Compare McAfee vs SonicWall

McAfee

Based on 228 reviews.

SonicWall

Based on 173 reviews.

Sample Customers

McAfee Web Protection

Sicredi

McAfee Advanced Threat Defense

The Radicati Group, Florida International University, MGM Resorts International, County Durham andDarlington NHS Foundation Trust

SonicWall Email Security

Star Kay White, Locala Community Partnerships

SonicWall TZ

AeroM_xico Delta TechOps, Unimat

SonicWall NSa

Orange County Rescue Mission, First Source, Michaels & Taylor, Green Clinic Health System, Aspire Chiltern Skills and Enterprise Centre, UnitedStack, Faith Lutheran College Redlands, Celtic Manor Resort, Star Kay White, Air Works, Unimat Life, NHS Yorkshire and Humber Commissioning Support (YHCS), Hutt City Council, Mato Grosso do Sul, Nspyre

SonicWall NSSP

Comlogic, Depaul, Hutt City Council

SonicWall NSV

Comlogic, Depaul, Hutt City Council

SonicWall Capture Advanced Threat Protection

Wonder Cement, Foster Clark Products

SonicWall Capture Client

Luton College

Popular Solutions

McAfee MOVE AntiVirus

51 reviews

McAfee Total Protection for Data Loss Prevention

12 reviews

McAfee Complete Data Protection

11 reviews

SonicWall NSa

36 reviews

SonicWall TZ

36 reviews

SonicWall Netextender

7 reviews

Top Industries

Comms Service Provider

22%

Computer Software Company

22%

Government

Financial Services Firm

Comms Service Provider

29%

Computer Software Company

17%

Government

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Tech Lead at a tech services company
We use McAfee ESM for log storage and audit purposes. Security is the base reason, and we do build content for them.
Read full review of McAfee ESM »
Marlon Advento
Technical Consultant at Westcon-Comstor
The solution is used mostly for perimeter protection. It's to protect the client and server site. It offers basic but...
Read full review of McAfee Network Security Platform »
Ermal Galo
Information Security Officer at a financial services firm
We primarily use the solution as an antivirus, a client antivirus. We have a license for device control from where we...
Read full review of McAfee MVISION ePO »
Anonymous User
cybersecurity specialist at a mining and metals company

Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Management Executive at a security firm
We are a consulting house for various clients. We provide consultancy to our clients in terms of which product they...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

John Holbel
President at CMIT Solutions
Our clients mainly use it for their firewall protection.
Read full review of SonicWall NSSP »
Darshil Sanghvi
Consultant at a tech services company
We are using the solution as an antivirus that is an endpoint protection system.
Read full review of SonicWall Capture Client »
Jay Barwick
Vice President of Operations at River Mill Data Management, LLC
We used the product as a VPN for remote users. We are a small office with a single server (HP Proliant 360p)...
Read full review of SonicWall Netextender »
Niranjan Prajapati
Network & System Support Engineer at ITCG Solutions Pvt Ltd
We are distributors of SonicWall. We install and implement solutions on our customers' sites. SonicWall NSV at the...
Read full review of SonicWall NSV »
Anonymous User
President at a computer software company
We have a few clients that use it. Most clients will use the NetExtender more, however, other than that, they do use...
Read full review of SonicWall Mobile Connect »

