Compare CyberArk vs Trellix

CyberArk

Based on 321 reviews.

Trellix

Based on 432 reviews.

Latest Research

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. Trellix Endpoint Security Platform

May 2022

Trellix Endpoint Security Platform vs. CyberArk Endpoint Privilege Manager

Updated: May 2022

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. Trellix Endpoint Security Platform

May 2022

CyberArk Endpoint Privilege Manager vs. Trellix Endpoint Security Platform

Updated: May 2022

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

Trellix Endpoint Security Platform

inHouseIT, Seagate Technology

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Popular Solutions

CyberArk Privileged Access Manager

43 reviews

CyberArk Endpoint Privilege Manager

15 reviews

CyberArk Identity

15 reviews

Trellix Endpoint Security Platform

24 reviews

Trellix MOVE AntiVirus

13 reviews

Trellix Network Detection and Response

7 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

11%

Manufacturing Company

10%

Government

Manufacturing Company

12%

Computer Software Company

10%

Financial Services Firm

10%

Government

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of CyberArk Endpoint Privilege Manager »
Hariharan Thangasamy
Cybersecurity Delivery Analyst at a tech vendor
The main use cases for CyberArk Identity help us to strengthen security to protect sensitive data centers and...
Read full review of CyberArk Identity »
Sean Izor
Senior PAM Consultant at a tech services company
I started as a CyberArk administrator for a fairly large bank in the US. They are a large global company. They formed...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Global Security Systems Consultant at a insurance company
We use Certificate Manager for certificate management, including tracking expiration dates and automating...
Read full review of CyberArk Certificate Manager »
AtulGujar
Works at a comms service provider
I use CyberArk Secure Cloud Access for managing privileged access and maintaining security. My work involves secure...
Read full review of CyberArk Secure Cloud Access »

Review 1 of 5

Felipe Antoniazzi
Cybersecurity Engineer Lead at a healthcare company
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
GANESAN K
Senior Technical Engineer at a security firm
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
JerryOniye
Enterprise Resources Planning Manager at a manufacturing company
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Kumaresan B
Senior Technical Support Engineer at a consultancy
We block DMARC for incoming mails and have threat detection enabled to block or identify any spam mail received in...
Read full review of Trellix Email Security »
Bhupesh-Sharma
Large account Manager at a media company
We do not use Trellix Intrusion Prevention System; rather, we sell the Trellix Intrusion Prevention System solution....
Read full review of Trellix Intrusion Prevention System »

