Compare Kaseya vs Tenable

Kaseya

Based on 81 reviews.

Tenable

Based on 245 reviews.

Overview

Kaseya is an international company that produces remote management software for the information technology industry. It develops and sells commercial software to remotely manage and monitor computers running Windows, OS X, and Linux operating systems. Kaseya software enables a single framework for implementing IT policies, procedures and systems management across highly distributed collections of computers, servers, workstations, laptops or mobile devices.

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Sample Customers

Kaseya VSA

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck

Kaseya Traverse

UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust

Tenable Vulnerability Management

Global Payments AU/NZ

Popular Solutions

2 reviews

7 reviews

2 reviews

14 reviews

Tenable Security Center

13 reviews

Tenable Vulnerability Management

11 reviews

Top Industries

Computer Software Company

Performing Arts

Educational Organization

Real Estate/Law Firm

Financial Services Firm

11%

Computer Software Company

11%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Derek Schneider
Manager, Information Technology at a hospitality company
Our main use case for Unitrends is taking our on-premise virtual machines or bulk data store and backing it up on a...
Read full review of Unitrends »
Terry Cutler
Founder and CEO at a consultancy
The main use case for ID Agent is to alert customers that an employee's password has leaked onto the dark web and the...
Read full review of ID Agent »
AMMAR HUMAIDY HUSIN
Technical Consultant at a university
If I want to automate the management and maintenance of my server automatically, this product is a good use case for...
Read full review of Kaseya Traverse »
Stéphane Guerin
Directeur Technique Services Managés - RSI at a consultancy
We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution.
Read full review of Kaseya VSA »
Rajendra Karad
Team Leader at a tech services company
Kaseya Vorex is a platform which caters to an entire organization, from IT support to HR, logistics, and financials....
Read full review of Kaseya Vorex »

Review 1 of 5

Chethan Gowda
Windows Security Patching Operation III (Cyber Operations) at a outsourcing company
We usually use Tenable Vulnerability Management for vulnerability scannings, and we get the reports from Tenable to...
Read full review of Tenable Vulnerability Management »
OndrejKOVAC
Solution engineer at a consultancy
The primary use case for Tenable Security Center among my clients is risk-based vulnerability management. It involves...
Read full review of Tenable Security Center »
DragosCernat
Information Security Architect at a transportation company
We had other solutions that we used. One solution was that we did not have something exactly similar to what Element...
Read full review of Tenable Cloud Security »
AbhishekPandey5
Senior Consultant at a manufacturing company
I am using it for Asset Discovery, vulnerability management and threat intel. Tenable OT Security is for asset...
Read full review of Tenable OT Security »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
I have at least three use cases. One is for ITDR solutions for threat detection. Another is the vulnerability...
Read full review of Tenable.io Web Application Scanning »

