Compare McAfee vs SolarWinds

McAfee

Based on 143 reviews.

SolarWinds

Based on 426 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Popular Solutions

McAfee ePolicy Orchestrator

3 reviews

McAfee Complete Data Protection

4 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

SolarWinds NPM

12 reviews

SolarWinds Server and Application Monitor

7 reviews

SolarWinds NetFlow Traffic Analyzer

8 reviews

Top Industries

Financial Services Firm

13%

Construction Company

12%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Manufacturing Company

Construction Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Binu Haneef
System Administrator at Sky News Arabia
We are using many components such as Drive Encryption, DLP, Threat Prevention, Advanced Threat Prevention, and Web...
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Kalyan Kothali
Associate Vice President at Wissen infotech
Customers usually use SolarWinds Hybrid Cloud Observability for infrastructure monitoring. Cloud and on-premises...
Read full review of SolarWinds Hybrid Cloud Observability »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
NikhilKalwint
Technical Specialist at ServiceIO
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
Read full review of SolarWinds Server and Application Monitor »
Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
Read full review of SolarWinds NPM »
RajneeshKumar3
Manager Observability at ICE
For SolarWinds NetFlow Traffic Analyzer, I have worked on the entire SolarWinds Orion Platform. I have worked upon...
Read full review of SolarWinds NetFlow Traffic Analyzer »

