Compare ManageEngine vs Veeam Software

ManageEngine

Based on 183 reviews.

Veeam Software

Based on 453 reviews.

Sample Customers

Popular Solutions

ManageEngine Desktop Central

23 reviews

ManageEngine ServiceDesk Plus

22 reviews

ManageEngine OpManager

11 reviews

Veeam Backup & Replication

164 reviews

Veeam Backup for Office 365

25 reviews

Veeam ONE

18 reviews

Top Industries

Comms Service Provider

28%

Computer Software Company

17%

Government

Financial Services Firm

Comms Service Provider

29%

Computer Software Company

19%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Karthik G
Enterprise Pre-sales Specialist at Bluechip Infotech Pty Ltd
ADAudit supports local Active Directory change management. When there is a change, the event is logged in the domain...
Read full review of ManageEngine ADAudit Plus »
Kris S, MIITP CITPNZ
Product Manager at a tech services company
Our use cases for ManageEngine Desktop Central MSP are for configurations, updates, patching, and automating the...
Read full review of ManageEngine Desktop Central MSP »
VENKATESHREDDY
Manager at a tech services company

Read full review of ManageEngine OpManager »
Saranraj Kumar
Senior Modern Workplace Expert at a insurance company
We have two main use cases of Desktop Central. The first is patching, because we want to keep our systems secure. We...
Read full review of ManageEngine Desktop Central »
Anonymous User
IT Security Admin at a university

Read full review of ManageEngine Log360 »

Review 1 of 5

Wira Chinwong
Service Director at scsi co.,ltd
We primarily use the solution to backup our server.
Read full review of Veeam Agent for Linux »
Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor

Read full review of Veeam ONE »
Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor
The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until...
Read full review of Veeam Agent for Microsoft Windows »
Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect »
Anonymous User
Network Operations Manager at a educational organization
Our primary use cases for Veeam Backup & Replication are backing up to the cloud, backing up to a couple of...
Read full review of Veeam Backup & Replication »

