Compare ManageEngine vs TeamViewer

ManageEngine

Based on 340 reviews.

TeamViewer

Based on 126 reviews.

Overview

Information Not Available

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.

Sample Customers

ManageEngine Applications Manager

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity

ManageEngine ServiceDesk Plus

Tranter IT Infrastructure Services Limited, Sterlite Technologies, averda, Radiology Associates

ManageEngine SupportCenter Plus

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

TeamViewer

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

TeamViewer Tensor

GE Oil & Gas, Android Police, Smartlaunch

Monitis

Porsche Informatik

TeamViewer Remote Management

Carey Paul Honda

Popular Solutions

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine Endpoint Central

18 reviews

ManageEngine OpManager

13 reviews

TeamViewer

5 reviews

TeamViewer Remote Management

16 reviews

TeamViewer Tensor

2 reviews

Top Industries

Educational Organization

29%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Computer Software Company

14%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anil Rao
Vice President Delivery & Operations at Rezilyens
We primarily use ManageEngine ServiceDesk Plus to define and manage use cases. Compared to ServiceNow, it serves as a...
Read full review of ManageEngine ServiceDesk Plus »
Tanveer Khalid
Technical Consultant at Kidan
I use this tool for monitoring and managing our network infrastructure. It helps us keep track of our entire setup...
Read full review of ManageEngine Site24x7 »
Md Abdul Hakim
System Engineer at Corporate Projukti Limited
We started using Microsoft Azure a couple of years ago, and now we're trying to use some management task manager...
Read full review of ManageEngine IT Asset Management »
Abrar Hussain Khan
Technology Lead at GMG
I use the solution to validate systems that are not patched and ensure security compliance. I conduct regular checks...
Read full review of ManageEngine Patch Manager Plus »
SahilRana
Manager - IT at Milliman
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

David Fitzerman
Chief Alchemist/ VP at DFC BBQ

Read full review of TeamViewer Remote Management »
Rich Mayo
Owner at Sensible Solutions Inc.
My primary use case for TeamViewer is all of my remote support. I use it throughout the organization for remotely...
Read full review of TeamViewer »
IanWeekes
Technical Architect at National Grid
TeamViewer Tensor supports internal and external customers with IT support issues, enabling them to work on multiple...
Read full review of TeamViewer Tensor »
Anonymous User
Managing Director at a sports company
Our primary use is to enable us to talk with customers about their products, without needed to be in their home with...
Read full review of TeamViewer Pilot »

