Compare Extreme Networks vs Ubiquiti

Extreme Networks

Based on 165 reviews.

Ubiquiti

Based on 189 reviews.

Latest Research

Buyer's Guide

ExtremeWireless vs. Ubiquiti WLAN

September 2025

Ubiquiti WLAN vs. ExtremeWireless

Updated: September 2025

Buyer's Guide

ExtremeWireless vs. Ubiquiti WLAN

September 2025

ExtremeWireless vs. Ubiquiti WLAN

Updated: September 2025

Overview

Information Not Available

Ubiquiti Networks is an American technology company started in 2005. Based in San Jose, California they are a manufacturer of wireless products whose primary focus is on under-served and emerging markets.

Sample Customers

ExtremeWireless

St. Xavier High School, Americatel, Diamond Light Source

Ubiquiti Wireless

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, British Armed Forces, Arcadia School District, Moscow - Enforta

Ubiquiti WLAN

NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, One Republic Tour, British Armed Forces, Arcadia School District, Bartlett School District, Universidad del Azuay, Estelar Hotels, Intercontinental Bali, Moscow - Enforta, Miami - Sling Broadband, Manhattan - MST, Ecuador - Aire.EC

Ubiquiti UniFi Switches

Staypineapple

Popular Solutions

5 reviews

11 reviews

9 reviews

15 reviews

Ubiquiti UniFi Switches

20 reviews

Ubiquiti WLAN

15 reviews

Top Industries

Manufacturing Company

13%

Comms Service Provider

Computer Software Company

Government

Computer Software Company

11%

Comms Service Provider

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
We use ExtremeSwitching for Network Management. Because we have a different product here, it is called Extreme. We...
Read full review of ExtremeSwitching »
Imran Taiyeb Ali
Senior Solutions Specialist at a comms service provider
My company uses ExtremeRouting for a big LAN environment, where there is a need for ERS switches, including Extreme...
Read full review of ExtremeRouting »
Jan Zontek
System Engineer at Poczta FM
The main use cases for ExtremeControl among my customers are to authenticate the users here for the end systems in...
Read full review of ExtremeControl »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
I primarily used ExtremeCloud IQ to provide wireless internet connections to our students and academic staff. I...
Read full review of ExtremeCloud IQ »
Karel Ondracek
Network Administrator at THK Co Ltd
I use ExtremeWireless for several projects. One is for standard end users, another is for the guest network, and a...
Read full review of ExtremeWireless »

Review 1 of 5

Donald Ochanda
Technical Manager at Network Security and Crypto
Currently, I'm using a model that has minimal usage of switches compared to the usage of wireless products.
Read full review of Ubiquiti UniFi Switches »
Gabriele-Pizzigati
Senior Software and Systems Engineer at SAMU.IT
I use Ubiquiti Wireless LAN for medium-level customers. It is employed for small installations or networks rather...
Read full review of Ubiquiti WLAN »
Donald Ochanda
Technical Manager at Network Security and Crypto
We are not partners with Ubiquiti Wireless; we are resellers of Ubiquiti Wireless because we are an IT firm that...
Read full review of Ubiquiti Wireless »
Nadeem Nasir
IT Manager at Handi Quilter, Inc.
I am using Ubiquiti UniFi exclusively for their video system, as I removed their wireless components. I utilize UniFi...
Read full review of Ubiquiti UniFi »

