Compare McAfee vs SonicWall

Orange County Rescue Mission, First Source, Michaels & Taylor, Green Clinic Health System, Aspire Chiltern Skills and Enterprise Centre, UnitedStack, Faith Lutheran College Redlands, Celtic Manor Resort, Star Kay White, Air Works, Unimat Life, NHS Yorkshire and Humber Commissioning Support (YHCS), Hutt City Council, Mato Grosso do Sul, Nspyre

SonicWall NSSP

Comlogic, Depaul, Hutt City Council

SonicWall NSv

Comlogic, Depaul, Hutt City Council

Popular Solutions

McAfee ePolicy Orchestrator

7 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

SonicWall NSa

14 reviews

SonicWall TZ

11 reviews

SonicWall NSv

20 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Binu Haneef
System Administrator at a media company
We are using many components such as Drive Encryption, DLP, Threat Prevention, Advanced Threat Prevention, and Web...
Read full review of McAfee ePolicy Orchestrator »
Wahidur Rahman
Senior Executive Officer at a financial services firm
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at a tech vendor
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Kallamuddin Ansari
Cyber Security Consultant at a security firm
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at a construction company
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Mahendra Basera
Manager IT Infra at a financial services firm
We have SonicWall NSa models including NSA 2600, NSA 3600, and 6600 firewalls in our environment.We have used the...
Read full review of SonicWall NSa »
Hesdi Triantono
Product Manager at a tech services company
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Customer Service

