Compare Kaseya vs Tenable

Kaseya

Based on 82 reviews.

Tenable

Based on 248 reviews.

Overview

Kaseya is an international company that produces remote management software for the information technology industry. It develops and sells commercial software to remotely manage and monitor computers running Windows, OS X, and Linux operating systems. Kaseya software enables a single framework for implementing IT policies, procedures and systems management across highly distributed collections of computers, servers, workstations, laptops or mobile devices.

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Sample Customers

Kaseya VSA

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Kaseya Traverse

UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust

Tenable Vulnerability Management

Global Payments AU/NZ

Popular Solutions

1 reviews

5 reviews

1 reviews

13 reviews

Tenable Security Center

8 reviews

Tenable Vulnerability Management

6 reviews

Top Industries

Construction Company

Financial Services Firm

Performing Arts

Computer Software Company

Financial Services Firm

11%

Manufacturing Company

10%

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Derek Schneider
Manager, Information Technology at a hospitality company
Our main use case for Unitrends is taking our on-premise virtual machines or bulk data store and backing it up on a...
Read full review of Unitrends »
Terry Cutler
Founder and CEO at Cyology Labs
The main use case for ID Agent is to alert customers that an employee's password has leaked onto the dark web and the...
Read full review of ID Agent »
AMMAR HUMAIDY HUSIN
Technical Consultant at a university
If I want to automate the management and maintenance of my server automatically, this product is a good use case for...
Read full review of Kaseya Traverse »
Rajendra Karad
Team Leader at Orient Technologies Pvt. Ltd.
Kaseya Vorex is a platform which caters to an entire organization, from IT support to HR, logistics, and financials....
Read full review of Kaseya Vorex »
Farhood Nishat
Senior Manager at dinCloud, Inc.
Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a...
Read full review of Kaseya VSA »

Review 1 of 5

Chethan Gowda
Windows Security Patching Operation III (Cyber Operations) at CBTS
We usually use Tenable Vulnerability Management for vulnerability scannings, and we get the reports from Tenable to...
Read full review of Tenable Vulnerability Management »
Jaya Shanker
IT Security Manager at a insurance company
We use Tenable One Exposure Management Platform for vulnerability management in our internal application and external...
Read full review of Tenable One Exposure Management Platform »
DragosCernat
Information Security Architect at WSP
We had other solutions that we used. One solution was that we did not have something exactly similar to what Element...
Read full review of Tenable Cloud Security »
Arun Seetha
Cyber Security Architect at a security firm
I have been dealing with Tenable.io Container Security for almost four to six months.
Read full review of Tenable.io Container Security »
Anonymous User
Head of Information Security at a consultancy

Read full review of Tenable Security Center »

