Compare Cohesity vs datto

Cohesity

Based on 94 reviews.

datto

Based on 36 reviews.

Latest Research

Buyer's Guide

Cohesity DataProtect vs. Datto Cloud Continuity

April 2026

Datto Cloud Continuity vs. Cohesity DataProtect

Updated: April 2026

Buyer's Guide

Cohesity Data Cloud vs. Datto SIRIS

April 2026

Datto SIRIS vs. Cohesity Data Cloud

Updated: April 2026

Buyer's Guide

Cohesity DataProtect vs. Datto Cloud Continuity

April 2026

Cohesity DataProtect vs. Datto Cloud Continuity

Updated: April 2026

Buyer's Guide

Cohesity Data Cloud vs. Datto SIRIS

April 2026

Cohesity Data Cloud vs. Datto SIRIS

Updated: April 2026

Sample Customers

Cohesity DataProtect

Tribune Media

Cohesity Data Cloud

Navis, 1st Security Bank, Brown University, WestLotto

Datto File Protection

machineLOGIC, The Local Guy

Datto SIRIS

Datapac, Dynamic Business Technologies, SAX Technology Advisors

Popular Solutions

Cohesity DataProtect

9 reviews

Cohesity Data Cloud

8 reviews

Cohesity SpanFS

0 reviews

Datto Remote Monitoring and Management

3 reviews

Datto SIRIS

10 reviews

Datto Cloud Continuity

0 reviews

Top Industries

Financial Services Firm

13%

Manufacturing Company

Computer Software Company

Construction Company

Comms Service Provider

11%

Manufacturing Company

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kalaiarasan Meganathan
Specialist at HCLSoftware
We have been supporting on-premises environments without cloud using Veeam. We also use storage devices like tape...
Read full review of Cohesity DataProtect »
Mounir ElMously
Senior Manager Advisory Services at Optimum Online (Cablevision Systems)
I have been in a relationship with Cohesity Data Cloud for more than five years now. I have used Helios in the past.
Read full review of Cohesity Data Cloud »
Arunvijay Mohan
Solution Architect at LTIMindtree
My primary use case is just for backup. It has been used extensively for the backup environment.
Read full review of Cohesity C6000 Series »
Stefan-Motsch
Evangelist / CTO at fgnext
Our customers use Cohesity SmartFiles in conjunction with Cohesity SpanFS for network NAS storage. Additionally, we...
Read full review of Cohesity SmartFiles »
Anonymous User
Solution Architect at a computer software company

Read full review of Cohesity C4000 Series »

Review 1 of 5

James Melton
Cyber Security Consultant
The use cases for Datto SIRIS that we set up are that we back up all emails for 365, certain devices such as servers...
Read full review of Datto SIRIS »
Alex Clerici
System Integrator IT Manager at Tecnimex S.r.l.
Usual use cases for Datto Remote Monitoring and Management include inventory purposes, managing software installation...
Read full review of Datto Remote Monitoring and Management »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
We use the solution for ticketing.
Read full review of Datto Autotask Professional Services Automation (PSA) »
TrevorSmith
Assistant Director, Network Operations at Premier Marine Insurance
I used to use the solution when I used to work for an MSP for whom I used to deploy the product for the clients....
Read full review of Datto Cloud Continuity »
Duncan_Goodwin
Owner at Oxford Network Solutions, Inc
We are a reseller and primarily use Datto ALTO for disaster recovery.
Read full review of Datto ALTO »

