Compare Hornetsecurity vs Palo Alto Networks

Hornetsecurity

Based on 30 reviews.

Palo Alto Networks

Based on 433 reviews.

Sample Customers

Hornetsecurity Advanced Threat Protection

FESTO, TDK, Gerry Webber, CLAAS, Konica Minolta

Palo Alto Networks WildFire

Novamedia, Nexon Asia Pacific, Lenovo, Samsonite, IOOF, Sinogrid, SanDisk Corporation

Palo Alto Networks VM-Series

Warren Rogers Associates

Popular Solutions

Hornetsecurity Altaro VM Backup

1 reviews

Palo Alto Networks NG Firewalls

77 reviews

Palo Alto Networks Panorama

46 reviews

Cortex XDR by Palo Alto Networks

45 reviews

Top Industries

Comms Service Provider

27%

Computer Software Company

24%

Government

Manufacturing Company

Computer Software Company

23%

Comms Service Provider

22%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Owner at a computer software company
We have an on-premises backup with a cloud copy. We're a network integrator. We resell it.
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Review 1 of 1

Leandro Soares Costa
Cloud Security Architect at a computer software company
We implemented the IPS solution and the DNS sinkhole blocking.
Read full review of Palo Alto Networks Threat Prevention »
Anonymous User
Senior Technical Project Manager at a university
We primarily use the solution for security reasons.
Read full review of Palo Alto Networks DNS Security »
Michael Velasco
Consultant
Our company is based in Sacramento. This solution is generally used for enforcing HR policy for enterprise. In our...
Read full review of Palo Alto Networks URL Filtering with PAN-DB »
Anonymous User
Founder/ CEO
A lot of the companies that we work with specifically have already had a foundation with Palo Alto, whether they've...
Read full review of Bridgecrew »
Anonymous User
Director at a tech services company
Palo Alto Networks WildFire is being used as an effective zero-day threat prevention solution. When a file comes in...
Read full review of Palo Alto Networks WildFire »

Review 1 of 5

Customer Service

Albeez
IT Director at DAR AL ARKAN
Support is good.
Read full review of Hornetsecurity Altaro VM Backup »
Martin Timmerman
Professor / Dedicated Systems Expert at Vrije Universiteit Brussel
I haven't needed to contact their technical support.
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Ari-Greenbaum
IT Manager at Yad Sarah
I have not used the technical support.
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Anonymous User
Network Analyst III
Excellent.
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Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
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Anonymous User
User at a mining and metals company
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
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Anonymous User
Infrastructure Solution Architect at a tech services company
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this...
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Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
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Anonymous User
Owner at a computer software company
Their support is excellent.
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Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
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Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
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Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
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Anonymous User
Customer Success Engineer at NetBeez
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
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Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner at a tech services company
Nine out of 10.
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Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
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Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
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Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
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Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
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Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
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Review 1 of 23