Review 1 of 5

Customer Service

Quintin Van Zyl
Head Of Managed Services at Vox Telecom
The support is not so great. We've been struggling with some integration issues between some of the products, and...
Read full review of Kaseya Traverse »
Vaibhav Patkar
CISO at Orient Technologies Pvt. Ltd.
The technical support services are good.
Read full review of Kaseya Vorex »
Michael Powell
System Engineer at a recreational facilities/services company
We spoke with Unitrends support about renewing the maintenance on the appliance and the features we're looking for....
Read full review of Unitrends »
Stéphane Guerin
Directeur Technique Services Managés - RSI at Groupe Folder
The customer service provides a fast response. I have had a chat with the technician.
Read full review of Kaseya VSA »
Derek Schneider
Manager, Information Technology at a hospitality company
I would evaluate Unitrends' tech support as a nine out of ten. They have been responsive, addressing my questions...
Read full review of Unitrends »
Sherryl Cruz
Business Development Manager at Microgenesis Business Systems
I would give the technical support a four out of five. There is no such thing as a five. You coordinate things, and...
Read full review of Kaseya VSA »
Chandrasekaran Subramanian
Associate Vice President - CIS (Internal IT) at a computer software company
For everything, they will say it is chargeable, and they will never respond. When I say a response, somebody's...
Read full review of Kaseya Traverse »
Ben Blissett
Principal at Affinity Technology Group
With technical support, no resolution ever came about. We had one experience after the next having tickets marked as...
Read full review of Kaseya VSA »
Harrie De Jong
Consultant and Owner at Systra ICT
The technical support is quite good.
Read full review of Kaseya VSA »
Dan Watson
IT Infrastructure/System Administrator at CNH Industrial Reman
Kaseya's support has a lot of room for improvement. I have had some trouble with them. I've had a ticket open for...
Read full review of Kaseya VSA »
Derek Schneider
Manager, Information Technology at a hospitality company
The support team is consistently helpful when I request assistance or submit tickets, and they resolve issues within...
Read full review of Unitrends »
Anonymous User
Systems Administrator at a tech services company
When I have had to use tech support, they've been very good. I've had a couple instances where something wasn't...
Read full review of Unitrends »
Emmanuel Okojesu
Technical Analyst at FMDQ
The support from Kaseya VSA does respond but sometimes it takes a while. The delay could be because they have a high...
Read full review of Kaseya VSA »
Anonymous User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: Customer service is excellent. Technical Support: Technical support is very qualified and educated.
Read full review of Unitrends »
Anonymous User
Senior Infrastructure Analyst at a financial services firm
The technical support team is pretty good, actually. In all fairness to them, they are good. It is not their fault...
Read full review of Unitrends »
Anonymous User
Unix/Apple System Administrator at a non-tech company
Customer Service: Like any other company, sales will tell you almost anything, but the real proof is when you get it...
Read full review of Unitrends »
Anonymous User
Network Administrator at a transportation company
A 10 out 10. Whenever I have had issues, the customer service staff has been more than helpful in resolve them.
Read full review of Unitrends »
Anonymous User
Team Lead at a tech services company
We had the in-house staff. I can't really say anything about technical support as the person we dealt with was just...
Read full review of Kaseya VSA »
Anonymous User
IT Director at a government
Customer Service: Good. Technical Support: Very good technical support.
Read full review of Unitrends »
Anonymous User
Systems Engineer at a tech services company
I rate the technical support a five out of ten. I am not entirely happy with the technical support team of Kaseya.
Read full review of Kaseya VSA »
Anonymous User
Senior Network Administrator at a comms service provider
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Unitrends »
Farhood Nishat
Senior Manager at dinCloud, Inc.
I would rate their support five out of ten because most of the time they are not able to resolve the issues and we...
Read full review of Kaseya VSA »
Jorge Mendes
Owner at Mencar Global Consulting SL
Technical support is good. It can always be improved.
Read full review of Kaseya VSA »
Brent Lindke
Co-Owner at BizTech Plus
For us, the tech support has been mostly educational. We've had a couple of issues where things weren't working as we...
Read full review of Kaseya VSA »
Anonymous User
Technology Director at a non-tech company
Outstanding.
Read full review of Unitrends »
Anonymous User
Senior Technical Engineer at a tech services company
I know something about the tech support, and I have escalated technical support tickets to the customer service team....
Read full review of Kaseya VSA »
Anonymous User
Director of Information Technology at a legal firm
Customer Service: Excellent. I like that I can chat directly with them for simple issues, and can also reach out to...
Read full review of Unitrends »
Andrew-Murphy
Systems Administrator at a construction company
Customer Service: Good customer service. No problems with my sales rep. Technical Support: High level of tech...
Read full review of Unitrends »
Anonymous User
Systems Engineer specializing in Data Protection at a government
The technical support was awesome. They were very good people to work with and I liked them a lot, but the product...
Read full review of Unitrends »
Anonymous User
Network Engineer at a wellness & fitness company
It's average.
Read full review of Unitrends »

