Compare ManageEngine vs Veeam Software

ManageEngine

Based on 285 reviews.

Veeam Software

Based on 552 reviews.

Sample Customers

ManageEngine Applications Manager

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity

Veeam ONE

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

Veeam Backup for Microsoft 365

Columbia Power & Water Systems

Popular Solutions

ManageEngine Endpoint Central

23 reviews

ManageEngine ServiceDesk Plus

23 reviews

ManageEngine OpManager

21 reviews

Veeam Backup & Replication

14 reviews

Veeam Backup for Microsoft 365

29 reviews

Veeam ONE

30 reviews

Top Industries

Educational Organization

29%

Computer Software Company

12%

Comms Service Provider

Financial Services Firm

Computer Software Company

16%

Comms Service Provider

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Prasanthraj PN
Sales Director at InnovationTQ
In our company, we use ManageEngine PAM360 for access control monitoring. In our company, ManageEngine PAM360 records...
Read full review of ManageEngine PAM360 »
Aaron Dalgleish
Information Technology Consultant at a government
We use the solution as a password vault to store our passwords so that the IT team can access them.
Read full review of ManageEngine Password Manager Pro »
Anonymous User
Sr Engineer Administrator at a university
It is basically an endpoint management solution. It is used for endpoint configuration and life cycle management of...
Read full review of ManageEngine Endpoint Central »
Hai Quach
Senior IT Consultant at Yusen Logistics
We use the solution for vulnerability management.
Read full review of ManageEngine Patch Manager Plus »
Srijith Chandran
Senior Manager at a consultancy
We use the solution to patch our servers. We also use it to monitor and fix vulnerabilities.
Read full review of ManageEngine Vulnerability Manager Plus »

Review 1 of 5

Łukasz Łęcki
Młodszy Administrator IT at Lizard
We propose Veeam Cloud Connect to customers who have data centers with servers that have VDR. Additionally, some...
Read full review of Veeam Cloud Connect [EOL] »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
We use Veeam Backup Replication for the data center, desktop recovery, daily backups, and for storage offline.
Read full review of Veeam Backup & Replication »
BasemIsmail
Business Development Specialist at Global Brands Group (GBG)
We use the solution to back up all users' data on the cloud. IT admins need to back up and protect users' data. We...
Read full review of Veeam Backup for Google Cloud »
AkankshnethiN
Senior Associate and cloud operations at Cloud4c
We manage Veeam for our customers. We are involved as partners and implementers between customers. We are not...
Read full review of Veeam Data Platform »
Sothon LIM
IT at Bouygues Construction

Read full review of Veeam ONE »

