Compare Delinea vs GoTo

Delinea

Based on 68 reviews.

GoTo

Based on 101 reviews.

Overview

Information Not Available

LogMeIn, Inc., founded in 2003 and based in Boston, Massachusetts, is a provider of Software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement. The company's products are focused on four business areas, including Collaboration services, IT Management services, Customer support services, and Internet of Things services. The products include:

Sample Customers

Popular Solutions

Delinea Secret Server

8 reviews

Delinea Privileged Access Service

3 reviews

Delinea Authentication Service

1 reviews

GoToMeeting

2 reviews

LogMeIn Pro

0 reviews

LogMeIn Rescue

0 reviews

Top Industries

Manufacturing Company

Computer Software Company

Financial Services Firm

Government

Manufacturing Company

Construction Company

Computer Software Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Reena Bhardwaj
Senior Quality Analyst at YASH Technologies
My main use cases for Delinea Secret Server revolve around implementing it for our Privileged Access Management,...
Read full review of Delinea Secret Server »
Francesco Panacea
Senior Consultant at Deloitte Risk Advisory
I use the product to secure the system administrators' access to the crown jewels of the customer.
Read full review of Delinea Authentication Service »
Francesco Panacea
Senior Consultant at Deloitte Risk Advisory
I typically use Delinea Privileged Access Service within my IT infrastructure management for consulting, to secure...
Read full review of Delinea Privileged Access Service »

Review 1 of 3

Kelsey Braun
Information Technology Specialist at Allegheny Coupling
I primarily used LogMeIn Pro for remote services. It allowed me to remotely access and troubleshoot computers without...
Read full review of LogMeIn Pro »
Gavin Tomlins
Chief Information Officer at a pharma/biotech company
Our company is based in Australia and we have been using this product for company meetings, collaboration, and vendor...
Read full review of GoToMeeting »
Aditya Chhibber
Regional Partner Manager - India at To be determined Company
I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers,...
Read full review of LogMeIn Rescue »
RITA Conroy-Martin
Director of Marketing at a manufacturing company
We use the solution for educational and technical webinars and seminars for our clients. We had already been using...
Read full review of GoToWebinar »
Akash Jogdande
Technical executive at Satcom Infotech
For patch management, I use GFI LANguard and GoTo Resolve. I am a distributor. In my company, Satcom Infotech, we...
Read full review of GoTo Resolve »

