Compare ManageEngine vs Zendesk

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

ManageEngine Exchange Reporter Plus

Sunbelt Rentals, Inc, Life Management Center, IBTS

Zendesk

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Popular Solutions

ManageEngine ServiceDesk Plus

13 reviews

ManageEngine Endpoint Central

10 reviews

ManageEngine OpManager

12 reviews

Zendesk

13 reviews

BIME Analytics [EOL]

0 reviews

Zendesk Messaging

2 reviews

Top Industries

Financial Services Firm

Computer Software Company

Manufacturing Company

Comms Service Provider

Financial Services Firm

Construction Company

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
ManojNair2
Founder/Director at Augesys Solutions Pvt Ltd
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product....
Read full review of ManageEngine Patch Manager Plus »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Charles A
Deputy Director at Access Healthcare Services Pvt Ltd
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
Prashanth Magadi
Principal Engineer at a financial services firm
The primary use case is for the monitoring of our critical resources. We have probably not fully utilized the...
Read full review of ManageEngine Site24x7 »

Review 1 of 5

AmandaSanchez
Consultant and Startup Founder at AimHi Enterprises
I have not used Zendesk for a few years now, but when I did at TOPs Software, I used it for four years to set up...
Read full review of Zendesk »
Jairo Vega
Technical Support Engineer/ QA at a computer software company
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing,...
Read full review of Zendesk Messaging »
Anonymous User
VP Marketing

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Rimon Morcos
Network Security and Infrastructure Engineer at a tech services company
We have not used customer service and support.
Read full review of ManageEngine OpManager »
Syed Fahad ALi
System administrator at National Foods
The solution's technical support connects immediately and resolves our queries.
Read full review of ManageEngine Patch Manager Plus »
Sereyreach Dy
Security Infrastructure Engineer at NP Secure Co.,Ltd
The solution's technical support is top-notch. Whenever I have a question, they get back to me immediately, which is...
Read full review of ManageEngine Patch Manager Plus »
PradeepKumar12
Team Lead at Mahindra Comviva
Technical support is quite good but they are not very quick to respond. It takes time to resolve the ticket.
Read full review of ManageEngine ServiceDesk Plus »
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at a tech services company
If you have any issues with implementation, support is available to help. Technical support is rated a nine out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Elgin Smith
CTO at a financial services firm
The solution's technical support is excellent. The technical support has been able to assist if needed, simply with...
Read full review of ManageEngine ADManager Plus »
Saqib Akbar
Network Operations Coordinator at a comms service provider
ManageEngine's technical support is very good. They're cooperative. However, I would like them to have a ticketing...
Read full review of ManageEngine ADManager Plus »
Park Armstrong
Chief Technical and Solution Architect at Vertigo Inc.
I had some pretty significant problems, and they were very complicated. I've had a number of conversations with them,...
Read full review of ManageEngine Endpoint Central »
Bhavani Prasad Paragi
General Manager at Qwikcilver
Recent improvements in customer support are noted, with better responsiveness and support quality experienced in the...
Read full review of ManageEngine Applications Manager »
Tejinder Thakur
Network Engineer at SourceFuse
It is a bit tough to deal with the technical support of the product since I did not get any answer from them during...
Read full review of ManageEngine ADManager Plus »
Aneesh Mangla
General Consultant at Computer Ware (India) Pvt. Ltd.
ManageEngine has great support. This is an Indian tool with support teams in Chennai. We operate out of Delhi, and...
Read full review of ManageEngine NetFlow Analyzer »
Anonymous User
Network Administrator at a media company
The support for PAM is not very prompt as it requires logging a case first and responses can take a day or two. This...
Read full review of ManageEngine Password Manager Pro »
Sampath Kumar K
IT infra Admin at synu
Technical support from ManageEngine requires license information, official mail ID, and license status, which is...
Read full review of ManageEngine IT Asset Management »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not dealt with technical support for this solution.
Read full review of ManageEngine OpManager »
Kaja Salaudin
System Administrator at Agility
I often communicate with the technical support of ManageEngine AssetExplorer. I find ManageEngine AssetExplorer's...
Read full review of ManageEngine AssetExplorer »
Anonymous User
Senior Manager, Customer Services and Operational Support at a tech services company
Technical support is good. We have received very good support from them.
Read full review of ManageEngine ServiceDesk Plus »
SahilRana
Manager - IT at Milliman
ManageEngine provides good support for their products. I rate the technical support at eight out of ten. The support...
Read full review of ManageEngine Endpoint Central »
Anonymous User
National IT Support Head at a construction company
We did not need much support, except on a few occasions. I would give technical support a rating of 9/10.
Read full review of ManageEngine ServiceDesk Plus »
Alexia Christofi
Managing Director at CYSOFT
Their support is very good.
Read full review of ManageEngine SupportCenter Plus »
Jai S
Student at Rabdan Academy
Customer service and support are amazing.
Read full review of ManageEngine Exchange Reporter Plus »
QuyVan
Technical Consultant at FPT Telecom
The technical support is good and helpful.
Read full review of ManageEngine ServiceDesk Plus »
QuyVan
Technical Consultant at FPT Telecom
For ManageEngine NetFlow Analyzer, we usually use two channels: chat or email, and the support team responds very...
Read full review of ManageEngine NetFlow Analyzer »
Anonymous User
Senior IT Support Analyst at a healthcare company
We have tickets in to get it fixed but we are not having a lot of luck.
Read full review of ManageEngine Log360 »
Anonymous User
Director of Consulting at a tech services company
I would preface this by saying in general the FAQ's are pretty helpful. Overall the support system has been helpful...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Network Administrator at a maritime company
I have not had any issues, so I have not needed to contact technical support.
Read full review of ManageEngine Endpoint Central »
AjaiVictoria
Information Technology Consultant at a outsourcing company
Technical support is good. Even if you contact them by email, you will receive a reply within one or two hours.
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
Network engineer at a manufacturing company
I have made use of technical support and am certainly very satisfied with them.
Read full review of ManageEngine EventLog Analyzer »
Jagr R
Solution Architect at Bluechip Infotech Pty Ltd
The customer service and support for ManageEngine PAM360 are very good. On a scale from one to ten, I would rate the...
Read full review of ManageEngine PAM360 »
Buddhika Subasinghe
Senior Engineer - Network & Security at Altria Consulting
The technical support from ManageEngine is good. I would rate it as better. I would give their support a nine out of...
Read full review of ManageEngine ADAudit Plus »
Anonymous User
Technology Manager at a computer software company
The support is very good. They provide support 24 hours a day five days a week and are responsive to solving issues...
Read full review of ManageEngine AssetExplorer »

