Compare ManageEngine vs Veeam Software

ManageEngine

Based on 367 reviews.

Veeam Software

Based on 607 reviews.

Sample Customers

Popular Solutions

ManageEngine ServiceDesk Plus

13 reviews

ManageEngine Endpoint Central

12 reviews

ManageEngine OpManager

12 reviews

Veeam Data Platform

26 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Financial Services Firm

Computer Software Company

Manufacturing Company

Construction Company

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
ManojNair2
Founder/Director at Augesys Solutions Pvt Ltd
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product....
Read full review of ManageEngine Patch Manager Plus »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at Computer Ware (India) Pvt. Ltd.
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at Access Healthcare Services Pvt Ltd
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »

Review 1 of 5

Gegax Robert
Senior Software Engineer at Ford Motor Company
Veeam Backup for AWS has been a game changer for my organization. Since the first day of implementation until now, I...
Read full review of Veeam Backup for AWS »
JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Prashant Aghao
Associate System Engineer at a outsourcing company
Veeam Kasten for Kubernetes is used as a backup solution for Kubernetes distributions. I use it for taking backups of...
Read full review of Veeam Kasten for Kubernetes »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Salman Ahmed
Senior Manager at Habib Bank Ltd.
We are using it for Exchange backup.
Read full review of Veeam Agent for Microsoft Windows [EOL] »

Review 1 of 5

Customer Service

Prasanthraj PN
Sales Director at InnovationTQ
I am happy with the solution's technical support.
Read full review of ManageEngine PAM360 »
Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Their support is very efficient. We have deployed between thirty and forty products, particularly for enterprise...
Read full review of ManageEngine ADAudit Plus »
Josh Stevens
Assistant Chief Administrator - Network Administrator at a retailer
The customer service is not very good. I find it to be awful. There are language barriers, and there are windows of...
Read full review of ManageEngine OpManager »
Waleed Omar
Information Security Specialist at Arab Open University
Technical support quality should be increased. Their response time could be quicker. Overall, I would rate them a seven.
Read full review of ManageEngine ServiceDesk Plus »
Mahmoud Mawad
IT network admin at GASCO
The support of ManageEngine OpManager could improve. We had two issues and the support was not able to solve our...
Read full review of ManageEngine OpManager »
Hussein Taha
IT Enterprise System Administrator at Nafeza
I rate customer service and support a six out of ten.
Read full review of ManageEngine ADAudit Plus »
VENKATESHREDDY
Associate IT Director at Diligent Global
The solution's technical support team is very responsive and straightforward based on our SLAs.
Read full review of ManageEngine OpManager »
BernardLugalia
Cyber Security Engineer at a tech services company
The customer service and support are good.
Read full review of ManageEngine ServiceDesk Plus »
VENKATESHREDDY
Associate IT Director at Diligent Global
I found the support for ManageEngine OpManager fantastic. I've called the support team several times, and the team...
Read full review of ManageEngine OpManager »
Karthik G
Enterprise Pre-sales Specialist at a manufacturing company
I would give ManageEngine support 10 out of 10 because they've been helpful in terms of integrations. If there is an...
Read full review of ManageEngine ADAudit Plus »
Anonymous User
Technical Sales Consultant at a healthcare company
Tech support was good, however with their California time zone, not having 24/7 coverage is very disappointing,...
Read full review of ManageEngine OpManager »
Anonymous User
CIO at ECGC LTD.
We have a lot of contact with their customer support and they have been responsive.
Read full review of ManageEngine EventLog Analyzer »
Andreas Nuelati
System Administrator at AWT International- Croatia
We haven't reached out to technical support. However, they do offer contact and options to arrange meetings. They...
Read full review of ManageEngine ADManager Plus »
Anonymous User
IT Engineer at a healthcare company
We maintain ourselves, but if there is something beyond our knowledge, then we contact technical support.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Network engineer at a manufacturing company
I have made use of technical support and am certainly very satisfied with them.
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
Cloud Security Administrator at a wellness & fitness company
ManageEngine support is great.
Read full review of ManageEngine Firewall Analyzer »
Alexia Christofi
Managing Director at CYSOFT
Their support is very good.
Read full review of ManageEngine SupportCenter Plus »
AjayJoshi
Executive-Recruitment at Tech Mahindra Limited
We contacted technical support, but the problem is that they acknowledge it, but they always say that this will be...
Read full review of ManageEngine Applications Manager »
Anonymous User
Projects, Functional Development Engineer at a government
I have contacted the technical support team of the tool a few times. The solution's technical support is fast to...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Product Manager - IT Management Solutions at a reseller
Excellent.
Read full review of ManageEngine Applications Manager »
Anonymous User
Chief Information Security Officer at a retailer
Our customer service and technical support experience has been lackluster and were are keen on seeing this improve.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Deputy Manager - Procurement & Sourcing at a tech services company
Technical support is satisfactory.
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
Diretor Sistemas de Informação (CIO/CTO)
10 out of 10. They are superb technically, and their development listens to customers.
Read full review of ManageEngine OpManager »
Anonymous User
Applications Specialist II at a government
I have not used it but from what I understand, their technical support is not that great.
Read full review of ManageEngine ServiceDesk Plus »
Kaja Salaudin
System Administrator at Agility
I often communicate with the technical support of ManageEngine AssetExplorer. I find ManageEngine AssetExplorer's...
Read full review of ManageEngine AssetExplorer »
Jentle Mathew
Sr.Network Engineer at NTT Security
We did not receive adequate support when we had problems during the installation. They take too much time to get it...
Read full review of ManageEngine OpManager »
Babatunde Babatunde
Presales at Adeciun
We have had a fantastic experience with customer service and support.
Read full review of ManageEngine Log360 »
Anonymous User
Systems Administrator at a financial services firm
Technical support is not up to the mark. In my opinion, this is the area where they should look after more carefully.
Read full review of ManageEngine Endpoint Central »
T.P. Thomas
Senior Engineer at a manufacturing company
We contacted their technical support and mostly found their compatibility to be good. However, support can sometimes...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Team Lead at EOH Managed Services Public Sector
Customer Service: Excellent Technical Support: Excellent
Read full review of ManageEngine OpManager »

