Support Engineer at Motive
I did not feel the need to contact technical support. Everything was straightforward. Everything went well, and I...
Read full review of OneLogin by One Identity »
Shubham Dwivedi
Service Lead - India West Region at Digitaltrack
My experience with customer support has been positive overall. The support team is very knowledgeable and generally...
Read full review of Active Roles by One Identity »
Arkajit Das
CTO at Fraoula
Customer support is pretty good.
Read full review of OneLogin by One Identity »
Neha Chhangani
Business Analyst at a startup based organization
I had a really good experience with customer support. It can be helpful and knowledgeable, especially when working...
Read full review of Identity Manager by One Identity »
Dan Reeve
Manager, Information Technology at a hospitality company
The technical support team is responsive. They are good. I would rate the technical support and eight out of ten.
Read full review of OneLogin by One Identity »
Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
It's rate support ten out of ten.
Read full review of Active Roles by One Identity »
Dhanaji Mali
Technical Specialist at VDA Infosolutions Pvt. Ltd.
One Identity Manager customer support is excellent, as they are ready to provide support at any time. Whenever...
Read full review of Identity Manager by One Identity »
IgnacioMartinez
Director of IT at a venture capital & private equity firm
I would've given support really high marks earlier. However, it's not as good anymore. I've submitted a couple of...
Read full review of OneLogin by One Identity »
Pete Snell
IT Director at Florida State College at Jacksonivlle
I rate OneLogin's support a seven out of ten. My evaluation of OneLogin's support depends on whether we're talking...
Read full review of OneLogin by One Identity »
Joshua Bright
Identity and Security Specialist at a university
The customer support is excellent; it is the best customer service I have ever had with any product.
Read full review of Identity Manager by One Identity »
Pradeep Pola
Senior Manager at a consultancy
I would rate One Identity Manager's technical support at around 9.5 out of ten. Compared to my experiences with other...
Read full review of Identity Manager by One Identity »
MohitArora
Senior Manager at a tech services company
Customer support for OneLogin by One Identity is overall good. They are always available and respond quickly to...
Read full review of OneLogin by One Identity »
Nitin Yadav
Network & Security Engineer at Arrow PC Network Pvt.Ltd.
The customer support is really good.
Read full review of OneLogin by One Identity »
Nagendra Kushwaha
Technical Engineer at Shriram Finance Limited
My experience with the customer support team of One Identity Manager is positive.
Read full review of Identity Manager by One Identity »
Satyamkumar Prajapati
Technical Writer at Mphasis
Customer support is good.
Read full review of OneLogin by One Identity »
Anonymous User
Founder at a marketing services firm
I've contacted the technical support team for One Identity Manager multiple times. Sometimes support is excellent,...
Read full review of Identity Manager by One Identity »
Anonymous User
Devoloper at a financial services firm
Customer support for One Identity has been generally good with knowledgeable technical teams and effective support...
Read full review of Active Roles by One Identity »
Umit Yilmaz
Owner at UY IAM Consultancy
With the technical support, I create a case, then within a few hours I receive a reply. So, I'm very pleased with the...
Read full review of Identity Manager by One Identity »
Anonymous User
Co-Owner at a tech services company
The One Identity Manager support is good.
Read full review of Identity Manager by One Identity »
Stephen Fleming-Unger
Security Consultant at Controlware GmbH
The technical support is tremendous. For large projects, we have had some challenges, but we were never left alone by...
Read full review of Safeguard by One Identity »
SunilKumar12
Sr.Technical Engineer at a retailer
I have contacted One Identity Manager support. Overall, the experience has been reasonably positive. The main...
Read full review of Identity Manager by One Identity »
Anonymous User
Works at a comms service provider
Whenever we require support from One Identity, we initiate a service request, and the support team is readily...
Read full review of Identity Manager by One Identity »
Reviewer7009881
Independent Consultant
During many projects, we contacted standard support. I mean, even without the premier support contract, we simply...
Read full review of Safeguard by One Identity »
Tomas Essam
Identity and Access Management Consultant at a tech services company
Regarding One Identity Manager support, I think they need to be more accountable. When I describe a technical issue...
Read full review of Identity Manager by One Identity »
Helena Helena
Head of External Relations at Lilo.org
The excellent customer support provided during the integration made sure it did not disrupt my users, thanks to the...
Read full review of Safeguard by One Identity »

