Compare Dynatrace vs Progress Software

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Popular Solutions

Dynatrace

17 reviews

0 reviews

2 reviews

7 reviews

4 reviews

Top Industries

Financial Services Firm

22%

Computer Software Company

Manufacturing Company

Government

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
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Review 1 of 1

Kiran Raju L
Project Manager at a consultancy
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of MOVEit »
Walter Ochieng Odhiambo
Software Engineer and Tester at a comms service provider
I use Chef day-to-day to manage infrastructure, create version control, and automate deployment for applications that...
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at a tech vendor
Our company uses the solution for performance and automation testing. The solution is very helpful for media and...
Read full review of Telerik Test Studio »
Beverly R. Jamison
IT Solutions Architect / Computer Scientist at a consultancy
In my earliest use cases, MarkLogic was used for XML-based operations. I worked a lot in the publishing industry. The...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at a manufacturing company
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

Vinothkumar Sugumar
Senior Software Engineer at a retailer
The customer support for Dynatrace is good.
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IlkkaM
Managing Director at a tech services company
I have contacted technical support. Unfortunately, it took quite a while. The technical support could be faster.
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Anonymous User
Senior Systems Engineer at a insurance company
Technical support is good. There was only one time that I had to contact someone at two o'clock in the morning and...
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Anonymous User
Senior Software QA Engineer at a consultancy
I have not used technical support. There is a strong user community. There is no need to talk to the technical...
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Anonymous User
Senior Architect at a healthcare company
We've spoken with tech support several times. We've used them to answer questions and to help us get more value out...
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Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
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Anonymous User
Supervisor Of Event Management And Monitoring at a insurance company
It's easier when you can get to a level-2. We've had guardians on site for a while. Because we've had guardians on...
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Anonymous User
Owner
Customer Service: Could be improved, but has everything to do with the merge of Compuware and dynaTrace. There is a...
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Anonymous User
Senior Engineer at a financial services firm
I haven't had to use technical support, personally; I can't speak for anyone else at the organization.
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Anonymous User
Cloud Engineer at a tech vendor
Customer support is excellent; whenever I raise a ticket with the vendor, they immediately connect with me and help me.
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Anonymous User
IT Manager
We use technical support several times a year. They are always quick to respond. They have been able to handle the...
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Anonymous User
Senior Consultant at a financial services firm
I have not used Dynatrace technical support.
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Anonymous User
Systems Administrator III at a retailer
Customer Service: It's great. Technical Support: I haven't had to use it a lot.
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Chris Green
Technical Lead at a hospitality company
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether...
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Cristiane Machado
Head Of Product Development at a computer software company
I haven't really dealt with technical support. However, our tech team is quite capable of handling any issues should...
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Anonymous User
Manager of DevOps at a hospitality company
The technical support is excellent.
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Anonymous User
Senior Solutions Consultant at a tech services company
Technical support is good. Dynatrace OneAgent is a pretty new tool in the market. In comparison to other products...
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Anonymous User
IT Application Analyst Senior at a financial services firm
Tech support is good. They are really responsive to our support tickets. We work really closely. Not only do we have...
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Anonymous User
Middleware Engineer at a insurance company
Support is pretty good overall. Occasionally, you will get that support person who is not real responsive. However,...
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Barry Pieper
Manager, Performance Engineering at a insurance company
Tech support has generally been pretty good. We get good response. They have a thing called Dynatrace ONE and I find...
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Justin Lowery
Front-end Architect at a retailer
I have noticed a few problems with the service before. I reached out to support and the system did appear to resolve...
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Anonymous User
Test Manager at a university
We're going through a proof of concept right now, so we work very closely. They're knowledgeable and we get the right...
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Leo Yu
Development Architect at a tech vendor
The product needs a lot of the support, especially on the consulting side and post sales. You will also need an...
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Anonymous User
IT Specialist at a government
On a scale of one to ten, my experience working with the AppDynamics onsite people and offsite support is maybe a...
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Anonymous User
Senior Software Engineer
They're very helpful. They help us get right to the problem.
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Bill Masters
Principal Engineer at a manufacturing company
We had a good experience working with their technical support.
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Roopesh Shetty
Senior IT architect at a healthcare company
The solution's technical support is very good and very much available.
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Kevin McNall
Director, Digital Projects and Practices at a retailer
Technical support has been great. The first line of defense is their chat through the UI, which is really simple....
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Anonymous User
Associate Consultant at a computer software company
We have worked with their technical support team on a couple of specific areas, and I would rate them a four out of...
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Anonymous User
Technology Lead at a marketing services firm
I have never had any issues, so I haven't had to contact them.
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Review 1 of 30

