Compare CyberArk vs Trellix

CyberArk

Based on 336 reviews.

Trellix

Based on 441 reviews.

Latest Research

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. Trellix Endpoint Security Platform

May 2022

Trellix Endpoint Security Platform vs. CyberArk Endpoint Privilege Manager

Updated: May 2022

Buyer's Guide

CyberArk Endpoint Privilege Manager vs. Trellix Endpoint Security Platform

May 2022

CyberArk Endpoint Privilege Manager vs. Trellix Endpoint Security Platform

Updated: May 2022

Overview

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

Trellix Endpoint Security Platform

inHouseIT, Seagate Technology

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Popular Solutions

CyberArk Privileged Access Manager

42 reviews

CyberArk Endpoint Privilege Manager

13 reviews

CyberArk Identity

12 reviews

Trellix Endpoint Security Platform

20 reviews

Trellix MOVE AntiVirus

4 reviews

Trellix Network Detection and Response

5 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Construction Company

Financial Services Firm

11%

Manufacturing Company

10%

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Atul-Gujar
CyberArk manager at a comms service provider
We are working with CyberArk solutions such as PAM on-premises. We are working with CyberArk Privileged Access...
Read full review of CyberArk Privileged Access Manager »
Hariharan Thangasamy
Cybersecurity Delivery Analyst at Accenture
The main use cases for CyberArk Identity help us to strengthen security to protect sensitive data centers and...
Read full review of CyberArk Identity »
Manojkumar Reddy
Associate Technology Consultant at a tech vendor
CyberArk Secure Cloud Access is our primary solution for access identity management across different cloud platforms...
Read full review of CyberArk Secure Cloud Access »
Padmanabha Hegde
Manager at a computer software company
For privileges itself, I, as a Windows administrator, can connect to a laptop or desktop, and I need multi-factor...
Read full review of CyberArk Endpoint Privilege Manager »
Ebin_Abraham
Data Engineer at Baker Hughes
CyberArk IGA Powered by Zilla serves as our main tool for access review, certification, and governance of non-human...
Read full review of CyberArk IGA Powered by Zilla »

Review 1 of 5

Felipe Antoniazzi
Cybersecurity Engineer Lead at Johnson & Johnson
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »
JerryOniye
Enterprise Resources Planning Manager at Mandilas Toyota
I can briefly describe our use cases for Trellix MOVE AntiVirus. We use it on all our computers at the office here....
Read full review of Trellix MOVE AntiVirus »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
We do not use Trellix Intrusion Prevention System; rather, we sell the Trellix Intrusion Prevention System solution....
Read full review of Trellix Intrusion Prevention System »
Philippe Panardie
RSSI at SDIS49
We are working with Palo Alto products, specifically firewalls. We are only using Palo Alto Firewalls and not Cortex....
Read full review of Trellix Advanced Threat Defense »