Review 1 of 30

Sheik Abdullah
Computer Engineer at Al Rayyan Community
When we purchased the solution nobody gave us a demo solution for us to test. We had to contact the support for them...
Read full review of Veeam Data Cloud for Microsoft 365 »
Thushara Bandara
Software Engineer at JKIT
Customer service and support are satisfactory. Support is engaging, and I can rate it a ten out of ten.
Read full review of Veeam Backup for Google Cloud »
DJIBRINE AGADJI
Ingénieur systèmes et réseaux at e-services
The support is good.
Read full review of Veeam Data Platform »
Mike Kokolakis
Software Developer at ADMIN - Mike Kokolakis
I haven't used the solution's technical support since it provides good online documentation.
Read full review of Veeam Data Platform »
Hussein Taha
IT Enterprise System Administrator at Nafeza
Technical support has been good overall.
Read full review of Veeam Data Platform »
Hugo Morillo
Datacenter & Infrastructure Guru at ITGES
I rate Veeam support seven out of 10.
Read full review of Veeam Data Cloud for Microsoft 365 »
Achilles Lobo
Infrastructure Architect at Grupo Protege
We don't directly contact technical support. Our service provider might if there are issues. However, if there are...
Read full review of Veeam Data Platform »
Nisham AK
System Engineer at Global Business Solutions
The technical support team can resolve all technical queries. However, it could be improved in terms of response time.
Read full review of Veeam Data Platform »
Anonymous User
Managing Director/ VP of Sales at a tech services company
Technical support has been good. We haven't had any issues really.
Read full review of Veeam Data Platform »
Junior Prinsloo
IT technician at Entrutech
When I started using Veeam Backup for Microsoft 365, I wasn't well-versed in the product, so I relied on support...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Director at a tech services company
Customer service and technical support is good and prompt.
Read full review of Veeam Data Platform »
Anonymous User
IT ADS Section Manger
Customer Service: Acceptable Technical Support: Acceptable
Read full review of Veeam Data Platform »
Anonymous User
Systems Administrator at a transportation company
Customer Service: Good Technical Support: Excellent
Read full review of Veeam Data Platform »
Mohamed Aly
Support Team at a non-tech company
They are fast and good.
Read full review of Veeam Data Platform »
Anonymous User
Director of Information Technology at a religious institution
Customer Service: Very friendly and very responsive. Technical Support: I am going to say great, but the truth is, I...
Read full review of Veeam Data Platform »
Serge Schepers
Solution Consultant & System Engineer at a tech company
Up until now, I haven't had to log a ticket with Cloud Connect directly. I have logged tickets in the past with Veeam...
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Delivery manager at a computer software company
There is no technical support needed.
Read full review of Veeam Data Cloud for Microsoft 365 »
Kevin Heron
Technical Operations Manager at Ocient, Inc.
I have used the tech support for the product. They are all very good. They have a great website and there are a lot...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Senior Systems Engineer at a tech services company
Customer Service: Good to Excellent. Technical Support: Good.
Read full review of Veeam Data Platform »
Brian Lippold
Network Administrator at BROCKPORT CENTRAL SCHOOL DISTRICT
They don't have a dedicated support person for you, like ExaGrid, but their support is decent.
Read full review of Veeam Data Platform »
Martin Potgieter
IT Director at FNF
Nutanix technical support is excellent. You can't get better. You won't get better.
Read full review of Veeam Data Platform »
Shay Hyams
Pre-sales Engineer at Dorcom
Veaam technical support, from my perspective, is one of the best technical support I've ever engaged with.
Read full review of Veeam Data Cloud for Microsoft 365 »
Wai Loh
Solutions Architect at Computer Land Malaysia
The solution's technical support is satisfactory. I rate the technical support an eight out of ten.
Read full review of Veeam Data Platform »
Anonymous User
Acting Manager, Ground Systems Development and Operations Program at a aerospace/defense firm
Customer Service: We haven't had to use it yet. Technical Support: We haven't had to use it yet.
Read full review of Veeam Data Platform »
Anonymous User
Support Services Manager
Customer Service: 9/10. Technical Support: 8/10.
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a construction company
Technical support for this solution is very good.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
BarleMakumba
IT manager at a tech services company
Support for this solution could be improved. We have been frustrated getting help via email. When dealing with the...
Read full review of Veeam Data Platform »
Anonymous User
Directeur service informatique at a comms service provider
The tech support could be better. I rate it as a six out of ten. Though this is not frequent, when we have had need...
Read full review of Veeam Data Platform »
Anonymous User
Windows System Administrator at a media company
It's 10/10.
Read full review of Veeam Data Platform »
Anonymous User
Senior Infrastructure Engineer at a financial services firm
Technical support is excellent.
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

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