Compare ManageEngine vs Zendesk

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

ManageEngine Exchange Reporter Plus

Sunbelt Rentals, Inc, Life Management Center, IBTS

Zendesk

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Popular Solutions

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine Endpoint Central

15 reviews

ManageEngine OpManager

12 reviews

Zendesk

11 reviews

BIME Analytics [EOL]

0 reviews

Zendesk Messaging

2 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

Performing Arts

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at a tech services company
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at a comms service provider
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at a tech services company
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at a healthcare company
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at a financial services firm
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

AmandaSanchez
Consultant and Startup Founder at a consultancy
I have not used Zendesk for a few years now, but when I did at TOPs Software, I used it for four years to set up...
Read full review of Zendesk »
Jairo Vega
Technical Support Engineer/ QA at a computer software company
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing,...
Read full review of Zendesk Messaging »
Anonymous User
VP Marketing

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Hussein Taha
IT Enterprise System Administrator at a government
I rate the technical support an eight out of ten.
Read full review of ManageEngine ADSelfService Plus »
PradeepKumar12
Team Lead at a comms service provider
Technical support is quite good but they are not very quick to respond. It takes time to resolve the ticket.
Read full review of ManageEngine ServiceDesk Plus »
Ossama Arab
Project Coordinator at a venture capital & private equity firm
I haven't contacted the solution's support yet.
Read full review of ManageEngine OpManager »
Baabloo Taarwale
Assistant Vice President at a computer software company
We are satisfied with the support.
Read full review of ManageEngine ADManager Plus »
Gabriel Clement
Lead IT Security and Remediation at a financial services firm
The support provided by ManageEngine Log360 is fantastic.
Read full review of ManageEngine Log360 »
Rimon Morcos
Network Security and Infrastructure Engineer at a tech services company
We have not used customer service and support.
Read full review of ManageEngine OpManager »
Tanveer Khalid
Technical Consultant at a tech services company
The tech support is always ready to help. They provide 24/7 support. There's a third-party involved that also...
Read full review of ManageEngine OpManager »
Fulvio Cavalheiro
Information security analyst at a tech services company
Support is great, but they don't have all the the techniques to help us. They are very helpful but have higher...
Read full review of ManageEngine PAM360 »
Anil Rao
Vice President Delivery & Operations at a tech services company
The customer support for ManageEngine could be improved, especially for coverage during the Asia Pacific shift....
Read full review of ManageEngine ServiceDesk Plus »
Julio Cesar De Faria Junior
IT Security Admin at a tech services company
I believe the customer support team at ManageEngine is excellent, providing timely assistance and helping us solve...
Read full review of ManageEngine Log360 »
MUBDIUL ISLAM
Junior System Engineer at a tech services company
I would recommend a rating of ten out of ten for support. I receive assistance from them, and they are very good.
Read full review of ManageEngine OpManager »
Donathon Ong
Head of Infrastructure at a financial services firm
It took me some time to learn the tool. However, the support is awesome. Whenever I've met with some problem, I will...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Saqib Akbar
Network Operations Coordinator at a comms service provider
ManageEngine's technical support is very good. They're cooperative. However, I would like them to have a ticketing...
Read full review of ManageEngine ADManager Plus »
Sampath Gunawardena
Head Of Customer Support at a tech services company
I was able to get some support from the community but as an end user, I'd like to be able to get support from the...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
System engineer at a university
The response from the technical support staff was great whenever I needed it. They are also open to suggestions from...
Read full review of ManageEngine Endpoint Central »
Bill Lamon
Information Technology Manager at a manufacturing company
The technical support is hit-or-miss. Sometimes you get somebody who really knows what they are doing and can solve...
Read full review of ManageEngine ADSelfService Plus »
Anonymous User
Product Manager - IT Management Solutions at a reseller
Excellent.
Read full review of ManageEngine Applications Manager »
MohammedShaheer
IT Administrator at a real estate/law firm
We have had the opportunity to evaluate the company's customer support. They are very good and approach the concepts...
Read full review of ManageEngine ADAudit Plus »
Mohammad_Zarbalizadeh
Telecommunications Engineer at a comms service provider
The technical support is good. A month ago, I submitted a support ticket and they were able to solve my issues.
Read full review of ManageEngine IT360 »
Anonymous User
System Engineer at a engineering company
8/10. They're not perfect and could use some improvement in their responsiveness and knowledge of individual issues.
Read full review of ManageEngine ServiceDesk Plus »
Albeez
IT Director at a real estate/law firm
Customer Service: I would give customer service a rating of 7/10. Technical Support: I would give technical support a...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Cloud Security Administrator at a wellness & fitness company
ManageEngine support is great.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
ICT Support Analyst & SNN/LLPG officer at a local government
4/10. Symantec, for instance, has better business support as you can log in for follow ups. It takes time for your...
Read full review of ManageEngine Endpoint Central »
Anonymous User
ITSM Engineer at a tech services company
Technical support has been okay. It's good. However, sometimes it takes longer to answers some questions. I want to...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Operations and Support Manager at a consultancy
We have had sales support from ManageEngine Desktop Central and they have been very helpful.
Read full review of ManageEngine Endpoint Central »
Srijith Chandran
Senior Manager at a consultancy
The support we get from ManageEngine is good.
Read full review of ManageEngine Vulnerability Manager Plus »
Anonymous User
Security & Network Specialist at a aerospace/defense firm
Customer Service: 4/5. Technical Support: 4/5.
Read full review of ManageEngine IT360 »
Anonymous User
Ict Manager at a transportation company
The technical support is good because we are in direct contact with the development team technician in India. I would...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Information Security Manager at a tech services company
Technical support, so far, has been very responsive. We had an issue once related to adding indexes to patch agents...
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
Administrador Sistemas VMware at a tech services company
We also contacted the support team from the Desktop Central in this case ManageEngine. I don't remember well what was...
Read full review of ManageEngine Desktop Central MSP [EOL] »

