Compare Dynatrace vs Progress Software

Dynatrace

Based on 364 reviews.

Progress Software

Based on 147 reviews.

Latest Research

Buyer's Guide

Dynatrace vs. WhatsUp Gold

September 2026

WhatsUp Gold vs. Dynatrace

Updated: September 2026

Buyer's Guide

Dynatrace vs. WhatsUp Gold

September 2026

Dynatrace vs. WhatsUp Gold

Updated: September 2026

Sample Customers

Dynatrace

TD Bank, Zurich North America, Accenture, Macquarie, United Airlines, Raymond James, BT, Vodafone, Air France-KLM, TELUS, American Airlines, Air Canada, ADT, Virgin Money

WhatsUp Gold

Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof

Popular Solutions

15 reviews

0 reviews

1 reviews

2 reviews

7 reviews

2 reviews

Top Industries

Financial Services Firm

17%

Outsourcing Company

11%

Manufacturing Company

Construction Company

Financial Services Firm

11%

Construction Company

10%

Outsourcing Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manish Indupuri
senior DevOps engineer at a tech services company
Our main use case for Dynatrace is that we deployed Dynatrace OneAgent across our AKS nodes to monitor pod level...
Read full review of Dynatrace »
AZLAN TAHIR
Manager Solution Architect at 1LINK
We have shortlisted application performance tools, and we are currently using Dynatrace Operator.
Read full review of Dynatrace Operator »

Review 1 of 2

G Srivastava
Senior Cloud Engineer at a tech services company
We used Chef, the automation tool, as an Infrastructure as Code tool for configuration deployment, such as deploying...
Read full review of Chef »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We will try to Proof of Concept (POC) to a client in Taiwan. We just use the features for the Network Performance...
Read full review of Flowmon »
Anonymous User
Senior Data Engineer at a insurance company
MarkLogic's primary use case in my experience is handling semi-structured and hierarchical data that does not fit...
Read full review of MarkLogic »
Anonymous User
Senior Technical Support Engineer at a computer software company
I have worked on MOVEit for around five years. MOVEit is specially designed for file transfers, making it very...
Read full review of MOVEit »
Erik Cheng
Technical Manager at Quan Hung Gourmet
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

IlkkaM
Managing Director at a tech services company
I have contacted technical support. Unfortunately, it took quite a while. The technical support could be faster.
Read full review of Dynatrace »
Anonymous User
Performance Architect at a tech vendor
For Dynatrace tech support, we have a dedicated team here, which is easily reachable, so I rate it around nine to ten.
Read full review of Dynatrace »
Mark McDonald
Infrastructure Engineering Lead at The Star Entertainment Group
The support has been exceptional.
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BasilJiji
System engineer at a retailer
Technical support is highly responsive and expert, with users particularly valuing the Guardian Program for hands-on...
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PankajSingh4
Senior Specialist at Qualitest
I consulted the Dynatrace technical support team one year ago and had a pleasant experience with the team. I'm rating...
Read full review of Dynatrace »
DermotCasey
Principal Technology Consultant at Vodafone
I haven't had to deal with them too much. I would rate it as average. It has been good enough, but I haven't had too...
Read full review of Dynatrace »
Anonymous User
IT Architect Specialist/Manager at a tech services company
I'm working directly with sales and engineers from Dynatrace. They have been very supportive. They are very...
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Anonymous User
Owner
Customer Service: Could be improved, but has everything to do with the merge of Compuware and dynaTrace. There is a...
Read full review of Dynatrace »
Tjeerd Saijoen
CEO at Rufusforyou
There is room for improvement, support-wise. We have a lot of experience in many different areas — I worked for years...
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Anonymous User
Chief Delivery & Wellness Officer at Bahwan CyberTek
Technical support is fine. We have not had any issues.
Read full review of Dynatrace »
Anonymous User
Senior Consultant at a financial services firm
I have not used Dynatrace technical support.
Read full review of Dynatrace »
Anonymous User
SRE Manager at a tech vendor
I rate tech support very low. The technical support was not that good. They were not very attentive whenever there...
Read full review of Dynatrace »
Anonymous User
Manager Custom Solutions at Nemours
I have used technical support in the past and they are pretty quick to respond. The other thing is, the APM community...
Read full review of Dynatrace »
Chris Green
Technical Lead at Royal Caribbean Cruises
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether...
Read full review of Dynatrace »
Anonymous User
Architect Software at Desjardins
I do not deal directly with the support team of Dynatrace. We always have special work to do when we deal with them....
Read full review of Dynatrace »
Anonymous User
Operations Level 1 at a manufacturing company
The technical support team is really good. We do have guardian services, the dedicated resource who works with us. We...
Read full review of Dynatrace »
Anonymous User
Senior Systems Analyst at a leisure / travel company
I submit a ticket once every week or every two weeks. They always have been pretty comprehensive in their responses....
Read full review of Dynatrace »
Anonymous User
Senior Systems Engineer at a insurance company
Technical support is good. There was only one time that I had to contact someone at two o'clock in the morning and...
Read full review of Dynatrace »
Anonymous User
Systems Engineer at a computer software company
Customer Service: Customer service is very friendly, knows the products well, and try very hard to meet your...
Read full review of Dynatrace »
Anonymous User
Technical Team Manager at a manufacturing company
We actively use the Expert Services from the vendor. They are certainly very knowledgeable on the solution. The...
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Anonymous User
QA Performance Lead at a manufacturing company
Technical support is pretty good. Not only the technical support, but the upper managers, they are also very...
Read full review of Dynatrace »
Anonymous User
Application Performance Analyst at a computer software company
20 years exerience in application performance testing and analysis.
Read full review of Dynatrace »
Anonymous User
IT Systems Admin at a insurance company
Tech support is great. You're able to get through the levels pretty fast, so it has been pretty good.
Read full review of Dynatrace »
Anonymous User
Senior Product Manager at a computer software company
The technical support is excellent and very fast. Not only do I get a quick response, but they're also able to close...
Read full review of Dynatrace »
Anonymous User
Senior Engineer Architect at a leisure / travel company
I have not spent much time with the technical support. I am an enterprise architect, so the time spent from the...
Read full review of Dynatrace »
Anonymous User
Managing Enterprise Architect Individual Contributor at a tech vendor
I would rate the technical support a four out of five.
Read full review of Dynatrace »
Anonymous User
Senior Solutions Consultant at a tech services company
Technical support is good. Dynatrace OneAgent is a pretty new tool in the market. In comparison to other products...
Read full review of Dynatrace »
Anonymous User
IT Director at a insurance company
We have a guardian that helps us. He's knowledgeable and gives us the right answers.
Read full review of Dynatrace »
James Cousins
IT Delivery Manager at a program development consultancy
The team used tech support during the original implementation to make sure that it was going well. And it went very...
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Anonymous User
Technology Lead at a marketing services firm
I have never had any issues, so I haven't had to contact them.
Read full review of Dynatrace »

