Compare MSP360 vs SolarWinds

MSP360

Based on 15 reviews.

SolarWinds

Based on 397 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Dameware Remote Support

Illinois School District

SolarWinds Dameware Remove Everywhere

Accenture, Emerson, Lockheed Martin, Nielsen, NTT

Popular Solutions

MSP360 Backup

2 reviews

SolarWinds NPM

16 reviews

SolarWinds Server and Application Monitor

11 reviews

SolarWinds NetFlow Traffic Analyzer

10 reviews

Top Industries

Computer Software Company

15%

Insurance Company

13%

Financial Services Firm

Construction Company

Educational Organization

42%

Computer Software Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

CONRAD FORREST
President at MTS Consulting Group, Inc.
We are a managed service provider that's migrating more into cybersecurity, and I knew I needed a backup solution. I...
Read full review of MSP360 Backup »

Review 1 of 1

Vijay Samant
Assistant Manager at a computer software company
I use SolarWinds Network Device Monitor for monitoring network utilization, bandwidth utilization, uptime, and...
Read full review of SolarWinds Network Device Monitor »
DeepakVyas
Global-Manager Network & communications at Secure Meters Limited
We are using SolarWinds and have all the modules with us, including NetFlow and NPM. It is primarily used for...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Architect at a logistics company
We have a client who is a global logistics company, and we use NPM to manage their devices globally. These devices...
Read full review of SolarWinds NPM »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »

Review 1 of 5

Customer Service

Amit Suthar
Team Lead at Dev Information Tech Pvt Ltd
The technical support services are good.
Read full review of MSP360 Backup »
CONRAD FORREST
President at MTS Consulting Group, Inc.
The technical support is decent, but I don't want to know the details of the backup and we almost have to pay...
Read full review of MSP360 Backup »
DavidWork
Owner at Earthclick.net
I rate the support from MSP360 Backup an eight out of ten.
Read full review of MSP360 Backup »
Magdalena Stanek
Owner at DataCorp Magdalena Stanek
We haven't had to contact technical support yet. We find the solution very easy to use, so we haven't required any...
Read full review of MSP360 Backup »
Fabio De Souza
TS Engineer at a computer software company
I've used technical support in the past and I've found them to be very good. They are quite fast and very helpful. My...
Read full review of MSP360 Backup »
Anonymous User
IT Manager at a transportation company
Their support is good.
Read full review of MSP360 Backup »
Anonymous User
Owner
I have only had one question that I emailed support. My question was addressed in less than 24 hours, even going back...
Read full review of MSP360 Backup »
Anonymous User
President and Chief Technology Officer at a tech services company
We've dealt with technical support in the past and they have been very good so far. They are helpful and responsive....
Read full review of MSP360 Backup »
Anonymous User
Owner at a tech services company
Their support is very good. I am happy with the support.
Read full review of MSP360 Backup »
Anonymous User
Director at CyberSec Europe
Not applicable.
Read full review of MSP360 Backup »
Anonymous User
System Admin at a financial services firm
Technical support is good and it is easy to get solutions.
Read full review of MSP360 Backup »