Review 1 of 5

Customer Service

Suresh Pathipatti
Senior Information Technology Administrator at Aighospital
Technical support has been fine. We haven't really had any big problems to deal with.
Read full review of McAfee MVISION Endpoint »
Manoj Nair
Tech consultant at select softwares
Top notch . Im in Inda and we have the tech support centre running out of Bangalore
Read full review of McAfee Advanced Threat Defense »
AwaisAbbasi
Operations Manager at a aerospace/defense firm
We've had some issues in the past and have had their Pakistani representative here. We've also communicated with...
Read full review of McAfee ESM »
AHmadMhedat
Senior Network Security Engineer
If we would rate technical support from one to ten, they would be an eight.
Read full review of McAfee Network Security Platform »
Lokesh Puthalapattu
Senior Marketing Specialist II at Harman International
When we raise a ticket with the support they respond based on the severity of the matter. I rate the support from...
Read full review of McAfee ePolicy Orchestrator »
Saqer Aqra
Senior Cyber Security Consultant at Ingram Micro Inc.
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
Victor Alexandrescu
IT Consultant and Project Manager at a government
We have had issues where we had to contact technical support. While they answered ok, the timing may have been a...
Read full review of McAfee ESM »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection »
Shreyansh Sharma
Instrument and Control Engineer at a energy/utilities company
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of McAfee ePolicy Orchestrator »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee MVISION ePO »
Anonymous User
Senior Manager Information Technology at a pharma/biotech company
We are working with McAfee on support issues that we have encountered.
Read full review of McAfee Active Response »
Anonymous User
Security Product Manager at a financial services firm
For technical support, we work in two ways. We have a partner that is looking after the platform, and we have the...
Read full review of McAfee ESM »
Anonymous User
Senior Manager of System Security
Customer Service: 8 out of 10Technical Support: 8 out of 10
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
CIO & Information manager at a leisure / travel company
Technical support is good.
Read full review of McAfee MVISION Endpoint »
Anonymous User
Sr. Sales Engineer at a tech services company
They had pretty good tech support. I think a lot of what happened to McAfee, from my perspective, was everything went...
Read full review of McAfee MVISION Endpoint Detection and Response »
Anonymous User
Senior Security Specialist at a manufacturing company
Sometimes, they have been helpful, and sometimes, they drag their feet, and it takes days to fix an issue.
Read full review of McAfee ESM »
Anonymous User
Information Security Analyst at a tech services company
I would give technical support a rating of 8/10.
Read full review of McAfee ESM »
Pankaj Nagpal
Chief Information Security Officer at Romsons
This is the worst technical support. Without OEM support, you can't handle this product. OEM support is mandatory,...
Read full review of McAfee MVISION Endpoint Detection and Response »
Anonymous User
Threat Intelligence Engineer (Security Engineering Team) at a government
Mcafee's SIEM support team is very good.
Read full review of McAfee ESM »
Anonymous User
Security Analyst at IT Convergence
The technical support is pretty good for the most part. It is sort of hit or miss. When you call in, they usually are...
Read full review of McAfee Network Security Platform »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
McAfee technical support is ok, but we do not contact them very often. Every year, they impose certifications on us,...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Lead IT Specialist at a tech services company
When you first contact technical support, they simply show you articles. It is only after it is escalated that a...
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Project Manager at a tech services company
We have not contacted technical support because we are not using this solution. Our customers contact them for support.
Read full review of McAfee MOVE AntiVirus »
Roi Nahari
CTO- Consulting Services at 2bsecure
The support needs some improvement. It needs to be more professional.
Read full review of Sentrigo Hedgehog [EOL] »
Anonymous User
Vice President - Risk Management, Chief Information Security Officer at a computer software company
McAfee's technical support is fairly good.
Read full review of McAfee Web Gateway »
Anonymous User
President - Systems Engineer at a manufacturing company
Customer Service: In my experience, the level of customer service is very good. Technical Support: Technical service...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection »
Marlon Advento
Technical Consultant at Westcon-Comstor
We've reached out to technical support in the past. You can email them and make a ticket or you can call them by...
Read full review of McAfee Network Security Platform »
Anonymous User
Vice President Of Technology at a computer software company
I don't have any issues.
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 30

