Compare Extreme vs Ubiquiti Networks

Extreme

Based on 160 reviews.

Ubiquiti Networks

Based on 186 reviews.

Latest Research

Buyer's Guide

ExtremeWireless vs. Ubiquiti WLAN

April 2025

Ubiquiti WLAN vs. ExtremeWireless

Updated: April 2025

Buyer's Guide

ExtremeWireless vs. Ubiquiti WLAN

April 2025

ExtremeWireless vs. Ubiquiti WLAN

Updated: April 2025

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

ExtremeWireless

St. Xavier High School, Americatel, Diamond Light Source

Ubiquiti Wireless

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, British Armed Forces, Arcadia School District, Moscow - Enforta

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

8 reviews

14 reviews

9 reviews

15 reviews

Ubiquiti UniFi Switches

25 reviews

Ubiquiti WLAN

23 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

10%

Government

Comms Service Provider

Educational Organization

11%

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MURALI NIDAMANURI
Managing Director at VIPUN COGNITIVE SOLUTIONS PVT LTD.
Our primary use case for ExtremeSwitching is for costing, access networking, routing, and meeting network...
Read full review of ExtremeSwitching »
LuisBrown
Chief Information Security Officer at a healthcare company
Our primary use case is routing. We are currently in the process of implementing the FabricOS here pretty soon, which...
Read full review of ExtremeRouting »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
I primarily used ExtremeCloud IQ to provide wireless internet connections to our students and academic staff. I...
Read full review of ExtremeCloud IQ »
Karel Ondracek
Network Administrator at THK Co Ltd
I use ExtremeWireless ( /products/extremewireless-reviews ) for several projects. One is for standard end users,...
Read full review of ExtremeWireless »
Anonymous User
Manager, Service Delivery & Support at a consultancy
We have projects with mostly government entities. They want to create some policies for individuals who access Active...
Read full review of ExtremeControl »

Review 1 of 5

John Balogh
Director of IT at a religious institution

Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
OM
Systems and networks manager at Botanic-Serres Du Saleve, SAS
Our primary use case for Ubiquiti Wireless ( /products/ubiquiti-wireless-reviews ) involves working in a retail...
Read full review of Ubiquiti Wireless »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
Provide WiFi and Networking to School and Business Campuses that are Clients of our MSP, because we manage the...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