Review 1 of 5

Customer Service

Gantavya Sharma
Server Projects and Operations Administrator at GlobalSign
I rate customer service and support as six out of ten.
Read full review of Delinea Secret Server »
Reena Bhardwaj
Senior Quality Analyst at YASH Technologies
I have contacted Delinea support for an issue where Secret Server logs off when the IP address is not secure, and I...
Read full review of Delinea Secret Server »
Avinash Gopu.
Associate VP and Cyber Security Specialist at US Bank
Delinea's technical support was excellent. They responded to our tickets on the same day and provided access to their...
Read full review of Delinea Secret Server »
NajibulIslam
Technical Account Manager (Information Security) at Trustaira
The support provided thus far has been satisfactory. For straightforward problems, we are capable of resolving them...
Read full review of Delinea Privileged Access Service »
Swapna_Bommarajupet
Delivery director at a tech services company
While Delinea technical support is quite good, I am giving them a 9.7 instead of a ten due to the time it takes for...
Read full review of Delinea Secret Server »
Udana Kasiwatte
Solutions Strategist at Connex Information Technologies
Responsive, knowledgeable, and professional
Read full review of Delinea Secret Server »
Vera Ruivivar
IT Security Risk and Compliance Manager at inspiro
We have had no problems with the support team. They get back to us within the agreed timeframe.
Read full review of Delinea Privileged Access Service »
Francesco Panacea
Senior Consultant at Deloitte Risk Advisory
If I had to rate support of Delinea Authentication Service from one to ten, I would give them a six.
Read full review of Delinea Authentication Service »
Siva Jp
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
The support team must be more mature. When we log a ticket for some issue, by the time the support personnel resolve...
Read full review of Delinea Privileged Access Service »
Reena Bhardwaj
Senior Quality Analyst at YASH Technologies
I have not contacted the support from Delinea Secret Server.
Read full review of Delinea Secret Server »
Meo Ist
Senior Product Manager and Technology Consultant at Barikat
I rate Delinea support 10 out of 10. It's good, but I don't need it often. Sometimes I need help with configuration....
Read full review of Delinea Secret Server »
ChrisMorrison
Technical Engineer at Footprint Africa Business Solutions
Their technical support is very good. If you run into problems with the deployment, for example, then they will help...
Read full review of Delinea Privileged Access Service »
NajibulIslam
Technical Account Manager (Information Security) at Trustaira
While support is good, sometimes the documentation, especially for newer features, is not. That can be a challenge....
Read full review of Delinea Secret Server »
Jared Ochieng
Information Technology Security Specialist at infoark
Since I'm speaking as a system security engineer, most of the time we're able to solve any problems the customers...
Read full review of Delinea Secret Server »
Siva Jp
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
Though I consume SaaS with platinum support, the support is not too great. By the time they resolve an issue or get...
Read full review of Delinea Secret Server »
Sharkrit Impat
Head Of Platform Engineering at Ascend Group Co., Ltd.
Technical support from Delinea is good. I used the professional service at the beginning, and so far, there have been...
Read full review of Delinea Secret Server »
Subhash Mahato
Associate Software Engineer at NathCorp
Though I tried to reach out to the support team via email, I did not get any response from them.
Read full review of Delinea Privileged Access Service »
Tor Nordhagen
Executive Director at Semaphore
The technical support for Thycotic is very good as might be expected. The members of the support team that I have...
Read full review of Delinea Secret Server »
Francesco Panacea
Senior Consultant at Deloitte Risk Advisory
My thoughts about support of Delinea in general are that they are so so.
Read full review of Delinea Privileged Access Service »
Anonymous User
System Analyst at a computer software company
Technical support is very good.
Read full review of Delinea Secret Server »
Anonymous User
Threat Protection Architect at a consumer goods company
Technical support helps us regularly. We have not had any big issues, so overall, no problems.
Read full review of Delinea Secret Server »
Anonymous User
Enterprise Architect - Information Security at a transportation company
The technical support is quite good. When I was implementing this solution, they were able to assist me and did a...
Read full review of Delinea Privileged Access Service »
Anonymous User
VP - Enterprise Solutions at a comms service provider
Their technical support is good.
Read full review of Delinea Secret Server »
Zebulon Griggs
Chief Executive Officer at Zigabyte
I would rate them a nine out of 10. You get forwarded around a bit, but you actually get somebody who can really help...
Read full review of Delinea Secret Server »
Siddiq Mohiuddin Mohammed
Team Lead, System Infrastructure at GAL
The solution's technical support is good.
Read full review of Delinea Secret Server »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
Read full review of Delinea Secret Server »
Himanshu-Gupta
Senior System Analyst at a government
The customer service and support was really good.
Read full review of Delinea Secret Server »
Anonymous User
Pre Sales/Technical Engineer at a tech services company
We've been in touch with technical support in the past and they've been very helpful. We've been satisfied with their...
Read full review of Delinea Secret Server »
Mustafizur-Rahman
Senior Cyber Security Engineer at TechnoNext Ltd.
Technical support could be better. The support centers can't solve the issues. On a scale from one to five, I will...
Read full review of Delinea Secret Server »
Anonymous User
Senior Security Engineer at a insurance company
The technical support needs improvement. For example, if you have any problems on the server configuring the IIS,...
Read full review of Delinea Secret Server »

