Compare GFI vs Veritas

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Veritas Enterprise Vault.cloud

Lixil, CDCR, Windsor Foods, KM&A, Bear

Popular Solutions

2 reviews

1 reviews

1 reviews

7 reviews

5 reviews

Veritas NetBackup Appliance

11 reviews

Top Industries

Outsourcing Company

13%

Comms Service Provider

10%

Construction Company

10%

Computer Software Company

Financial Services Firm

11%

Construction Company

10%

Outsourcing Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at Asbis Mediteranean
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at Satcom Infotech
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Michael Livingston
IT Director at Thomas George Associates Ltd
We use it for sending outgoing faxes.
Read full review of GFI FaxMaker »

Review 1 of 5

RahulSharma8
Storage Platform Engineer at Expedia Group
Veritas Alta Data Protection's primary use case is to back up S3 buckets and EC2 instances, containers, or mostly...
Read full review of Veritas Alta Data Protection »
SunilPanigrahi
Senior Manager at a logistics company
Veritas NetBackup is successfully used on a virtual platform where we are taking VM backups for almost 88 plus...
Read full review of Veritas NetBackup »
Charles Nwaokukwu
Head, Datacenter and IT Enterprise Applications at GTBANK
My main use cases for Veritas Enterprise Vault are for backup of databases and servers. We use it basically for...
Read full review of Veritas Enterprise Vault »
MohamedFekry
Enterprise Architect at vertowave

Read full review of Veritas NetBackup Appliance »
Nizar Radad
Head of IT Department at Qcon
My main use case for Veritas Alta Recovery Vault is to have backup for my Office 365 environment. For my Office 365...
Read full review of Veritas Alta Recovery Vault »

Review 1 of 5

Customer Service

Anuradha Buluwala
Head of Technical at Connex Information Technologies Pvt Ltd
The support has been responsive in my experience.
Read full review of GFI LanGuard »
Saham Hendinejad
Chief Executive Officer at Quby
I've never contacted technical support in the past.
Read full review of KerioControl »
Ted Mbugua
Security Manager at a tech services company
Technical support is always easy. Anytime we have an issue or we need clarification, there is a number to call or...
Read full review of GFI LanGuard »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
With this product, their customer service rating is similar to other providers.
Read full review of KerioControl »
Herbert Haug
Systems Administrator at a tech company
We have a partner who does other work for us. They are also a Microsoft partner. If we need any support, we receive...
Read full review of GFI FaxMaker »
Robert Allino
Owner at L3GNL LLC
I haven't used GFI, but back when Kerio had it, they were very good. They were very responsive. A lot of times you...
Read full review of KerioControl »
Anonymous User
Systems Engineer & Product Manager at a tech services company
Customer Service: Positive, compared to industry competition. Technical Support: Very good and improving.
Read full review of Exinda »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
MarkKupferberg
Vice President at a manufacturing company
I don't deal with technical support directly. However, I would say my IT person puts it somewhere in the middle. My...
Read full review of KerioConnect »
Anonymous User
Lead Hand - Print Department at a marketing services firm
Customer support is reliable. It provides fast and excellent support.
Read full review of KerioConnect »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
Anonymous User
IT and Operations Manager at a financial services firm
Technical support is not the best. As an example, this past weekend I had an issue. It took me four days to get a...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
MarcoVivaldelli
IT Director CEO at MARVIV SRLS
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
Anonymous User
President at a tech services company
When GFI first took over, there were issues. There were issues contacting them. Even recently, there have been some...
Read full review of KerioControl »
Anonymous User
Senior Sales Technician at a tech services company
I have never used their technical support.
Read full review of KerioControl »
Matt Gerken
VP Engineering & Admin at E Cubed Systems Sl
I have not used the technical support. My experience initially with Kerio was dealing directly with Kerio and then at...
Read full review of KerioControl »
Daniel Mahar
Associate Director at a university
GFI's technical support for this solution could be better. It's hard to find information about Exinda, directly. It...
Read full review of Exinda »
Jaroslav Jašek
IT manager at ABITec s.r.o.
My experience with the solutions technical support is fine but they could be faster in responding.
Read full review of KerioControl »
Cristian Concha
Chief of Technical Department at a tech services company
The technical support is good.
Read full review of KerioControl »
Ray Kingdon
Technical Director at EVAK Technologies Limited
I have never had to use Kerio's customer support services.
Read full review of KerioControl »
Kombo Nyashanu
MD at Comsque
The support is fine. The response time can improve.
Read full review of KerioControl »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
AliAmini
IT Consultant at ArioRasaneh
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
Liam Bartlett
IT & Installations Manager at Odyssey Gaming
I haven't contacted their technical support. If there are any issues then I get a network engineer guy first and see...
Read full review of KerioControl »
Frank Raasveld
Owner at Fr@nkonnections
In every software, sometimes there are problems. One of the strong things about Kerio was the support knowledge and...
Read full review of KerioControl »
Chris Kershner
CEO at Professional Project Managers
One of my customers had some issues that weren't pleasant. Support was pretty good and then it changed quite a bit...
Read full review of KerioControl »
Chuck Schurman
System Administrator at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
LB5
Information Technology Specialista at REMING CONSULT a.s.
Resellers provide the first level of support. After that, support is handled by distributors. The next level of...
Read full review of KerioConnect »
Anonymous User
Senior Network Engineer at a comms service provider
I haven't used support since GFI bought the company but some people I work with have said that the GFI technical...
Read full review of Exinda »

