Compare GFI vs Veritas

GFI

Based on 75 reviews.

Veritas

Based on 215 reviews.

Sample Customers

KerioConnect

Southern Tier Brewing Company, Innotta, Baustoff + Metall, Hamifleurs, Chanson TV, Ryman Stationery

Veritas Enterprise Vault

Aboca Spa, G&F Financial Group, Antelope Valley Hospital, Carrington Holding Company, CSR Israel

Veritas Enterprise Vault.cloud

Lixil, CDCR, Windsor Foods, KM&A, Bear

Popular Solutions

12 reviews

6 reviews

5 reviews

55 reviews

33 reviews

Veritas NetBackup Appliance

18 reviews

Top Industries

Comms Service Provider

42%

Computer Software Company

15%

Government

Educational Organization

Comms Service Provider

25%

Computer Software Company

20%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

BrianCook
Information Security Officer - VP at Unified Technology Solutions
We use it ourselves and deploy it to our customers, which are small and medium-sized businesses. Our use cases are...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
My company uses GFI to safeguard our endpoint devices and prevent users from putting unwanted devices on the network....
Read full review of GFI LanGuard »
MarkKupferberg
Vice President at a manufacturing company
It's a corporate email. All of our corporate emails go through it.
Read full review of KerioConnect »
Eugene Hacker
Director of Network Services at a university

Read full review of Exinda »

Review 1 of 4

Gurkripal Bobby Gill
System Engineer at Atea Norge AS
I am a salesperson as well as a consultant. Being a system engineer, I do a lot of installation work and other...
Read full review of Veritas Data Insight »
NadavNegev
Technical Consultant at Hewlett Packard Enterprise Company
I am not an end-user with this product. I'm a technical consultant. I am responsible for the migration, as well as...
Read full review of Veritas Enterprise Vault »
Karthik-C
Solutions Architect at AspireNXT
We primarily use the solution for cloud backups and to have the flexibility to move what we have around as needed...
Read full review of Veritas CloudPoint »
Anonymous User
Assistant Vice President Information Technology at a financial services firm
We use the solution to back up everything we have, including SQL backup, Oracle, and VMware. It works very well. We...
Read full review of Veritas NetBackup Appliance »
Nagesh Agnihotri
IT Engineer at HPPL
Our primary use case of this solution is to store our data archive. This solution is deployed on-premises.
Read full review of Veritas Access »

Review 1 of 5

Customer Service

Ashish-Gautam
Senior Technical Engineer at Hitachi Systems, Ltd.
GFI's technical support is good.
Read full review of GFI LanGuard »
Chris Kershner
CEO at Professional Project Managers
One of my customers had some issues that weren't pleasant. Support was pretty good and then it changed quite a bit...
Read full review of KerioControl »
Andy Dibble
IT Manager at Flare Technologies
Technical support is pretty good. They're quick to respond. You get an answer straight away, although it might not be...
Read full review of KerioControl »
AliAmini
IT Consultant at ArioRasaneh
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Chris Bristow
Account Manager (Technical) at Redfortress Ltd
I've never used their technical support.
Read full review of KerioControl »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
Our experience with their tech support started off well. Then, a couple of their employees went wayward, but they got...
Read full review of Exinda »
Ted Mbugua
Security Manager at CRAG
I opened a case with technical support and the person who was assisting me was very helpful. I was able to resolve my...
Read full review of GFI LanGuard »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
I do not use the technical support from Kerio Control. When I have an issue I find the solution by searching the...
Read full review of KerioControl »
Frank Raasveld
Owner at Fr@nkonnections
In every software, sometimes there are problems. One of the strong things about Kerio was the support knowledge and...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
Technical support is an area where I've always had problems because, especially in East Africa, there's a bit of a...
Read full review of GFI LanGuard »
Ted Mbugua
Security Manager at CRAG
Technical support is always easy. Anytime we have an issue or we need clarification, there is a number to call or...
Read full review of GFI LanGuard »
Liam Bartlett
IT & Installations Manager at Odyssey Gaming
I haven't contacted their technical support. If there are any issues then I get a network engineer guy first and see...
Read full review of KerioControl »
MarcoVivaldelli
IT Director CEO at MARVIV SRLS
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
TUNC BOZOGLU
Owner at LOTUSCONCEPT
Technical support is good. They respond right away.
Read full review of KerioControl »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
Anonymous User
Senior Network Engineer at a comms service provider
I haven't used support since GFI bought the company but some people I work with have said that the GFI technical...
Read full review of Exinda »
Jaroslav Jašek
IT manager at ABITec s.r.o.
My experience with the solutions technical support is fine but they could be faster in responding.
Read full review of KerioControl »
Herbert Haug
Systems Administrator at a manufacturing company
We have a partner who does other work for us. They are also a Microsoft partner. If we need any support, we receive...
Read full review of GFI FaxMaker »
Anonymous User
Head of Technical - Systems and Security at a tech services company
The support has been responsive in my experience.
Read full review of GFI LanGuard »
Anonymous User
Senior Technical Support -Security at a manufacturing company
Customer Service: Top notchTechnical Support: Top notch
Read full review of Exinda »
Anonymous User
IT Director at a comms service provider
The technical support is good.
Read full review of KerioControl »
Chuck Schurman
Help Desk Supervisor at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
Justin Braegelman
IT Support at Rural Computer Consultants, Inc
The GFI technical support can be very time-consuming to get down to the root of the problem, but they are very...
Read full review of KerioControl »
Anonymous User
Freelance IT Specialist at a computer software company
I haven't contacted technical support in the past, to be honest. I'm the kind of person that I would rather look...
Read full review of KerioControl »
MarkKupferberg
Vice President at a manufacturing company
I don't deal with technical support directly. However, I would say my IT person puts it somewhere in the middle. My...
Read full review of KerioConnect »
Eugene Hacker
Director of Network Services at a university
I talked to them before about the issue of data not being available. They talked me through going in and just...
Read full review of Exinda »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »

