Compare Extreme Networks vs SAP

Extreme Networks

Based on 168 reviews.

SAP

Based on 1695 reviews.

Latest Research

Buyer's Guide

ExtremeAnalytics vs. SAP IT Operations Analytics

September 2026

SAP IT Operations Analytics vs. ExtremeAnalytics

Updated: September 2026

Buyer's Guide

ExtremeAnalytics vs. SAP IT Operations Analytics

September 2026

ExtremeAnalytics vs. SAP IT Operations Analytics

Updated: September 2026

Sample Customers

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Popular Solutions

3 reviews

7 reviews

6 reviews

23 reviews

SAP Business Data Cloud

45 reviews

SAP BusinessObjects Business Intelligence

13 reviews

Top Industries

Construction Company

12%

Comms Service Provider

10%

Manufacturing Company

10%

Outsourcing Company

10%

Outsourcing Company

11%

Manufacturing Company

10%

Financial Services Firm

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Meric-Dinc
Director, Solutions at TopTel
We are utilizing Extreme products in many cases, including a significant project in Antalya, Turkey, involving five...
Read full review of ExtremeSwitching »
Wael Awni
Management Board Member And Network Engineer at NewLogics
I use ExtremeCloud IQ for our customers, providing centralized management for multiple branches. I use it for...
Read full review of ExtremeCloud IQ »
Jan Zontek
System Engineer at Poczta FM
The main use cases for ExtremeControl among my customers are to authenticate the users here for the end systems in...
Read full review of ExtremeControl »
Karel Ondracek
Network Administrator at THK Co Ltd
I use ExtremeWireless for several projects. One is for standard end users, another is for the guest network, and a...
Read full review of ExtremeWireless »
Anonymous User
Systems Engineer at a tech services company
We have been reselling ExtremeManagement for 13 years.
Read full review of ExtremeManagement »

Review 1 of 5

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
HemantKUMAR6
Principal Architect at Sopra Steria
We mainly use it for logical and physical data modeling. Our main objective is to keep a repository of our logical...
Read full review of SAP PowerDesigner »