Review 1 of 5

Customer Service

Oluwajuwon Olorunlona
Cyber Security Engineer at a computer software company
Some things need improvement. The solution doesn't provide sufficient support. I contacted them at one point, but it...
Read full review of CyberArk Privileged Access Manager »
Muamer Riza Gani
Assistant Vice President for Cyber Security Project at a financial services firm
The partner support we have in Indonesia is fast and responsive to our needs. They are available if we are facing a...
Read full review of CyberArk Privileged Access Manager »
Vishnu Ramachandra
Security Engineer at a consultancy
I am not an admirer of the product's technical support team. The product's technical support team doesn't know the...
Read full review of CyberArk Privileged Access Manager »
Alex Lozikoff
Business Development Manager at a comms service provider
The customer service and support could be better. The response time could be better.
Read full review of CyberArk Privileged Access Manager »
RiyasAbdulkhader
Security Consultant at a financial services firm
There is room for improvement in customer service and support. Since I started with CyberArk products about seven...
Read full review of CyberArk Identity »
Jonathan Hawes
CyberArk PAS Administrator at a manufacturing company
There are two specific organizations within CyberArk that can provide customer assistance. The customer success team...
Read full review of CyberArk Privileged Access Manager »
Ike-Ekweruo
CyberArk Consultant at a tech services company
The technical support services are good. Despite occasional delays, the team has consistently provided effective...
Read full review of CyberArk Endpoint Privilege Manager »
Mammad BNB
Director Of Technical Operations at a tech services company
I am satisfied with the vendor's support.
Read full review of CyberArk Privileged Access Manager »
TeguhBudyantara
Professional Services Manager at a tech services company
I have not used the support from CyberArk Endpoint Privilege Manager.
Read full review of CyberArk Endpoint Privilege Manager »
Kevin Elwell
Security Analyst at a retailer
Technical support has been very responsive in navigating challenges. It is very easy to open a ticket.
Read full review of CyberArk Privileged Access Manager »
Th. B.
Senior Cybersecurity Manager at a financial services firm
Their technical support is good, but it can be better. Even if we provide everything required along with the ticket,...
Read full review of CyberArk Privileged Access Manager »
Ashish Pandey
Delivery Manager at a tech vendor
I would rate CyberArk's customer support as a seven out of ten. The rating stems from the fact that sometimes...
Read full review of CyberArk Privileged Access Manager »
EzinneNwankwo
Security Engineer
CyberArk's technical support can be very prompt, and I am satisfied with their services.
Read full review of CyberArk Endpoint Privilege Manager »
Ashish Khanal
Identity and Access Management Consultant at a tech services company
Although I was part of business side of the team, and I only had interaction with internal engineering team, I found...
Read full review of CyberArk Privileged Access Manager »
GerryOwens
Founder
CyberArk is a growing company and their technical support has continued to grow and mature across the organization....
Read full review of CyberArk Privileged Access Manager »
Ashish Pandey
Delivery Manager at a tech vendor
CyberArk support is absolutely professional. There is dedicated support with defined SLAs, and for any architectural...
Read full review of CyberArk Secrets Management »
Sumit Batabyal
Security Team Lead at a tech services company
They are very helpful for us whenever we have any questions.
Read full review of CyberArk Privileged Access Manager »
Rajat-Jain
Senior Member Of Technical Staff at a energy/utilities company
We did not have a good experience with technical support because their numerous processes caused delays in engaging,...
Read full review of CyberArk Secrets Management »
Anonymous User
Core Analyst/ Server Admin at a comms service provider
This is coming from a person who spent two-and-a-half years in customer support, so I do have a certain amount of...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Leader at a financial services firm
The support from CyberArk Enterprise Password Vault is good. I rate the support from CyberArk Enterprise Password...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Analyst at a tech services company
Tech support is very quick to answer our request tickets.
Read full review of CyberArk Privileged Access Manager »
Maarten22
Works at a comms service provider
This has been excellent for me. They always replied quickly, and most of the time the issue was resolved. The only...
Read full review of CyberArk Privileged Access Manager »
Sathesh-Thangaraju
Technical Support Analyst at a consultancy
Support is available through different models, depending on the license agreement. Dedicated customer support...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Engineering Lead PAM
We have frequently worked with CyberArk technical support. In the last year their support has been changed. I would...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Threat Protection Architect at a consumer goods company
Very good always reactive. The commercial part was more difficult.
Read full review of CyberArk Privileged Access Manager »
Stephen Brittain
Security Analyst at a insurance company
The technical support does a good job. Sometimes, it takes you a little bit to get to the right person. As they grow,...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Architect at a comms service provider
Customer support has been very helpful and responsive. My customer success manager facilitated many calls with...
Read full review of CyberArk Privileged Access Manager »
Mateusz Kordeusz
IT Manager at a financial services firm
We don't often contact technical support, but when we do it, the response could be faster and better.
Read full review of CyberArk Privileged Access Manager »
JosephAndiwo
Private Wealth Advisor at a financial services firm
Satisfactory and knowledgeable.
Read full review of CyberArk Identity »
Anonymous User
Senior Presale - BU Information Security at a tech services company
I have not contacted technical support. I deal in the presales department. I don't manage the technical aspects of...
Read full review of CyberArk Privileged Access Manager »

