Compare Dynatrace vs Progress Software

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Popular Solutions

Dynatrace

13 reviews

0 reviews

4 reviews

4 reviews

4 reviews

Top Industries

Financial Services Firm

23%

Computer Software Company

10%

Manufacturing Company

Government

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
Read full review of Dynatrace »

Review 1 of 1

Kiran Raju L
Project Manager at Cognizant
I am part of the IT service where our client is the actual owner of the MOVEit service. The service covers the...
Read full review of MOVEit »
Raghvendra Jyothi
Manager Project Management at Capgemini
Our company uses the solution for performance and automation testing. The solution is very helpful for media and...
Read full review of Telerik Test Studio »
Pifu Lin
Senior System Engineer at DYNASAFE TECHNOLOGIES PTE. LTD.
We will try to Proof of Concept (POC) to a client in Taiwan. We just use the features for the Network Performance...
Read full review of Flowmon »
Beverly R. Jamison
IT Solutions Architect / Computer Scientist at Practical Semantics
In my earliest use cases, MarkLogic was used for XML-based operations. I worked a lot in the publishing industry. The...
Read full review of MarkLogic »
Erik Cheng
Technical Manager at Systex Software
My use case for WhatsUp Gold includes all device availability checks, bandwidth usage, CPU, and memory usage, as well...
Read full review of WhatsUp Gold »

Review 1 of 5

Customer Service

RaidHammouri
Presales Engineer at 2P - Perfect Presentation
We can reach out to them directly through chat services within the platform itself, or we can contact their partners...
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Mark McDonald
Infrastructure Engineering Lead at The Star Entertainment Group
The support has been exceptional.
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PankajSingh4
Senior Specialist at Qualitest
I consulted the Dynatrace technical support team one year ago and had a pleasant experience with the team. I'm rating...
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Anonymous User
Sr. Technical Consultant at a computer software company
The solution offers pretty good training modules, documentation, and community platforms. We're quite satisfied with...
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Anonymous User
Availability Manager at a financial services firm
I think it's good. They are very responsive and get back to us. They try to give us workarounds and follow up with...
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Anonymous User
Platform Engineer at a financial services firm
Anytime I can't find the answer immediately in docs or answers, I just open a ticket. They are very good about giving...
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Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
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Olive Kusumbara
Consultant at a tech services company
The tech support is great. Besides calls, they also have an online presence where we can chat directly to them. If...
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Anonymous User
Analyst at a hospitality company
I haven’t had to use it because there have been no problems.
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Ratmir Balajayev
Head of Technical Department at Jetinfosystems Azerbaijan
My experience with Dynatrace customer service and support has been positive. The support team is responsive and...
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Anonymous User
IT Technical Architect at a insurance company
Their Tier 0 is better than most companies that I have ever worked with. Normally, I'll get useful information even...
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Mark Kaplan
Senior Director IT at BARBRI Inc.
Their technical support is the best ever. I know I sound like a broken record, but we get chat support on the...
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Anonymous User
Middleware Engineer at a insurance company
Support is pretty good overall. Occasionally, you will get that support person who is not real responsive. However,...
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Anonymous User
Monitoring Engineer at a manufacturing company
Technical support was pretty good. They jumped on the call, and we spent some time with them in India, and issues...
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Anonymous User
Senior Systems Analyst at a leisure / travel company
I submit a ticket once every week or every two weeks. They always have been pretty comprehensive in their responses....
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Anonymous User
Sales Engineer at a computer software company
Support is great. You can go by email and things, but also by chat. There's a chat functionality inside of the...
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Anonymous User
System Engineer - SiteScope Owner and Tech Lead at a manufacturing company
We used technical support. We just start configuring the system and the initial installation. We had one issue when...
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Anonymous User
Technical Manager at a tech services company
Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are...
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Avinash Podisetti
Architect at Highmark
I would rate the technical support very well. They work with the inside their development teams to get us the best...
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ReinhardWeber
Senior Product Manager at SAP CX
The technical support is great. We have a pretty good contract with Dynatrace for contacting support. They are pretty...
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Anonymous User
Senior Solutions Consultant at a tech services company
Technical support is good. Dynatrace OneAgent is a pretty new tool in the market. In comparison to other products...
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Anonymous User
Integration Architect at a financial services firm
The technical support is good.
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Anonymous User
APM Platform Architect at a transportation company
Technical support is really great, and they're very quick. If they cannot fix it, they're very good about escalating...
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Anonymous User
SRE Manager at a tech vendor
I rate tech support very low. The technical support was not that good. They were not very attentive whenever there...
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Anonymous User
Infrastructure Engineer at a insurance company
Over the years, they have been very good. Because of growth and popularity, it has been a little more challenging...
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Anonymous User
Software Systems Analyst at a manufacturing company
We really need assistance directly from Dynatrace. We don't have a technically strong person internally to support...
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Anonymous User
Lead Performance Engineer at a retailer
We have used support quite extensively. We have had many very imperative tickets with them, and they are very...
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Anonymous User
Technology Leader at a insurance company
I, myself, have not directly used technical support. We have a team that actually focuses on directly tooling....
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Anonymous User
ECOM Engineer at a retailer
We just submit a ticket, and it will probably take them one day. That's sufficient for us, for now. The resolution...
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Anonymous User
Co-Founder at a tech company
Customer Service: Very good Technical Support: Very good
Read full review of Ruxit [EOL] »