Review 1 of 30

Mohamed Rafiq
Manager at DEWA
We had a good experience with their technical support.
Read full review of WhatsUp Gold »
Argha Das
Senior Associate at Cognizant
I didn't need to contact the support because I was actually part of the development team, so I was involved in...
Read full review of MOVEit »
Arun S .
Senior Consultant at a tech services company
I have not contacted technical support.
Read full review of Chef »
Tom Condo
Supervisor Information Services Operations at Seminole County Public Schools
At the beginning, we did contact them for a little help but we generally don't have any issues with it.
Read full review of WhatsUp Gold »
Sai Chandra
Principal Engineer at Wipro Limited
Customer support is quite good.
Read full review of Chef »
MarceloPrintac
VP Business Development at MultiPoint Ltd.
The technical support is good.
Read full review of WhatsUp Gold »
Kiran Raju L
Project Manager at Cognizant
The support is standard, but clients should have their proper quotations for support. For our client, they had two...
Read full review of MOVEit »
JimRyan
IT Manager at SWITCHCRAFT INC
Support has been easy to deal with. I have only needed to contact them a few times during the initial setup. Once...
Read full review of Kemp LoadMaster »
Anonymous User
Non IT Recruiter at a computer software company
The customer support is good.
Read full review of MarkLogic »
Anonymous User
Technical Architecture Support at a tech vendor
My experience with customer support is that we use Cinc, so there is no customer support available.
Read full review of Chef »
Anonymous User
Consultant at DXC
Technical support is smooth and responsive.
Read full review of Kemp LoadMaster »
Anonymous User
Product specialist Network Monitoring, Troubleshooting and Security Solutions at a construction company
The tech support is the same as that concerning the MPN part.
Read full review of Flowmon »
Anonymous User
Information Technology Engineer at a government
Very pleased with the experience of talking to the tech support team.
Read full review of Kemp LoadMaster »
Anonymous User
Key Account Manager at a tech services company
The support from the solution is very good. I would rate the support of Flowmon Solution an eight out of ten.
Read full review of Flowmon »
Anonymous User
Assistant Systems Administrator at a non-profit
We have not had contact with technical support.
Read full review of WhatsUp Gold »
George Dailey
Security Operations Specialist III at a pharma/biotech company
Their tech support is very good.
Read full review of WhatsUp Gold »
Fareed Afser
Associate Engineer at AST
The support team takes a lot of time to provide resolutions.
Read full review of Kemp LoadMaster »
Kumar Saurabh
Technical Lead at HCLSoftware
Progress Software team provides support for MOVEit application. We create tickets and coordinate with them to resolve...
Read full review of MOVEit »
Anonymous User
Senior Systems Analyst at a manufacturing company
The customer service was great! They helped me to quickly resolve two licensing-related issues with our additional...
Read full review of Kemp LoadMaster »
Swapnil Chavan
DC Project Delivery Senior Analyst at a financial services firm
We don't really have contact with support. We are not supposed to do this, however, whatever the client is doing...
Read full review of MOVEit »
Anonymous User
Chief Consuntant/KEMP VIP at a tech consulting company
Technical support is very good. They are quick to answer questions and provide online help.
Read full review of Kemp LoadMaster »
Jason Dunn
Systems Administrator at a construction company
Customer service is fast and responsive. Haven't had to use it very often, if at all.
Read full review of Kemp LoadMaster »
Anshul Somani
Solutions Architect
The technical support is very good.
Read full review of Chef »
Fernando Zart
Owner at Optiwan
The technical support is really good and I've only needed to use the product manual a couple of times. It was...
Read full review of Kemp LoadMaster »
Anonymous User
Director of IT at a computer software company
Technical support is nice, they will help you over the phone/email but I had few questions about the design and even...
Read full review of Kemp LoadMaster »
Anonymous User
Manager, Building and IT Infrastructure at Gaz Métro Plus, Inc.
Great support, fast and really professional.
Read full review of Kemp LoadMaster »
Anonymous User
Senior Consultant at Base It
We are satisfied with technical support.
Read full review of Kemp LoadMaster »
Mike Silva
Senior Operations Engineer at a retailer
We did use technical support, but not on a regular basis. We use our contact there, our account manager, who is...
Read full review of Chef »
Anonymous User
Head Of Technology at a tech services company
They are excellent. I would rate them a ten out of ten.
Read full review of Kemp LoadMaster »
Timothy Rogers
Engineer II at a transportation company
We have had to open a few Amazon support tickets. However, they have typically not been Chef-related, they have been...
Read full review of Chef »

Review 1 of 30

Technical Support

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