Review 1 of 30

Omar_Ismail
ECM, Archives and Digital Preservation Consultant at DataServe
The solution's customer service is good. We purchase an annual subscription for its technical support.
Read full review of WSO2 Enterprise Integrator »
Sachin Deorah
Technical Architect at BORN Group
I have contacted the product's support team, and my company gets support on time since we have enterprise-level...
Read full review of WSO2 API Manager »
Ilir Lazaj
Senior Consultant at Capgemini
Technical support is very good. We occasionally have contact with them and they always answer in a very short amount...
Read full review of WSO2 Enterprise Integrator »
Clement Hsieh
Doctoral Researcher at National Chengchi University
The on-site document is okay.
Read full review of WSO2 API Manager »
Eric-Winston
Senior Manager at Wavenet International Pvt Ltd
I haven't contacted the technical support directly. My technical team contacts them and finds them responsive. We...
Read full review of WSO2 API Manager »
Balamurali P
Solution Architect at a tech consulting company
The product’s technical support documentation could be better. Even though it has an open-source version, we have to...
Read full review of WSO2 Identity Server »
Eduardo-Perez
Public Procurement Area Consultant at Memorandum
We had support every time we needed it; we could reach support without a problem.
Read full review of WSO2 API Manager »
RomanFigurny
API Developer at a tech services company
We are quite satisfied with technical support. I would rate technical support a four out of five.
Read full review of WSO2 API Manager »
Daryl Libut
Head Of ITG Shared Applications Division at PSBank
We haven't contacted customer service. We are using the open-source version and do not have the enterprise version.
Read full review of WSO2 API Manager »
Viraj Dhanushka
Student at University of Peradeniya
I haven't contacted WSO2, but I know that they provide good support.
Read full review of WSO2 API Manager »
Ritesh_Shah
Senior Solution Architect at Hewlett Packard Enterprise
The customer support is really good. We receive good support from the OEM, and they provide effective solutions when...
Read full review of WSO2 Identity Server »
Salar Karimi
System Expert at Creentech
We are not satisfied with the customer service and support. In a few instances, their response time has been a bit slow.
Read full review of WSO2 API Manager »
Balamurali P
Solution Architect at a tech consulting company
The solution's support model is not very clear enough right now.
Read full review of WSO2 API Manager »
Modupe Aladeojebi
Chief Technology Officer at Swifta Systems and Services
I have not had to contact technical support as essentially I am technical support. So far, everything is good and I...
Read full review of WSO2 API Manager »
Balamurali P
Solution Architect at a tech consulting company
With our subscription, their technical support is really very good. There are a lot of documents available, but they...
Read full review of WSO2 Identity Server »
Xolisa_Vuza
Co-Founder and Chief Technology Officer at Asante Digital Group
The solution's technical support is fast. You need to buy a subscription to get support. There is obviously free...
Read full review of WSO2 API Manager »
Danilo Duran
Incident Manager at Iguatemi Empresa de Shopping Centers SA
I haven’t personally contacted the WSO2'scustomer service and support for the enterprise integrator. My clients...
Read full review of WSO2 Enterprise Integrator »
Anonymous User
Director at a tech services company
The customer service executives are very responsive, but then the support model and the commercials are cumbersome....
Read full review of WSO2 Enterprise Integrator »
Anonymous User
Enterprise Architect at a manufacturing company
We've found support, which we need to pay for, was generally lacking in the level of service we expected. It's a...
Read full review of WSO2 Enterprise Integrator »
Xinxiao Li
Chief Specialist at a manufacturing company
We have only contacted support two times.
Read full review of WSO2 API Manager »
Merna Muawad
Manager, Integration Technical Delivery at United Delta
I believe the technical support from WSO2 is better than other support. They are good in their support. The support...
Read full review of WSO2 API Manager »
Anonymous User
Integration Manager at a financial services firm
The support that we're getting from the company is not great.
Read full review of WSO2 API Manager »
Leonardo Ferreira
Software Architecture Leader at Edenred
We don't have a contract for dedicated support. We have to deal with internet forums, etc. Officially speaking,...
Read full review of WSO2 API Manager »
Anonymous User
Business&Integration Arch Manager at a tech services company
We don't have access to technical support as we are using the open-source version. We need to rely on documentation...
Read full review of WSO2 API Manager »
Anonymous User
Integration Architect at a tech consulting company
WSO2's technical support is good.
Read full review of WSO2 API Manager »
Anonymous User
Solution Architect at a tech vendor
Customer support could be improved.
Read full review of WSO2 API Manager »
Chea Vannith
Software Engineer at eCam Solution Co., Ltd
The technical support from the WSO2 API Manager is very good. When there is an issue they fix the ticket very quickly.
Read full review of WSO2 API Manager »
Anonymous User
Lead Business Analyst at a tech services company
I am satisfied with technical support.
Read full review of WSO2 API Manager »
Andrés Pastorini
IT Solutions Architect at Agesic
In terms of the technical support, we don't use it. But I would evaluate documentation manuals as very good.
Read full review of WSO2 API Manager »
Anonymous User
Director of Software Development at a tech vendor
You need to understand the nuances of the support calls.
Read full review of WSO2 API Manager »

Review 1 of 30

Technical Support

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