Review 1 of 4

Customer Service

GlennCamilien
Senior Cybersecurity Engineer at a financial services firm
I rate ExtremeSwitching support eight out of 10. They did the job, but I couldn't say it was the best support because...
Read full review of ExtremeSwitching »
IgorTunakin
Senior Network Consultant | Tech Lead WLAN at a computer software company
The technical support for ExtremeCloud IQ needs some improvement, so I'd rate it three out of five.
Read full review of ExtremeCloud IQ »
Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
I have not used the support.
Read full review of Enterasys Data Center Networking Equipment [EOL] »
José Roldan
Ingeniero De Preventa at a tech services company
I rate GTAC support as very good. GTAC receives a score of ten out of ten.
Read full review of ExtremeCloud IQ »
MuhammadNadeem
Sr. Network Engineer at a tech services company
Technical support is good. They're responsive. I haven't really had to deal with them that much since the solution...
Read full review of ExtremeSwitching »
Manik Chavan
Assistnat Professor in Computer Science and Engineering Department at a educational organization
We get assistance from a third party. We can ask for assistance from them or Extreme.
Read full review of ExtremeCloud IQ »
Cris Jovellanos
Co-Owner at Xtreme Works, Inc.Xtreme Works, Inc.
Technical support for this solution is very good.
Read full review of ExtremeManagement »
Anonymous User
Network Technician Intern at a tech services company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of ExtremeCloud IQ »
Anonymous User
Admin at a educational organization
Customer Service: We used to have the greatest inside sales person ever. She would alway get back to us within 24...
Read full review of ExtremeCloud IQ »
Anonymous User
IT Director
Customer Service: I believe I’ve called Aerohive support 3 or 4 times and each time I had someone on the phone in...
Read full review of ExtremeCloud IQ »
Anonymous User
Manager, Service Delivery & Support at a consultancy
I would rate their technical support five out of ten. They have strict upgrade policies. For example, if we are out...
Read full review of ExtremeControl »
Anonymous User
Principal Systems Engineer at a construction company
The ExtremeWireless technical support is mediocre. I would rate the technical support a four out of ten.
Read full review of ExtremeWireless »
Anonymous User
Systems Integrator at a tech services company
Customer Service: While the support teams were responsive, they were not effective in solving the issues despite...
Read full review of ExtremeCloud IQ »
Evert Ruiten
Senior Pre-sales consultant at Businesscom BV
We have had no issues with technical support.
Read full review of ExtremeCloud IQ »
Wael Awni
Management Board Member and Network Engineer at NewLogics
The technical support for on-premises is not great, but it is okay for cloud.
Read full review of ExtremeControl »
Anonymous User
Group Manager at a government
Technical support has been very helpful and responsive. We've enjoyed working with them for the most part so far.
Read full review of ExtremeSwitching »
Anonymous User
Network Administrator at a university
Customer Service: I would rate it at 10 out of 10 as their staff is very polite with customers. Technical Support: I...
Read full review of ExtremeCloud IQ »
Bob Zhang
Network Engineer at a consultancy
I would rate the customer service as a ten. I contacted them for something, and they were very good.
Read full review of ExtremeWireless »
Anonymous User
Systems Administrator, Founder at a tech services company
Customer Service: Our VAR/customer service is very responsive and always goes the extra mile. Technical Support: Tech...
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Engineer at a tech services company
There are some challenges with the availability and expertise of ExtremeSwitching engineers. Technical cases often...
Read full review of ExtremeSwitching »
Anonymous User
Director of Technology at Central Catholic High School
Customer Service: I'm very pleased with the level of customer service and Aerohive's attention to customer concerns....
Read full review of ExtremeCloud IQ »
Matheus Santana
Wireless Network Analyst at a construction company
My experience with customer support is good.
Read full review of ExtremeCloud IQ »
Matheus Santana
Wireless Network Analyst at a construction company
The support from Extreme is very helpful. I rate their support as a nine because they are very helpful when we need...
Read full review of ExtremeWireless »
Michael Bartlett
President at Marine Alignment, Inc.
Customer Service: Customer service is excellent. From RFQ through deployment and hand off to support, we have been...
Read full review of ExtremeCloud IQ »
Anonymous User
IT Director at a pharma/biotech company
Customer Service: Customer service was fantastic. We had to call a few times during implementation and minor...
Read full review of ExtremeCloud IQ »
Anonymous User
Solution Architect at a tech vendor
When you want assistance, the technical support team is both responsive and helpful. I would rate their technical...
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Administrator at a non-tech company
Customer Service: Top notch. I haven't had to deal with support very often, but the few times that I have they've...
Read full review of ExtremeCloud IQ »
Arturo Aguilar
Specialized Engineering Services at Netcontroll
The technical support team helped us with deployment. They gave us recommendations, and helped us fix issues that...
Read full review of ExtremeCloud IQ »
Anonymous User
Co-Founder at a tech services company
I haven't needed to contact technical support.
Read full review of ExtremeCloud IQ »
Leon Ng
IT Administrator at Gas Malaysia
We get technical support from our vendor and they are pretty good overall. Of course, they could always be better.
Read full review of ExtremeSwitching »