Meleria Mangaring
Solutions Engineer at a wholesaler/distributor
McAfee offers very good technical support and we have been very happy with its capabilities. We find support to be...
Read full review of McAfee Total Protection for Data Loss Prevention »
BernardLugalia
Cyber Security Engineer at a tech services company
The tool itself is great, but the technical support is not always perfect. There have been some support issues. When...
Read full review of McAfee ePolicy Orchestrator »
AdnanButt
Service Security Specialist
Technical support is good. We've been largely satisfied with them so far.
Read full review of McAfee Complete Data Protection »
Shreyansh Sharma
Instrument and Control Engineer at a energy/utilities company
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of McAfee ePolicy Orchestrator »
Irshad Kazi
Lead Technical Consultant at a computer software company
I would rate tech support a five out of ten. When our company is in the process of resolving patching issues, and on...
Read full review of McAfee Complete Data Protection »
VivekGupta7
DGM at a financial services firm
Inspira provides both technical support and maintenance. They have a specialist, a special engineer, who handles it...
Read full review of McAfee Web Protection [EOL] »
Vincent Watti
Owner at a manufacturing company
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee ePolicy Orchestrator »
Kamal Abdelrahman
Country Manager at a tech services company
I would rate McAfee technical support as a seven. Improvements could be made in response time or quality as all of...
Read full review of McAfee Total Protection for Data Loss Prevention »
Muco Aga
Cloud Security Solutions Consultant at a tech consulting company
We did not directly reach out to McAfee, the corporation, in terms of support. We can get help from their partners....
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
IT Security Specialist at a tech services company
Technical support is not too bad. They are quite mature and have experience with the product. We have not experienced...
Read full review of McAfee Application Control »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Anonymous User
Senior Cyber Security Consultant at a tech services company
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
Mohd Fadhil
Security Engineer at a tech services company
The technical support is good.
Read full review of McAfee Web Gateway Cloud Service »
Mohd Fadhil
Security Engineer at a tech services company
McAfee Total Protection for Data Loss Prevention's technical support is helpful.
Read full review of McAfee Total Protection for Data Loss Prevention »
Ermal Galo
Information Security Officer at a financial services firm
We haven't required technical support in the last few years. Everything that has to be done, we have done it by...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Technical Engineer at a tech services company
Technical products are bound to get stuck due to the technical processes involved. Sometimes, certain new issues crop...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Analyst at a financial services firm
Customer Service: Customer service is good. You will generally have access to a team of account managers, should...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
President - Systems Engineer at a manufacturing company
Customer Service: In my experience, the level of customer service is very good. Technical Support: Technical service...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: The McAfee customer service is great. As mentioned in my earlier review, this is a top 10 customer...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Presales System Engineer
Customer Service: 8/10 when they needed to help us. Technical Support: 7/10.
Read full review of McAfee StoneGate [EOL] »
Anonymous User
Computer Technician at a leisure / travel company
We do not call McAfee directly because they couldn't provide us with the help we needed onsite because we needed...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Abel Abenemi
IT Lead\Network Security Analyst at a energy/utilities company
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
Anonymous User
Service Management Consultant at a tech vendor
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Oliver Rodrigues
Senior Network Security Planning at a comms service provider
I would rate technical support an eight out of ten. They do help to resolve issues quickly, but sometimes the...
Read full review of McAfee ePolicy Orchestrator »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »
DucDoan
Security Manager at a tech services company
For the most part, technical support has been great. When we've had technical problems, they've helped us. I've found...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
System Engineer at a tech services company
Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Senior Consultant at a financial services firm
We had a local technical support company and did not deal with McAfee at the regional level. I can say that our local...
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Adelor Junior
Sales Director at a computer software company
The technical support team is reliable and addresses issues effectively.
Read full review of SonicWall NSSP »
Jasmit Singh Juneja
CEO & Technology Specialist at a tech services company
The technical support could be better. There could be more connectivity with customers. Additionally, it needs a more...
Read full review of SonicWall SMA »
MohammedMateen
Network Administrator at a construction company
The technical support team for this solution is very knowledgeable. They are able to fix issues. They understand what...
Read full review of SonicWall NSa »
Bart Flores Jr
System Specialist at a tech consulting company
I provide support for the SonicWave Access Points.
Read full review of SonicWall SonicWave Access Points »
Amarendra Samal
Product Manager at a tech services company
Technical support is excellent with no complaints. I rate support a ten out of ten.
Read full review of SonicWall Web Application Firewall [EOL] »
Raghuram K M
Chief Technology Officer at a healthcare company
My company has not used much of the technical support since we haven't had any problems with the product. When my...
Read full review of SonicWall Connect Tunnel »
Bruce Bower
President at a tech services company
Technical support is very good. Sometimes it takes a little bit of time to get to them, but once you get to them...
Read full review of SonicWall TZ »
Subhadip Pakrashi
CEO at a tech services company
For technical support, I would rate it a five out of ten.
Read full review of SonicWall NSa »
PhosikaSithisane
Power System Engineer at a retailer
It is difficult to contact SonicWall Email Security’s technical support team.
Read full review of SonicWall Email Security »
AshishSingh12
Presales Consultant Cybersecurity at a tech services company
The solution's technical support team is helpful.
Read full review of SonicWall Email Security »
Mohamed Fouad
Cybersecurity Team Leader at a tech services company
I have never reached out to support because of product stability, and I believe everything is going great with...
Read full review of SonicWall Capture Advanced Threat Protection »
Khaled Elbendary
General Manager at a tech services company
The technical support is very good.
Read full review of SonicWall TZ »
Benjamin Nierman
President at a consultancy
I have had plenty of interactions with SonicWall TZ's technical support. The quality of tech support can vary....
Read full review of SonicWall TZ »
Anonymous User
Network Manager / Senior Network Engineer at a tech services company
Customer Service: I have not worked with their customer service. Technical Support: Excellent customer service. Very...
Read full review of SonicWall TZ »
Kelly Sietmann
Senior Manager Information Technology Infrastructure at a wholesaler/distributor
The technical support is great.
Read full review of SonicWall NSa »
Anonymous User
IT Infrastucture - Cloud Admin at a tech company
Customer Service: We use our Dell Partner who are slow, but efficient. Technical Support: Our Dell partner have great...
Read full review of SonicWall NSa »
Darshil Sanghvi
Consultant at a tech services company
I have not contacted technical support.
Read full review of SonicWall CFS »
Harry Srolovitz
Manager, Customer Security & Guidance at a tech services company
Obviously they have a dedicated support team for firewalls in general, unless you get to the bigger enterprise...
Read full review of SonicWall TZ »
SrEngineer672
Consultant at a tech services company
Customer Service: I haven't dealt with customer support. Technical Support: Pretty good, they are more than happy to...
Read full review of SonicWall TZ »
MuraliGovindarajan
Senior Manager at a insurance company
SonicWall support is good.
Read full review of SonicWall NSa »
Tharuka Fernando
Information Technology Executive at a agriculture
Whenever I needed any kind of support, the local partner gave me the best possible support. Their support was...
Read full review of SonicWall TZ »
Arunachalam A
IT Project Manager at a pharma/biotech company
The solution’s customer support is good.
Read full review of SonicWall NSv »
Anonymous User
Administration IT at a engineering company
Customer service is excellent. They are really good whenever I have needed to call them.
Read full review of SonicWall TZ »
Darshil Sanghvi
Consultant at a tech services company
When we initially deployed, this was a completely new product for us so we had to call the Sonic support team and...
Read full review of SonicWall Wireless Network Manager »
Puneet Dobhal
Director at a tech vendor
We've never dealt with technical support. We've managed to handle any issues ourselves, in-house. I can't speak to...
Read full review of SonicWall TZ »
Keyur_Shah
Sr. Executive IT / DP at a financial services firm
It was difficult to contact technical support online.
Read full review of SonicWall TZ »
Jefferson Monfardini
IT Director at a tech services company
Technical support is very good.
Read full review of SonicWall Email Security »
Anonymous User
Channel Account Manager at a tech services company
I have had little need for technical support. When I did contact them, the support from SonicWall was excellent. I...
Read full review of SonicWall NSa »
Anonymous User
IT Manager at a educational organization
We have a license for support. We can raise a ticket if we need any assistance from their support. They are good, and...
Read full review of SonicWall NSa »
Anonymous User
IT Security Analyst at a outsourcing company
The support that I get from SonicWall is good. They have supported us for more than ten years and we haven't faced...
Read full review of SonicWall NSa »

Review 1 of 30

Technical Support

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