Compare eg Innovations vs Exabeam

eg Innovations

Based on 22 reviews.

Exabeam

Based on 227 reviews.

Latest Research

Buyer's Guide

NetMon vs. eG Enterprise

April 2026

NetMon vs. eG Enterprise

Updated: April 2026

Buyer's Guide

NetMon vs. eG Enterprise

April 2026

eG Enterprise vs. NetMon

Updated: April 2026

Sample Customers

eG Enterprise

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.

NetMon

Sera-Brynn

Popular Solutions

2 reviews

11 reviews

10 reviews

2 reviews

Top Industries

Outsourcing Company

12%

Construction Company

10%

Financial Services Firm

10%

Government

Financial Services Firm

12%

Construction Company

11%

Comms Service Provider

Marketing Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jose Ramon Crespo
Senior Enterprise Director at Towers IT
Our customers primarily use eG Enterprise for Citrix monitoring and synthetic monitoring for web applications.
Read full review of eG Enterprise »

Review 1 of 1

Venda E
Cloud Option Engineer at a tech vendor
My main use case for LogRhythm UEBA [EOL] is detecting insider threats and anomalous user behavior, and I rely on it...
Read full review of LogRhythm UEBA [EOL] »
AshishDubey
Product manager at Tata Communications Ltd
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
SaiKrishna2
Cyber Security Engineer at Diyar United Company
I am not directly a partner with LogRhythm SIEM, but I work for a company that offers all kinds of solutions,...
Read full review of LogRhythm SIEM »
Deepanshu Hans
Solution Architect at CTC
I usually work with Exabeam for buying the SIEM and the SOAR solution, and I have already sold the solution to one of...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at Tata Group
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

Customer Service

Jose Ramon Crespo
Senior Enterprise Director at Towers IT
The technical support from eG Innovations is excellent.
Read full review of eG Enterprise »
Olive Kusumbara
Consultant at a tech services company
I think the support for eG is quite good because they have direct support. Rather than getting support from local...
Read full review of eG Enterprise »
Anonymous User
Works
Excellent level of support.
Read full review of eG Enterprise »
Anonymous User
Service Assurance, Senior Manager at a computer software company
Technical support is very responsive. If there's a critical issue they connect directly to you so on the same day and...
Read full review of eG Enterprise »
Anonymous User
System Architect at a tech services company
Customer Service: It is the best customer service that I have ever used, They always respond in a few minutes....
Read full review of eG Enterprise »
Anonymous User
Senior Systems Engineer at a legal firm
I have not yet needed to call tech support.
Read full review of eG Enterprise »
Anonymous User
Expert Technical Support Consultant at a tech company
The support we get from eG Innovations is truly outstanding. They understand our environment, what we are using the...
Read full review of eG Enterprise »
Anonymous User
Sr. Systems Programmer
I would give their tech support a four or five out of 10, because the problem is their tech support is in India....
Read full review of eG Enterprise »
RobCroxford
Consultant at a computer software company
I would rate their technical support for eG Enterprise probably as the best I've ever dealt with.
Read full review of eG Enterprise »
Rob Salmon
CEO at a tech services company
Their tech support people were awesome; they got us up and running in about a day. I've called them many times over...
Read full review of eG Enterprise »
Anonymous User
Service Assurance, Senior Manager at a computer software company
The technical support for eG Enterprise is perfect. Just drop an email to the consultants working with you, and...
Read full review of eG Enterprise »
Anonymous User
IT Infrastructure Manager at GSF
Customer Service: Customer service is very fast and efficient. Technical Support: Technical service is very fast and...
Read full review of eG Enterprise »
Anonymous User
remote access engineering at a energy/utilities company
The support is fantastic. It is one of the best supports for a product that we have as an outside product. The...
Read full review of eG Enterprise »
Anonymous User
Technical Director at a tech services company
Customer Service: Customer service and support are superb. Technical Support: Customer service and support are superb.
Read full review of eG Enterprise »
Anonymous User
Consultant at a consultancy
Customer Service: Customer service is fantastic!! They are very responsive and always follow up to ensure a solution...
Read full review of eG Enterprise »
Albert Augustine
CTO at TOSB
The technical support is very responsive and clear. The team is available 24/7. The support persons are quite...
Read full review of eG Enterprise »
Anonymous User
Senior Systems Engineer at a financial services firm
Many times, I hear that they are their own engineer or their own tech person saying, "Oh, he should not have done...
Read full review of eG Enterprise »