Review 1 of 30

Gurkripal Bobby Gill
System Engineer at Atea Norge AS
Their support could be a little bit better.
Read full review of Veritas Data Insight »
Nikolay Gorbunov
Lead Engineer at a integrator
I would give technical support a rating of 8/10. They are good.
Read full review of Veritas NetBackup »
Giap Seng Tay
Senior IT Manager at a maritime company
Support wise, we have local support and it is quite strong. We've very satisfied with them overall. They are helpful...
Read full review of Veritas NetBackup »
Ricardo Christie
Tape Library Associate at a insurance company
I would give the technical support a rating of seven. Sometimes it feels like their reps are not trained enough.
Read full review of Veritas Backup Exec »
Ahmed Sabry
Team Leader at a financial services firm
Support for the solution needs improvement. When we contacted support with issues, we had to be passed on to the...
Read full review of Veritas NetBackup »
Giap Seng Tay
Senior IT Manager at a maritime company
Their technical support is excellent.
Read full review of Veritas NetBackup Appliance »
Pradeep Kabbur
Technical Lead at a tech services company
The technical support is very good; I would give them a nine out of ten. They have a standard two-hour response time...
Read full review of Veritas NetBackup Appliance »
Muksith Thangal
Backup and Storage Specialist at a sports company
I've had vast experience with technical support. Most of the time, I'm pretty happy with their support. I would say...
Read full review of Veritas NetBackup Appliance »
Ashraf Ali
Senior Consultant at global brands
It is hard to train someone on this program and the technical team wasn't very helpful. The customer service can be...
Read full review of Veritas SaaS Backup »
Florent ADODO
IT Assistant at Hotel 2 Fevrier
I never required technical support from the vendor because they provided a lot of documentation with the product. I...
Read full review of Veritas Backup Exec »
MS Alam
System Administrator at Abdullah Al-Othaim Markets
The technical support is very good. They give us very good support. We don't have any problems with support.
Read full review of Veritas Backup Exec »
Sivathiban Krishnamurtthu
Service Delivery Director at Syscentrix
The support has been good, I have not had any problems with the support.
Read full review of Veritas NetBackup Appliance »
Algimantas Slabada
IT Architect at a tech services company
Their technical support is very good. We have not had many issues, but it's okay.
Read full review of Veritas Backup Exec »
PramodTalekar
Storage & Backup Engineer at Evolent Health
I've contacted support on multiple occasions and have found them to be helpful and responsive. We are satisfied with...
Read full review of Veritas NetBackup Appliance »
Alex Ntow
Chief Technology Officer at EITBS Ltd
They provide great support. I would rate them a ten out of ten.
Read full review of Veritas Backup Exec »
Anonymous User
System Administrator at a manufacturing company
The support isn't that great. It could be improved. They should have a faster response time.
Read full review of Veritas NetBackup »
BenedictOlomu
ICT Solutions Consultant/Systems Integrator at SolutionChest Limited
Since the deployment, I've logged about three of four cases and their responses are usually very prompt. I am very...
Read full review of Veritas System Recovery »
Anonymous User
Information Technology Infrastructure Team Lead at a tech services company
I would rate technical support a seven out of ten. At times, you will receive helpful and fast support, and other...
Read full review of Veritas NetBackup »
Rowland Gcwensa
Product Brand Manager at Epsidon Technology Distribution
I work with technical support a lot whenever there are technical issues. They have been very good. Although they...
Read full review of Veritas Backup Exec »
Anonymous User
General Manager at a comms service provider
Technical support is great.
Read full review of Veritas NetBackup »
Anonymous User
Engineering Manager at a tech vendor
I do not have direct experience with tech support.
Read full review of Veritas Backup Exec »
RoberGhattas
Pre-Sales Technical Engineer at Kolaly
Technical support for this solution is good, and I haven't and any problems with them.
Read full review of Veritas Backup Exec »
Anonymous User
Presales Engineer at a tech services company
Technical support is fine.
Read full review of Veritas InfoScale Availability »
Anonymous User
IT Architect at a tech services company
Technical support for this solution is good, as long as you are paying for the high-level support. Otherwise, you...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Assistant Vice President Information Technology at a financial services firm
I feel technical support could be better. When we first started making use of the solution, we had the benefit of...
Read full review of Veritas NetBackup Appliance »
Anonymous User
CAD Engineer at a manufacturing company
The technical support is very good.
Read full review of Veritas Backup Exec »
Rafael Bennacchio
Data Protection and Risk IT Specialist at a tech services company
I would give technical support a rating of a six and a half out of 10.
Read full review of Veritas Backup Exec »
Anonymous User
Solutions Consultant at a computer software company
Tech support has usually been good when we've had disasters, or we need to do recovery. Support has been good and...
Read full review of Veritas NetBackup Appliance »
Anonymous User
System Analyst at a tech services company
The tech support is very good.
Read full review of Veritas Backup Exec »
Anonymous User
Senior System Engineer at a tech services company
If there any issues, now we are coordinating with support and from the back-end, they are fixing it. So far, there...
Read full review of Veritas Enterprise Vault.cloud »

Review 1 of 30

Technical Support

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