Review 1 of 5

Customer Service

Daniel Gombe
Chief Executive Officer at a financial services firm
The product's support team is very quick to respond, especially because the tool's technical team operates in the...
Read full review of Kaseya VSA »
DilipMishra
Senior Technical Engineer at a tech services company
The support from Kaseya VSA could improve. We have multiple customers that have had delays in receiving a response...
Read full review of Kaseya VSA »
Dan Watson
IT Infrastructure/System Administrator at a tech services company
Kaseya's support has a lot of room for improvement. I have had some trouble with them. I've had a ticket open for...
Read full review of Kaseya VSA »
Vaibhav Patkar
CISO at a tech services company
The technical support services are good.
Read full review of Kaseya Vorex »
Michael Powell
System Engineer at a recreational facilities/services company
We spoke with Unitrends support about renewing the maintenance on the appliance and the features we're looking for....
Read full review of Unitrends »
Charles Sedano
Owner at a consumer goods company
Support often gives incorrect answers, and in a recent case, it took almost two months to get the correct answer,...
Read full review of Kaseya VSA »
Harrie De Jong
Consultant and Owner at a tech vendor
The technical support is quite good.
Read full review of Kaseya VSA »
Derek Schneider
Manager, Information Technology at a hospitality company
The support team is consistently helpful when I request assistance or submit tickets, and they resolve issues within...
Read full review of Unitrends »
Sherryl Cruz
Business Development Manager at a tech services company
I would give the technical support a four out of five. There is no such thing as a five. You coordinate things, and...
Read full review of Kaseya VSA »
Quintin Van Zyl
Head Of Managed Services at a comms service provider
The support is not so great. We've been struggling with some integration issues between some of the products, and...
Read full review of Kaseya Traverse »
Dominique Yeates
Senior Product Manager Managed IT at a comms service provider
I rate the technical support a nine out of ten.
Read full review of Kaseya Traverse »
Charles Sedano
Owner at a consumer goods company
Support can be frustrating. Often they tell you how things are documented which ends up being different than how...
Read full review of Kaseya VSA »
Anonymous User
Automation Team Lead at a tech services company
I use their tech support often. If you open up a Severity 1 dire emergency ticket, they're very responsive. If you...
Read full review of Kaseya VSA »
Anonymous User
Network Administrator at a financial services firm
Excellent.
Read full review of Unitrends »
Hunter Bonner
Technology Consultant
Customer support has been quite responsive. By phone I recall getting in contact with support within a few minutes,...
Read full review of Kaseya VSA »
Anonymous User
Manager at a healthcare company
One of the best features is the customer service. When submitting online, the techs are quick to return my call and...
Read full review of Unitrends »
Anonymous User
RHS Tech Manager at a recreational facilities/services company
My experience with technical support is limited. Just in our recent upgrade, we dealt with the support team. We...
Read full review of Kaseya VSA »
Greg G
Engineer at a tech services company
The technical support is brilliant. Unitrends provides what they call a white glove service, where they monitor the...
Read full review of Unitrends »
Anonymous User
IT Manager at a marketing services firm
Customer Service: Awesome support. Technical Support: Awesome support.
Read full review of Unitrends »
Anonymous User
Senior Infrastructure Analyst at a financial services firm
The technical support team is pretty good, actually. In all fairness to them, they are good. It is not their fault...
Read full review of Unitrends »
Anonymous User
IT Manager at a marketing services firm
It is a 10 out of 10.
Read full review of Unitrends »
Allan Eisenhauer
Director Of IT / Purchasing Manager at a consumer goods company
I would rate the technical support a five out of five. They contacted me, did a screen share with me, and walked me...
Read full review of Kaseya VSA »
Farhood Nishat
Senior Manager at a computer software company
The support is not one of the features that Kaseya would be proud of. Whenever anything happens and you need support,...
Read full review of Kaseya VSA »
Lahiru Wickramasinghe
Manager Technical Support at a retailer
great Technical Support. they fixed some serious setup issues and made sure everything backed up correctly.
Read full review of Unitrends »
Anonymous User
Senior Systems Engineer at a university
So far, they have gone out of their way to assist us if there are questions or issues.
Read full review of Unitrends »
Dimitrios Arvanitakis
IT Support Admin at a transportation company
Η τεχνική υποστήριξη της λύσης είναι καλή. Υπήρξαν κάποια προβλήματα με την τεχνική υποστήριξη που προσέφερε το...
Read full review of Kaseya IT Center »
Anonymous User
System Administrator at a computer software company
They are knowledgeable, but they are not so much responsive. They are definitely more responsive than IBM. The IBM...
Read full review of Kaseya VSA »
Jim Arvas
IT Support Admin at a logistics company
We have not yet had any issues that required us to contact technical support. If we do have a case where something is...
Read full review of Kaseya IT Center »
Brent Lindke
Co-Owner at a tech company
For us, the tech support has been mostly educational. We've had a couple of issues where things weren't working as we...
Read full review of Kaseya VSA »
Anonymous User
Network Administrator at a transportation company
A 10 out 10. Whenever I have had issues, the customer service staff has been more than helpful in resolve them.
Read full review of Unitrends »