Review 1 of 5

Customer Service

Vishnu Mohan
Service Delivery Manager Cloud And Dco at a healthcare company
Cohesity DataProtect's technical support is responsive. Their response time is good.
Read full review of Cohesity DataProtect »
Nelson Sendino
Coordinator, Network Architecture & Cybersecurity at San Mateo County Office of Education
I personally haven't dealt with technical support in the past, however, one of my colleagues has. My understanding is...
Read full review of Cohesity DataProtect »
ManiKanta
Senior Engineer at American Express
The solution's technical support team is very responsive. Their technical account managers proactively monitor the...
Read full review of Cohesity DataProtect »
JohnBowling
IT Manager - Storage & Backup at a healthcare company
We lack an easy way to access the data without involving a developer. For their part, Cohesity has provided talented...
Read full review of Cohesity DataProtect »
Jay Stelmach
Adjunct Professor at Southern New Hampshire University
The tech support is fantastic. Even when I e-mail on the weekends I get responses within 20 minutes, tops. If I call,...
Read full review of Cohesity DataProtect »
Mounir ElMously
Senior Manager Advisory Services at Optimum Online (Cablevision Systems)
Cohesity Data Cloud has a representative that is always in direct contact with us and suggests to buy from a...
Read full review of Cohesity Data Cloud »
Bill Huff
Chief Technology Officer at The Collective Group, LLC
I have had a positive experience with the tech support provided by the vendor. Their ability to access the system...
Read full review of Cohesity DataProtect »
David Comer
Systems Engineering Manager at a legal firm
They have excellent technical support. I give them high marks for that. They all seem to know the product well and be...
Read full review of Cohesity DataProtect »
Anonymous User
Lead HANA DBA at a manufacturing company
The support quality is commendable – upon opening a ticket, a responsive and capable team promptly assists. However,...
Read full review of Cohesity DataProtect »
Anonymous User
Sr. Infrastructure Specialist at a energy/utilities company
Customer support from our local team has been great. There is lots of expertise and a general willingness to help....
Read full review of Cohesity DataProtect »
Anonymous User
Advisor Architect at a insurance company
I would say Cohesity support is somewhere in between good and very good. But, of course, it depends on which region...
Read full review of Cohesity DataProtect »
Anonymous User
Senior Information Technology Manager at a tech vendor
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of Cohesity DataProtect »
Anonymous User
President at a computer software company
I have never contacted technical support. I am not in tech support.
Read full review of Cohesity Data Cloud »
Roberto S.
Team Leader at Leonardo
Cohesity provides great support, both remote and onsite.
Read full review of Cohesity DataProtect »
Jochen Tytgat
Owner at hq-12b
They are quite responsive. Their knowledge has improved in the past year. If I compare it to August last year, it was...
Read full review of Cohesity Data Cloud »
Brian Supple
Technical Director at Procloud
During the implementation, customer service was quite good, but I haven't had much engagement with support since then.
Read full review of Cohesity DataProtect »
Nicco Putra
Alliance Manager at Berca Hardaya Perkasa
We do not have experience with technical support, so I am not in a position to guage it.
Read full review of Cohesity DataProtect »
Anonymous User
Data Center Manager at a logistics company
I did not use the support from the vendor.
Read full review of Cohesity DataProtect »
Anonymous User
Lead Technical Architect at a financial services firm
They are excellent.
Read full review of Cohesity DataProtect »
Anonymous User
Director, Administrative & Residential Information Technology at a university
Customer Service: 10 Technical Support: 10
Read full review of Cohesity DataProtect »
Anonymous User
Datacenter Management at a tech services company
Superior!
Read full review of Cohesity DataProtect »
Anonymous User
System Engineer at Swisslos Interkantonale Landeslotterie
Cohesity support will help you with every problem, regardless of the environment.
Read full review of Cohesity DataProtect »
Anonymous User
Lead Storage Administrator
Cohesity customer service is the best that I have ever used. They are extremely fast in responding to cases, fixed...
Read full review of Cohesity DataProtect »
Anonymous User
Senior Infrastructure Engineer at a healthcare company
Support has been great. The response time has been very quick. I have even received responses on the weekend.
Read full review of Cohesity DataProtect »
Mysura Reddy
Sr. Engineer at a retailer
So far, I haven't contacted technical support for Cohesity Data Cloud. We have some third-party vendors for support,...
Read full review of Cohesity Data Cloud »
Anonymous User
Chief Technology Officer at a computer software company
The technical support is just awesome. They are top notch. There were a couple of bugs that we came across on some...
Read full review of Cohesity Data Cloud »
Casper Van Vliet
Senior Consultant at a tech services company
They're really good. A technical support guy can be a co-owner of a case. They are very good at connecting with the...
Read full review of Cohesity DataProtect »
Anonymous User
Works at a financial services firm
So far so good, a few little issues, nothing dramatic but support was able to help. Their support site already...
Read full review of Cohesity DataProtect »
Stefan-Motsch
Evangelist / CTO at fgnext
My support experience is reliable, and issues with Cohesity Data Cloud have not been encountered, suggesting a robust...
Read full review of Cohesity Data Cloud »
Anonymous User
Data Center Technician at nuskin
So far support has been amazing.
Read full review of Cohesity DataProtect »

