Compare Katalon Studio vs Tricentis

Katalon Studio

Based on 58 reviews.

Tricentis

Based on 216 reviews.

Latest Research

Buyer's Guide

Katalon Studio vs. Tricentis Tosca

June 2026

Tricentis Tosca vs. Katalon Studio

Updated: June 2026

Buyer's Guide

Katalon Test Ops vs. Tricentis qTest

June 2026

Tricentis qTest vs. Katalon Test Ops

Updated: June 2026

Buyer's Guide

Katalon Studio vs. Tricentis Tosca

June 2026

Katalon Studio vs. Tricentis Tosca

Updated: June 2026

Buyer's Guide

Katalon Test Ops vs. Tricentis qTest

June 2026

Katalon Test Ops vs. Tricentis qTest

Updated: June 2026

Buyer's Guide

Katalon Test Ops vs. SpecFlow

June 2026

Katalon Test Ops vs. SpecFlow

Updated: June 2026

Sample Customers

Katalon Studio

Coca-Cola Tesla Black Board TaTa Consultancy Services Sony

Katalon Test Ops

Care Logistics, Hive, Angler

Tricentis Tosca

HBO, AMEX, BMW Group, ING, Bosch, Austrian Airlines, Deutsche Bank, Henkel, Allianz, Bank of America, UBS, Orange, Siemens, Swiss Re, Vodafone

Tricentis qTest

McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Moët Hennessy-Louis Vuitton (LVMH PCIS), and Vodafone

SpecFlow

Microsoft, Caterpillar, Siemens, Charles Schwab, IBM, Deloitte, Accenture, Philips, Dell, Deutsche Bank

Sealights

The Pokémon Company International

Popular Solutions

14 reviews

2 reviews

14 reviews

4 reviews

3 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

10%

Computer Software Company

10%

Outsourcing Company

Financial Services Firm

11%

Manufacturing Company

11%

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ramanagowda Hullur
Senior Automation Engineer at Stryker
My main use case for Katalon Studio is to automate desktop applications, which was a primary requirement for us, and...
Read full review of Katalon Studio »
Glyza Gildore
Query manager at Cloversense
We are using Katalon Test Ops for script creation and execution.
Read full review of Katalon Test Ops »

