Compare Fortra vs Tricentis

Fortra

Based on 232 reviews.

Tricentis

Based on 216 reviews.

Latest Research

Buyer's Guide

Fortra's Automate vs. UiPath Platform

October 2026

UiPath Platform vs. Fortra's Automate

Updated: October 2026

Sample Customers

Fortra's Automate

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Popular Solutions

88 reviews

22 reviews

3 reviews

8 reviews

4 reviews

3 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

10%

Manufacturing Company

Construction Company

Financial Services Firm

10%

Manufacturing Company

10%

Outsourcing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anuj Bhagwat
Dev Ops Engineer at a computer software company
Our use case is sharing the file with multiple users. It's a centralized file share system.
Read full review of GoAnywhere MFT »
Mohamed Abdel-Hassanein
Co-Founder and Business Development at TeCrypt
The most important use case for my clients in Fortra's Digital Guardian is that it consolidates two products into a...
Read full review of Fortra's Digital Guardian »
Syed Mubeen
Cyber Security Researcher at a tech services company
The main use case for Digital Guardian is for endpoint DLP, as it is the product for endpoint-level DLP and is one of...
Read full review of Digital Guardian »
Anonymous User
Information Technology Manager
I use Fortra's Automate to automate our workflows and reports mainly. For example, we normally task it to generate...
Read full review of Fortra's Automate »
Anonymous User
Cyber Security Engineer at a tech services company
I use it a lot for independent research. I have a copy with me on my Kali box. There’s a good reason that it’s...
Read full review of Fortra's Cobalt Strike »