Ram Balaji
Pre-sales Engineer at VFM Systems And Services
I am satisfied with the technical support.
Read full review of Palo Alto Networks AutoFocus »
Gabriel Franco
Senior Service Delivery Engineer at NetData Innovation Center
For the firewall part, there are complete and very good resources out there to help you. Most of the time, I go...
Read full review of Palo Alto Networks NG Firewalls »
Cristian Jerez
Asesor - Consultor de redes y seguridad TI en Agrosuper at Agrosuper
I would rate their support a ten out of ten.
Read full review of Palo Alto Networks Panorama »
Darshil Sanghvi
Consultant at a tech services company
Technical support is responsive. We contacted them a few times and they were helpful.
Read full review of Prisma SaaS by Palo Alto Networks »
Antonio El Khoury
System Engineer at IRIS
The technical support is good. The team is responsive and they gave us the right information at the right time to...
Read full review of Palo Alto Networks NG Firewalls »
KostiantynFrolov
Lead Security Engineer at ESKA
I personally handle technical questions for those working with Palo Alto. Support of Palo Alto is English, however, I...
Read full review of Cortex XDR by Palo Alto Networks »
Leandro Soares Costa
Cloud Security Architect at a computer software company
They provide good support. I would rate them an eight out of ten. They can increase the SOA time. When dealing with...
Read full review of Palo Alto Networks Panorama »
Mahmoud Salaheldin
Security Unit Manager at EEMC
Their support is very limited. It's limited compared to the competitors. They need multi-language support. Now, they...
Read full review of Palo Alto Networks NG Firewalls »
Prathamesh Samant
Presales Manager at Doyen
Technical support is great. We haven't had any problems with them.
Read full review of Cortex XDR by Palo Alto Networks »
MuhammadZubair
Digital Business Solutions Manager at Bahrain Telecommunication Company BSC (Batelco)
Technical support is quite good. When compared to others, I feel it's quite impressive.
Read full review of Cortex XDR by Palo Alto Networks »
Rene Ortega
System Engineer at a tech consulting company
I have not had to call the technical support yet, which makes me very happy. Their pre-sale team, who assisted us...
Read full review of Palo Alto Networks VM-Series »
Christian Amaya
Support Engineer & IT Professional at SISAP
The technical support is extremely good. They are a 10 out of 10, not only because of their fast response time, but...
Read full review of Palo Alto Networks VM-Series »
Qaiser Abbas
Sr. Solutions Architect at a tech services company
We came across some issues with the Palo Alto support team, but overall their support is okay.
Read full review of Palo Alto Networks WildFire »
ShrinivasSwami
Sr Security Engineer at a computer software company
Palo Alto support is very slow in this region.
Read full review of Palo Alto Networks WildFire »
AnkitMittal
Network Engineer at Vibs
The support is good.
Read full review of Palo Alto Networks NG Firewalls »
Pavan Tipirneni
Solution Architect at JM Family Enterprises
We have in-house experts and a good relationship with the Palo Alto technical support team.
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Senior Staff Security Engineer at a renewables & environment company
We always deal with Tech support. Their technical support is good. They are knowledgeable and responsive.
Read full review of Palo Alto Networks AutoFocus »
Anonymous User
Partner Alliance Director at a comms service provider
I don't have any experience with technical support. I've never had to contact them. Other colleagues would be the...
Read full review of Palo Alto Networks NG Firewalls »
Anonymous User
Senior Manager Network Engineering at a manufacturing company
Technical support from Palo Alto is very good.
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Network Engineer at a educational organization
Their tech support has always been great. I would rate them a 10 out of 10.
Read full review of Palo Alto Networks Panorama »
ThineshSiva
Managing Director at Teceze
We haven't used the technical support yet because we have our own team of experts.
Read full review of Palo Alto Networks Threat Prevention »
Anonymous User
Technical Services Consultant at a tech vendor
Palo Alto has an educational portal so if there is anything that you don't know or need help with, you can use it to...
Read full review of SECDO Platform »
Mahesh Surrun
IT Specialist at Icall LTD
The technical support is good and interactive.
Read full review of Palo Alto Networks Enterprise Data Loss Prevention »
Anonymous User
Consultant at a aerospace/defense firm
Technical support is good. We do get some support from the reseller.
Read full review of Palo Alto Networks Threat Prevention »
Anonymous User
Manager Network Engineering at a computer software company
The technical support is pretty good, as is the post-sales support. They are both very good and very attentive....
Read full review of Prisma Access by Palo Alto Networks »
Diego Lo Dico
Senior Information Technology Support Engineer at TSCNET Services GmbH
At the moment, we don’t actually get support from Palo Alto as we’ve never needed any help. I can’t say how helpful...
Read full review of Palo Alto Networks Cortex XSOAR »
Anonymous User
Senior Systems Administrator/Network Engineer at a retailer
Customer Service: Customer service is excellent. Their support is top-tier for sure. Technical Support: Technical...
Read full review of Palo Alto Networks WildFire »
Gerry Hicks
CyberSecurity Network Engineer at a university
The support has been wonderful. I have not had any bad support that I can think of over the years. They've always...
Read full review of Palo Alto Networks NG Firewalls »
Anonymous User
Security Solution Engineer at a computer software company
We have three levels of Palo Alto support. I also have email support in the Italian language. They provide very good...
Read full review of Palo Alto Networks Panorama »
Anonymous User
Cloud and Security Architect at a transportation company
The technical support is not very good. I find the process difficult. It's very time-consuming to log support issues...
Read full review of Cortex XDR by Palo Alto Networks »

Review 1 of 30

Technical Support

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