Beverly R. Jamison
IT Solutions Architect / Computer Scientist at a consultancy
The support is high quality. The strongest point of the support is their engineers.
Read full review of MarkLogic »
Abduh Rumfot
It Security Consultant at a tech services company
The support team is very communicative and provides fairly good support.
Read full review of Kemp LoadMaster »
SyedKareemuddin
IT Manager at a retailer
I am satisfied with the customer support.
Read full review of WhatsUp Gold »
Joseph Orona
Senior Analyst of Data Integrity at a healthcare company
We have had a good experience with customer service and support. Their response time is pretty quick, and they stick...
Read full review of MOVEit »
Argha Das
Senior Associate at a consultancy
I didn't need to contact the support because I was actually part of the development team, so I was involved in...
Read full review of MOVEit »
Arun S .
Senior Consultant at a tech services company
I have not contacted technical support.
Read full review of Chef »
Murat Gultekin
Presales Consultant - Solution Architect at a computer software company
Support for Chef could be better. It needs improvement.
Read full review of Chef »
Raghvendra Jyothi
Manager Project Management at a tech vendor
Technical support is good so I rate support a nine out of ten.
Read full review of Telerik Test Studio »
Anonymous User
Principal Systems Engineer at a leisure / travel company
Kemp's Support is the best in the business, having opened several tickets with them over the years they have always...
Read full review of Kemp LoadMaster »
Sharath Annabathina
Senior Software Engineer at a legal firm
As a developer, I don't use the technical support.
Read full review of Chef »
Anonymous User
System Administrator at a computer software company
Kemp has the best customer service of all the vendors we use.
Read full review of Kemp LoadMaster »
Manjunath Reddy
Senior Customer Architect at a computer software company
The solution's technical support team is really good, and you can directly contact them regarding any issues.
Read full review of Chef »
Anonymous User
IT Engineer at a tech services company
Technical support is A+. They were great in our migration process and even went to assist us with questions that we...
Read full review of Kemp LoadMaster »
Fernando Zart
Owner at a computer software company
The technical support is really good and I've only needed to use the product manual a couple of times. It was...
Read full review of Kemp LoadMaster »
Anonymous User
Network Engineer at a government
We don't use technical support very often, but when we have, we've had good experiences.
Read full review of WhatsUp Gold »
JindrichStumpf
Project Manager at a consultancy
Progress offer standard technical support, and they are very responsive if you need it. So they provide 24x7 support...
Read full review of Progress OpenEdge RDBMS »
Anonymous User
Senior Consultant at a tech services company
We are satisfied with technical support.
Read full review of Kemp LoadMaster »
Anonymous User
Network Administrator at a transportation company
The support is great.
Read full review of Kemp LoadMaster »
Fareed Afser
Associate Engineer at a real estate/law firm
The support team takes a lot of time to provide resolutions.
Read full review of Kemp LoadMaster »
Anonymous User
Network and System Administrator at a healthcare company
We had contact with customer service/technical support for the license renewal and i can say the contact was very...
Read full review of Kemp LoadMaster »
Anonymous User
Chief Consuntant/KEMP VIP at a tech consulting company
Technical support is very good. They are quick to answer questions and provide online help.
Read full review of Kemp LoadMaster »
Jason Dunn
Systems Administrator at a construction company
Customer service is fast and responsive. Haven't had to use it very often, if at all.
Read full review of Kemp LoadMaster »
Mike Silva
Senior Operations Engineer at a retailer
We did use technical support, but not on a regular basis. We use our contact there, our account manager, who is...
Read full review of Chef »
ShivekRughoobur
System Engineer at a tech services company
I've never had contact with technical support.
Read full review of Telerik Test Studio »
Anonymous User
Information Technology Manager
Their customer service and tech support are excellent. Their technical support team leads you in the right direction....
Read full review of Kemp LoadMaster »
Timothy Rogers
Engineer II at a transportation company
We have had to open a few Amazon support tickets. However, they have typically not been Chef-related, they have been...
Read full review of Chef »
Anonymous User
IT Director at a computer software company
I have had no issues at all with their support team.
Read full review of Kemp LoadMaster »
Anonymous User
Senior Systems Analyst at a manufacturing company
The customer service was great! They helped me to quickly resolve two licensing-related issues with our additional...
Read full review of Kemp LoadMaster »
Ijaz Hussain
Manager at a consultancy
If we need technical support we raise an AWS ticket and someone from the technical support team helps us. If we hit a...
Read full review of Chef »
Anonymous User
Senior Consultant at a tech services company
Technical support is good. So far every case is handled properly.
Read full review of Kemp LoadMaster »

Review 1 of 30

Technical Support

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