Review 1 of 30

Aaron Melendez
Cybersecurity Analyst / Third-Party Risk Analyst at a university
I would rate their support ten out of ten.
Read full review of Tenable Vulnerability Management »
Kai Boon Giam
Director at a tech services company
I have yet to contact technical support. The users within my team are technical people, and if they have an issue,...
Read full review of Tenable Nessus »
ZafarUddin
Technical Lead Information Security at a leisure / travel company
Technical support is okay. The issue is they don't have a team based in India. Sometimes, it's hard to get support on...
Read full review of Tenable Vulnerability Management »
Venugopal Potumudi
Senior Consultant at a tech vendor
We've never had any real difficulties, and therefore we haven't really dealt with support.
Read full review of Tenable Vulnerability Management »
Jahanzeb Feroze Khan
Assistant Manager Network Security at a educational organization
The technical support is not very good. We didn't get a good response when we contacted them. We had to go through...
Read full review of Tenable Security Center »
ShanakaFernando
Consultant at a computer software company
The support of Tenable Nessus is responsive and helpful. I rate the support from Tenable Nessus a five out of five.
Read full review of Tenable Nessus »
Antonio Scola
Owner at a tech services company
Technical support is okay. We don't have any complaints about their level of service. They are knowledgeable and...
Read full review of Tenable Vulnerability Management »
OmkarZarapkar
Manager II at a insurance company
Technical support is very good and responsive. A few months back, we utilized their assistance for configurations on...
Read full review of Tenable Nessus »
Antonio Scola
Owner at a tech services company
The support provided by the solution is reasonable. It is not terrific customer support, but it works.
Read full review of Tenable.io Container Security »
Matthew Weisler
Sole Proprietor at a tech services company
I have not needed technical support. A colleague reported that a licensing issue took two weeks to resolve. A bigger...
Read full review of Tenable Nessus »
Mohamed-Helmy
Chief Information Security Officer at a financial services firm
Tenable technical support needs improvement.
Read full review of Tenable Security Center »
Amr Abdelnaser
Senior Information Security Analyst at a computer software company
My colleagues say that the tech support team is very responsive and helpful.
Read full review of Tenable Vulnerability Management »
Manoj Nair
Tech consultant at a tech services company
I have not contacted technical support so far, as there was no issue to escalate.
Read full review of Tenable Security Center »
Mouad BOUKIR
Works at a university
I've never had any interaction with customer support. The solution works very well, and we haven't needed help.
Read full review of Tenable Nessus »
Steven Nkwane
Intake Specialist at a tech services company
One area that they could improve is technical support. Oftentimes, it's not as good as it should be. The turnaround...
Read full review of Tenable Vulnerability Management »
Infraprojman67
Senior Infrastructure Project Manager at a energy/utilities company
The technical support is good.
Read full review of Tenable Nessus »
Andrew Lane
Cloud Security Engineer at a tech vendor
Customer support for Tenable Cloud Security is recommended, with no problems and very responsive.
Read full review of Tenable Cloud Security »
Anonymous User
Chief Executive Officer at a outsourcing company
We can contact technical support using their web console. We can log a support ticket as end users, although we...
Read full review of Tenable Nessus »
Anonymous User
Security Specialist at a security firm
In general, it is fast. In some cases, we need L3 support, which can take some time, but overall, it is really fast....
Read full review of Tenable.io Web Application Scanning »
Anonymous User
President and CEO, Founder Executive at a tech vendor
I've never used technical support in the past. I've never had a need to. Therefore, I wouldn't be able to assess...
Read full review of Tenable Vulnerability Management »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
Tenable services in Brazil are regional services. The global services would be rated around nine, while the global...
Read full review of Tenable.io Web Application Scanning »
Anonymous User
Ex Senior Security Analyst and Onsite consultant at a tech services company
We experienced very quick customer support. They had a complete list of our previous issues along with our history...
Read full review of Tenable.io Container Security »
Javeed Abdul
Senior System Engineer at a tech consulting company
I would rate the tech support a five out of ten. Our company has raised multiple tickets with issues in graphs, but...
Read full review of Tenable Cloud Security »
Shahriar Hussain
Cyber Security Charter Engineer at a comms service provider
Customer service is good. That said, there are sometimes delays in response from international support. The support...
Read full review of Tenable Security Center »
MatteoMazzei
Security Manager at a computer software company
The solution's technical support is good and quick to respond. If you have a problem, you can be sure that someone...
Read full review of Tenable Vulnerability Management »
Nuki Agustino Wono
Senior Security Consultant at a tech services company
Technical support for Tenable Nessus is very good. Based on my experience, their support deserves a rating of 8 or 9...
Read full review of Tenable Nessus »
Anonymous User
Chief Hacking Officer at a security firm
We haven't had the need to contact technical support.
Read full review of Tenable Nessus »
Anonymous User
SOC Analyst at a energy/utilities company
I would evaluate Tenable Vulnerability Management's customer service and technical support as average. I would rate...
Read full review of Tenable Vulnerability Management »
Eric Noe
Senior Information Technology Security Engineer at a insurance company
We have a dedicated account contact and rep whom we work with if we need anything. So far our experience has been...
Read full review of Tenable SecurityCenter Continuous View [EOL] »
Anonymous User
Information Security Analyst at a retailer
Technical support is excellent. They are extremely responsive and very helpful. We are quite satisfied with the level...
Read full review of Tenable Security Center »

Review 1 of 30

Technical Support

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