Review 1 of 5

Customer Service

Imran Taiyeb Ali
Senior Solutions Specialist at a comms service provider
The support team is not technically that strong. The previous company that owned the product, Nortel, went bankrupt,...
Read full review of ExtremeRouting »
GlennCamilien
Senior Cybersecurity Engineer at a financial services firm
I rate ExtremeSwitching support eight out of 10. They did the job, but I couldn't say it was the best support because...
Read full review of ExtremeSwitching »
Wael Awni
Management Board Member And Network Engineer at NewLogics
I am totally satisfied with the response time and with the quality of support.
Read full review of ExtremeCloud IQ »
Bharath Poovaiah
Business Head at a tech services company
We have had good experiences with respect to support.
Read full review of ExtremeCloud IQ »
IgorTunakin
Senior Network Consultant | Tech Lead WLAN at a computer software company
The technical support for ExtremeCloud IQ needs some improvement, so I'd rate it three out of five.
Read full review of ExtremeCloud IQ »
Wael Awni
Management Board Member And Network Engineer at NewLogics
The solution's technical support needs improvement. The response time and qualification of the support team need to...
Read full review of ExtremeWireless »
Shrikant Teggi
Sr. Area Technical Manager at tata elxsi
We get very good support from ExtremeSwitching. Compared to big players such as Cisco and others, it is definitely...
Read full review of ExtremeSwitching »
Leon Ng
IT Administrator at Gas Malaysia
We get technical support from our vendor and they are pretty good overall. Of course, they could always be better.
Read full review of ExtremeSwitching »
Anonymous User
Manager at a manufacturing company
We hardly required any tech support since the installation. Their tech support is okay and can be improved.
Read full review of ExtremeSwitching »
Anonymous User
Senior Manager, Information Technology at a university
We would prefer it if the support was a bit better. It could be faster. We find it's not as good as, for example, Cisco.
Read full review of ExtremeWireless »
Anonymous User
Enterprise Server & Support Manager at a manufacturing company
Customer Service: Customer service has been great for the most part, haven't had too many interactions with them....
Read full review of ExtremeCloud IQ »
Anonymous User
DfT National Standards/Bikeability Cycle Instructor/ Cycle Mechanic and Dr Bike at a legal firm
The technical support for this solution is good.
Read full review of ExtremeCloud IQ »
Arturo Aguilar
Specialized Engineering Services at Netcontroll
The technical support team helped us with deployment. They gave us recommendations, and helped us fix issues that...
Read full review of ExtremeCloud IQ »
Anonymous User
Level 3 Support Technician at a real estate/law firm
Customer Service: 3 out of 5, depending on the technician you get some want to troubleshoot over email other will...
Read full review of ExtremeCloud IQ »
Anonymous User
Principal System Engineer at a tech company
Customer Service: We have never needed to approach customer service as the device has never given us any troubles....
Read full review of ExtremeCloud IQ »
Matheus Santana
Wireless Network Analyst at a construction company
My experience with customer support is good.
Read full review of ExtremeCloud IQ »
Ufuk KINDAP
Technical Coordinator at Yildiz Technical University
The Extreme Turkey office directed me to their partners for support. I experienced effective help mainly remotely,...
Read full review of ExtremeCloud IQ »
Anonymous User
Network Administrator at a non-profit
Support was excellent when I was having client hop at our High School. They helped me design the AP placement off...
Read full review of ExtremeCloud IQ »
Anonymous User
Technology Integration Specialist at a non-tech company
Customer Service: Very satisfied! Technical Support: Great.
Read full review of ExtremeCloud IQ »
Anonymous User
IT Administrator II at a university
Customer Service: Customer service has always been superb. Sales and technical support are always friendly, efficient...
Read full review of ExtremeCloud IQ »
Anonymous User
Systems Engineer at a tech services company
The customer service and support are good. I prefer vendors who provide technical support directly, unlike others who...
Read full review of Enterasys Campus LAN Switches »
Anonymous User
Presales Engineer at soulco
We haven't had any technical issues but I'm satisfied with the support available. Our software team in Extreme can...
Read full review of ExtremeControl »
Anonymous User
Systems Administrator at a non-tech company
Customer Service: Top notch. I haven't had to deal with support very often, but the few times that I have they've...
Read full review of ExtremeCloud IQ »
Anonymous User
Founder and CEO at a security firm
The tech support is very helpful although there's always room for improvement.
Read full review of ExtremeSwitching »
WaelAwni
Engineer at NewLogics
The technical support sometimes closes cases without resolution, which is why I rate it a seven out of ten.
Read full review of ExtremeWireless »
Anonymous User
Manager, Service Delivery & Support at a consultancy
I would rate their technical support five out of ten. They have strict upgrade policies. For example, if we are out...
Read full review of ExtremeControl »
Anonymous User
Systems Engineer at a tech services company
I would rate technical support from Extreme as nine out of ten. Nobody is perfect, but it is good because Extreme has...
Read full review of ExtremeManagement »
Robert Zdzieblo
IT specialist at SimTel Sp. z o. o.
I have contacted technical support many times. Usually, they are very efficient and they can solve the issue very...
Read full review of ExtremeManagement »
Bob Zhang
Network Engineer at a consultancy
I would rate the customer service as a ten. I contacted them for something, and they were very good.
Read full review of ExtremeWireless »
Anonymous User
IT Director
Customer Service: I believe I’ve called Aerohive support 3 or 4 times and each time I had someone on the phone in...
Read full review of ExtremeCloud IQ »