Review 1 of 2

AKSHAYRATHI
Senior engineer at Nagarro
My main use case for Tricentis Tosca is to automate web applications, and I have automated UI applications, database,...
Read full review of Tricentis Tosca »
AnantJoshi
Senior Director Intelligent Automation at Truglobal
Tricentis NeoLoad use cases were for retail, specifically a US based retail customer.
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Shibu Raghav
Senior Manager, Test Automation Architect at IHiS
The tool's tech support needs to improve. Most of the issues that we have raised, they consider as feature...
Read full review of Katalon Studio »
ManishSingh
Quality Manager at Net Solutions
I have contacted the product’s technical support team regarding CI/CD queries twice or thrice. Their services are good.
Read full review of Katalon Studio »
Masroor Sadiq
QA Engineer at AKSA-SDS Inc.
I have not contacted their support team.
Read full review of Katalon Studio »
Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
We've contacted technical support in the past. The support is basically a site where you can record your issues. The...
Read full review of Katalon Studio »
Anuradha.Kapoor Kapoor
Head - Quality Control at Net Solutions
The customer service and support is not great. But it is also not good. For example, I requested a 9.0 demo a week...
Read full review of Katalon Studio »
Appu Ashok
Senior Consultant at Yethi Consulting
Katalon's support is not very strong unless you opt for the enterprise version. Generally, companies like Katalon do...
Read full review of Katalon Studio »
Kumar Mohit
System Engineer at Tata Consultancy Services private Limited
I have encountered support team responses only when necessary.
Read full review of Katalon Studio »
Ashu Singh
Senior quality analyst at Lalli
I haven't interacted with the product's technical support team.
Read full review of Katalon Studio »
Mudasir Shafi
Testing Lead at Enstoa
When you have a license, the technical support is really good. However, the free version doesn't offer as much as it...
Read full review of Katalon Studio »
Edwar Enrique Vilchez Serrano
IT Projects Director at a tech consulting company
I do not use customer support because I use Katalon Studio free version.
Read full review of Katalon Studio »
Glyza Gildore
Query manager at Cloversense
Katalon Test Ops reaches out to us, although they keep changing our contact. They inform us who our new contact is,...
Read full review of Katalon Test Ops »
Anonymous User
QA Architect at a media company
I've never had an opportunity to interact directly with technical support. I cannot speak to how helpful or...
Read full review of Katalon Studio »
Anonymous User
Senior Search Engineer at a financial services firm
They are pretty good. They did address my problem. I am satisfied with their support.
Read full review of Katalon Studio »
Anonymous User
Senior Test Engineer at a tech services company
Technical support for this solution is mainly through forums, and the forums are quite good.
Read full review of Katalon Studio »
Anonymous User
Software QA Test Engineer at a tech services company
It is a growing community. There are documents available but I would say that the community is pretty small as...
Read full review of Katalon Studio »
Anonymous User
Software QA Engineer at a tech vendor
Customer Service: Customer service is 8/10. Katalon Studio customer service is good and fast. They rapidly answer...
Read full review of Katalon Studio »
Mohd Junaid Vanoo
Manager at Bureau veritas
The technical support team is helpful. They can answer queries quickly.
Read full review of Katalon Studio »
Anonymous User
Programmer Analyst at a computer software company
My opinion of the technical support is that it is average. I am satisfied with it.
Read full review of Katalon Studio »
Muhammad-Sheikh
Consultant at Unifonic
I haven't used the support for a while but they were good. The community is also very helpful.
Read full review of Katalon Studio »
Mihai Grigorescu
Principal Consultant at Inspired Testing
The technical support has been good, they are responsive.
Read full review of Katalon Studio »
MohibSDET
Senior Test Automation Consultant at PROSSE
The technical support is fine. I rate the technical support a six to seven out of ten.
Read full review of Katalon Studio »
Gly Gildore
IT QA Manager at a tech services company
Our company has a success plan that gives us direct access to their technical support and customer success manager....
Read full review of Katalon Studio »
Anonymous User
Senior Quality Assurance Analyst at a educational organization
I personally never dealt with technical support. We had a team member in DevOps that would sometimes touch base with...
Read full review of Katalon Studio »
Gouri Sankar Pingali
Team Leader at a tech vendor
We have found the technical support for this product to be very good, and knowledgeable.
Read full review of Katalon Studio »
Narayana Chaitanya Voleti
QA at Southern Glazer's Wine and Spirits, LLC
Documentation is good. Their website information is probably around eight out of ten. However, we have not gone far...
Read full review of Katalon Studio »
Tinnaphan Wibullanon
Professional Services Manager at a non-profit
I've never been in touch with technical support in the past. Therefore, I can't speak to how easy it is to get in...
Read full review of Katalon Studio »
Dheeraj-Sharma
Senior Quality Specialist at Zenya
Customer service is great. I encountered a couple of issues during the initial setup, but customer care resolved them...
Read full review of Katalon Studio »
PankajChhabra
Portfolio Manager at a tech services company
The support we have received has been good.
Read full review of Katalon Studio »
Oussama Ben Taher
Studiant at Edifixio
Technical support isn't very good. I've had problems where I couldn't find answers within the community. I've never...
Read full review of Katalon Studio »
Anonymous User
It Manager, QA Manager at a comms service provider
Katalon Studio could improve its support. Their response time is slow when we have premium support which includes...
Read full review of Katalon Studio »