Review 1 of 30

ESTEE Gabriel Carpio
Senior Solutions Architect at TechConek Philippines Inc.
I rated technical support as an eight out of ten because we rarely need to call them. Instead, we usually email the...
Read full review of Ubiquiti Wireless »
Vincent Willoughby
IT Director at CSR digital
I haven't contacted the solution's technical support since I could only resolve one issue with Ubiquiti WLAN's forum....
Read full review of Ubiquiti WLAN »
Waqas_Khan
Software Engineer at Usman Engineering Works
The product itself has been working fine since we deployed them. We haven't had to contact support. We have support...
Read full review of Ubiquiti UniFi Switches »
ESTEE Gabriel Carpio
Senior Solutions Architect at TechConek Philippines Inc.
We don't usually communicate directly with Ubiquiti technical support, but we try to participate in the Ubiquiti...
Read full review of Ubiquiti WLAN »
Thorsten Hansl
IT Manager at Düsen-Schlick GmbH
I did not use their technical support, so I cannot rate it. However, the manuals, installation videos, and resources...
Read full review of Ubiquiti UniFi Switches »
Ammar_Farhat
Head of IT at Hubtech
Ubiquiti Wireless does not have support directly, such as Cisco and Aruba do, you have to rely on community support....
Read full review of Ubiquiti Wireless »
Spencer Malmad
Owner at Tech Exchange
The technical support is less than stellar.
Read full review of Ubiquiti Wireless »
Tauseef Ahmed
Principal Consultant at Cybercraft
I haven't requested any technical support yet. I have tried to resolve issues through the community or available data.
Read full review of Ubiquiti UniFi Switches »
Anonymous User
Owner at Virtually Anywhere Interactive
No tech support is perfect, but their response time could be better. However, they are very knowledgeable once they...
Read full review of Ubiquiti Wireless »
Anonymous User
IT at a manufacturing company
Technical support is available but it is not provided by the manufacturer. It is provided by a third party.
Read full review of Ubiquiti UniFi Switches »
DImo Dimov
R&D Engineer IC Design at inLab Ltd
The customer support was decent, we had no issues.
Read full review of Ubiquiti Wireless »
Saranjit Kainth
Head of IT at RD Tech
The free support from Ubiquiti for UniFi Switches has been very good. The team is knowledgeable and efficient.
Read full review of Ubiquiti UniFi Switches »
Fabrizio Sagrlio
Consultant at SharKom Srl
I've never been in touch with technical support because I've never needed assistance.
Read full review of Ubiquiti UniFi »
Anonymous User
Senior Manager Infrastructure at a tech services company
I've had issues with technical support. When it came to dealing with interference, they weren't upfront about the...
Read full review of Ubiquiti WLAN »
ThomasWilke
CEO at CITOM
We have not been in touch with official technical support from Ubiquiti. There's a big community that supports you if...
Read full review of Ubiquiti UniFi Switches »
Anonymous User
IT Director at Newport
There is NO technical support offered by phone. They provide support via Chat ONLY, and moreover, they are not very...
Read full review of Ubiquiti UniFi »
Abdul Malek Ismail
Drilling Engineering Manager at Exxon Mobil
I didn't need to contact the technical support for Ubiquiti Wireless.
Read full review of Ubiquiti Wireless »
Henrique Barjas
Infrastructure Manager at a energy/utilities company
I have never contacted technical support.
Read full review of Ubiquiti WLAN »
Anonymous User
Cloud Architecht at a consultancy
They have good documentation and community support online.
Read full review of Ubiquiti Wireless »
MohammadSalman
Consultant and technical support at joudeh center for computer and modern software
The technical support services are good.
Read full review of Ubiquiti UniFi Switches »
JoelGaari
Network Communication Solutions Manager at IT Solutions NV
There's no good support.
Read full review of Ubiquiti WLAN »
Anonymous User
CEO at a consultancy
The technical support services could be faster.
Read full review of Ubiquiti Wireless »
Henk Uittenbogaard
CEO at AnyWi Technologies
A colleague of mine deals with support. In the past, it was perfect. However, lately, it has been a bit hard to get...
Read full review of Ubiquiti Wireless »
Boris Ormsby
Owner at IoT Integrativ Technologies
Technical support needs to be better. They need to be more responsive and easier to reach, especially when we need to...
Read full review of Ubiquiti Wireless »
Anonymous User
Owner at a consultancy
The technical support is not good. We did get help, but I didn't have a good feeling about it. By comparison, it...
Read full review of Ubiquiti WLAN »
Ravikumar Subbiah
IT MANGER PAN-INDIA at Escon Elevator Private Limited
The technical support is good.
Read full review of Ubiquiti Wireless »
Walter Shelver
Owner at CableWeb
We work with local Ubiquiti support, which has been excellent. I would rate them eight out of 10.
Read full review of Ubiquiti Wireless »
Anonymous User
Consultant at a construction company
I have only used technical support on one occasion and it seemed to be okay.
Read full review of Ubiquiti UniFi Switches »
ThomasWilke
CEO at CITOM
Ubiquiti has excellent internet forums, but there's hardly any support. You can email them, and they will respond...
Read full review of Ubiquiti Wireless »
Hansel Baro
Senior Site Reliability Engineer / System Administrator at a hospitality company
Currently, their support is mostly through email or chat. It would be good and helpful if there is a hotline that you...
Read full review of Ubiquiti Wireless »

Review 1 of 30

Technical Support

No Data Available

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