Review 1 of 30

Yusuf-Hashmi
Sr. Director - Group Head - IT Security (CISO) at Jubilant Organosys Ltd., India, Leading Chemical M
I haven't used Tenable.io support, but my team has, and I haven't heard any complaints thus far.
Read full review of Tenable Vulnerability Management »
Robert Cheruiyot
IT Security Consultant at Microlan Kenya Limited
We haven't had a lot of challenges with the solution and therefore have not really contacted technical support.
Read full review of Tenable.io Web Application Scanning »
OndrejKOVAC
Solution engineer at EXPERTience
Tenable's technical support has declined in quality over time. While they used to be excellent, achieving ratings of...
Read full review of Tenable Security Center »
Amit Goyal
Consultant at Tata Consultancy Services
We have had some issues with technical support.
Read full review of Tenable.io Container Security »
Daniel_Ndiba
Assistant Manager - Cyber & Cloud Security at a financial services firm
Their technical support is quite good, and they're very responsive. If there is any issue they perform quite quickly....
Read full review of Tenable Security Center »
Matthew Weisler
Sole Proprietor at Core-Infosec
I have not needed technical support. A colleague reported that a licensing issue took two weeks to resolve. A bigger...
Read full review of Tenable Nessus »
Antonio Scola
Owner at SUNLIT TECHNOLOGIES
The support provided by the solution is reasonable. It is not terrific customer support, but it works.
Read full review of Tenable.io Container Security »
Kayhan Kayihan
Co-Founder at RSU Consultancy
I am not using Tenable support. I can usually fix all of the issues myself. I don't need support for Tenable Nessus.
Read full review of Tenable Nessus »
Harshal Deshmukh
CEO and Managing Director at Digidata Infsystems Private Limited
The customer service and support are nice. Sometimes, there are lags but overall it was okay.
Read full review of Tenable OT Security »
Alexandru Cioruta
Global Cybersecurity Presales Domain Lead Architect at Eviden France
The integration is between us and Tenable Identity Exposure. We have excellent technical support, and we have a great...
Read full review of Tenable Identity Exposure »
JoaoManso
CIO / IT Consultant at RedShift
The support from Tenable is very agile. We use them regularly when we have problems. There are three levels of...
Read full review of Tenable Security Center »
Jahanzeb Feroze Khan
Assistant Manager Network Security at Institute of Business Administration, Karachi
Support doesn't understand the issues and cannot arrange resources per our time.
Read full review of Tenable.io Container Security »
PapadAnandKumar
Senior OT Security Consultant at a consultancy
The support team is the same as others. There are delays. If I find a bug, they say they already know and are working...
Read full review of Tenable OT Security »
LadislavSolc
Enthusiastic Explorer at Target Five
I rate the technical support a nine out of ten.
Read full review of Tenable Security Center »
SamiAyyash
Threat Intelligence Engineer at a tech services company
I'm happy with Tenable's technical support.
Read full review of Tenable Nessus »
Hatem Langar
Security Analyst at TOPNET
We have encountered some problems with the technical support from Tenable; I would rate it a five out of ten. It is...
Read full review of Tenable.io Web Application Scanning »
KalaiarasuSanthirasekeran
Security Professional at a tech vendor
We have not needed to contact tech support much. We contacted them about the false positives, and they were helpful.
Read full review of Tenable Nessus »
DivyaJyoti
0
The solution's support is okay, but it could be more customer-friendly. The people providing support have knowledge,...
Read full review of Tenable Vulnerability Management »
Anonymous User
Ingeniero de proyectos de TI at a tech services company
I've never directly dealt with technical support. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of Tenable Vulnerability Management »
Anonymous User
SOC Analyst at a energy/utilities company
I would evaluate Tenable Vulnerability Management's customer service and technical support as average. I would rate...
Read full review of Tenable Vulnerability Management »
Anonymous User
Owner at a tech services company
I've used the tech support a couple of times. I would say they are very good because they were able to say, "Hey,...
Read full review of Tenable Nessus »
Anonymous User
Security Consultan at a security firm
The support ticketing system needs improvement. Whenever we create tickets, they are directed to a general support...
Read full review of Tenable.io Web Application Scanning »
Carl Lavarro
Cyber Security Associate at a consultancy
Support is okay. However, we've had issues with them. I've had difficulties raising cases. They need to be more...
Read full review of Tenable Vulnerability Management »
Anonymous User
Retired engineer at a financial services firm
It is not super good and could do some improvements. I've had interactions with different parties, and while it's not...
Read full review of Tenable Security Center »
Anonymous User
Security Architect at a logistics company
Tenable's technical support is good, except for things that involve some of the custom development work that we've...
Read full review of Tenable Nessus »
Shay Chouker
CSO at Altera
I rate the technical support around three to four out of ten. Sometimes, when we had problems, it was hard to get...
Read full review of Tenable Vulnerability Management »
Pov Men
Network Security Engineer at np secure
The customer service/technical support for the solution is very good.
Read full review of Tenable Vulnerability Management »
Anonymous User
Security Specialist at a security firm
In general, it is fast. In some cases, we need L3 support, which can take some time, but overall, it is really fast....
Read full review of Tenable.io Web Application Scanning »
MadhavanSrinivasan
CEO at Screenit Labs Pvt Ltd
We have contacted technical support, once or twice when we have had issues with respect to some plugin related...
Read full review of Tenable Nessus »
Anonymous User
Security Engineer at a media company
The technical support has been very useful. They are helpful. I rate the technical support from Tenable Nessus a four...
Read full review of Tenable Nessus »

Review 1 of 30

Technical Support

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