Compare Extreme vs Ubiquiti Networks

Extreme

Based on 105 reviews.

Ubiquiti Networks

Based on 105 reviews.

Latest Research

Ubiquiti WLAN vs. ExtremeWireless

Updated: September 2022

ExtremeWireless vs. Ubiquiti WLAN

Updated: September 2022

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

Enterasys Ethernet Switches

Centre for Research in Nutrition and Development (CIAD)

Extreme VDX

Niagra Falls Bridge Commission, Medien System Partner, CDE Lightband, MaximumASP

ExtremeWireless

St. Xavier High School, Americatel, Diamond Light Source

Ubiquiti Wireless

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, British Armed Forces, Arcadia School District, Moscow - Enforta

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

12 reviews

12 reviews

10 reviews

39 reviews

Ubiquiti UniFi Switches

16 reviews

Ubiquiti WLAN

14 reviews

Top Industries

Comms Service Provider

27%

Computer Software Company

16%

Government

Educational Organization

Comms Service Provider

38%

Computer Software Company

13%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manik Chavan
Assistnat Professor in Computer Science and Engineering Department at Walchand College of Engineering
We are using the product for learning and research purposes, and for academics. We can connect with the hotspot...
Read full review of ExtremeWireless »
Anonymous User
Technical Coordinator at a educational organization
We're using the latest version. It's deployed on a public cloud. We can get our management interface from the...
Read full review of ExtremeCloud IQ »
Anonymous User
Senior Manager, Information Technology at a university
We have 100 users of Enterasys Ethernet Switches.
Read full review of Enterasys Ethernet Switches »
Eduardo Castillo
Pre-sales manager at RETO Industrial S.A. de. C.V.
We use it to monitor the performance of the equipment. We use this in order to get the information about whether the...
Read full review of ExtremeManagement »
Anonymous User
Founder and CEO at a security firm
I'm the founder of the company.
Read full review of ExtremeSecurity »

Review 1 of 5

George Ferns
Solution Architect - Networking and IoT at a wholesaler/distributor
The primary use cases of this solution include home use and hospitality, for example: small cafes, etc. It's used in...
Read full review of Ubiquiti Wireless »
Henrique Barjas
Infrastructure Manager at a energy/utilities company
It's a WLAN solution. I can provide access point management for the whole corporation. We are not physically...
Read full review of Ubiquiti WLAN »
Anonymous User
Supervisor of IT Infrastructure & Cybersecurity at a tech consulting company
Ubiquiti UniFi is the most cost-effective network (wired and wireless) solution on the market. I think the reason...
Read full review of Ubiquiti UniFi »
Anonymous User
Director of Technical Operations/CTO at a consultancy
We mostly use the solution for wireless. We have a lot of wireless clients. That's the big bulk of usage as we're...
Read full review of Ubiquiti UniFi Switches »