Manik Chavan
Assistnat Professor in Computer Science and Engineering Department at Walchand College of Engineering
We get assistance from a third party. We can ask for assistance from them or Extreme.
Read full review of ExtremeCloud IQ »
Sydney-Reynolds
Account Executive at +OneX
I rate Extreme support 10 out of 10. We get support from Dubai and third-line support from Boston.
Read full review of ExtremeCloud IQ »
IgorTunakin
Senior Network Consultant | Tech Lead WLAN at a computer software company
The technical support services need improvement.
Read full review of ExtremeWireless »
Ilham Fareed
Head of Enterprise Networking at Connex Information Technologies
Technical support is very good; they respond promptly when we open a case. We don't need to request technical support...
Read full review of ExtremeCloud IQ »
Sriman L
Senior Network Engineer at Nipun Net Solutions
ExtremeCloud IQ's technical support is good, and they provide good support across all the regions.
Read full review of ExtremeCloud IQ »
Bjarte Guterud
General Manager at Heath Comm AS
The technical support is very good. I rate support an eight or nine out of ten.
Read full review of ExtremeWireless »
Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
I was satisfied with the technical support.
Read full review of ExtremeSwitching »
Dushan Niranga
Product Manager at Connex Information Technologies
We have taken support from ExtremeAnalytics. I rate the support from ExtremeAnalytics an eight out of ten.
Read full review of ExtremeAnalytics »
IgorTunakin
Senior Network Consultant | Tech Lead WLAN at a computer software company
The technical support for ExtremeCloud IQ needs some improvement, so I'd rate it three out of five.
Read full review of ExtremeCloud IQ »
Anonymous User
Technology Specialist at a hospitality company
Customer Service: I have had no problems with customer service. Technical Support: I haven't needed to use technical...
Read full review of ExtremeCloud IQ »
Anonymous User
Consultant at a educational organization
We've never had to reach out to technical support.
Read full review of Extreme VDX [EOL] »
Wael Awni
Management Board Member and Network Engineer at NewLogics
We have not had any experience with customer service and support.
Read full review of ExtremeAnalytics »
Anonymous User
Manager - IT Infrastructure at a non-tech company
Customer Service: Customer Service is excellent! I have had no reason to give them less than a 10 on a post ticket...
Read full review of ExtremeCloud IQ »
Evert Ruiten
Senior Pre-sales consultant at Businesscom BV
We have had no issues with technical support.
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Engineer at a tech services company
The customer service and support are good. I prefer vendors who provide technical support directly, unlike others who...
Read full review of Enterasys Campus LAN Switches »
Anonymous User
Hawaiian Best at a educational organization
Customer Service: Customer service has good 24-hour coverage. Technical Support: The vendor has a great tech support...
Read full review of ExtremeCloud IQ »
Anonymous User
Product manager at a tech services company
The technical support from Extreme Networks is perfect. If we have an issue then there's always very quick response...
Read full review of ExtremeWireless »
Haziq Kamal
Systems Engineer at LinkAxia Networks Sdn Bhd
The customer service and support provided by Extreme are excellent.
Read full review of ExtremeWireless »
Arturo Aguilar
Specialized Engineering Services at Netcontroll
The technical support team helped us with deployment. They gave us recommendations, and helped us fix issues that...
Read full review of ExtremeCloud IQ »
Wael Awni
Management Board Member and Network Engineer at NewLogics
When I tested the solution's on-premises technical support, I was not happy with it. For the cloud solution, I didn't...
Read full review of ExtremeCloud IQ »
Anonymous User
Enterprise Systems Engineer at a educational organization
Customer Service: Customer service is great. Technical Support: Tech support has been great.
Read full review of ExtremeCloud IQ »
Anonymous User
IT Admin at a engineering company
Customer Service: They have been very eager to please us. Technical Support: As with any other IT vendor I've worked...
Read full review of ExtremeCloud IQ »
Wael Awni
Management Board Member and Network Engineer at NewLogics
So far, I haven't faced any issues and haven't needed any technical support.
Read full review of ExtremeSwitching »
Anonymous User
ICT Systems Manager at a educational organization
Customer Service: Aerohives customer service is second to none. They are extremely helpful and friendly. The company...
Read full review of ExtremeCloud IQ »
Santosh Khargotre
Senior Project Manager at CITS
The technical support is good.
Read full review of ExtremeSwitching »
Anonymous User
Systems Engineer at a tech services company
There are some challenges with the availability and expertise of ExtremeSwitching engineers. Technical cases often...
Read full review of ExtremeSwitching »
Anonymous User
Head of Information technologies systems department at a manufacturing company
We have not needed support.
Read full review of ExtremeWireless »
Anonymous User
Principal System Engineer at a tech company
Customer Service: We have never needed to approach customer service as the device has never given us any troubles....
Read full review of ExtremeCloud IQ »
Anonymous User
Engineering infrastructure manager at a financial services firm
Technical support is very good, especially when you compare it to other vendors we have here.
Read full review of ExtremeRouting »
Anonymous User
Admin at a educational organization
Customer Service: We used to have the greatest inside sales person ever. She would alway get back to us within 24...
Read full review of ExtremeCloud IQ »

