ManageEngine vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
ManageEngine
Based on 285 reviews.
ServiceNow
Based on 428 reviews.
Latest Research
Overview
Information Not Available
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
ManageEngine Applications Manager
Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity
ManageEngine IT Asset Management
TRA
ManageEngine IT360
Khimji Ramdas, RME Global, Bank of Namibia, DORMA, PMSI, National Commodities Exchange, EMA, Redstone, First Source
ManageEngine ServiceDesk Plus
Tranter IT Infrastructure Services Limited, Sterlite Technologies, averda, Radiology Associates
ManageEngine SupportCenter Plus
Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems
ServiceNow
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
ServiceNow Discovery
York, National Grid, DXC Technology, experian, BEACHBODY
Loom Systems
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
ServiceNow IT Operations Management
servicenow, TransAlta, NATS, Symantec
ServiceNow Cloud Observability
InVision, Twilio, Lyft, Yext, DigitalOcean,
Popular Solutions
Top Industries
Educational Organization
30%
Computer Software Company
12%
Comms Service Provider
9%
Financial Services Firm
6%
Educational Organization
16%
Financial Services Firm
12%
Computer Software Company
12%
Manufacturing Company
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Technical Support
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