Review 1 of 5

AKSHAYRATHI
Senior engineer at Nagarro
My main use case for Tricentis Tosca is to automate web applications, and I have automated UI applications, database,...
Read full review of Tricentis Tosca »
AnantJoshi
Senior Director Intelligent Automation at Truglobal
Tricentis NeoLoad use cases were for retail, specifically a US based retail customer.
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Anonymous User
Senior Director at a tech vendor
We use Tricentis qTest for capturing all the user stories, data, requirements, and dashboards. We also have...
Read full review of Tricentis qTest »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Alejandro Parro Jr.
Presales Engineer - IT Automation at Bridgeway Communication System, Inc.
The technical support is good.
Read full review of GoAnywhere MFT »
Lalit Wagh
Machine Learning Engineer at a consultancy
Customer support for GoAnywhere MFT has been excellent and is definitely one of the stronger aspects of working with...
Read full review of GoAnywhere MFT »
KIM TERRY BUENAVENTURA
Technical Engineer at a tech services company
I rate Fortra's support nine out of 10. I've reported bugs to Fortra support. The issues take time and can't be fixed...
Read full review of GoAnywhere MFT »
Shrikant Patil
Cyber Security Analyst at a tech vendor
Customer support for GoAnywhere MFT is excellent and very relevant.I would rate the customer support a nine out of ten.
Read full review of GoAnywhere MFT »
Prathamesh Pawar
Sr.Technical Support Executive at DigitalTrack Solution Private Limited
My customer support experience has been good overall, as the support team is helpful during troubleshooting and...
Read full review of GoAnywhere MFT »
Ishant Singh
Website Developer And CMO at DishIs Technologies
I have contacted their customer support, but they are quite busy and reply in approximately three to four days. The...
Read full review of GoAnywhere MFT »
Tassavour Shaikh
Pentester-1 at Digitaltrack
Customer support for GoAnywhere MFT is generally good and reliable. The support team is knowledgeable and understands...
Read full review of GoAnywhere MFT »
Stephen Whigham
Senior PBM Systems Administrator at FairosRx
Technical support has been pretty good. We've had some support directly through their chat service. I've had a couple...
Read full review of GoAnywhere MFT »
Manik Singh
Penetration Tester at Essen Vision Software
Customer support is excellent and very helpful.
Read full review of GoAnywhere MFT »
Prashant Fauzdar
Senior Solution Lead at a healthcare company
Their technical support is good. Responses are not really instantaneous, but they respond within their SLA. They...
Read full review of GoAnywhere MFT »
Jithendra Koilada
Software Engineer at SAge IT inc
Initially during my training period, I contacted the technical team. However, I didn't receive responses as quickly...
Read full review of GoAnywhere MFT »
BrandoDiego
System Engineer/Consultant at Notable Frontier Sdn Bhd
Technical support from Fortra can vary; sometimes I encounter great engineers with high experience who can resolve...
Read full review of Fortra's Digital Guardian »
John Helbert Gonzalez Torres
Automation Architect at Credibanco
We use technical support a lot and we find them to be quite helpful and responsive. We are very satisfied with their...
Read full review of Fortra's Automate »
Anonymous User
VP/Core System Support Manager at a financial services firm
Their tech support is pretty good in responding to us and in helping us to work through any issues that might crop...
Read full review of GoAnywhere MFT »
Anumula Hitesh
Senior Business Development Executive at Digitaltrack
Overall, my experience with customer support has been positive; for routine questions and standard issues, the...
Read full review of GoAnywhere MFT »
John Mwangi
Sr Software Engineer at Pune IT Labs
I would rate the technical support a ten out of ten. GoAnywhere offers top-rated customer support. They are always...
Read full review of GoAnywhere MFT »
Ravi Kumar Dake
Software Developer at a computer software company
I would rate Fortra's support for Globalscape EFT around a seven on a scale of one to ten. I worked on-site in South...
Read full review of Globalscape EFT »
Anonymous User
Security Senior Consultant at a financial services firm
The customer support for Fortra's Digital Guardian is really nice; there was a time about one year ago that I spent...
Read full review of Fortra's Digital Guardian »
Harold Mandarino
Systems Supervisor at FIS
They are very knowledgeable. I don't have many complaints as far as Globalscape stepping up to the plate and helping...
Read full review of Globalscape EFT »
Puru Puru
Developer at Access HSI
We have connected with the technical support team multiple times after implementation while testing, but now...
Read full review of GoAnywhere MFT »
AnantUpadhyay
CEO at CareerCraftly
We have contacted them for issues and bugs. They have their number on their website to call, and they are fast and...
Read full review of GoAnywhere MFT »
Anonymous User
Consultant at a manufacturing company
I've contacted them. They were very helpful. I'd rate them a ten out of ten.
Read full review of Fortra's Automate »
Anonymous User
Messaging Administrator at a tech company
Excellent! A 10 out of 10.
Read full review of Fortra's Clearswift Secure Email Gateway »
Ramesh-D
Senior IT Developer at a energy/utilities company
Fortra's Automate has good documentation and a lot of videos available. We were also given training. So, overall,...
Read full review of Fortra's Automate »
LEEJET AGGASSI HERMOSA HUGO
Consultant at Bridgeway Communication System, Inc.
I rate Fortra support nine out of 10. I'm very satisfied with the customer support. They can accommodate us when we...
Read full review of GoAnywhere MFT »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Globalscape EFT »
Anonymous User
Senior IT Security Analyst at a retailer
Tripwire’s technical support has always been excellent.
Read full review of Fortra Tripwire IP360 »
Koffi Martial Assouman
Pre-Sales Support Engineer at GTN (Groupe de Technologies et de Negoce)
We're really satisfied with customer service and support.
Read full review of Fortra's Clearswift Secure Web Gateway »
Rohan Paul
Data Manager at Gitarattan International Business School
The experience was quite good and helpful. They were able to resolve the issue in a reasonable time.
Read full review of GoAnywhere MFT »
Anonymous User
Senior Application Analyst at a healthcare company
The support could be enhanced a little bit. I know they are pushing numbers, but when they ask you to tell them what...
Read full review of GoAnywhere MFT »