Review 1 of 11

Angela Bustamante
Monitoring and Process Analyst at Seguros SURA
The technical support for SolarWinds NPM is very good. I'm rating their support five out of five.
Read full review of SolarWinds NPM »
Vijay Samant
Assistant Manager at a computer software company
I rate the technical support from SolarWinds as ten out of ten.
Read full review of SolarWinds Network Device Monitor »
Masud Alam
Manager at Optimum Origens Inc.
They have no local representative; we rely on the customer portal, which is not proactive and takes time.
Read full review of SolarWinds ipMonitor »
Masud Alam
Manager at Optimum Origens Inc.
On behalf of our organization, we have contacted the support team a few times, and they have been helpful enough. I...
Read full review of SolarWinds Network Configuration Manager »
Tochukwu Uzomba
Solutions Architect at Boch Systems Company Limited
They have good technical support. I have not requested support myself because SolarWinds handles direct deployments.
Read full review of SolarWinds NPM »
Hisham Sahid
Network IT Team Leader at a manufacturing company
I have experience with the solution's technical support. Based on my team's interactions with the technical support...
Read full review of SolarWinds IPAM »
Yoshiro Travezano
IM Infrastructure Specialist at Anglo American
Their support is good.
Read full review of SolarWinds NPM »
Marcos Benini
Director of Operations at 802BR
The support is very good for SolarWinds NPM.
Read full review of SolarWinds NPM »
Anonymous User
Optical Network Engineer at a comms service provider
I have utilized SolarWinds technical support to help with issues, the experience is adequate for the the level of...
Read full review of SolarWinds NPM »
Anonymous User
IT Expert & Data Center Manager at a financial services firm
We haven't called the technical support team. There wasn't enough SolarWind's documentation to fine tune the system.
Read full review of SolarWinds NPM »
A.J. DiLorenzo
Senior Systems Administrator at Privia Health
Customer Service: SolarWinds customer service has always been excellent and extremely helpful. One of the better...
Read full review of SolarWinds Virtualization Manager »
Anonymous User
Solutions Consultant at a computer software company
I rate SolarWinds support seven out of 10. The quality varies depending on who picks up the phone.
Read full review of SolarWinds NPM »
Anonymous User
Program Manager at a computer software company
We're not happy with SolarWinds' support.
Read full review of SolarWinds Security Event Manager »
Anonymous User
ENTERPRISE NETWORK : Team Leader: ICT Events Monitoring at a university
100%. It shows all incidents.
Read full review of SolarWinds NPM »
Olufemi Adalemo
Chief Technology Officer at Leystel Nigeria Limited
Technical support is good. I have no complaints.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Managing Director at a consultancy
There are issues with newer features so it can take a long time to adjust. The solution is in bad shape because of...
Read full review of SolarWinds NPM »
Anonymous User
Senior Technical Engineer at a tech vendor
I have contacted SolarWinds technical support six or seven times and I think that the support is very good. The only...
Read full review of SolarWinds Security Event Manager »
Anonymous User
System Analyst
Customer Service: It’s fantastic. They will give 24/7 service. Technical Support: It’s fantastic again. They are very...
Read full review of SolarWinds NPM »
Akhil Reddy
Software Developer at Noesis IT Consulting Services
The technical support services are good. However, they could respond faster.
Read full review of SolarWinds Server Configuration Monitor »
Anonymous User
Network Engineer at a comms service provider
Customer Service: I haven’t worked with their customer service probably since the beginning, any problems with the...
Read full review of SolarWinds NPM »
Anonymous User
Service Delivery Manager at a wholesaler/distributor
The support we have received from SolarWinds NPM has been very good. Initially, there were some issues with the...
Read full review of SolarWinds NPM »
Anonymous User
Systems Administrator at a tech services company
SolarWinds has a community called Thwack. That is where I get most of my help. I would give it the highest rating.
Read full review of SolarWinds NPM »
IanReilly
Manager at QMUL
In terms of technical support, I've noticed a decline in recent years. They have expanded their support teams...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Technical Engineer at a tech vendor
For L2 or L1 problems, we are giving the support. For the L3 level, if the issue is beyond our reach, then we contact...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer
Customer Service: Very good. Technical Support: Very good.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Business Consultant. at a tech services company
Technical support is okay. We've contacted them many times and they've been fine.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Network Engineer at a comms service provider
Customer Service: 9 out of 10 Technical Support: 10 out of 10
Read full review of SolarWinds NPM »
Hariharan-Mahadevan
Program Director at Tata Consultancy Services
We've never been in touch with technical support.
Read full review of SolarWinds AppOptics »
Daniel Shine
Systems and Data Warehouse Supervisor at MMSD
We have very few issues that require technical support, we only contact them a few times a year. They generally...
Read full review of SolarWinds NPM »
Anonymous User
Senior System Engineer at a tech company
The technical support is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »

Review 1 of 30

Technical Support

No Data Available

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