Review 1 of 5

Customer Service

Shubham Likhankar
Senior Software Engineer at Persistent Systems
I'd rate the technical support seven out of ten. I have experience with CyberArk support, where I had some unresolved...
Read full review of CyberArk Privileged Access Manager »
Meo Ist
Senior Product Manager and Technology Consultant at Barikat
We are satisfied with their support. Our customers need local support, and CyberArk provides that. Their...
Read full review of CyberArk Privileged Access Manager »
RiaanDu Preez
Senior Cyber Security Specialist Architect at a tech consulting company
I would rate technical support from CyberArk a nine out of ten; there's always space for improvement.
Read full review of CyberArk Identity »
Manojkumar Reddy
Associate Technology Consultant at a tech vendor
The customer support for CyberArk Secure Cloud Access is pretty good.
Read full review of CyberArk Secure Cloud Access »
Amandeep Singh
Associate Manager at Wipro
I have contacted them multiple times. They helped me in a good way. Whenever I raised a ticket, depending on the...
Read full review of CyberArk Privileged Access Manager »
Syed Javid
Security Consultant at a financial services firm
The technical support is from the US. The only problem is that they reply during their own time zone. It has been a...
Read full review of CyberArk Privileged Access Manager »
Mohammad Jasim
Senior Information Security at a non-profit
CyberArk's support quality has to improve because we are totally dependent on them. I would rate their support a five...
Read full review of CyberArk Privileged Access Manager »
Ali Hatamleh
IT operations manager at a tech services company
I would rate customer support a nine on a scale.
Read full review of CyberArk Privileged Access Manager »
Marek Neumann
Solution Architect at a consultancy
When I need to contact CyberArk, I usually work with level one support, and sometimes their knowledge is lacking...
Read full review of CyberArk Endpoint Privilege Manager »
Themis-Kotoulas
Obrela Group of Companies IT Manager & Security Integration Manager at Obrela
Usually, the solution's technical support team responds, but the skill set of the first engineer is not ideal. You...
Read full review of CyberArk Identity »
Karthik Raja
Co-Founder at Unique Performance Techsoft Pvt Ltd
It's difficult to get support, especially for issues affecting only one or two users. CyberArk support mainly focuses...
Read full review of CyberArk Endpoint Privilege Manager »
Jayasree Sriram
Security Delivery Analyst at Accenture
Over three years, we only created two tickets, and their customer support was excellent. They respond immediately to...
Read full review of CyberArk Endpoint Privilege Manager »
Volodymir Kolisnyk
Security specialist at Kavitech
Customer support takes too much time to provide some response. When you open some cases, sometimes it takes one or...
Read full review of CyberArk Privileged Access Manager »
Abdul Durrani
Security Manager at Insight
In terms of tech support, I have had a positive experience with ManageEngine support, and I wish that a similar...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Presales Engineer/Network Security Technical Consultant at a tech services company
I've never had to reach out to technical support.
Read full review of CyberArk Privileged Access Manager »
Kevin Elwell
Security Analyst at a retailer
Technical support has been very responsive in navigating challenges. It is very easy to open a ticket.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Cybersecurity Manager at a financial services firm
CyberArk Certificate Manager's customer support is good. On a scale of one to ten, I would rate the customer support...
Read full review of CyberArk Certificate Manager »
Surajit-Sutradhar
Operation Specialists at a tech vendor
In terms of technical support, CyberArk Privileged Access Manager has provided excellent support without any doubt....
Read full review of CyberArk Privileged Access Manager »
Mohammed Aslam Imroze
Technical Manager at Apxcon
To be completely frank, among my ten clients, a minimum of six express concerns or confusion regarding CyberArk. I'm...
Read full review of CyberArk Identity »
Dan Hines
Senior Technologist at a retailer
Technical support has been excellent. They have been really good and knowledgeable. They come out and help us out....
Read full review of CyberArk Privileged Access Manager »
Isaac-Hammond
Head Of IT at NetPulse Limited
We were partners and a Tier 1 partner with CyberArk Secure Cloud Access, so the support was very high. I even know...
Read full review of CyberArk Secure Cloud Access »
Rodney Dapilmoto
Systems Admin Analyst 3 at CPS Energy
CyberArk could use some improvement in their level of customer service. Sometimes, it can take more than a day before...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Analyst at a mining and metals company
We use their technical support all the time. It is a little slow to start a case. Then, once you get through that...
Read full review of CyberArk Privileged Access Manager »
Th. B.
Senior Cybersecurity Manager at a financial services firm
Their technical support is good, but it can be better. Even if we provide everything required along with the ticket,...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Consultant at a consultancy
The support from CyberArk Endpoint Privilege Manager is excellent. We have good support in our SLAs, it is for five...
Read full review of CyberArk Endpoint Privilege Manager »
Anonymous User
Team Lead Information Security Control at a financial services firm
The support from CyberArk Privileged Access Manager is good.
Read full review of CyberArk Privileged Access Manager »
Ashish Pandey
Delivery Manager at Tech Mahindra Limited
There is not seamless stability in the support. Sometimes, we don't have any level of support which is required when...
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Senior Consultant (CyberArk) at a financial services firm
Technical support is excellent; one of the most knowledgeable and well-trained support staff.
Read full review of CyberArk Privileged Access Manager »
Anonymous User
Associate Director at a legal firm
Maintenance has to be on your end. CyberArk will not do that unless you sign up for their support agreements. The...
Read full review of CyberArk IGA Powered by Zilla »

