Compare ManageEngine vs McAfee

ManageEngine

Based on 367 reviews.

McAfee

Based on 142 reviews.

Sample Customers

ManageEngine Application Control Plus

AaSys Group, Ferrari, Vallent, Cutera

McAfee Total Protection for Data Loss Prevention

Kleberg Bank

McAfee Application Control

Contec

Popular Solutions

ManageEngine ServiceDesk Plus

13 reviews

ManageEngine Endpoint Central

13 reviews

ManageEngine OpManager

12 reviews

McAfee ePolicy Orchestrator

5 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

Government

Financial Services Firm

Manufacturing Company

Marketing Services Firm

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
ManojNair2
Founder/Director at Augesys Solutions Pvt Ltd
ManageEngine Patch Manager Plus was the first solution on the cloud six years ago when I started using this product....
Read full review of ManageEngine Patch Manager Plus »
Mostafiz Miah
Sr. Presales & Technical Lead at Elitbuzz Technologies Ltd
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at Computer Ware (India) Pvt. Ltd.
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at Access Healthcare Services Pvt Ltd
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »

Review 1 of 5

PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator involve deploying multiple customers for endpoint solutions, EPP...
Read full review of McAfee ePolicy Orchestrator »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Customer Service

Mohamed Najeem
System Administrator at HRA
When it comes to technical support, it depends upon the contract you have. ManageEngine's chat team provides support....
Read full review of ManageEngine ServiceDesk Plus »
AliImran
Network Administrator at a manufacturing company
Technical support from ManageEngine has never been utilized.
Read full review of ManageEngine ADManager Plus »
Gabriel Clement
Lead IT Security and Remediation at a financial services firm
The support provided by ManageEngine Log360 is fantastic.
Read full review of ManageEngine Log360 »
Hoa-Nguyen
Head Of Finance - Digital Venture at a transportation company
The technical support for ManageEngine is very good, and I would rate it a seven out of ten.
Read full review of ManageEngine Firewall Analyzer »
Shibu Babuchandran
Regional Manager/ Service Delivery Manager at a tech services company
If you have any issues with implementation, support is available to help. Technical support is rated a nine out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Syed Fahad ALi
System administrator at National Foods
The solution's technical support connects immediately and resolves our queries.
Read full review of ManageEngine Patch Manager Plus »
Anil Rao
Vice President Delivery & Operations at Rezilyens
We have had to use ManageEngine ServiceDesk Plus's tech support once or twice. A client of ours had all of their...
Read full review of ManageEngine ServiceDesk Plus »
Edgar Serrano
Director of Information Technology at ST ANNES MATERNITY HOME
Technical support is poor. Sometimes I needed to look for my own solution on my own time as support was not able to...
Read full review of ManageEngine Endpoint Central »
Ameen Ahsan
Lead - IT Helpdesk at a financial services firm
How ManageEngine works is they have partner support. In my region, they have only one partner. If my understanding is...
Read full review of ManageEngine Endpoint Central »
Dmytro Petrashchuk
CTO at IT Specialist LLC
ManageEngine's technical support team are very helpful and do their best to solve any question. In general, I'm very...
Read full review of ManageEngine ADAudit Plus »
Julio Cesar De Faria Junior
IT Security Admin at MeedBr
I believe the customer support team at ManageEngine is excellent, providing timely assistance and helping us solve...
Read full review of ManageEngine Log360 »
Md Abdul Hakim
System Engineer at Corporate Projukti Limited
Sometimes, IT issues arise like fraud blocking or service-related problems. When facing an issue, feedback is...
Read full review of ManageEngine IT Asset Management »
MUBDIUL ISLAM
Junior System Engineer at Corporate Projukti Limited
Technical support from ManageEngine is very satisfactory. I would rate it as ten points out of ten.
Read full review of ManageEngine ADManager Plus »
Anonymous User
Senior System Administrator at a tech services company
While you can live chat with technical support, they are only available for maybe seven or eight hours a day. If you...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Senior IT Manager
The technical support is excellent.
Read full review of ManageEngine Endpoint Central »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not dealt with technical support for this solution.
Read full review of ManageEngine OpManager »
Anonymous User
Network engineer at a manufacturing company
I have made use of technical support and am certainly very satisfied with them.
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
CISO at a financial services firm
There has been nothing we needed to contact ManageEngine's technical support for. In terms of things we may have...
Read full review of ManageEngine IT360 »
Anonymous User
Network Administrator at a financial services firm
3/10 - They have messed up our licensing the last three times we needed to purchase additional licenses. Also, they...
Read full review of ManageEngine Endpoint Central »
Andreas Nuelati
System Administrator at AWT International- Croatia
We haven't reached out to technical support. However, they do offer contact and options to arrange meetings. They...
Read full review of ManageEngine ADManager Plus »
Anonymous User
Governance And Compliance Administrator at a agriculture
Sometimes, issues may not be resolved. We try to connect to the on-premises environment through the agent.
Read full review of ManageEngine EventLog Analyzer »
Anonymous User
Head of IT at a financial services firm
We received satisfactory responses to a few questions my company raised with the solution's technical support. We...
Read full review of ManageEngine ServiceDesk Plus »
Elizabeth Juarez
Global Chief Information Officer/ Chief Technology Officer at Kidzania
We're still receiving support from the implementer so haven't had to deal with technical support yet.
Read full review of ManageEngine ServiceDesk Plus »
Chandra Pogaru
Technical Consultant at alnafitha IT
There are instances where the response may take a day or two. Generally, the SLA response time is under three hours....
Read full review of ManageEngine IT Asset Management »
Anonymous User
System Engineer at a engineering company
8/10. They're not perfect and could use some improvement in their responsiveness and knowledge of individual issues.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Applications Specialist II at a government
I have not used it but from what I understand, their technical support is not that great.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Product Manager IT Management & Io T Solutions at a tech services company
Technical support is excellent.
Read full review of ManageEngine Applications Manager »
Anonymous User
Systems Administrator at a financial services firm
Technical support is not up to the mark. In my opinion, this is the area where they should look after more carefully.
Read full review of ManageEngine Endpoint Central »
Mohamed Sabry Elgendi
Cloud Solutions Architect at a philanthropy
The support team is responsive, but there is room for improvement.
Read full review of ManageEngine Desktop Central MSP [EOL] »
Saranraj Kumar
Senior Modern Workplace Expert at a insurance company
ManageEngine's support is one of the best, I would say. We have chat support, so I can immediately ping someone in...
Read full review of ManageEngine Endpoint Central »