Review 1 of 30

RITA Conroy-Martin
Director of Marketing at a manufacturing company
We never accessed GoToWebinar tech support, we figured it out ourselves. Our issues were generally around missing...
Read full review of GoToWebinar »
Kelsey Braun
Information Technology Specialist at Allegheny Coupling
The customer service and support were really good.
Read full review of LogMeIn Pro »
Steve Abshire
Information Systems Specialist III at a university
GoToMeeting tech support was excellent. We needed some firmware upgrades, and the tech support systems were...
Read full review of GoToMeeting »
Gavin Tomlins
Chief Information Officer at a pharma/biotech company
We didn't utilize the support very much.
Read full review of GoToMeeting »
Anonymous User
President at a transportation company
The solution offers excellent support and service throughout implementation..as well as after the fact.
Read full review of GoToConnect »
Anonymous User
Medical Biller
I have called for help, and they have been extremely helpful.
Read full review of LogMeIn Central »
Anonymous User
Senior Program Manager at a consultancy
I have not been in contact with technical support.
Read full review of GoToMeeting »
Darrell Greenhouse
Owner at Blackhawk Computer Engineering
I don't recall ever reaching out to technical support. I was able to figure out most things on my own. There weren't...
Read full review of LogMeIn Central »
David Putz
President
Support has been very good when I have used it.
Read full review of LogMeIn Central »
Anonymous User
Technology Director
I don’t think I’ve ever called the tech support.
Read full review of LogMeIn Central »
Anonymous User
Team Leader Presales at a comms service provider
We do not require any support at this time. It's pretty simple to use. We've also never had any technical issues.
Read full review of GoToMeeting »
Anonymous User
Business Owner
I had an issue a few years back, and it was resolved. But I haven't had to use much tech support. But, all in all,...
Read full review of LogMeIn Pro »
Jean-Marc ANDRE
Owner at UNIWAN.BE SPRL
I haven't been in touch with technical support yet.
Read full review of GoToMeeting »
Anonymous User
Owner
I have only called them once, and it was to complain about a bill. What happened is I could purchase it two ways. I...
Read full review of LogMeIn Rescue »
Anonymous User
President at a manufacturing company
I don't have any problems with it. I have never had to call and get support because it's pretty simple to use and...
Read full review of LogMeIn Pro »
KrishnanSwaminathan
Automation Solutioning Leader at IBM
I haven't needed to call technical support.
Read full review of GoToWebinar »
Anonymous User
Director, Information Technology at a manufacturing company
We haven't really had to contact the technical support much, which is probably a good thing. At least I'm not aware...
Read full review of LogMeIn Pro »
Anonymous User
Owner at a tech company
I have not had to call them many times. I have called a few times, but most times I have not really had to, so when I...
Read full review of LogMeIn Central »
Neha_Bagmar
Manager Service Delivery at a tech company
It hasn't been required to contact their technical support. The issues we had weren't related to the features, rather...
Read full review of GoToMeeting »
Michelle Schoen
Co-Owner at a training & coaching company
I'd give it a 10 out of 10. We've been able to get through, and they've answered our questions. We haven't had to...
Read full review of GoToWebinar »
Ron Wickham
CEO at Computer Design Center LLC
I don't think we've ever used technical support. I don't remember there ever being any problems.
Read full review of GoTo Resolve »
Anonymous User
Lead Analyst at a tech services company
I've never dealt with technical support directly. I can't speak to how helpful or responsive they are.
Read full review of GoToMeeting »
Anonymous User
Integral Color Specialist
Do not use the technical support.
Read full review of LogMeIn Central »
Anonymous User
Director - Global Delivery at a tech services company
I have never been in contact with technical support.
Read full review of GoToMeeting »
Anonymous User
Research Scientist
The product is stable enough that I have not had to contact them very often. I do send technical support an email...
Read full review of LogMeIn Pro »
Anonymous User
Teacher Technology Engagement Program Coordinator/Technician at a educational organization
I rate technical support a 10.
Read full review of LogMeIn Pro »
Anonymous User
Manager ICT at a local government
I don't remember ever contacting technical support. We probably did when we initially bought it. It was very simple...
Read full review of GoToMeeting »
Anonymous User
Data Center Technician
We have hardly ever called technical support because the software is so solid. The few times we have called were for...
Read full review of LogMeIn Rescue »
Anonymous User
CEO
It was really good at the beginning, and then all of a sudden it got not so good. But it seems like it's been...
Read full review of LogMeIn Pro »
Nitin Kadam
Owner at Future Communications
We haven't had a need to contact technical support at this point in time.
Read full review of GoToWebinar »

Review 1 of 30

Technical Support

No Data Available

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