Compare ManageEngine vs TeamViewer

ManageEngine

Based on 183 reviews.

TeamViewer

Based on 99 reviews.

Latest Research

TeamViewer Remote Management vs. ManageEngine Desktop Central MSP

Updated: September 2022

ManageEngine Desktop Central MSP vs. TeamViewer Remote Management

Updated: September 2022

Overview

Information Not Available

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.

Sample Customers

ManageEngine ServiceDesk Plus

Tranter IT Infrastructure Services Limited, Sterlite Technologies, averda, Radiology Associates

ManageEngine SupportCenter Plus

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

ManageEngine Desktop Central MSP

South Jersey Techies, DCI, Lumen 21, Provendo, Saga, Gyver, AcroTec

TeamViewer Remote Management

Carey Paul Honda

Popular Solutions

ManageEngine Desktop Central

23 reviews

ManageEngine ServiceDesk Plus

22 reviews

ManageEngine OpManager

11 reviews

TeamViewer

44 reviews

TeamViewer Remote Management

14 reviews

TeamViewer Pilot

2 reviews

Top Industries

Comms Service Provider

28%

Computer Software Company

17%

Government

Financial Services Firm

Comms Service Provider

28%

Computer Software Company

17%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kris S, MIITP CITPNZ
Product Manager at a tech services company
Our use cases for ManageEngine Desktop Central MSP are for configurations, updates, patching, and automating the...
Read full review of ManageEngine Desktop Central MSP »
Saqib Akbar
NOC Analyst at a manufacturing company
I use it for email creation, password reset, group creation, group modification, etc. I use it to perform most of the...
Read full review of ManageEngine ADManager Plus »
Anonymous User
Technology Manager at a computer software company
We are using ManageEngine AssetExplorer in our organization for administrators, finance department, and for IT asset...
Read full review of ManageEngine AssetExplorer »
Anonymous User
IT Security Admin at a university

Read full review of ManageEngine Log360 »
AjayJoshi
Executive-Recruitment at Tech Mahindra Limited
I am a user as well as a functional person who understands the process, suggests flows, and asks ManageEngine some...
Read full review of ManageEngine Applications Manager »

Review 1 of 5

David Fitzerman
Chief Alchemist/ IT Operations Manager at DFC International Computing

Read full review of TeamViewer Remote Management »
Devanand PR
IT Support Executive at a healthcare company
TeamViewer is for desktop support. It's for giving remote support to users. If I was a member of tech support, for...
Read full review of TeamViewer »
Anonymous User
Managing Director at a sports company
Our primary use is to enable us to talk with customers about their products, without needed to be in their home with...
Read full review of TeamViewer Pilot »