Review 1 of 5

Customer Service

Ela Antonio
Service Delivery Manager at MDS Call Solutions, Inc.
Support is better on the cloud than when you have an on-premises deployment. The local support is very accommodating....
Read full review of ManageEngine ServiceDesk Plus »
Fredric Tarcelo
Delivery Executive at Infopro Busineness Solutions Inc.
ManageEngine ServiceDesk Plus' support is good.
Read full review of ManageEngine ServiceDesk Plus »
CarlosPerez5
IT Director at Banyan Health Systems, Inc.
The technical support services are good.
Read full review of ManageEngine ServiceDesk Plus »
Stephen Naval
Sr Manager IT Infrastructure & Tech Development at a non-tech company
Support has been okay so far. It really depends on the staff person and whether they are proactive with regard to...
Read full review of ManageEngine ADManager Plus »
Istyak Ahmad
Security specialist at a computer software company
The support for the product is very good. They provided us the link for the product, we started the Windows server,...
Read full review of ManageEngine OpManager »
Oamen Okhilua
CEO at Heclo
I rate the technical support a ten out of ten. We have contacted them and have annual license renewals and...
Read full review of ManageEngine ServiceDesk Plus »
SYED KAMRAN AHMED
Enterprise Senior Account Manager Sales at a tech services company
The customer support has a slow response time.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
National IT Support Head at a construction company
We did not need much support, except on a few occasions. I would give technical support a rating of 9/10.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Security & Network Specialist at a aerospace/defense firm
Customer Service: 4/5. Technical Support: 4/5.
Read full review of ManageEngine IT360 »
Varun R
IT specialist at Groww
The support isn't as good as it could be. We need it to be better. When we send requests, we find it takes too much...
Read full review of ManageEngine Endpoint Central »
Belal Shamim
Practice Lead at a tech services company
I have used tech support. I find them helpful, and they give correct advice.
Read full review of ManageEngine Applications Manager »
Anonymous User
IT Support Manager at a financial services firm
In South Africa, the OpManager system is fairly new. With the current support structures in place, the support team...
Read full review of ManageEngine OpManager »
Fanky Christian
Director at Daya Cipta Mandiri Solusi, PT
easy to contact
Read full review of ManageEngine ServiceDesk Plus »
Anand Khandelwal
Global Service Delivery Manager at a computer software company
They are very good. The response that I get from the ManageEngine support is one of the things because of which I...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
User Support Specialist at a non-profit
The response time is great, but it takes time for them to resolve an issue.
Read full review of ManageEngine Endpoint Central »
Dario Podhorski
System Administrator at Vodovod Osijek
Had no need for customer service or technical support.
Read full review of ManageEngine Endpoint Central »
Albeez
IT Director at DAR AL ARKAN
Customer Service: I would give customer service a rating of 7/10. Technical Support: I would give technical support a...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Pre-Sales Engineer at a tech services company
The technical support for ManageEngine is good enough.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
ICT Support Analyst & SNN/LLPG officer at a local government
4/10. Symantec, for instance, has better business support as you can log in for follow ups. It takes time for your...
Read full review of ManageEngine Endpoint Central »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not used the support from ManageEngine OpManager.
Read full review of ManageEngine OpManager »
Babatunde Babatunde
Presales at Adeciun
We have had a fantastic experience with customer service and support.
Read full review of ManageEngine Log360 »
Anonymous User
Product Manager at a tech services company
We use technical support at times, especially when there is a new release. Sometimes we need remote support from the...
Read full review of ManageEngine OpManager »
Anonymous User
Senior Manager, Customer Services and Operational Support at a tech services company
Technical support is good. We have received very good support from them.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
IT Engineer at a healthcare company
We maintain ourselves, but if there is something beyond our knowledge, then we contact technical support.
Read full review of ManageEngine Endpoint Central »
Ziyad Moghalis
It manager at PTC (Public Telecomuncation Corporation)
We purchased a year of technical support but did not need it.
Read full review of ManageEngine IT360 »
Rakesh Saini
Head of IT at a computer software company
Their technical support is okay. I have no issues with their technical support.
Read full review of ManageEngine IT Asset Management »
Anonymous User
Technology Manager at a computer software company
The support is very good. They provide support 24 hours a day five days a week and are responsive to solving issues...
Read full review of ManageEngine AssetExplorer »
Anonymous User
Team Lead at EOH Managed Services Public Sector
Customer Service: Excellent Technical Support: Excellent
Read full review of ManageEngine OpManager »
Anonymous User
Network engineer at a manufacturing company
I have made use of technical support and am certainly very satisfied with them.
Read full review of ManageEngine EventLog Analyzer »
Vinod Pardeshi
Assistant Manager - IT at MEP Infrastructure Developers Ltd.
Technical support has been good and we've been satisfied with their level of service. They have a good inbuilt chat...
Read full review of ManageEngine Endpoint Central »