Review 1 of 4

Customer Service

Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
I have not used the support.
Read full review of Enterasys Data Center Networking Equipment »
MuhammadNadeem
Sr. Network Engineer at a tech services company
Technical support is good. They're responsive. I haven't really had to deal with them that much since the solution...
Read full review of ExtremeSwitching »
Michael Bartlett
President at Marine Alignment, Inc.
Customer Service: Customer service is excellent. From RFQ through deployment and hand off to support, we have been...
Read full review of ExtremeCloud IQ »
Bharath Poovaiah
Business Head at a tech services company
Technical support is good.
Read full review of ExtremeSwitching »
Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
The technical from ExtremeWireless has been good.
Read full review of ExtremeWireless »
Gassan Armouti
CEO at a tech services company
I would rate the support from Extreme Wireless a five out of five.
Read full review of ExtremeWireless »
Gassan Armouti
CEO at a tech services company
The technical support is good. Their team is very helpful if you need it.
Read full review of ExtremeWireless »
Evert Ruiten
Senior Pre-sales consultant at Businesscom BV
We have had no issues with technical support.
Read full review of ExtremeCloud IQ »
Anonymous User
Sr. Network Systems Engineer at a manufacturing company
Customer Service: Customer service is top notch. If there have ever been non-technical issues with things such as...
Read full review of ExtremeCloud IQ »
Anonymous User
Principal System Engineer at a tech company
Customer Service: We have never needed to approach customer service as the device has never given us any troubles....
Read full review of ExtremeCloud IQ »
Anonymous User
IT Production Engineer at a consultancy
We had to use the support once when we had an issue on the portal and they were very good and resolved our issue.
Read full review of ExtremeWireless »
Anonymous User
Senior Manager, Information Technology at a university
We would prefer it if the support was a bit better. It could be faster. We find it's not as good as, for example, Cisco.
Read full review of ExtremeWireless »
Anonymous User
Technology Integration Specialist at a non-tech company
Customer Service: Very satisfied! Technical Support: Great.
Read full review of ExtremeCloud IQ »
Anonymous User
Enterprise Systems Engineer at a educational organization
Customer Service: Customer service is great. Technical Support: Tech support has been great.
Read full review of ExtremeCloud IQ »
Anonymous User
Presales Engineer at soulco
We haven't had any technical issues but I'm satisfied with the support available. Our software team in Extreme can...
Read full review of ExtremeControl »
Anonymous User
Senior Manager, Information Technology at a university
Technical support is fine.
Read full review of ExtremeSwitching »
Anonymous User
Product manager at a tech services company
The technical support from Extreme Networks is perfect. If we have an issue then there's always very quick response...
Read full review of ExtremeWireless »
Anonymous User
Network Administrator at a university
Customer Service: I would rate it at 10 out of 10 as their staff is very polite with customers. Technical Support: I...
Read full review of ExtremeCloud IQ »
Anonymous User
IT Director at a educational organization
The support is superb.
Read full review of ExtremeWireless »
Anonymous User
Vice President Operations at a non-profit
Customer Service: The customer service has been great. We had a few questions when configuring Radius. When we...
Read full review of ExtremeCloud IQ »
Anonymous User
Senior Security and Infrastructure at a tech services company
Customer Service: Customer service is very helpful. Before deployment we were speaking with our regional customer...
Read full review of ExtremeCloud IQ »
Leon Ng
IT Administrator at Gas Malaysia
We get technical support from our vendor and they are pretty good overall. Of course, they could always be better.
Read full review of ExtremeSwitching »
Anonymous User
IT Director
Customer Service: I believe I’ve called Aerohive support 3 or 4 times and each time I had someone on the phone in...
Read full review of ExtremeCloud IQ »
Anonymous User
Head of Information technologies systems department at a manufacturing company
We have not needed support.
Read full review of ExtremeWireless »
Anonymous User
User at a tech company
Customer Service: Customer service is helpful. Technical Support: Technical support is excellent.
Read full review of ExtremeCloud IQ »
Anonymous User
IT Associate at a tech services company
Customer Service: I would rate customer service around 8/10. We have not had any significant problems necessitating a...
Read full review of ExtremeCloud IQ »
Anonymous User
IT Director at a pharma/biotech company
Customer Service: Customer service was fantastic. We had to call a few times during implementation and minor...
Read full review of ExtremeCloud IQ »
Anonymous User
Voice Engineer at a comms service provider
Aerohive support are very responsive albeit sometimes takes a bit of time to filter through the intial layer 1 of...
Read full review of ExtremeCloud IQ »
Anonymous User
Wireless Network Engineer at a educational organization
Customer Service: Great customer service have not had a single issue with them. Technical Support: Great support for...
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Administrator at a non-tech company
Customer Service: Top notch. I haven't had to deal with support very often, but the few times that I have they've...
Read full review of ExtremeCloud IQ »