Review 1 of 4

Customer Service

Park Armstrong
Chief Technical and Solution Architect at Vertigo Inc.
I had some pretty significant problems, and they were very complicated. I've had a number of conversations with them,...
Read full review of ManageEngine Endpoint Central »
Tanveer Khalid
Technical Consultant at Kidan
The customer service is quite easy to access. They will answer me in just a few minutes, and their support is prompt.
Read full review of ManageEngine Site24x7 »
Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Sometimes, IT issues arise like fraud blocking or service-related problems. When facing an issue, feedback is...
Read full review of ManageEngine IT Asset Management »
Gabriel Clement
Lead IT Security and Remediation at ARM Holdings Company
We have purchased a subscription for the solution's global technical support service. It enables patch updates at...
Read full review of ManageEngine OpManager »
Aneesh Mangla
Account Manager and Marketing Executive at Computer Ware (India) Pvt. Ltd.
Customer support provides efficient email-based support globally. If you subscribe to their licenses, you receive...
Read full review of ManageEngine Log360 »
Charles A
Deputy Director at Access Healthcare Services Pvt Ltd
The support is there. If any issues arise, we contact them, and the ManageEngine team provides the support.
Read full review of ManageEngine Endpoint Central »
Ameen Ahsan
Lead - IT Helpdesk at a financial services firm
How ManageEngine works is they have partner support. In my region, they have only one partner. If my understanding is...
Read full review of ManageEngine Endpoint Central »
NitinKumar1
SecOps Lead at Barco
The customer support team is great. I have not experienced a support team like this using any other solution. There...
Read full review of ManageEngine Endpoint Central »
Sabry Salem
Remote IT Manager KSA at Andalusia Group
We don't require any support from the product since we have a good engineer.
Read full review of ManageEngine Endpoint Central »
Belal Shamim
Practice Lead at a tech services company
I have used tech support. I find them helpful, and they give correct advice.
Read full review of ManageEngine Applications Manager »
Anonymous User
IT Systems Manager at Algorythma
The technical support is good but sometimes, there is a slight delay in response.
Read full review of ManageEngine Endpoint Central »
William Cochran
Senior Systems Engineer at Accurate Corrosion Control, Inc.
When we had to reach out to the solution's technical support, they were happy to work with us, and you can have a...
Read full review of ManageEngine ADAudit Plus »
Abrar Hussain Khan
Technology Lead at GMG
Online technical support is far better than partner support. Overall, I would rate the support as an eight out of ten.
Read full review of ManageEngine IT Asset Management »
Chris B
Manager of Information Technology at a engineering company
The technical support is great. The challenge is that sometimes support has to go back to development and the lead...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Staff Information System Analyst
Haven't called yet.
Read full review of ManageEngine Firewall Analyzer »
Louis Chung
IT Projects Manager at a energy/utilities company
We haven't had to contact their technical support. So far this solution is working well and doing what it's supposed...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior Information Technology Specialist at a philanthropy
Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved...
Read full review of ManageEngine OpManager »
AlexiaChristofi
Customer Success Leader at Channel-IT Ltd. (CY) - Channel-IT Greece
There is good technical support from ManageEngine ServiceDesk Plus. I rate them a ten out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Jai S
Student at Rabdan Academy
Customer service and support have everything. It is quite comprehensive and amazing.
Read full review of ManageEngine OpManager »
Anonymous User
Product Manager at a tech services company
We use technical support at times, especially when there is a new release. Sometimes we need remote support from the...
Read full review of ManageEngine OpManager »
Sachin Nagpal
Project Manager at NIIT Limited
We have not needed the technical support but we know it is there if we need it.
Read full review of ManageEngine OpManager »
T.P. Thomas
Senior Engineer at a manufacturing company
We contacted their technical support and mostly found their compatibility to be good. However, support can sometimes...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Applications Specialist II at a government
I have not used it but from what I understand, their technical support is not that great.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Datacenter Engineer at a university
I did not contact technical support.
Read full review of ManageEngine ADManager Plus »
Anonymous User
ME Product Engineer at a tech services company
We've dealt with technical support in the past. I can say with certainty they have been very good, and very...
Read full review of ManageEngine Log360 »
Anonymous User
ICT Support Analyst & SNN/LLPG officer at a local government
4/10. Symantec, for instance, has better business support as you can log in for follow ups. It takes time for your...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior IT Manager
The technical support is excellent.
Read full review of ManageEngine Endpoint Central »
Anonymous User
Network Administrator at a maritime company
I have not had any issues, so I have not needed to contact technical support.
Read full review of ManageEngine Endpoint Central »
Kris S, MIITP CITPNZ
Product Manager at a tech services company
Customer service is very knowledgeable. There is no doubt about it because ManageEngine's workforce has been built...
Read full review of ManageEngine Desktop Central MSP [EOL] »
AmerSyed
Infrastructure Lead at Dar Global
I require support from time to time and usually write to them for assistance. While they are generally good, there...
Read full review of ManageEngine Endpoint Central »