Review 1 of 30

Shahid Manzoor
Software Quality Assurance Supervisor at a transportation company
I've never reached out to technical support.
Read full review of SpecFlow »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
The support is really good. Our company had opted for platinum support, that is, like, twenty-four hours of service...
Read full review of Tricentis Tosca »
Patrik Badkar
Technical lead at a consultancy
The tool's support responds within three hours.
Read full review of Tricentis NeoLoad »
Arun Pakkan
Senior QA Automation Architect -DevOps and Digital at a computer software company
In Tricentis Tosca we cannot change anything. If we have some issues, we have to go through the support system and...
Read full review of Tricentis Tosca »
Patrik Badkar
Technical lead at a consultancy
They usually clarify any queries or issues within three hours. They usually come back to us within three hours, which...
Read full review of Tricentis NeoLoad »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
Tricentis acquired this product a year ago, so prior to that acquisition, the product was owned by an independent...
Read full review of Tricentis NeoLoad »
Sanket Sunil Randive
Senior Consultant at a tech services company
My rating for the Tricentis NeoLoad technical support is four out of five because I never faced any issues with...
Read full review of Tricentis NeoLoad »
Anonymous User
Performance Test Architect and HP ALM Expert at a tech services company
In my experience, technical support was pretty good in those times I had to contact them for issues.
Read full review of Tricentis NeoLoad »
Anonymous User
SAP TAX COE at a tech company
Customer Service: We have had great customer service so far. Support has been responsive and helpful. Technical...
Read full review of Tricentis Tosca »
Srihari K
Senior Software Engineer at MOURI Tech
There is a lack of a knowledge base, and the time it takes for them to respond is a bit slow. While there is a delay...
Read full review of Tricentis Tosca »
Raja-Veeraraghavan
Automation Lead at LogiXML
Technical support is pretty good. During the first six months I was creating tickets and tried to get the answers...
Read full review of Tricentis qTest »
Anonymous User
Architecture Manger at a government
The support from Tricentis Tosca is getting less good. When I have a problem I receive an answer. However, it is not...
Read full review of Tricentis Tosca »
VSwaminathan
Product QA Manager at Reflexis Systems
We have the option to contact tech support but, so far, except for a couple of times, we haven't had a reason to...
Read full review of Tricentis qTest »
Anonymous User
Software Engineer at a healthcare company
Customer Service: 8/10. We have a very good partnership. They are always willing to work with us and help resolve any...
Read full review of Tricentis NeoLoad »
Anonymous User
Web Engineer at a tech services company
Customer Service: 8/10 - Our account rep, Evan, and engineer, Steve, were great to work with when we were looking at...
Read full review of Tricentis NeoLoad »
Anonymous User
Product Manager at a tech services company
Tech support is excellent. IntelliCorp's personnel are always available when needed and have many years of SAP...
Read full review of Tricentis LiveCompare »
Anonymous User
Non Functional Test Manager at a government
Customer support is very good.
Read full review of Tricentis NeoLoad »
Srikanth Iyengar
Technical Test Lead at Infosys
NeoLoad is offering good support.
Read full review of Tricentis NeoLoad »
Anonymous User
Senior Software Testing Consultant at a tech services company
Support side of the tool is very strong. We have seen fast feedback and answers to other questions we faced in the...
Read full review of Tricentis NeoLoad »
Anonymous User
Technical Test Specialist, Performance Test Lead at a tech services company
Customer Service: 9/10 Technical Support: 9/10 - the Neotys support team is superb and very efficient.
Read full review of Tricentis NeoLoad »
Anonymous User
Sr. Portfolio Manager - Testing at a tech vendor
The technical support is good.
Read full review of Tricentis qTest »
Khushal Chate
SAP Test Manager at Apexon
Initially, we were able to create a case. Right now, that function is not very useful. We also have to request remote...
Read full review of Tricentis Tosca »
Narendra Reddy Garalapalli
Associate Manager at a consultancy
The technical support services are generally good, though there are areas for improvement regarding response time and...
Read full review of Tricentis Tosca »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Ashwin Mor
Senior Software Engineer at Tech Mahindra
Customer Service: 5/5 Technical Support: 5/5
Read full review of Tricentis Tosca »
Anonymous User
DevOps Engineer at a financial services firm
Technical support is excellent.
Read full review of Tricentis Tosca »
Anonymous User
Salesforce Admin/Tester/TOSCA Automation Tester at a healthcare company
Good.
Read full review of Tricentis Tosca »
Anonymous User
Practice head for Automation at a tech services company
We do use it but it was better a year ago. Now, the turnaround time takes a little more time.
Read full review of Tricentis Tosca »
Anonymous User
Test Automation Engineer at Infosys
Technical support is fair.
Read full review of Tricentis Tosca »
Manish Kum@r
Senior Technical Automation Specialist at Sixsentix
I would say that they have decent support. They can be contacted via live chat, email, and online incident forms.
Read full review of Tricentis Tosca »

Review 1 of 30

Technical Support

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