Review 1 of 3

Customer Service

Opoku Afriyie-Asante
Data Analyst/Software Engineer at a government
We maintained three (3) levels of support for incident escalations. The second (technical support) and third levels...
Read full review of ManageEngine ServiceDesk Plus »
Park Armstrong
Chief Technical and Solution Architect at Vertigo Inc.
I had some pretty significant problems, and they were very complicated. I've had a number of conversations with them,...
Read full review of ManageEngine Desktop Central »
Park Armstrong
Chief Technical and Solution Architect at Vertigo Inc.
I haven't had as much need for support on this product. I have had better success with technical support on this...
Read full review of ManageEngine ADAudit Plus »
Vishal Rajavat
Security Operations Center Analyst at a tech services company
I have contacted technical support, and they solved a particular issue I was facing.
Read full review of ManageEngine Log360 »
Shashank Bajpai
CIO at ECGC LTD.
We have a lot of contact with their customer support and they have been responsive.
Read full review of ManageEngine EventLog Analyzer »
Santiago Mantilla
Senior Information Technology Security Consultant at a tech services company
The issue with ManageEngine Desktop Central MSP is the support because this company has support from India and it is...
Read full review of ManageEngine Desktop Central MSP »
Vinod Pardeshi
Assistant Manager - IT at MEP Infrastructure Developers Ltd.
Technical support has been good and we've been satisfied with their level of service. They have a good inbuilt chat...
Read full review of ManageEngine Desktop Central »
MohammedShaheer
IT Administrator at Qatar Diyar
I rate the technical support an eight out of ten. They are good, but sometimes the developers in technical support...
Read full review of ManageEngine ADAudit Plus »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
The technical support is good. A month ago, I submitted a support ticket and they were able to solve my issues.
Read full review of ManageEngine IT360 »
Jose Antonio Rivera Mora
IT Project Office Manager at Grupo Lala
I don't have direct access to their technical support. However, I am aware of some of the tickets that our clients...
Read full review of ManageEngine OpManager »
Sigal Svilim
Chief Information Officer at Supergas
We rely on the integrator for support.
Read full review of ManageEngine ServiceDesk Plus »
Karthik G
Enterprise Pre-sales Specialist at Bluechip Infotech Pty Ltd
I would give ManageEngine support 10 out of 10 because they've been helpful in terms of integrations. If there is an...
Read full review of ManageEngine ADAudit Plus »
Albeez
IT Director at DAR AL ARKAN
Customer Service: I would give customer service a rating of 7/10. Technical Support: I would give technical support a...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Network Technician at a tech services company
Very happy with tech support but would like to see someone there on the weekends.
Read full review of ManageEngine Desktop Central »
Anonymous User
Applications Specialist II at a government
I have not used it but from what I understand, their technical support is not that great.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Product Manager - IT Management Solutions at a reseller
Excellent.
Read full review of ManageEngine Applications Manager »
Deena Khattab
MIS Manager at Misr Glass Manufacturing
Technical support is very responsive. During some updates, we had a few small issues and they fixed them for us.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Datacenter Engineer at a university
I haven't really dealt with technical support yet, though I get the sense they are cooperative.
Read full review of ManageEngine ADManager Plus »
Anonymous User
System Engineer at a engineering company
9/10
Read full review of ManageEngine Desktop Central »
Anonymous User
IT Manager at The White Family Companies, Inc.
The few times we have contacted customer support they have always very quickly solved the problem. Every support...
Read full review of ManageEngine Desktop Central »
Anonymous User
Global Infosec Lead at a tech services company
My experience with technical support has been good.
Read full review of ManageEngine Desktop Central »
Anonymous User
IT Infrastructure and Security Manager at a computer software company
I've spoken with technical support in the past. It's a hit and miss, depending on who you speak with support. Some...
Read full review of ManageEngine Desktop Central »
Belal Shamim
Practice Lead at a tech services company
I have used tech support. I find them helpful, and they give correct advice.
Read full review of ManageEngine Applications Manager »
Anonymous User
Head of Information Technology and Systems at a consumer goods company
Their technical support has been very helpful and is very good.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
Senior Information Technology Specialist at a philanthropy
Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved...
Read full review of ManageEngine Desktop Central »
Anonymous User
Operations and Support Manager at a consultancy
We have had sales support from ManageEngine Desktop Central and they have been very helpful.
Read full review of ManageEngine Desktop Central »
Anonymous User
Information Security Manager at a tech services company
Technical support, so far, has been very responsive. We had an issue once related to adding indexes to patch agents...
Read full review of ManageEngine Patch Manager Plus »
Anonymous User
ME Product Engineer at a tech services company
We've dealt with technical support in the past. I can say with certainty they have been very good, and very...
Read full review of ManageEngine Log360 »
Anonymous User
MD at a recruiting/HR firm
We've dealt with support in the past, and they were helpful and responsive. We had a few challenges where issues went...
Read full review of ManageEngine OpManager »
Anonymous User
Technology Manager at a computer software company
The support is very good. They provide support 24 hours a day five days a week and are responsive to solving issues...
Read full review of ManageEngine AssetExplorer »