Review 1 of 30

Volodymyr Khorenzhyi
Network Engineer at Thunder Software Technology Co., Ltd.
I've never had any issues with the product and therefore have never contacted support. I can't speak to how helpful...
Read full review of Ubiquiti Wireless »
Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
The technical support from Ubiquiti UniFi Switches is good. I haven't had reason to contact them very often, but the...
Read full review of Ubiquiti UniFi Switches »
Sachin Vinay
Assistant Manager-Networks at Amrita
Technical support is good.
Read full review of Ubiquiti Wireless »
MarekSzafrański
Senior Core Network Engineer at Eurofins
I haven't used the tool's technical support.
Read full review of Ubiquiti WLAN »
Alfred_Pullicino
IT Manager at Genesis Global
I've never needed the help of technical support. I can't speak to how helpful or responsive they are.
Read full review of Ubiquiti Wireless »
Waqas_Khan
Software Engineer at Usman Engineering Works
The product itself has been working fine since we deployed them. We haven't had to contact support. We have support...
Read full review of Ubiquiti UniFi Switches »
Kim Walker
Consultant at RVC ICT Voice and Data Pty Ltd
I can't comment on that as we haven't had to use it much at all.
Read full review of Ubiquiti Wireless »
Vincent Willoughby
IT Director at CSR digital
I rate the technical support an eight out of ten.
Read full review of Ubiquiti UniFi Switches »
Geoff Rubin
CEO at Forward Thinking Network Consultancy Ltd
Regarding technical support, I can tell you that up until this year, it was very poor. However, they've improved it...
Read full review of Ubiquiti WLAN »
Alexander Ernst
IT Manager at IMP Bautest AG
I've never needed any technical support for the product.
Read full review of Ubiquiti Wireless »
MichaelCinco
Information Technology Supervisor at JLR Construction and Aggregates Inc.
I don't find technical support very useful. I usually use forums or community support. I haven't tried to call...
Read full review of Ubiquiti Wireless »
Craig Mortassagne
Owner at Platinum I.C.T.
I've never really had to engage with technical support. We never really had any issues. In fact, we've only had one...
Read full review of Ubiquiti WLAN »
Doru Ilasi
Senior solutions architect at Aplix Technologies
We have never needed to contact tech support.
Read full review of Ubiquiti UniFi Switches »
Eli Abitbol
Director at Existco PTY LTD
Ubiquiti technical support is very good.
Read full review of Ubiquiti Wireless »
Anonymous User
ICT Manager/Systems Administrator at a university
I haven't had any reason to connect with technical support and therefore cannot speak to how helpful or responsive...
Read full review of Ubiquiti Wireless »
BearGFR
owner at zResource
Technical support has changed over the years. I haven't needed any technical support with this switch. Although, I do...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Owner at a consultancy
They only offer email support. They need to have real phone support to avoid having to go back and forth over long...
Read full review of Ubiquiti UniFi Switches »
Eric TOURE
System & Network Administrator at a tech services company
I've never used technical support. If I have trouble with my equipment, I go to the forum and I get my answers there....
Read full review of Ubiquiti WLAN »
Dev-Patel
Consultant at Lifeline IT
I rate the technical support a four out of ten.
Read full review of Ubiquiti Wireless »
Paul Traynor
Owner at Gallops Investments
I have not contacted technical support. I have read through the documentation.
Read full review of Ubiquiti UniFi Switches »
Barry Arendt
Owner at ThinkEzIT
In principal, there is no support provided. You can pay extra to receive it.
Read full review of Ubiquiti UniFi Switches »
Henk Uittenbogaard
CEO at AnyWi Technologies
A colleague of mine deals with support. In the past, it was perfect. However, lately, it has been a bit hard to get...
Read full review of Ubiquiti Wireless »
Saran S
Managing Director at ProcessDrive India
I've never dealt with technical support. Everything works well and I've never had a reason to have to reach out. They...
Read full review of Ubiquiti WLAN »
Anonymous User
Network Engineer at a tech services company
We've never had to contact technical support. We fix any problems ourselves.
Read full review of Ubiquiti Wireless »
Fabrizio Sagrlio
Consultant at SharKom Srl
I've never been in touch with technical support because I've never needed assistance.
Read full review of Ubiquiti UniFi »
Boris Ormsby
Owner at IoT Integrativ Technologies
Technical support needs to be better. They need to be more responsive and easier to reach, especially when we need to...
Read full review of Ubiquiti Wireless »
Anonymous User
Network Administrator at a tech services company
Customer Service: Very good.Technical Support: Excellent.
Read full review of Ubiquiti Wireless »
EtienneOosthuizen
Owner at Puricon
The documentation provided for Ubiquiti WLAN is sufficient. While network engineers might benefit from additional...
Read full review of Ubiquiti WLAN »
Anonymous User
IT Director at a manufacturing company
We haven't had a reason to contact technical support yet.
Read full review of Ubiquiti UniFi Switches »
Puji Rachmanto
lecture at Poltekkes jakarta 2
We're extremely disappointed with Ubiquiti support. We need more local support.
Read full review of Ubiquiti Wireless »

Review 1 of 30

Technical Support

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