Review 1 of 5

Customer Service

Syed Mohammed Wasi
Technical Consultant at Ministry of Finance - Saudi Customs
Technical support for this solution is fine. However, it is very hard to reach level one. Level two and three are ok,...
Read full review of ManageEngine OpManager »
Rodrigo Torres
CEO at AXIOVISTA spa
We have a very long relationship with ManageEngine development and support guys in India. We have direct access to...
Read full review of ManageEngine Applications Manager »
Nayef Hamzeh
IT Manager at cmc
Technical support has been very good.
Read full review of ManageEngine ServiceDesk Plus »
SYED KAMRAN AHMED
Enterprise Senior Account Manager Sales at a tech services company
Technical support can be problematic. They usually support us from India, but because of compliance requirements,...
Read full review of ManageEngine Applications Manager »
Abbasi Poonawala
User at a financial services firm
I am quite satisfied with the customer support. They have bigger support teams available and the routing to the...
Read full review of ManageEngine Desktop Central »
Andreas Nuelati
System Administrator at AWT International- Croatia
We haven't reached out to technical support. However, they do offer contact and options to arrange meetings. They...
Read full review of ManageEngine ADManager Plus »
Albeez
IT Director at DAR AL ARKAN
Customer Service: I would give customer service a rating of 7/10. Technical Support: I would give technical support a...
Read full review of ManageEngine ServiceDesk Plus »
Mahmoud Mawad
IT network admin at GASCO
The support of ManageEngine OpManager could improve. We had two issues and the support was not able to solve our...
Read full review of ManageEngine OpManager »
Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government
We maintained three (3) levels of support for incident escalations. The second (technical support) and third levels...
Read full review of ManageEngine ServiceDesk Plus »
Jose Antonio Rivera Mora
IT Project Office Manager at Grupo Lala
I don't have direct access to their technical support. However, I am aware of some of the tickets that our clients...
Read full review of ManageEngine OpManager »
Shashank Bajpai
CIO at ECGC LTD.
Our experience with the technical support for ManageEngine EventLog Analyzer was very good. They understood our...
Read full review of ManageEngine EventLog Analyzer »
Anil Rao
Vice President Delivery & Operations at Rezilyens
We have had to use ManageEngine ServiceDesk Plus's tech support once or twice. A client of ours had all of their...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Senior Information Technology Specialist at a philanthropy
Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved...
Read full review of ManageEngine Desktop Central »
Anonymous User
MD at a recruiting/HR firm
We've dealt with support in the past, and they were helpful and responsive. We had a few challenges where issues went...
Read full review of ManageEngine OpManager »
Anonymous User
Senior Information Technology Specialist at a philanthropy
Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved...
Read full review of ManageEngine OpManager »
Anonymous User
Pre-Sales Engineer at a tech services company
The technical support for ManageEngine is good enough.
Read full review of ManageEngine SupportCenter Plus »
Srinivasan Naidu
Senior System Engineer at Qatar Petroleum
We have been in contact with technical support and are satisfied with the speed of their answers.
Read full review of ManageEngine OpManager »
Anonymous User
Product Manager - IT Management Solutions at a reseller
Customer Service: ManageEngine offers a great customer support in the pre-sale phase and even after the sale....
Read full review of ManageEngine Desktop Central »
Krishna Krishna
System Administrator at Computer Network Systems
Technical support is very good.
Read full review of ManageEngine OpManager »
Anonymous User
Director of Information Technology at a aerospace/defense firm
I haven't had very good support from those guys.
Read full review of ManageEngine Log360 »
Anonymous User
Network Admin at a manufacturing company
Customer Service: Customer service is very good & polite. As I mentioned elsewhere, they should appoint more tech...
Read full review of ManageEngine Firewall Analyzer »
Anonymous User
Network Administrator at a financial services firm
3/10 - They have messed up our licensing the last three times we needed to purchase additional licenses. Also, they...
Read full review of ManageEngine Desktop Central »
Belal Shamim
Practice Lead at a tech services company
I have used tech support. I find them helpful, and they give correct advice.
Read full review of ManageEngine Applications Manager »
Anonymous User
CISO at a financial services firm
There has been nothing we needed to contact ManageEngine's technical support for. In terms of things we may have...
Read full review of ManageEngine IT360 »
Anonymous User
IT Security Officer at a mining and metals company
I have not been in contact with technical support, although my understanding is that it is fine and we are satisfied...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Product Manager - IT Management Solutions at a reseller
Excellent.
Read full review of ManageEngine Applications Manager »
Euler Monteza
Coordinador de Servicios Tecnológicos at a legal firm
I haven't had the chance to contact technical support. Maybe the person in our Colombia headquarters who worked with...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Senior IT Support Analyst at a healthcare company
We have tickets in to get it fixed but we are not having a lot of luck.
Read full review of ManageEngine Log360 »
Anonymous User
ITSM Engineer at a tech services company
Technical support has been okay. It's good. However, sometimes it takes longer to answers some questions. I want to...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Senior IT Support Analyst at a healthcare company
The technical support, like the software, is hit or miss. Sometimes it takes a long time to get anything done. We...
Read full review of ManageEngine Desktop Central »