Review 1 of 30

Chinthaka Kannangara
Network System Engineer at VSIS
The solution really is very straightforward. Therefore, there hasn't really been a need to reach out to technical...
Read full review of TeamViewer Remote Management »
Gourav Suri
Architect Lead at a tech vendor
I've never contacted technical support. I can't speak to how responsive or helpful they are.
Read full review of TeamViewer »
Kotayba Bouzian
Founder, VP at Digital Age Blog
I've never been in touch with technical support.
Read full review of TeamViewer »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
I have yet to have a need to reach out to technical support. Therefore, I can't speak to how they operate.
Read full review of TeamViewer »
Anoop-Kumar
Video conferencing Admin at Akshara Enterprises India Pvt Ltd
We’ve never really contacted technical support. I can’t really speak to how helpful they are as I don’t have much...
Read full review of TeamViewer »
Stavros Tsakmakas
Junior Middle Office Officer at a financial services firm
I’ve never dealt with technical support in the past. I can’t speak to how they would be if someone needs help.
Read full review of TeamViewer »
David Fitzerman
Chief Alchemist/ VP at DFC BBQ
I've never had to use tech support for any product.
Read full review of TeamViewer Remote Management »
MartinPotgieter
Services Manager at Bytes Systems Integration
The support could improve their speed. I rate the support from TeamViewer a three out of ten.
Read full review of TeamViewer »
Jawad Riaz Ahmed
Manager Networks at Future Point Technologies
I have contacted customer service and support a couple of times, but it was not good. The support personnel seem to...
Read full review of TeamViewer Remote Management »
MuhammadFurqan
Senior consaltant at System Limited
We don't have any complaints about the solution so far.
Read full review of TeamViewer Remote Management »
KristenRobb
Unemployed
Their tech support is really good. They were always very helpful. I would give them a ten out of ten.
Read full review of TeamViewer »
Tawanda Sibanda
Sponsorship at World Vision Zimbabwe
Got support documentation and never needed to call customer service.
Read full review of TeamViewer »
Anonymous User
Web Administrator at a sports company
Technical support is usually prompt and helpful. Following their Twitter feed helps with monitoring for external...
Read full review of TeamViewer »
Anonymous User
GIS Developer at a transportation company
I've used the vendor's technical support a few times. They're responsive and they took care of my concerns. They...
Read full review of TeamViewer »
Eman Ahmed
Head of Tourism Development at a tech services company
I have not been in contact with technical support because I haven't had any issues.
Read full review of TeamViewer Remote Management »
Alexis Alarcón
IT Manager at a non-profit
We did call technical support once and they were very helpful and responsive.
Read full review of TeamViewer Remote Management »
Anonymous User
Analist / developer at a tech services company
Customer Service: Customer service is very good. The people at TeamViewer are listening to what you want and try to...
Read full review of TeamViewer »
ChuckBeasley
Maintenance Supervisor at Atlanta Metropolitan State College
We called the support only one time. That was just to make sure we were doing something right, and we were. On a...
Read full review of TeamViewer »
David Oparinde
Managing Director
I have not used technical support.
Read full review of TeamViewer »
ClementYUNES
Freelancer at Freelance
The tech support was very straightforward, providing real-time chats or assistance.
Read full review of TeamViewer »
Anonymous User
Account Manager at a tech services company
Technical support is available. They work remotely.
Read full review of TeamViewer Remote Management »
Anonymous User
Software Test Engineer at a tech services company
I have not contacted technical support.
Read full review of TeamViewer »
Anonymous User
Network Technician at a maritime company
I’ve never had the chance to talk to technical support.
Read full review of TeamViewer »
Anonymous User
Managing Director at a sports company
We have had a little bit of experience with technical support, although not much. We are satisfied with the support.
Read full review of TeamViewer Pilot »
Anonymous User
Regional IT at a maritime company
Customer Service: I have never ever had to call the TeamViewer customer service hotline because the product is a very...
Read full review of TeamViewer »
Reviewer97120
Global Partner Service Practice at a tech vendor
I have not contacted the support, I have not had any issue needing the support.
Read full review of TeamViewer »
Wai Kok Cheng
Head of Information Security at K2 Baseline Sdn Bhd
We have not faced any issue contacting support.
Read full review of TeamViewer »
Anonymous User
IT Support and Development at a local government
We haven't yet contacted technical support.
Read full review of TeamViewer »
Felician (Felix)Farcutiu
Technical Support for Commercial Theater Division at a media company
We never need tech support. We needed it once three years ago. We sent an email and had an answer almost immediately.
Read full review of TeamViewer »
Anonymous User
Principal Owner at a consultancy
I didn't directly deal with technical support myself. I can't speak to how helpful or responsive they are.
Read full review of TeamViewer Remote Management »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.