Review 1 of 30

Alex Melendez
Senior Manager at a computer software company
Technical support is fine. We get a very quick response from them.
Read full review of Tricentis Tosca »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
The support is really good. Our company had opted for platinum support, that is, like, twenty-four hours of service...
Read full review of Tricentis Tosca »
Sudipto Dey
Technical Lead at Linde
Whenever my team reaches out to the Tricentis qTest support team, the response time isn't as fast. It's the area to...
Read full review of Tricentis qTest »
Stas Radionov
Test Manager at FirmTec
The technical support is not very good.
Read full review of Tricentis NeoLoad »
AnantJoshi
Senior Director Intelligent Automation at Truglobal
Reaching out to customer support is challenging and they could improve on that.
Read full review of Tricentis Tosca »
Vivekanandan Vallinayagam
Practice Manager - Digital Assurance - Performance, Resiliency & Cloud Testing at Hexaware Technologies Limited
As part of the licensing, our company receives standard tech support, and the support team has been highly responsive...
Read full review of Tricentis NeoLoad »
AnantJoshi
Senior Director Intelligent Automation at Truglobal
In terms of support, I would rate it as a nine.
Read full review of Tricentis NeoLoad »
Terry Doherty
Principal Consultant at Avocado Consulting
A couple of times, we approached Tricentis Tosca's technical support and got the answers to our questions.
Read full review of Tricentis Tosca »
Srihari K
Senior Software Engineer at MOURI Tech
There is a lack of a knowledge base, and the time it takes for them to respond is a bit slow. While there is a delay...
Read full review of Tricentis Tosca »
Anonymous User
Performance Engineer at a tech company
9/10
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Consultant at a engineering company
I would rate 3/5 as there is not much knowledge base available on the internet for one to independently solve the...
Read full review of Tricentis Tosca »
Narendra Reddy Garalapalli
Associate Manager at a consultancy
The technical support services are generally good, though there are areas for improvement regarding response time and...
Read full review of Tricentis Tosca »
Jose Alfredo Garcia
Manager of Central Excellence at Alpura
The tool offers local support in Mexico with the same language and time zone. I haven't contacted support yet.
Read full review of Tricentis Tosca »
Anonymous User
Performance Analyst at a tech services company
The technical support is good.
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Director at a tech vendor
Support is absolutely fine. We have a dedicated SPOC because we deal with Tricentis directly. Support has never been...
Read full review of Tricentis qTest »
Anonymous User
Performance Test Architect and HP ALM Expert at a tech services company
In my experience, technical support was pretty good in those times I had to contact them for issues.
Read full review of Tricentis NeoLoad »
Anonymous User
Director Technology Services at a financial services firm
Technical support is an area they need to work on, they are too slow to resolve issues.
Read full review of TestProject [EOL] »
Anonymous User
Test Analyst at a financial services firm
The support we received from Tricentis Tosca was good, but it can improve. I rate the support from Tricentis Tosca a...
Read full review of Tricentis Tosca »
Anonymous User
Practice head for Automation at a tech services company
We do use it but it was better a year ago. Now, the turnaround time takes a little more time.
Read full review of Tricentis Tosca »
Anonymous User
SAP TAX COE at a tech company
Customer Service: We have had great customer service so far. Support has been responsive and helpful. Technical...
Read full review of Tricentis Tosca »
Shivashanker Patil
Senior Performance Engineer at Ascend Learning
The support is good.
Read full review of Tricentis NeoLoad »
Anonymous User
Test Automation Engineer at Infosys
Technical support is fair.
Read full review of Tricentis Tosca »
Anonymous User
senior test engineer at a manufacturing company
I would rate technical support as satisfactory; I contacted the support, and it was easy to contact, plus they...
Read full review of Tricentis NeoLoad »
Anonymous User
Manager - Quality Engineering at a tech services company
Their support is okay. If you get the right people, then it is awesome because they will jump into a call and show...
Read full review of Tricentis Tosca »
MarkusBonner
Release Test Manager at a tech company
The technical support is very good. Whenever we have needed something, they've provided support without us having to...
Read full review of Tricentis NeoLoad »
Raja-Veeraraghavan
Automation Lead at LogiXML
Technical support is pretty good. During the first six months I was creating tickets and tried to get the answers...
Read full review of Tricentis qTest »
Anonymous User
Performance Architect at a tech services company
Customer support is excellent, with a very quick turn around time for any question asked.
Read full review of Tricentis NeoLoad »
RyanO'Neill
Sr. Manager Quality Assurance at Forcepoint LLC (Formerly Raytheon|Websense)
Tech support is incredibly responsive and has always come back very quickly and helped us find issues. They have gone...
Read full review of Tricentis qTest »
Anonymous User
Deputy Manager at BSH
Customer service is fantastic. I have been working with one customer service rep for the past nine years.
Read full review of Tricentis NeoLoad »
Anonymous User
Test Specialist at a financial services firm
I'd rate their support a four out of ten. The problem is that we have to raise a support ticket in the portal. They...
Read full review of Tricentis NeoLoad »

Review 1 of 30

Technical Support

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