Review 1 of 30

Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
The technical support from Ubiquiti UniFi Switches is good. I haven't had reason to contact them very often, but the...
Read full review of Ubiquiti UniFi Switches »
Wayne Cook
Owner at Virtually Anywhere Interactive
No tech support is perfect, but their response time could be better. However, they are very knowledgeable once they...
Read full review of Ubiquiti Wireless »
Pierre Claver B Traore
Head, IT Division at USTTB
We have not been in contact with technical support. Rather, we rely on ourselves.
Read full review of Ubiquiti Wireless »
Alexander Ernst
IT Manager at IMP Bautest AG
I've never needed any technical support for the product.
Read full review of Ubiquiti Wireless »
Sachin Vinay
Network Administrator at a educational organization
Technical support is good.
Read full review of Ubiquiti Wireless »
DImo Dimov
R&D Engineer IC Design at inLab Ltd
The customer support was decent, we had no issues.
Read full review of Ubiquiti Wireless »
Walter Shelver
Owner at CableWeb
Their technical support is very organized, very well run, and very informative. I have had the Ubiquiti country...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
The one bad part, it is almost nonexistent and relies on a user community.
Read full review of Ubiquiti UniFi »
George Ferns
Solution Architect - Networking and IoT at a wholesaler/distributor
Ubiquiti Wireless doesn't have any support that you can call. I've used their online support and it's not great. Part...
Read full review of Ubiquiti Wireless »
Anonymous User
IT Director at Newport
There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very...
Read full review of Ubiquiti UniFi »
Anonymous User
Consultant
I have only used technical support on one occasion and it seemed to be okay.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Security and Compliance Manager at a tech services company
Tech support is alright. They do get back to you within a certain timeframe, but their tech support is not via...
Read full review of Ubiquiti Wireless »
Director_45785
Director at a tech services company
We use the local support rather than the Ubiquiti technical support. We have our own team to maintain the products.
Read full review of Ubiquiti UniFi »
Andrew Kimotho
Manager, IT Infrastructure & Cybersecurity at Zuri Tribe Ltd
Technical support is via a portal, a new Ubiquiti community. I did reach out to them. It wasn't so friendly to talk...
Read full review of Ubiquiti Wireless »
Anonymous User
Department Leader: Project Leadership Production Compact at a retailer
We were satisfied with the support.
Read full review of Ubiquiti WLAN »
Anonymous User
Senior Manager Infrastructure at a tech services company
I've had issues with technical support. When it came to dealing with interference, they weren't upfront about the...
Read full review of Ubiquiti WLAN »
Anonymous User
Supervisor of IT Infrastructure & Cybersecurity at a tech consulting company
The community forums are very populated with others that are more than willing to help. The biggest concern with this...
Read full review of Ubiquiti UniFi »
Eric TOURE
System & Network Administrator at a tech services company
I've never used technical support. If I have trouble with my equipment, I go to the forum and I get my answers there....
Read full review of Ubiquiti WLAN »
Anonymous User
IT at a manufacturing company
Technical support is available but it is not provided by the manufacturer. It is provided by a third party.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Owner at a consultancy
The technical support is not good. We did get help, but I didn't have a good feeling about it. By comparison, it...
Read full review of Ubiquiti WLAN »
Puji Rachmanto
lecture at Poltekkes jakarta 2
We're extremely disappointed with Ubiquiti support. We need more local support.
Read full review of Ubiquiti Wireless »
Saran S
Managing Director at ProcessDrive India
I've never dealt with technical support. Everything works well and I've never had a reason to have to reach out. They...
Read full review of Ubiquiti WLAN »
Abdul Malek Ismail
Drilling Engineering Manager at Exxon Mobil
I didn't need to contact the technical support for Ubiquiti Wireless.
Read full review of Ubiquiti Wireless »
FaisalSmair
System Engineer at DANAT IT FOR BUSINESS
We've never had to reach out to technical support.
Read full review of Ubiquiti UniFi Switches »
Manish Nalawade
Owner at it logic
There is no technical support by parent companies. In India, there is only the import product. There is no channel or...
Read full review of Ubiquiti Wireless »
Craig Mortassagne
Owner at Platinum I.C.T.
I've never really had to engage with technical support. We never really had any issues. In fact, we've only had one...
Read full review of Ubiquiti WLAN »
Anonymous User
Network Engineer at a tech services company
I've never had any issues with the product and therefore have never contacted support. I can't speak to how helpful...
Read full review of Ubiquiti Wireless »
Anonymous User
ICT Manager/Systems Administrator at a university
I haven't had any reason to connect with technical support and therefore cannot speak to how helpful or responsive...
Read full review of Ubiquiti Wireless »
CandelarioDimas
System Engineer at DIMASOFT.NET
Technical support is very poor, this is an area needing improvement. It is difficult to find someone qualified here...
Read full review of Ubiquiti Wireless »
JoelGaari
Network Communication Solutions Manager at IT Solutions N.V
There's no good support.
Read full review of Ubiquiti WLAN »

Review 1 of 30

Technical Support

No Data Available

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