Review 1 of 30

Bonno Gaobolae
Technical director at Stanbic Bank Botswana
We don't use technical support because we have a licensed version.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Emthias Abdul Salam
Technical Manager at Emirates Business Machines (EBM)
Generally, what we have noticed with Veeam support is that it's getting worse. We have to resolve this by ourselves,...
Read full review of Veeam ONE »
Haris Hajlovac
Head Of Information Technology at HTL
I don't even remember if we faced any technical issues with the solution in our company, because of which we had to...
Read full review of Veeam Data Platform »
Michael Pratadaja
Managing Director at PT Duta Kreasi Informatika
The quality of technical support is satisfactory. I would rate it nine out of ten.
Read full review of Veeam ONE »
Muhammad Ibtehaj
Enterprise Solutions Architect at Relacom
We have salespeople and technical people we can call or email. If we have a question, usually in the first tier it...
Read full review of Veeam Backup for Microsoft 365 »
Hin Tang
Cloud Solutions Architect at a tech services company
On a scale of one to five, my rating for the technical support team of Veeam Cloud Connect is five.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Account Manager at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of Veeam Backup & Replication »
Ola Zaher
Infrastructure Section Head at Citystars Properties
The solution's technical support is good. They respond within a 20-hour timeframe. The issue that comes up with them...
Read full review of Veeam Backup & Replication »
Leonard Charran
Network Administrator at Ulbrich Of California, Inc.
The support from Veeam Backup Replication has been very good, it was excellent.
Read full review of Veeam Backup & Replication »
Leticia Espinosa
Systems Recovery Specialist at a legal firm
The technical support is responsive, however, there have been times when we have had problems, but the technical...
Read full review of Veeam ONE »
Anonymous User
Server Systems Analyst
Customer Service: Excellent. Very responsive, patient and professional when needed. Technical Support: Excellent.
Read full review of Veeam Backup & Replication »
Anonymous User
Head of Infrastructure & System Department at a integrator
Technical support is good. I'd rate it seven out of ten.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Network Manager at a logistics company
Veeam customer service and technical support have been fantastic. They’ve been very responsive, very professional,...
Read full review of Veeam Backup & Replication »
Anonymous User
Systems Administrator at a government
Customer Service: I have only needed to open two tickets in two years. Technical Support: I have only needed to open...
Read full review of Veeam Backup & Replication »
Anonymous User
Business Development Management at a tech services company
Technical support is really helpful and responsive. The only downside is sometimes it takes a bit of time when we...
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
Sr. System Engineer at a energy/utilities company
Customer Service: 10/10. Technical Support: 10 but we haven't really used it.
Read full review of Veeam ONE »
Anonymous User
Systems Administrator at a construction company
Customer Service: Very good, no particular issues. Technical Support: Very good, with fast communication, follow ups...
Read full review of Veeam Backup & Replication »
Anonymous User
Information Technology Manager
Customer Service: The customer service has been outstanding. We typically use a reseller for most purchases,including...
Read full review of Veeam Backup & Replication »
Anonymous User
Lead Presales at a tech services company
Technical support is good, but I wouldn't rate it more than seven out of ten. Support could be better, but it depends...
Read full review of Veeam Backup & Replication »
Samuel Simard
Information Technology Consultant at OmegaChem
Technical support was good. The few times that you used them, they were pretty decent.
Read full review of Veeam Backup & Replication »
Kevin Heron
Technical Operations Manager at Ocient, Inc.
Customer service was great, they responded very quickly. There is also a lot of information available on Youtube and...
Read full review of Veeam ONE »
Ibrahim Hasan
Founder at Beta Information Technology
The technical support is good.
Read full review of Veeam Cloud Connect [EOL] »
Shahul Hameed
Senior Data Center Administrator at a manufacturing company
Technical support is amazing.
Read full review of Veeam Backup & Replication »
Barnabas Malárovits
System integration administator at Károli Gáspár University (official page)
We have contacted Veeam’s support partners regarding technical issues.
Read full review of Veeam Backup for Google Cloud »
AbsarKhan
Backup Administrator at a financial services firm
The technical support for Veeam is good.
Read full review of Veeam Backup & Replication »
Anonymous User
Senior Infrastructure Engineer at a tech services company
They have some of the best vendor support around. You can get through to an actual engineer who can help you rather...
Read full review of Veeam Backup & Replication »
Anonymous User
Director of Computing, Biostatistics at a healthcare company
We have not contacted the support often, the solution has been operating well.
Read full review of Veeam Backup & Replication »
Anonymous User
Lead Presales at a tech services company
Even if you have different licenses, the technical support remains the same. We haven't had any issues with support...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Reinhardt Coetzee
Senior Engineer at MRB Secure
Veeam Cloud Connect's technical support is very good.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Systems Manager at a tech services company
We used the service of the Veeam technical support once on the fifth day after installation, and it was a good...
Read full review of Veeam Backup & Replication »

Review 1 of 30

Technical Support

No Data Available

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