Review 1 of 30

Usama-Abuelatta
Project Manager at EVC
SAP needs to improve its support. They don't provide a quality response.
Read full review of SAP S/4HANA »
ManujGupta
Chief Executive Officer at Orane Consulting Pvt Ltd
I would assess SAP technical support as average on a scale from 1 to 10, around five on that scale. Delays mostly...
Read full review of SAP SuccessFactors HCM »
Anshuman Bansal
Head - SAP & Digital Transformation at a financial services firm
The technical support is as you would expect and could be improved.
Read full review of SAP ERP »
Kouadio Enock Kouame
Student at a university
The support available for SAP BusinessObjects Business Intelligence Platform is accessible 24 hours and seven days a...
Read full review of SAP BusinessObjects Business Intelligence »
Bassem Mohammed
IT Application Manager at TBTD
The technical support for SAP HANA is good. On a scale of one to five, I'm rating SAP support five out of five.
Read full review of SAP HANA »
SriniDhanaraj
Head of Data at Gauri Ltd
SAP CRM has poor attrition, with a lot of people joining and leaving the SAP space. No single person has a wider...
Read full review of SAP CRM »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The technical support is a very well-organized service, with a lot of tools for me as a consultant and for the end...
Read full review of SAP Business Data Cloud »
Fredy Alfaro
Systems Engineer at a tech services company
There are challenges with customer support and a lack of specialists in SAP IQ.
Read full review of SAP IQ »
Patrick Posch
Head Of IT / Erp System at Innerio Heat Exchanger GmbH
We currently don't have direct support from SAP because they are outsourcing it to other consultants. However, we are...
Read full review of SAP ERP »
Muhammad Ashar
Sap Data & Analytics Consultant at Dezert Innovation Technology Company
On a scale of one to ten, I would rate SAP's customer service and support as six.
Read full review of SAP Business Data Cloud »
GagandeepSingh3
Principal Engineer at a tech services company
The customer service and support are okay. But, I don't see improvement coming in, as I think the company will start...
Read full review of SAP Adaptive Server Enterprise »
Sudhir Kanakoti
SAP BIBO Consultant at NTT Data
There is no problem with SAP Analytics Cloud support. I do think there should be some training provided. We only have...
Read full review of SAP Business Data Cloud »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
SAP Business ByDesign offers high-priority support.
Read full review of SAP Business ByDesign »
MuhammadWaqar
IT Director at Interwood Mobel Pvt Ltd
SAP's technical support is average. They are not too good but also not too bad.
Read full review of SAP Business One »
Arsala Abbas
SAP HCM / SF Consultant at a computer software company
I rate SAP technical support nine out of 10. They're always available via live expert chats whenever we get stuck.
Read full review of SAP HCM »
Ahmed-Haridy
SAP SuccessFactors Function Head at EOH
This solution has very good technical support. They are very professional, and we have a good relationship with them.
Read full review of SAP SuccessFactors »
Anonymous User
usiness Intelligence and Data ?arehouse Section Head & Pre-sales
A seven out of 10, because support engineers for BO should be coming from technical background. The consultants for...
Read full review of SAP BusinessObjects EPM [EOL] »
Anonymous User
Group BI Architect at a computer software company
We have a really good technical consultant from our SAP agency here in Hungary, and I'm very happy with him. The...
Read full review of SAP Business Warehouse »
Anonymous User
Director, SAP Security Consulting Services at a tech consulting company
Mid-range, it is not uncommon to file a technical support request and then have days pass before getting results....
Read full review of SAP Identity Management »
Anonymous User
Senior Application Delivery Specialist at a pharma/biotech company
Technical support comes partially from SAP. There are also certain partner companies who are providing support, so...
Read full review of SAP ERP »
Anonymous User
Technical Manager at a energy/utilities company
There have been some instances of insufficient technical support.
Read full review of SAP Replication Server »
Anonymous User
Azure Cloud Solution Architect(CSA) at a tech services company
We have reached out to technical support in the past. They've been quite good and I would say that, overall, we've...
Read full review of SAP ERP »
Anonymous User
SAP Architect/ Business Analyst BPC, BW , SAC , FI at a educational organization
SAP ERP technical support has been really good. All SAP support has been really good. Response time is good, and they...
Read full review of SAP ERP »
Anonymous User
Sap Success Factors Learning Consultant at a recruiting/HR firm
Technical supports gets 4/5.
Read full review of SAP SuccessFactors »
Anonymous User
Process Architecture Lead at a insurance company
The tech support has been very good so far. I have not actually had the need to use them much, which is good. The...
Read full review of SAP Signavio Process Manager »
Anonymous User
CEO/GM at a tech services company
The first level of support is really through your value-added resale partner and then they have escalation to SAP and...
Read full review of SAP Business One »
Samuel Kowontan
BI Analytic at Uac Of Nigeria PLC
I haven’t claimed support services as of now, but the online resources are really useful for small queries.
Read full review of SAP Business Data Cloud »
Puneet
Senior Manager at Capgemini
SAP supports this solution well when there are any bugs or glitches in the solution. Initially, we had a hiccup. We...
Read full review of SAP S/4HANA »
Anonymous User
Consultant at a mining and metals company
We have been in touch with technical support, but not for any major issues. I'd rate them seven out of ten.
Read full review of SAP HANA »
Anonymous User
Senior Business Analyst at a comms service provider
I have not had any contact with technical support. We have our IT support desk who handles any issues by contacting...
Read full review of SAP SuccessFactors »

Review 1 of 30

Technical Support

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