Review 1 of 30

Abdullah Al Hadi
Information Security Engineer at a tech consulting company
Technical support is crucial, especially when facing critical issues. It's rated six out of ten. Improvements are...
Read full review of Trellix XDR »
Umesh Vashisht
SEO Manager at a consumer goods company
I do use the solution's technical support sometimes.
Read full review of Trellix MOVE AntiVirus »
Madan Mohan
Director Operations at a tech services company
Regarding technical support, our team is also highly skilled in this area, so most of the time, when we need...
Read full review of Trellix Cloud Workload Security »
Shreyansh Sharma
Instrument and Control Engineer at a energy/utilities company
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Technical Support Specalist at a government
Customer Service: I've not had to contact customer support. Technical Support: I've not had to contact tech support.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Works at a retailer
The solution's technical support is satisfactory, but there are some hiccups. Sometimes it is required to escalate to...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Senior Security Specialist at a manufacturing company
Sometimes, they have been helpful, and sometimes, they drag their feet, and it takes days to fix an issue.
Read full review of Trellix ESM »
Shadi Alyounes
Senior Team Leader at a computer software company
I would rate them as a 1.5. The new hub created in India is not good.
Read full review of Trellix Collaboration Security »
Anonymous User
Enterprise Information Security Engineer at a tech services company
Quite unsatisfactory. Sometimes cases will last for weeks without significant progress.
Read full review of Trellix Endpoint Security Platform »
AwaisAbbasi
Operations Manager at a aerospace/defense firm
We've had some issues in the past and have had their Pakistani representative here. We've also communicated with...
Read full review of Trellix ESM »
Marty_Barron
Regional Cyber Security Manager
Technical support isn't ideal. It's not that it is awful; it's just not fantastic.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
We are satisfied with technical support. It is good.
Read full review of FireEye Managed Defense [EOL] »
Obaseun Awoyinfa
Security Consultant at a tech services company
While there is a need to utilize technical support, I feel it to be fair. Overall, support will point one in a...
Read full review of Trellix Endpoint Security Platform »
Ariful Mondal
Global Data Architecture and Data Science Director at a non-profit
I have never required the support. I don't think that there is support for personal use. If you go the endpoint...
Read full review of Trellix MOVE AntiVirus »
Selina Aldefolla
Information Security Officer at a healthcare company
The technical support is fast and they have been helpful in resolving our issues.
Read full review of Trellix ESM »
Kumaresan B
Senior Technical Support Engineer at a consultancy
Technical support rates at eight out of ten. The overall service rates at eight.
Read full review of Trellix Email Security »
Anonymous User
IS Manager, Software Engineer at a manufacturing company
I can log into the McAfee portal and get support. We have not had any problem with the support and we have never had...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Information Security Analyst at a tech services company
Customer Service: I give customer service a 7 out of 10. Technical Support: I give technical support a 7 out of 10.
Read full review of Trellix ESM »
LeonWessels
IT Security Manager at a comms service provider
I rate McAfee support seven out of 10. We haven't opened a ticket with McAfee for the new product, but I would say...
Read full review of Trellix Active Response »
Anonymous User
Head of Client Infrastructure at a computer software company
We have technical support from Trellix teams, who also helped us build the Trellix system. We had a second team that...
Read full review of Trellix Advanced Threat Defense »
Anonymous User
Systems Engineer at a computer software company
Our experience is from the technical support in India, and it is good.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Regional Head Customer Experience at a financial services firm
I've never been in touch with technical support. We do have our own internal IT team we would turn to if we ran into...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Business System Analyst at a consultancy
I have not used technical support for the product.
Read full review of Trellix ESM »
Anonymous User
ICT Security Officer at a healthcare company
In our experience, technical support has been good.
Read full review of Trellix ESM »
Kalidas Mangle
Sr. System Engineer at a tech vendor
The support from both the vendor and Trellix is excellent. Customers are satisfied with the quick response times. We...
Read full review of Trellix DLP »
Anonymous User
Vice President Cyber Security Practice Head at a tech services company
We have not contacted technical support in quite some time. We had issues with the parsing.
Read full review of Trellix ESM »
Andrew Njagi
Communications and Networks Engineer at a transportation company
I have not used tech support for this solution.
Read full review of Trellix Endpoint Security Platform »
HossamSelim
Vice- Head Of Math Department at a non-tech company
I don't deal directly with technical support. I can't speak to how helpful or responsive they are.
Read full review of Trellix Advanced Threat Defense »
Anonymous User
Network Security Engineer
Five out of 10.
Read full review of Trellix Endpoint Security Platform »
Chuck Bartenbach
CISO at a manufacturing company
I would rate technical support very well.
Read full review of Trellix Advanced Threat Defense »

Review 1 of 30

Technical Support

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