Balaraju K
Technical Lead at 64network security pvt ltd
SonicWall support is good. I rate it 10 out of 10.
Read full review of SonicWall NSa »
Rias Majeed
Information Security Manager at Exceed NetSec LLC
I would rate technical support a seven out of ten.
Read full review of SonicWall TZ »
Muhammed Yasir
Director Information Systems at a transportation company
Good.
Read full review of SonicWall NSa »
Jeremi Albrizio
Information Security Manager at a manufacturing company
I've never used SonicWall tech support.
Read full review of SonicWall NSa »
Balaraju K
Technical Lead at 64network security pvt ltd
Technical support is excellent.
Read full review of SonicWall NSa »
Darshil Sanghvi
Consultant at a tech services company
The technical support was responsive.
Read full review of SonicWall SMA »
JeffGrant
Vice President at a tech services company
While technical support is good, SonicWall had a recent layoff. This is a concern for us, because now we are missing...
Read full review of SonicWall Capture Advanced Threat Protection »
Darshil Sanghvi
Consultant at a tech services company
We've dealt with technical support in the past. They are okay. However, it does seem to take quite a while to resolve...
Read full review of SonicWall Capture Client »
Luke Wainwright
Cybersecurity Engineer at Networks Unlimited Africa
I had experience with support in the past and I found them to be helpful and responsive. I was very pleased with...
Read full review of SonicWall NSa »
Katlego Phogole
Business Solutions Consultant at Call IT Services
Technical support has been good. SonicWall is very responsive when you input any issues.
Read full review of SonicWall Capture Advanced Threat Protection »
Pawel Najsarek
Technical Support Engineer at Ingram Micro Sp. z o.o.
Technical support is very good. We are quite satisfied with the solution's support overall.
Read full review of SonicWall SMA »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The technical support is great. I've never had an issue where I've needed to wait more than a few minutes for them to...
Read full review of SonicWall NSa »
SrEngineer672
Consultant at a tech services company
Customer Service: I haven't dealt with customer support. Technical Support: Pretty good, they are more than happy to...
Read full review of SonicWall TZ »
Antonio Galvao
CIO at ENGEREDE SOLUÇÕES EM TI
They have a good technical support. I have no problem with them.
Read full review of SonicWall TZ »
Darshil Sanghvi
Consultant at a tech services company
I have not contacted technical support.
Read full review of SonicWall CFS »
NirmalUnagar
Security Analyst at CyberTalos
I have contacted the technical support from SonicWall TZ and their support is good.
Read full review of SonicWall TZ »
Anonymous User
IT Manager
I would give technical support and rating of 8/10. Most of the time support is with foreign staff and can be hard to...
Read full review of SonicWall TZ »
Anonymous User
IT Infra Head at a consumer goods company
Technical support is good. There is no need for improvement.
Read full review of SonicWall TZ »
Anonymous User
Creative Head/Director at a marketing services firm
Tech support is knowledgeable when it comes to clarifying a technical issue.
Read full review of SonicWall TZ »
Harvey Halasan
IT Staff at Holy Name University
The support is mostly online that we have received from SonicWall NSa. I rate the support from SonicWall NSa a four...
Read full review of SonicWall NSa »
Denise Erickson
Exec Admin/IT/Accounting at JJW Construction.com
I don't deal directly with their technical support.
Read full review of SonicWall Netextender »
Juan Larragueta
General Manager at Antea Consulting
For the SMV market, it's very nice support. We have no complaints. We're happy with the service they provide,...
Read full review of SonicWall TZ »
Anonymous User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: I have not worked with their customer service. Technical Support: Excellent customer service. Very...
Read full review of SonicWall TZ »
SSL
Senior IT Consultant at a tech consulting company
During the Dell years, support was terrible. It has since improved.
Read full review of SonicWall NSa »
Anonymous User
Product Manager at a tech services company
They are good enough.
Read full review of SonicWall TZ »
Najeeb Haneefa
IT Manager at a insurance company
The support of the solution has been good. We normally go through our partner support but if anything is outside the...
Read full review of SonicWall NSa »
Anonymous User
IT Security Analyst at a outsourcing company
The support that I get from SonicWall is good. They have supported us for more than ten years and we haven't faced...
Read full review of SonicWall NSa »
Anonymous User
NOC Manager at a tech services company
We have regular contact with technical support. When we send a support ticket, they respond to us within the day and...
Read full review of SonicWall NSa »
Anonymous User
Manager at a manufacturing company
Tech support is okay, but the product needs much improvement.
Read full review of SonicWall NSa »
Anonymous User
Network Administrator at a healthcare company
I've never opened up a technical support case with the product. It's worked quite well, and we haven't run into...
Read full review of SonicWall NSa »

Review 1 of 30

Technical Support

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