Review 1 of 5

Customer Service

BharatUjenia
Sr. Group Manager - Enterprise IT at WNS Global Services
The technical support is a mixed bag. They don't always like to believe that there is a problem with the solution....
Read full review of McAfee Web Protection [EOL] »
Vincent Watti
Owner at Network Technics & Systems Ltd
The support is good. We've interacted with them directly a few times.
Read full review of McAfee ePolicy Orchestrator »
Victor Akidiva
CEO at Semper Systemis Ltd
There are instances where McAfee interferes with business applications. So, in those cases, we require an...
Read full review of McAfee Complete Data Protection »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
RathinVaidya
Vice President (Technical) at Shaligram Infotech LLP
I rate the scalability of McAfee Total Protection for Data Loss Prevention a nine out of ten.
Read full review of McAfee Total Protection for Data Loss Prevention »
Massimo Biccini
Cyber Security Consultant & Presale at Innovery
If we're talking about the classic product, we found that technical support usually had good skills and sound...
Read full review of McAfee Complete Data Protection »
Erika Valiente
Product Manager at Ran Security
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
Yantao Zhao
Software Integration Engineer at Thales
My impression of the technical support of McAfee Complete Data Protection is favorable.
Read full review of McAfee Complete Data Protection »
Irshad Kazi
Lead Technical Consultant at ITC Infotech
I would rate tech support a five out of ten. When our company is in the process of resolving patching issues, and on...
Read full review of McAfee Complete Data Protection »
Syed M Sarfaraz Hussain
System Administrator at CyberGen
We do not have experience with customer service and support.
Read full review of McAfee Total Protection for Data Loss Prevention »
VivekGupta7
DGM at a financial services firm
While they are knowledgeable, they are not very easily accessible. We need to book a call. Often, we'll first get...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
IT Manager at a financial services firm
Technical support is good. They are timely in responding.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Sr. Product Management Specialist at a comms service provider
The technical support is good, but it could be better.
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Boubacar Khouma
Owner at xconsult
I have not been in contact with McAfee's technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
The technical support is good.
Read full review of McAfee Web Gateway Cloud Service »
Sanjit Achary
Senior Manager at a tech services company
We've been in touch with technical support in the past. They've been quite good. We've been satisfied with their...
Read full review of McAfee ePolicy Orchestrator »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Technical support is perfect. If you send a request for help but resolve the issue yourself after a few hours, they...
Read full review of McAfee Complete Data Protection »
Jean-Luc Des Groseilliers
Owner at JLDG
I never had to use their support. For the last five years or so, I've not had any issues.
Read full review of McAfee Web Protection [EOL] »
Sabina C
Sr. IT Business Analyst at Citigroup
I didn't need to contact technical support for McAfee Total Protection.
Read full review of McAfee Total Protection for Data Loss Prevention »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
RajuBhatt
retired
I've never had to reach out to the support.
Read full review of McAfee Complete Data Protection »
Sambhaji Bhosale
Cyber security consultant at a tech vendor
The technical support has been excellent with no reported issues.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT system manager at NBO
McAfee Complete Data Protection has a good technical support team.
Read full review of McAfee Complete Data Protection »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Managing Director at a consultancy
Technical support is handled via our partner. They helped us implement and manage the solution. We go through them...
Read full review of McAfee MVISION Mobile »
Anonymous User
Management Executive at a security firm
The support in South Africa could be much better.
Read full review of McAfee Total Protection for Data Loss Prevention »
Amman Khan Mohammed
Senior System Engineer at a tech services company
I have opened a few cases with technical support and their support is good. It depends on what type of contract you...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Senior Manager of System Security
Customer Service: 8 out of 10Technical Support: 8 out of 10
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Henry-Steinhauer
Systems Engineer at LifePoint Health
We contacted technical support all of the time. They were fine.
Read full review of SolarWinds NPM »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
SolarWinds IPAM offers premium support, but the customer has to pay more money, and then they will have minimal...
Read full review of SolarWinds IPAM »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We are satisfied with the technical support provided by SolarWinds through their third-party partner.
Read full review of SolarWinds Network Device Monitor »
AbdulKader Mohandes
Senior Systems Engineer at Al Jazeera Media Network
I rate SolarWinds support nine out of 10. SolarWinds support is excellent.
Read full review of SolarWinds NPM »
Yaser_Altwailey
Network Engineer at General Authority OF ZAKAT & TAX
I receive customer service support from the contractor rather than from Solarwinds.
Read full review of Solarwinds Web Performance Monitor »
UmeshJoshi
Presales Specialist at Hexaware Technologies
SolarWinds' technical support is good, but they could improve their turnaround time and the ease of their escalation...
Read full review of SolarWinds Server and Application Monitor »
ANIS QURESHI
Senior Specialist- IT Systems Management at GAL
I have used the support from SolarWinds Network Device Monitor. I rate the support from SolarWinds Network Device...
Read full review of SolarWinds Network Device Monitor »
Vijay Samant
Assistant Manager at a computer software company
The support is good. I rate the support from SolarWinds NPM a five out of five.
Read full review of SolarWinds NPM »
Edmar Silva
Engineer at AGCO Corporation
I do not have direct contact with SolarWinds' customer service. Another team manages that, so I cannot evaluate the...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Manager - Production Database Administration at a tech vendor
The customer support for SolarWinds Database Performance Analyzer is average. Sometimes I need to chase them for the...
Read full review of SolarWinds Database Performance Analyzer »
WILSON KEREBEI
CEO at WilCom Systems Ltd
We have made a few calls to support. We have not encountered very many issues that would require support.
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Senior Technical Engineer at a tech vendor
For L2 or L1 problems, we are giving the support. For the L3 level, if the issue is beyond our reach, then we contact...
Read full review of SolarWinds NPM »
Michael Savchenko
Business Developement Manager at I.ua
I do not have direct experience with customer service, yet, according to my customers, the support is quick and meets...
Read full review of SolarWinds Hybrid Cloud Observability »
Anonymous User
IT Network Coordinator (Northern Region) at a financial services firm
Customer support from SolarWinds is generally great, though it could improve in understanding the challenges faced in...
Read full review of SolarWinds Hybrid Cloud Observability »
Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
I haven't really dealt with technical support, that's dealt with more by my coworker who is more expert on this.
Read full review of SolarWinds Web Help Desk »
Marcos Benini
Director of Operations at 802BR
The support is very good for SolarWinds NPM.
Read full review of SolarWinds NPM »
A.J. DiLorenzo
Senior Systems Administrator at Privia Health
Customer Service: The customer service experience was always top notch and I don’t recall ever having a bad...
Read full review of SolarWinds NPM »
Jentle Mathew
Sr.Network Engineer at NTT Security
We have not contacted technical support, it is not required in my environment.
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Managing Director at a consultancy
SolarWinds is a traditional software company, which means that you can get help from them.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
IT Expert & Data Center Manager at a financial services firm
We haven't called the technical support team. There wasn't enough SolarWind's documentation to fine tune the system.
Read full review of SolarWinds NPM »
Anonymous User
Founder at a tech services company
Technical support is excellent. This is a review of NPM and therefore the SolarWinds Orion support is great. If I was...
Read full review of SolarWinds NPM »
Asem Arafat
IT Director at NEDCO
I have not personally contacted technical support for this solution. The feedback that I have received from my team...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
IT Manager at a computer software company
Tech support was always on top of things. I usually got a response within a couple hours of opening a ticket and once...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Staff Site Reliability Engineer
Customer Service: Customer service has been excellent and answers are concise and prompt. Technical Support:...
Read full review of SolarWinds AppOptics »
Mihai Cristea
CTO at Smart Factor
Their technical support was okay. We only needed to contact them once.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Services Manager at a government
We have had really good support. If we have issues then my technical person makes one call and gets help.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Business Consultant. at a tech services company
The technical support is nothing special. The service is available on a 24/7 basis, which is good enough for my market.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Vice President Of Global Operations at a computer software company
We didn't always get the responsiveness that we needed in terms of the level of urgency. If it was something where it...
Read full review of SolarWinds NPM »
Panguluri Sravya
Software Engineer 1 at HCLSoftware
The technical support from SolarWinds is very good and usually provides proper solutions, although there might be...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Technical Engineer at a tech vendor
I have contacted SolarWinds technical support six or seven times and I think that the support is very good. The only...
Read full review of SolarWinds Security Event Manager »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.