Review 1 of 30

Kunal Kishor
AI/ML Engineer at IT BY DESIGN
The maintenance of Datto SIRIS is easy because they have an auto-update system that keeps everything updated in...
Read full review of Datto SIRIS »
JasonGrant
Founder at The Automated Method
They have an emergency service for partners, so if things go bad, you call the number to connect with someone instantly.
Read full review of Datto Cloud Continuity »
James Melton
Cyber Security Consultant
We've had to contact Datto support to get them to send hard drives when the device goes over 50% or is full. We've...
Read full review of Datto SIRIS »
Aurélien Boeyen
Co Founder at Carredas
The technical support was satisfactory.
Read full review of Datto Endpoint Detection and Response (EDR) »
Samuel Torres
Support Engineer Tier II at Security First IT
I have never contacted Datto Cloud Continuity’s technical support team. Sometimes, when the agent or services stop...
Read full review of Datto Cloud Continuity »
Rahul Arvind
Infrastructure Engineer at Neurealm
I would rate the technical support that the vendor provides at 9.5, as they offer excellent service.
Read full review of Datto SIRIS »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
I have not contacted the support. However, my colleagues contacted and they had a positive experience with the support.
Read full review of Datto Autotask Professional Services Automation (PSA) »
Alex Clerici
System Integrator IT Manager at Tecnimex S.r.l.
I communicate with support not very often. However, during the first release of the product, I discovered some bugs...
Read full review of Datto Remote Monitoring and Management »
Peeyush Yadav
Technical Support Engineer I at a consultancy
I have never had to contact technical support for Datto SIRIS in these two years.
Read full review of Datto SIRIS »
Omri F.
President & CEO at a tech vendor
The speed of technical support was excellent, and the quality was above average. If I were to put support on a scale...
Read full review of Datto SIRIS »
Andrea Zanonepoma
Engineer at a renewables & environment company
The customer support of Datto SIRIS is very high-level, and they respect the ticket times.
Read full review of Datto SIRIS »
Anonymous User
Co-Founder and Chief Technology Officer at a tech services company
Customer Service: Excellent. Our rep feels like part of the family. Technical Support: Also, excellent. I haven't...
Read full review of Datto Cloud Continuity »
Anonymous User
Remote Network Support Analyst Level 2 at a tech services company
I had to deal with Datto support a few times because their Concord platform was down. I've also called with questions...
Read full review of Datto Remote Monitoring and Management »
Anonymous User
General Manager at a tech services company
They are usually pretty good at responding.
Read full review of Datto Remote Monitoring and Management »
Christian Poirier
Owner at GICPM Technology
In general, I find that Datto's technical support is fast, although it depends on your question type. Since I use...
Read full review of Datto Cloud Continuity »
Duncan Wallace
Managing Director at HB Technologies
Customer support is probably an eight out of 10, which is solid, as we do most of the work ourselves and I rate the...
Read full review of Datto SIRIS »
Raul Garcia
PMO y CIO - Tecnologías de Información at a consumer goods company
Very good, timely, and effective.
Read full review of Datto Cloud Continuity »
Daniel McCoy
Chief Innovation Officer at TSA
Their support is slow. I would rate them a three out of five. If it's something doable, they guide you through the...
Read full review of Datto Remote Monitoring and Management »
Jake Boyce
IT Manager at Veracity Insurance Solutions, LLC
I've had to call them a few times. Their tech support guys are generally good. They generally know what exactly I'm...
Read full review of Datto Remote Monitoring and Management »
Duncan_Goodwin
Owner at Oxford Network Solutions, Inc
Technical support is good, but they were better when it was independently owned. They were excellent before but now...
Read full review of Datto ALTO »
Anonymous User
Director at a computer software company
Technical support has been quite good. We haven't had any problems with technical support.
Read full review of Datto Endpoint Detection and Response (EDR) »
Anonymous User
Business Development Manager at a comms service provider
We've used Datto support before. In most cases, they've been excellent. In a couple of instances, it took a little...
Read full review of Datto Remote Monitoring and Management »
James Herold Herold
Unemployed - previously IT Account Manager at a retailer
On a scale of one to five, I would rate them a five out of five. They were always very responsive, and the escalation...
Read full review of Datto Cloud Continuity »
SSL
Senior IT Consultant at a tech consulting company
Customer Service: I would give customer service a rating of 9/10. They provided decent customer service. Technical...
Read full review of Datto Cloud Continuity »
Roy Prime
VoIP phone IT manager at Fusion 2K
I had a memorable experience with customer support during the bare-metal recovery, and the support was brilliant. I...
Read full review of Datto SIRIS »
Anonymous User
Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking
Tech support has been really good whenever we have had an issue, which is very uncommon.
Read full review of Datto Remote Monitoring and Management »
TrevorSmith
Assistant Director, Network Operations at Premier Marine Insurance
I rate the technical support a ten out of ten.
Read full review of Datto Cloud Continuity »
Brian Jordon
Vendor Application Specialist at The Vaden Automotive Group
I personally have not had any interactions with their support team, but I've heard nothing but good responses from my...
Read full review of Datto Remote Monitoring and Management »
Florian
IT Manager at a educational organization
There was support for the tool itself being able to be installed on different platforms. Trying the support, we found...
Read full review of Datto Endpoint Detection and Response (EDR) »

Review 1 of 29

Technical Support

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