Review 1 of 17

Chris Young
Sr. Security Solutions Engineer at Redlegg
I've got a long history of working with LogRhythm, and currently, I'd give technical support a seven. I'd like to see...
Read full review of LogRhythm Axon [EOL] »
Subhash Sreenivasan
Head of Professional Services at NiyoSecure
We have specialists, and whenever we need technical support, we can easily get it.
Read full review of LogRhythm SIEM »
Monsur Ahmed
Software management at Midland Bank
We have consulted with the technical support team on a couple of things. I would say that they are ok.
Read full review of NetMon »
SumitKumar10
Senior project engineer at a tech vendor
NetMon's technical support is good, and I would give them a rating of ten out of ten.
Read full review of NetMon »
Mokhammad Rakhman
Product Development - Security Solutions Manager at Aplikanusa Lintasarta
Customer support is very helpful and effectively solves my problems.
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Administrator at a financial services firm
Support has been really good.
Read full review of LogRhythm SIEM »
Kevin Merolla
Global Security Manager at Chart Industries Inc
Their technical support is second to none and is one of the reasons why we continue to invest in and consider...
Read full review of LogRhythm SIEM »
Anonymous User
Sr Manager - Information Security at a computer software company
The support team helps us a lot.
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Manager at a financial services firm
Customer Service: I'd rate customer service a 10/10. Technical Support: I'd rate technical support a 10/10.
Read full review of LogRhythm SIEM »
Anonymous User
Director Of Infrastructure And Security
It is very good. LogRhythm has also contributed some sales engineers to help us, We have also participated in a...
Read full review of LogRhythm SIEM »
Vp9875
Vice President at a financial services firm
We've submitted some tickets with their technical support. My manager has had some poor experiences with them in the...
Read full review of LogRhythm SIEM »
JimMohr
Principal Security Analyst at a healthcare company
Oh, tech support's good. We generate a lot of tickets. Anything from log, sometimes the vendors will enrich their...
Read full review of LogRhythm SIEM »
AjayM1
Lead Technical Engineer Security at a tech services company
The customer service and support are not satisfactory. Even with TAM support from Exabeam, many issues go unresolved,...
Read full review of Exabeam »
Joe Benjamin
SIEM Architect at Marsh & McLennan Companies, Inc.
The tech support is fantastic. The only complaint I have about tech support is that sometimes they'd rather try to...
Read full review of LogRhythm SIEM »
Anonymous User
Chief Security Officer at Optomany
The feedback I get from the analysts in the team is the first-line support is your traditional first line support,...
Read full review of LogRhythm SIEM »
SANJAI BOSCO
Technology Solutions Head at MANTRA TECHNOLOGIES LTD
The support is quite good. We haven't had any challenges. Initially, there was something that they requested, so we...
Read full review of LogRhythm SIEM »
Anonymous User
VP, Information Systems Security Officer at a financial services firm
It seems pretty good, but they do seem to be plagued with what a lot of new companies are plagued with -- their...
Read full review of LogRhythm SIEM »
Anonymous User
Junior Information Security Analyst at a financial services firm
It's awesome.
Read full review of LogRhythm SIEM »
MonsurAhmed
Manager at Meghna Bank
LogRhythm's support team isn't responsive enough - it's common to wait a day or two for someone to deal with a case.
Read full review of NetMon »
Anonymous User
SOC Manager at a energy/utilities company
We have been using quite a lot of technical support. Every time we have any issues, we will create a ticket to...
Read full review of LogRhythm SIEM »
Anonymous User
Senior IT Security Analyst at a financial services firm
LogRythm technical support is really excellent, very good in timing and answering questions very quickly. I have not...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Manager IT Security at Virginia Premier Health
I've used tech support. They're very helpful, very knowledgeable people who genuinely care about you and want to see...
Read full review of LogRhythm SIEM »
Anonymous User
IT Specialist at a tech services company
I haven't needed to make contact with technical support.
Read full review of Exabeam »
Anonymous User
Principal Security Specialist at University Of Massachusetts
If I look back to my other SIEM solution providers, the one we had before this, it's light years difference....
Read full review of LogRhythm SIEM »
Kashif Ali
Unit Head Titanium (Security Solution) at RapidCompute
We are in touch with their support. It's government support, and they're quite supportive, and they are quite...
Read full review of LogRhythm SIEM »
Nuwan Chathuranga
Head Of Technical And Network Security at Connex Information Technologies
LogRhythm UEBA has very responsive technical support.
Read full review of LogRhythm UEBA [EOL] »
Anonymous User
security solutions integrator at a consultancy
LogRhythm's support is good.
Read full review of LogRhythm SIEM »
Anonymous User
Systems Administrator at a financial services firm
I have mixed feelings. We have had some issues with their internal support. We lost our ability to access the support...
Read full review of LogRhythm SIEM »
SaiKrishna2
Cyber Security Engineer at Diyar United Company
The technical support is good; we have a separate portal for partners, and since we are paying for the service, they...
Read full review of LogRhythm SIEM »
Anonymous User
Security Analyst at a retailer
Very knowledgeable, though I wouldn’t say proactive. When you speak with technical support you don’t actual speak...
Read full review of LogRhythm SIEM »

Review 1 of 30

Technical Support

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