Review 1 of 30

Rajeev Vadudevan
Founder & CEO at a tech services company
Technical support has always been great. They're the best in the business and are very helpful and supportive. We...
Read full review of Veeam Backup & Replication »
Thiago Souza
Solutions Architect at Net Place
I rate the technical support as a ten out of ten. Veeam boasts a wide documentation forum in which most issues can be...
Read full review of Veeam Backup & Replication »
Shay Hyams
Pre-sales Engineer at Dorcom
Veaam technical support, from my perspective, is one of the best technical support I've ever engaged with.
Read full review of Veeam Backup for Office 365 »
Enayat Galsulkar
Senior Information Security Consultant at Future Telecom
The technical support is very slow — their response time is very slow. If I raise a ticket, they should quickly...
Read full review of Veeam Backup & Replication »
Damian Brand
IT Manager at OceanWeb Ltd
We don't really have much experience with their support. Over the five years, we've maybe put in one or two tickets,...
Read full review of Veeam Backup & Replication »
Jóhann G. Thorarensen
IT Manager at Sund Upper Secondary School
I find that technical support can be improved because for people who are knowledgeable, it is good, whereas for...
Read full review of Veeam Backup for Office 365 »
Wira Chinwong
Service Director at scsi co.,ltd
We've dealt with technical support in the past and it has been great. We have no complaints. They are very quick to...
Read full review of Veeam Agent for Linux »
Chris Childerhose
Lead Infrastructure Architect at ThinkON
Customer Service: Customer service is always been top notch and I rate it a 10/10. Technical Support: Technical...
Read full review of Veeam Backup & Replication »
KEREM CEBI
Director of Professional Services | Senior Solution Architect | Trainer at a tech services company
We've been in touch with technical support. We find them to be helpful and responsive. They are also kind. We do not...
Read full review of Veeam Backup & Replication »
Engeline Snijders
Teamlead Enterprise Content Management at a pharma/biotech company
Everything went fairly smoothly from a technical point of view and from a point of view of implementation and other...
Read full review of Veeam Backup for Office 365 »
Alejandro Ortazon
Manager, Cloud workload Migration & Onboarding Lead at Globe Telecom
Veeam offers good support. After you get their product, they provide online support. You just need to raise a ticket,...
Read full review of Veeam Backup & Replication »
Anonymous User
Architect
5/5. Good Pre-sales and sales team. Always available (and fast) when needed.
Read full review of Veeam Backup & Replication »
Anonymous User
Senior System Engineer
Customer Service: Veeam customer service is top notch. Previously I have worked closely with them to request...
Read full review of Veeam Backup & Replication »
Anonymous User
Data Center Expert
Veeam support is pretty good but has degraded somewhat as they have grown. Not surprising as this happens to every...
Read full review of Veeam Backup & Replication »
Anonymous User
CTO
Customer Service: Very good. Technical Support: Very good.
Read full review of Veeam Backup & Replication »
Anonymous User
Technical Lead & ICT Senior Infrastructure Engineer at a tech services company
Customer Service: 1 to 10, I give an 8. Technical Support: 1 to 10, I give an 8.
Read full review of Veeam Backup & Replication »
Anonymous User
IT Manager at a legal firm
I have no issues with technical support. They have been helpful and responsive and I am satisfied with the level of...
Read full review of Veeam Backup & Replication »
Anonymous User
IT manager at a wholesaler/distributor
Customer Service: 5/5 Technical Support: 5/5
Read full review of Veeam Backup & Replication »
Anonymous User
Technical Solution Specialist at Zones Inc.
Customer Service: Good. Technical Support: Good.
Read full review of Veeam Backup & Replication »
Anonymous User
IT Manager at a consultancy
This product is supported well.
Read full review of Veeam Backup & Replication »
Anonymous User
Sr. Systems Engineer
Customer Service: Excellent customer service. I have mostly dealt with tech support. Technical Support: Excellent....
Read full review of Veeam Backup & Replication »
Anonymous User
Data Center Consultant at a tech services company
Veeam support is integrated across phone, chat, and email, and they have excellent discipline.
Read full review of Veeam Backup & Replication »
Anonymous User
Technical Consultant
Customer Service: Was excellent now very good. Technical Support: Good+.
Read full review of Veeam Backup & Replication »
Anonymous User
Network Operations Manager at a educational organization
That ReFS issue was one of the things that I had with technical support. For the most part they have been very...
Read full review of Veeam Backup & Replication »
Shahul Hameed
Senior Data Center Administrator at a manufacturing company
Technical support is amazing.
Read full review of Veeam Backup & Replication »
Barna Kosa
IT Services Manager at a tech services company
The technical support is excellent. It's one of the best I've met so far.
Read full review of Veeam Backup & Replication »
Anonymous User
Technical Consultant / EUC Specialist at a tech services company
We seldom contact support, but in the cases we do, I’d give it a 9, 10 being the best.
Read full review of Veeam Backup & Replication »
Anonymous User
Backup Engineer at a tech services company
We are very satisfied with Veeam's technical support.
Read full review of Veeam Agent for Linux »
Anonymous User
Senior Solution Architect at a comms service provider
I never had to create a support ticket for this solution.
Read full review of Veeam Agent for Microsoft Windows »
Anonymous User
Solutions Architect at a tech services company
The few times that I’ve had to call Veeam support, it has been a pleasant experience. They are courteous and...
Read full review of Veeam Backup & Replication »

Review 1 of 30

Technical Support

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