Review 1 of 30

Jairo Vega
Technical Support Engineer/ QA at a computer software company
I'd say a nine for the support from Zendesk when considering the platform overall. My experience with Zendesk...
Read full review of Zendesk Messaging »
Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
Read full review of Zendesk »
Jairo Vega
Technical Support Engineer/ QA at a computer software company
My experience with Zendesk's customer support has not been positive. When I open a ticket for a bug, it often does...
Read full review of Zendesk »
Ahmed Nassar
Sr. Atlassian Consultant at a consultancy
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
Read full review of Zendesk »
Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
Read full review of Zendesk »
Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
Read full review of Zendesk »
Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
Read full review of Zendesk »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »
Jose Barbosa
CEO at a tech services company
We had no problems with their technical support.
Read full review of Zendesk »
Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
Read full review of Zendesk »
Anonymous User
Project Coordinator at a tech company
I have never had to use tech support.
Read full review of Zendesk »
Anonymous User
Chief Solutions Officer at a computer software company
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
Read full review of Zendesk »
Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
Read full review of Zendesk »
Anonymous User
Institutional Sales Executive (Head of APAC region) at a financial services firm
They have a very good Q&A page/system, I will give them the best rating.
Read full review of Zendesk »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk »
Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
Read full review of Zendesk »
Filipe Abreu
Junior system analyst at a tech services company
I have never had to interact with Zendesk's support team.
Read full review of Zendesk »
Anita Orioma
Customer Success Manager
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
Read full review of Zendesk »
Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
Read full review of Zendesk »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
Read full review of Zendesk »
Anonymous User
Customer Happiness Associate at a non-profit
Customer Service: Zendesk is always very responsive to our questions and very quick to let us know if there are any...
Read full review of Zendesk »
Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
Read full review of Zendesk »
Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk »
Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
Read full review of Zendesk »
Anonymous User
Director of IT at a computer software company
It's stellar.
Read full review of Zendesk »
ManishArora
Vice President at a comms service provider
We have had no issues with technical support so far.
Read full review of Zendesk Messaging »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »

Review 1 of 30

Technical Support

No Data Available

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