Review 1 of 30

LawrenceKwaghga
Deputy Director, Research at NACA
Our IT team requires deployment assistance from the product’s technical support team.
Read full review of Trellix Endpoint Security Platform »
Nishant Singh Chauhan
Assitanat Manager at AavasFinanciersLtd
The solution's technical support is good. During the night time, I have seen that there are some issues with the...
Read full review of Trellix DLP »
Marlon Advento
Technical Consultant at Westcon-Comstor
We've reached out to technical support in the past. You can email them and make a ticket or you can call them by...
Read full review of Trellix Intrusion Prevention System »
Ben Payne
Senior Infrastructure Engineer at a tech company
I have not needed support, so I cannot score it. I have never contacted Trellix support as it just works.
Read full review of Trellix Email Security »
Naresh Rayakwar
Lead architect at Tech Mahindra Limited
I have never directly contacted McAfee's technical support.
Read full review of Trellix MOVE AntiVirus »
ShaneStutzman
CyberSecurity Engineer at a government
Their tech support is average.
Read full review of Trellix Endpoint Security Platform »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
Technical support from Trellix is generally good, with a rating of eight out of ten. Some engineers are...
Read full review of Trellix Endpoint Security Platform »
BernardLugalia
Cyber Security Engineer at a tech services company
The support isn't bad, but there is room for improvement in response time. Initially, I must generate a ticket, and...
Read full review of Trellix Collaboration Security »
Ebenezer D
Network Security & Data Management Admin at Digitaltrack
I rate the technical support below five out of ten.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Security Professional
Customer Service: 10/10 Technical Support: 10/10 (maybe not tier 1 but every one after)
Read full review of Trellix Endpoint Security Platform »
Andrew Njagi
Communications and Networks Engineer at a transportation company
I have not used tech support for this solution.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of Trellix Network Detection and Response »
Anonymous User
Systems Architect at a educational organization
The technical support comes without charge. As a general rule, when it comes to companies, IT divisions provide...
Read full review of Trellix MOVE AntiVirus »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Project Manager at a comms service provider
We're actually the first line of support for our customers, so we are able to troubleshoot. However, the solution...
Read full review of Trellix Intrusion Prevention System »
Manoj Nair
Tech consultant at select softwares
Top notch . Im in Inda and we have the tech support centre running out of Bangalore
Read full review of Trellix Advanced Threat Defense »
Milos Tolpa
IT Engineer at FormatPC
We rarely needed to contact support from the vendor. In the situations when we needed some configuration from them,...
Read full review of Trellix Endpoint Security Platform »
KarimBondok
Cyber security team lead at a financial services firm
The customer service and support are very fast. Trellix’s vendor support is excellent. They have responsive experts...
Read full review of Trellix Helix Connect »
Anonymous User
Senior Technology Specialist at a financial services firm
I haven't used any tech support. We tend to get the latest updates to protect ourselves. However, if we need to, we...
Read full review of Trellix MOVE AntiVirus »
Renato Santos
Cyber security architect at a financial services firm
The technical support is good, they have been helpful.
Read full review of Trellix Collaboration Security »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
The tech support has been superb. You log a call. Sometimes we are in a different time zone when we log a service...
Read full review of Trellix Endpoint Security Platform »
Craig Meads
Managing Director at Computer Wise
I would rate technical support at a ten out of ten. They have been great. We have found them to be helpful and...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
It at a manufacturing company
I don't use the product's technical support because I work as a system engineer, and for me, it is not difficult to...
Read full review of Trellix MOVE AntiVirus »
Bhupesh-Sharma
Large account Manager at Softcell Technologies Limited
Technical support from Trellix rates as good. The threat intelligence platform which Trellix has is Mandiant, which...
Read full review of Trellix Intrusion Prevention System »
SmadiHuthaifa
Security Engineer at Advanced Technologies
Technical support was good, but can be improved. You need to send the ticket to a higher authority to get what you...
Read full review of Trellix Intrusion Prevention System »
Anonymous User
Cyber Security Consultant at a energy/utilities company
The customer service is good.
Read full review of Trellix Endpoint Security Platform »
Yaser Aljohani
OT/ICS Information Security Specialist at SANS
I have been in contact with technical support and I find them to be good.
Read full review of Trellix Network Detection and Response »
KarthiS
Technical Associate at VSecure Networks
We are very happy with the technical support we receive from the Trellix team. I rate the support from Trellix a...
Read full review of Trellix Endpoint Security Platform »
Prasanna VA
Senior Technical Manager at Incedo Inc.
We have been in touch with the McAfee technical support. They also struggled with a problem we had with an infected...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Information Management Specialist at a government
I've never had to contact technical support. Therefore, I cannot speak to how helpful or responsive they would be.
Read full review of Trellix MOVE AntiVirus »

Review 1 of 30

Technical Support

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