Compare eg Innovations vs Exabeam

eg Innovations

Based on 22 reviews.

Exabeam

Based on 228 reviews.

Latest Research

Buyer's Guide

NetMon vs. eG Enterprise

June 2026

NetMon vs. eG Enterprise

Updated: June 2026

Buyer's Guide

NetMon vs. eG Enterprise

June 2026

eG Enterprise vs. NetMon

Updated: June 2026

Sample Customers

eG Enterprise

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.

NetMon

Sera-Brynn

Popular Solutions

2 reviews

10 reviews

11 reviews

2 reviews

Top Industries

Outsourcing Company

13%

Construction Company

13%

Financial Services Firm

10%

Manufacturing Company

Construction Company

14%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Ramon Crespo
Senior Enterprise Director at Towers IT
Our customers primarily use eG Enterprise for Citrix monitoring and synthetic monitoring for web applications.
Read full review of eG Enterprise »

Review 1 of 1

SumitKumar20
Security Engineer at Granicus Inc.
The use case for LogRhythm SIEM is to ensure log retention is the primary focus and meets project requirements. Every...
Read full review of LogRhythm SIEM »
Venda E
Cloud Option Engineer at a tech vendor
My main use case for LogRhythm UEBA [EOL] is detecting insider threats and anomalous user behavior, and I rely on it...
Read full review of LogRhythm UEBA [EOL] »
AshishDubey
Product manager at Tata Communications Ltd
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
Anonymous User
Enterprise Account Manager South at a outsourcing company
I have been using Exabeam Fusion SIEM for about a year because it is the newer cloud native based solution with user...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at Tata Group
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

Customer Service

Jose Ramon Crespo
Senior Enterprise Director at Towers IT
The technical support from eG Innovations is excellent.
Read full review of eG Enterprise »
Olive Kusumbara
Consultant at a tech services company
I think the support for eG is quite good because they have direct support. Rather than getting support from local...
Read full review of eG Enterprise »
Anonymous User
Expert Technical Support Consultant at a tech company
The support we get from eG Innovations is truly outstanding. They understand our environment, what we are using the...
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Albert Augustine
CTO at TOSB
The technical support is very responsive and clear. The team is available 24/7. The support persons are quite...
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Anonymous User
System Architect at a tech services company
Customer Service: It is the best customer service that I have ever used, They always respond in a few minutes....
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Anonymous User
Technical Director at a tech services company
Customer Service: Customer service and support are superb. Technical Support: Customer service and support are superb.
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Anonymous User
Service Assurance, Senior Manager at a computer software company
The technical support for eG Enterprise is perfect. Just drop an email to the consultants working with you, and...
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Anonymous User
Works
Excellent level of support.
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RobCroxford
Consultant at a computer software company
I would rate their technical support for eG Enterprise probably as the best I've ever dealt with.
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Anonymous User
remote access engineering at a energy/utilities company
The support is fantastic. It is one of the best supports for a product that we have as an outside product. The...
Read full review of eG Enterprise »
Anonymous User
Service Assurance, Senior Manager at a computer software company
Technical support is very responsive. If there's a critical issue they connect directly to you so on the same day and...
Read full review of eG Enterprise »
Anonymous User
Senior Systems Engineer at a legal firm
I have not yet needed to call tech support.
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Rob Salmon
CEO at a tech services company
Their tech support people were awesome; they got us up and running in about a day. I've called them many times over...
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Anonymous User
Sr. Systems Programmer
I would give their tech support a four or five out of 10, because the problem is their tech support is in India....
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Anonymous User
IT Infrastructure Manager at GSF
Customer Service: Customer service is very fast and efficient. Technical Support: Technical service is very fast and...
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Anonymous User
Consultant at a consultancy
Customer Service: Customer service is fantastic!! They are very responsive and always follow up to ensure a solution...
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Anonymous User
Senior Systems Engineer at a financial services firm
Many times, I hear that they are their own engineer or their own tech person saying, "Oh, he should not have done...
Read full review of eG Enterprise »