Review 1 of 30

Nizar Radad
Head of IT Department at Qcon
I chose eight out of ten for Veritas Alta Recovery Vault because of the price and the response time of support.
Read full review of Veritas Alta Recovery Vault »
MihaiAlexandru
Unemployed at a manufacturing company
I never personally reached out to technical support and therefore would d not be able to speak on how helpful they...
Read full review of Veritas Enterprise Vault »
SunilPanigrahi
Senior Manager at a logistics company
The technical support from Veritas is rated an eight, as the local partners are good and support us. I cannot say I...
Read full review of Veritas NetBackup »
Andrea Trespidi
Storage & Backup Engineer at a tech vendor
I usually go directly to the vendor for Veritas NetBackup Appliance. We have technical account managers for Veritas...
Read full review of Veritas NetBackup Appliance »
RishiPandit
Lead - Technical Services at Impetus
I used customer service and support frequently during the initial setup because I was new to the product. Veritas...
Read full review of Veritas NetBackup Appliance »
Sarang Nagmote
Deputy Vice President - IT at TransUnion
Customer service has been good so far. I can relate to giving it an eight out of ten.
Read full review of Veritas Backup Exec »
Humberto Tahara
Senior Solution Architect Pre-Sales at Invent Cloud Soluções em Tecnologias Ltda
I love Veritas support. I'm Brazilian, and in Brazil, we have a problem because few people speak English. Sometimes,...
Read full review of Veritas Data Insight »
Reda Hassan
Senior IT Infrastructure Engineer at a government
8 out of 10.
Read full review of Veritas NetBackup »
ShaileshPednekar
Assistant General Manager System at Transasia Bio-Medicals Ltd.
The customer support is great. I would rate the technical support from Veritas at eight out of ten points. The IVR...
Read full review of Veritas Alta Data Protection »
Anonymous User
Systems Administrator at a logistics company
Technical support is great.
Read full review of Veritas NetBackup »
Aziz Serbouti
General Manager at curetech
The technical support is good. The team in Morocco are very professional and they help us every time, with no problem.
Read full review of Veritas NetBackup Appliance »
SergeySenkov
System IT and Technologies Field Manager at Leumit Health Services
We are typically in contact with technical support two or three times a year to deal with issues that arise. They're...
Read full review of Veritas NetBackup »
Anonymous User
Senior Consultant at a tech services company
It is hard to train someone on this program and the technical team wasn't very helpful. The customer service can be...
Read full review of Veritas Alta SaaS Protection »
Ibrahim Jekhine
Consultant at MTN
The support from Veritas NetBackup is very good. They provide valuable assistance with best practices, although...
Read full review of Veritas NetBackup »
Nuno Maia
Backup administrator at a government
Technical support is good enough. The support is better than for NetBackup.
Read full review of Veritas Enterprise Vault »
Anonymous User
Presales Engineer at a tech services company
Technical support is good.
Read full review of Veritas NetBackup Appliance »
Anonymous User
CEO at a tech services company
I used technical support years ago and it was good. The 2012 edition was bad but technical support really tried to...
Read full review of Veritas Backup Exec »
Sammy Githinji
Technical Manager at Rigor Systems Limited
We do not face major challenges because we usually get support whenever we need it. Veritas has a very good support...
Read full review of Veritas NetBackup Appliance »
Christophe MERCIER
System Administrator at blois.fr
The technical support is good. It does not take too long to receive an answer.
Read full review of Veritas Backup Exec »
Kayode Oni
Chief Technology Officer at a tech company
Technical support for this solution is very good. When you run into a problem you can call them at any time. They...
Read full review of Veritas Backup Exec »
John Chege
Solutions Architect at Rigor Systems Limited
Their support quality has declined. I would rate it a six out of ten now, whereas it used to be a nine out of ten...
Read full review of Veritas NetBackup »
Anonymous User
EMEA L3 Backup Integration/Build Team Leader / SME at a financial services firm
Quite good. Seven out of 10.
Read full review of Veritas NetBackup »
Anonymous User
Junior Database Administrator at a comms service provider
I think they're helping us as much as possible, but they're just saying the problem is with our setup or maybe the...
Read full review of Veritas NetBackup Appliance »
Ismail Dhasthageer
Ict System Support Administrator at Gans
Customer service and support are good. We faced backup issues, and unfortunately, they couldn't resolve that issue....
Read full review of Veritas NetBackup »
ABDUL RAHIM
Technical lead at Wipro Limited
I work with multiple backup tools, and Veritas is in the middle. The support isn't great.
Read full review of Veritas NetBackup Appliance »
Pusoloso Mokitimi-Lekhutlile
EUT Analyst at Absa Group Ltd
There might be occasional language variations, but overall, they're quite responsive. Our engineers spoke in a...
Read full review of Veritas NetBackup Appliance »
Kayode Oni
Chief Technology Officer at a tech company
Veritas has a good support system you can contact when you're having issues. It's very easy.
Read full review of Veritas Backup Exec »
Olivier Mougin
Architecte Backup at a comms service provider
It is important, when we chose a solution, that the customer service/technical support team could help us when we...
Read full review of Veritas NetBackup »
Karthik-C
Solutions Architect at AspireNXT
The technical support has improved and is much better than it used to be.
Read full review of Veritas NetBackup »
Anonymous User
Advisor - Solution Architect at a computer software company
Technical support is good. If we find an issue, we get in touch with their support immediately.
Read full review of Veritas NetBackup »

Review 1 of 30

Technical Support

No Data Available

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