Review 1 of 30

Dimitri Cooper
Project Manager III at City of Union City Government
Customer support with Zendesk has always been top-tier. The few times we have had to reach out, the customer service...
Read full review of Zendesk »
Jairo Vega
Technical Support Engineer/ QA at a computer software company
My experience with Zendesk's customer support has not been positive. When I open a ticket for a bug, it often does...
Read full review of Zendesk »
JohanSkibdahl
CEO at Etcetera Networks
Zendesk Messaging would be recommended to other companies.
Read full review of Zendesk Messaging »
Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
Read full review of Zendesk »
Jairo Vega
Technical Support Engineer/ QA at a computer software company
I'd say a nine for the support from Zendesk when considering the platform overall. My experience with Zendesk...
Read full review of Zendesk Messaging »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk »
Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
Read full review of Zendesk »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk »
Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
Read full review of Zendesk »
Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
Read full review of Zendesk »
Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
Read full review of Zendesk »
Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
Read full review of Zendesk »
Anonymous User
Manager, Production Services at a tech services company
I'm not sure about the customer support for Zendesk.
Read full review of Zendesk »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
Read full review of Zendesk »
Filipe Abreu
Junior system analyst at Wevt clous
I have never had to interact with Zendesk's support team.
Read full review of Zendesk »
Abha Jhunjhunwala
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
Read full review of Zendesk »
Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
Read full review of Zendesk »
Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
Read full review of Zendesk »
Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
Read full review of Zendesk »
CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
Read full review of Zendesk »
Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
Read full review of Zendesk »
Anonymous User
Director of IT at a computer software company
It's stellar.
Read full review of Zendesk »
Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
Read full review of Zendesk »
Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
Read full review of Zendesk »
Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
Read full review of Zendesk »
Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »

Review 1 of 30

Technical Support

No Data Available

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