Review 1 of 30

Janelle Willis
Sr. Software Configuration Administrator at a tech services company
I have never contacted technical support.
Read full review of MOVEit »
Sumit Mundik
Application Development Senior Analyst at Accenture
We didn't contact them. We did not face any issues where we have to reach out to them or create support tickets for...
Read full review of MOVEit »
Sumit Mundik
Application Development Senior Analyst at Accenture
The support is not that great. The support persons are very slow. We are frustrated with the service they provide.
Read full review of MOVEit »
SyedKareemuddin
IT Manager at COCA COLA
I am satisfied with the customer support.
Read full review of WhatsUp Gold »
Raghvendra Jyothi
Manager Project Management at Capgemini
Technical support is good so I rate support a nine out of ten.
Read full review of Telerik Test Studio »
Abduh Rumfot
It Security Consultant at juke
The support team is very communicative and provides fairly good support.
Read full review of Kemp LoadMaster »
Fernando Zart
Owner at Optiwan
The technical support is really good and I've only needed to use the product manual a couple of times. It was...
Read full review of Kemp LoadMaster »
Erik Cheng
Technical Manager at Systex Software
I will ask the Taiwan local support, specifically 01 Technology, for any technical support regarding WhatsUp Gold.
Read full review of WhatsUp Gold »
Jakob Kvistgaard
Infrastructure Specialist at a tech services company
Kemp support is great. You always get qualified assistance and the support engineers are friendly and helpful. You...
Read full review of Kemp LoadMaster »
Muhammed Shafi
CCIE Certified Engineer at a tech services company
Four out of 10.
Read full review of WhatsUp Gold »
AndreasKuhn
System Specialist at a tech vendor
The technical support team is good. I rate them nine out of ten.
Read full review of Kemp LoadMaster »
John ONeill
Principle consultant at Active Data Consulting Services Pty Ltd
Customer Service: I have used the managed MDBA service that Progress Software Professional Services offer. They are...
Read full review of Progress OpenEdge RDBMS »
Anonymous User
Product Manager at a tech services company
Customer Service: nil Technical Support: good
Read full review of Kemp LoadMaster »
Kinoti Martin
Network Engineer at a financial services firm
It's excellent, and the last technical engineer I worked with was amazing. On a scale of 10, I give them a nine.
Read full review of WhatsUp Gold »
Anonymous User
Pre-Sales / Technical Account Manager at a tech services company
I am really happy with the product, support-wise. We handle the first level of support for our customers. If it is an...
Read full review of WhatsUp Gold »
Wil Whitlark
Lead DevOps Engineer at General Assembly
I've contacted them before about the same issues that I have mentioned for improvement. Because Chef is being...
Read full review of Chef »
Timothy Rogers
Engineer II at a transportation company
We have had to open a few Amazon support tickets. However, they have typically not been Chef-related, they have been...
Read full review of Chef »
Anonymous User
Assistant Systems Administrator at a non-profit
We have not had contact with technical support.
Read full review of WhatsUp Gold »
George Dailey
Security Operations Specialist III at a pharma/biotech company
Their tech support is very good.
Read full review of WhatsUp Gold »
Erik Wie
IKT Konsulent at a government
In terms of customer support, I've only used the service online and I've never had any phone support. I think I only...
Read full review of WhatsUp Gold »
Anonymous User
Systems Administrator II at Lincoln Land Community College
Kemp tech support has been absolutely fantastic. We have had one hardware issue, which over a span of eight years...
Read full review of Kemp LoadMaster »
Olayinka Adetijanwa
Solution Architect at ReDoy Corporation
I rate customer service and support a ten out of ten.
Read full review of Kemp LoadMaster »
Anonymous User
Team Lead at Colan Infotech Private Limited
The technical support is really great and they respond quickly. The people at Kemp were very kind and I got always a...
Read full review of Kemp LoadMaster »
Anshul Somani
Solutions Architect
The technical support is very good.
Read full review of Chef »
Anonymous User
Technical Manager at a consumer goods company
Our local support team provides excellent service. We first check with our local support team for any issues before...
Read full review of WhatsUp Gold »
MohamadBadran
Senior Systems Engineer at a real estate/law firm
The technical support is great. They are knowledgeable on the technical level, responsive, and give you the solution...
Read full review of Kemp LoadMaster »
ShivekRughoobur
System Engineer at a tech services company
I've never had contact with technical support.
Read full review of Telerik Test Studio »
Anonymous User
Senior Consultant at Base It
We are satisfied with technical support.
Read full review of Kemp LoadMaster »
Anonymous User
IT Services Manager at dSPACE GmbH
The Kemp support team is outstanding. They were very helpful; not only did they help us to better understand the...
Read full review of Kemp LoadMaster »
Anonymous User
System Administrator at Routeware, Inc.
Kemp has the best customer service of all the vendors we use.
Read full review of Kemp LoadMaster »

Review 1 of 30

Technical Support

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