Review 1 of 30

Evrard Armel N'chott
Co-founder & Digital Transformation Officer at a energy/utilities company
I would rate technical support as 8/10.
Read full review of TeamViewer »
Jason Miller
Application Engineer at AirTies
I haven't had a chance to use their tech support. I've only searched a couple times on forums.
Read full review of TeamViewer »
Benny Sumitro
GM Technical Management at PT. DATACOMM DIANGRAHA
I have not contacted technical support.
Read full review of TeamViewer »
Stephen Achi
Security Solution Architect at Structured Energy Systems
We have received good support from the customer service team although at times we have waited a long time in the queue.
Read full review of TeamViewer »
Tawanda Sibanda
Sponsorship at World Vision Zimbabwe
Got support documentation and never needed to call customer service.
Read full review of TeamViewer »
Stavros Tsakmakas
Junior Middle Office Officer at a financial services firm
I’ve never dealt with technical support in the past. I can’t speak to how they would be if someone needs help.
Read full review of TeamViewer »
Alexandru Volosencu
Software Test Engineer at a tech services company
I have not contacted technical support.
Read full review of TeamViewer »
StephenDay
IT Director at a healthcare company
Their support has always been good. Over the years, there have been things where I had a question come up or...
Read full review of TeamViewer »
Devanand PR
IT Support Executive at a healthcare company
We've never actually reached out the technical support. I can't speak to their level of helpfulness or responsiveness...
Read full review of TeamViewer »
Chinthaka Kannangara
Network System Engineer at VSIS
The solution really is very straightforward. Therefore, there hasn't really been a need to reach out to technical...
Read full review of TeamViewer Remote Management »
Link Porterfield
Founding Member at epic.network
I try to go to the TeamViewer forums before contacting their technical support. My interactions with the technical...
Read full review of TeamViewer »
Gourav Suri
Architect Lead at a tech vendor
I've never contacted technical support. I can't speak to how responsive or helpful they are.
Read full review of TeamViewer »
UdaySiddu
Software Consultant at a tech services company
The tech support is good, although they have recently made modifications to their licensing model.
Read full review of TeamViewer Pilot »
Konstantinos Katselis
ITFlow at It Support
I have not needed to use the support from TeamViewer.
Read full review of TeamViewer »
Anonymous User
Computer Repair at a non-profit
Technical support is 8/10.
Read full review of TeamViewer »
Anonymous User
Regional IT at a maritime company
Customer Service: I have never ever had to call the TeamViewer customer service hotline because the product is a very...
Read full review of TeamViewer »
Anonymous User
IT Manager at a recruiting/HR firm
I haven't ever needed to use it.
Read full review of TeamViewer »
Dan Wilkening
Network Administrator at Parksite
The technical support has been great. The couple of times that I have ever needed anything, I will send an email. I...
Read full review of TeamViewer »
Anonymous User
CEO
I have not had to use technical support.
Read full review of TeamViewer »
Samuel Mathabe
IT Supervisor at a financial services firm
I'm currently using TeamViewer on a daily basis but I never had issues with TeamViewer. Since I'm a senior level IT...
Read full review of TeamViewer »
Anonymous User
Director at Morpheus Technologies Ltd
We hardly have to use technical support. When I have in the past, they have been very good: prompt, professional and...
Read full review of TeamViewer »
Marios Morfakis
Regional Manager at AKC Enterprise Ltd
I have used the support from TeamViewer. I would rate the support from TeamViewer a five out of five.
Read full review of TeamViewer »
Anonymous User
Account Manager at a tech services company
Technical support is available. They work remotely.
Read full review of TeamViewer Remote Management »
Anonymous User
Principal Owner at a consultancy
I didn't directly deal with technical support myself. I can't speak to how helpful or responsive they are.
Read full review of TeamViewer Remote Management »
Anonymous User
Senior Manager, Information Technology at a university
I used technical support when purchasing the solution and they were fine.
Read full review of TeamViewer »
Anonymous User
IT Support and Development at a local government
We haven't yet contacted technical support.
Read full review of TeamViewer »
Abdelkader Raway
User at a financial services firm
I didn't have any problems using TeamViewer to open a support ticket with the vendor. As a result, I can't give you a...
Read full review of TeamViewer Remote Management »
Erkan Varol
SAP manager at Ankutsan
I've never used technical support from TeamViewer.
Read full review of TeamViewer »
KristenRobb
Unemployed
Their tech support is really good. They were always very helpful. I would give them a ten out of ten.
Read full review of TeamViewer »
Mary Kambo
Penetration tester at KNBS (Kenya National Bureau of Statistics)
I haven't dealt with support very often. They have a contact page to reach them if you need assistance.
Read full review of TeamViewer »

Review 1 of 30

Technical Support

No Data Available

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