Review 1 of 17

Venda E
Cloud Option Engineer at a tech vendor
My experience with LogRhythm UEBA [EOL] support team has been positive overall; the support team has been responsive...
Read full review of LogRhythm UEBA [EOL] »
Joel Mathew
Associate - Security Operations Centre analyst at a security firm
I have not personally escalated any questions to LogRhythm technical support.
Read full review of LogRhythm SIEM »
Muluken Mekonene
Network Engineer at Insa
Exabeam Fusion SIEM's technical support is very good, and I rate Exabeam Fusion SIEM an eight out of ten for...
Read full review of Exabeam »
Lahiru Prabath
Engineer - Network and Security at Connex Information Technologies
The technical support has been very good. They are very supportive, and I'd give them a rating of ten out of ten.
Read full review of LogRhythm SIEM »
Nebojsa Antic
Information Technology Security Engineer at a tech consulting company
The solution technical support team provides quick answers to any request. The team's knowledge and way of resolving...
Read full review of LogRhythm SIEM »
Haitham AL-Sarmi
Information Security Analyst at a financial services firm
The solution has good technical support. I would rate the technical support from LogRhythm NextGen SIEM a four out of...
Read full review of LogRhythm SIEM »
AshishDubey
Product manager at Tata Communications Ltd
I have personally not reached out to the solution's technical support. I rate the technical support a seven out of ten.
Read full review of LogRhythm NDR [EOL] »
Christian-Martinez
Security Solutions Manager at Redlegg
I'd give technical support a five out of ten. There are definitely areas that they can improve upon. Faster response...
Read full review of LogRhythm Axon [EOL] »
Muhammad Ahtsham
Information Security Engineer at RapidCompute
The technical support is responsive and always resolves our issues.
Read full review of LogRhythm SIEM »
Hanan Syed
Senior Cyber Cons at MDS
LogRhythm UEBA's technical support is slow.
Read full review of LogRhythm UEBA [EOL] »
Nuwan Chathuranga
Head Of Technical And Network Security at Connex Information Technologies
LogRhythm UEBA has very responsive technical support.
Read full review of LogRhythm UEBA [EOL] »
Anonymous User
Security Operations Center Manager at a financial services firm
Everything experience I have had with them has been awesome. I have had no issues going to them. They are willing to...
Read full review of LogRhythm SIEM »
Shane Addison
Information Security Officer at First Mid Bancshares Inc
Fortunately, we haven't had to deal with them a lot, but when we have we've had really good luck with them. They have...
Read full review of LogRhythm SIEM »
Anonymous User
FSE at a computer software company
They provide very good support.
Read full review of LogRhythm SIEM »
Anonymous User
Senior Solutions Architect at a tech services company
We have reached out to technical support in the past, and it's quite good. We've found them to be very good and very...
Read full review of Exabeam »
Anonymous User
IT Security Manager at a financial services firm
Customer Service: I'd rate customer service a 10/10. Technical Support: I'd rate technical support a 10/10.
Read full review of LogRhythm SIEM »
Mark Baksh
IT Specialist at a healthcare company
We have not used LogRhythm's tech support yet.
Read full review of LogRhythm SIEM »
MarkSemkiw
Senior Network Engineer
We have had a couple of custom logs built, but we don't call in that much.
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Analyst at a legal firm
I've used their training. I have not used their tech support. Again, we have an administrator, he's been there. He...
Read full review of LogRhythm SIEM »
David Kehoe
Information Security Analyst at a retailer
I have used tech support a few times when getting things set up. For the most part, they are pretty quick to get back...
Read full review of LogRhythm SIEM »
Anonymous User
Senior IT Security Analyst at a financial services firm
LogRythm technical support is really excellent, very good in timing and answering questions very quickly. I have not...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Information Security Manager
Customer Service: The customer service teams is excellent and have they resolved anything we have thrown at them in a...
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Analyst 2 at a non-profit
I've used LogRhythm tech support. I would rate it as very good, not excellent. For instance, we were trying to deal...
Read full review of LogRhythm SIEM »
Anonymous User
VP, Information Systems Security Officer at a financial services firm
It seems pretty good, but they do seem to be plagued with what a lot of new companies are plagued with -- their...
Read full review of LogRhythm SIEM »
Vp9875
Vice President at a financial services firm
We've submitted some tickets with their technical support. My manager has had some poor experiences with them in the...
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Architect at a construction company
We use the tech support on a daily basis. They are very easy to reach. There is always a person whom you can talk to...
Read full review of LogRhythm SIEM »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
LogRhythm had a strong presence in Indonesia between 2012 and 2014, with excellent support. From 2022 until now,...
Read full review of LogRhythm SIEM »
Anonymous User
Network Security at a energy/utilities company
I have used LogRhythm tech support and I would say those guys are phenomenal, outstanding. They get back to you...
Read full review of LogRhythm SIEM »
Anonymous User
Works at a aerospace/defense firm
Customer Service: 10 out of 10. They are fast to answer any tickets or questions I have had. Technical Support: 10...
Read full review of LogRhythm SIEM »
Anonymous User
IT Analyst at a energy/utilities company
We've used them many times. I'd say overall good. I was actually an ArcSight user at a previous company, I'd rank...
Read full review of LogRhythm SIEM »

Review 1 of 30

Technical Support

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