Review 1 of 30

Kamal Abdelrahman
Country Manager at a tech services company
In general the technical is average. Not great but not bad.
Read full review of McAfee Total Protection for Data Loss Prevention »
BharatUjenia
Sr. Group Manager - Enterprise IT at WNS Global Services
The technical support is a mixed bag. They don't always like to believe that there is a problem with the solution....
Read full review of McAfee Web Protection [EOL] »
Erika Valiente
Product Manager at Ran Security
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
Meleria Mangaring
Solutions Engineer at Trends and Technologies, Inc
McAfee offers very good technical support and we have been very happy with its capabilities. We find support to be...
Read full review of McAfee Total Protection for Data Loss Prevention »
Syed M Sarfaraz Hussain
System Administrator at CyberGen
We do not have experience with customer service and support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Vincent Watti
Owner at Network Technics & Systems Ltd
The support is good. We've interacted with them directly a few times.
Read full review of McAfee ePolicy Orchestrator »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee ePolicy Orchestrator »
Binu Haneef
System Administrator at Sky News Arabia
The technical support from McAfee ePolicy Orchestrator was very good with technically efficient professionals...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Information System Security Coordinator at a comms service provider
I'm happy with the technical support.
Read full review of McAfee ePolicy Orchestrator »
Jean-Luc Des Groseilliers
Owner at JLDG
I never had to use their support. For the last five years or so, I've not had any issues.
Read full review of McAfee Web Protection [EOL] »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
I would give customer support a rating of ten.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Computer Technician at a leisure / travel company
We do not call McAfee directly because they couldn't provide us with the help we needed onsite because we needed...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Senior Developer, shareholder at a hospitality company
Customer Service: I've never approached customer service with regards to this particular product. Technical Support:...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Gustavo Vila Verde
Sales Engineer at a tech vendor
Levels two and three of tech support is very good.
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Computer Framework at a healthcare company
I can't comment on technical support, because we really did not use it other than for downloading new versions or for...
Read full review of McAfee StoneGate [EOL] »
Anonymous User
Senior Manager of System Security
Customer Service: 8 out of 10Technical Support: 8 out of 10
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Application Programmer (Infrastructure and OA support) at a government
We have raised support cases to McAfee and they responded in a professional and helpful manner and completed with...
Read full review of McAfee Complete Data Protection »
RajuBhatt
retired
I've never had to reach out to the support.
Read full review of McAfee Complete Data Protection »
Anonymous User
Manager at a tech services company
My clients and suppliers are usually working with technical support.
Read full review of McAfee Complete Data Protection »
Sambhaji Bhosale
Cyber security consultant at a tech vendor
The technical support has been excellent with no reported issues.
Read full review of McAfee ePolicy Orchestrator »
Roi Nahari
CTO- Consulting Services at 2bsecure
The support needs some improvement. It needs to be more professional.
Read full review of Sentrigo Hedgehog [EOL] »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Anonymous User
Manager of BI at a tech services company
The technical support is good, but it's always "I'll call you back", especially when there are no threats. We usually...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: The McAfee customer service is great. As mentioned in my earlier review, this is a top 10 customer...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
IT system manager at NBO
McAfee Complete Data Protection has a good technical support team.
Read full review of McAfee Complete Data Protection »
Shaik Sayeed
Information Technology Solutions Manager at UBG
I think that the technical support can be improved. It should be cheaper, faster and more comprehensive as far as the...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Service Management Consultant at Tata Consultancy
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Sr. Product Management Specialist at a comms service provider
The technical support is good, but it could be better.
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »

Review 1 of 30

Technical Support

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