Compare Cloudera vs SAP

Cloudera

Based on 58 reviews.

SAP

Based on 905 reviews.

Overview

Cloudera Inc. is an American-based software company that provides Apache Hadoop-based software, support and services, and training to business customers. Cloudera's open-source Apache Hadoop distribution, CDH, targets enterprise-class deployments of that technology. Cloudera says that more than 50% of its engineering output is donated upstream to the various Apache-licensed open source projects that combine to form the Hadoop platform. Cloudera is also a sponsor of the Apache Software Foundation.

Information Not Available

Sample Customers

Cloudera Distribution for Hadoop

37signals, Adconion,adgooroo, Aggregate Knowledge, AMD, Apollo Group, Blackberry, Box, BT, CSC

Hortonworks Data Platform

Mayo Clinic, Symantec, Progressive Insurance, Noble Energy, Cardinal Health, Rogers, Mercy, Neustar, TRUECar, T-Mobile

Cloudera DataFlow

Clearsense

Cloudera Data Science Workbench

IQVIA, Rush University Medical Center, Western Union

Altiscale

Glu Mobile, Airpush, Devicescape, Visible Measures

SAP Predictive Analytics

mBank

Popular Solutions

Cloudera Distribution for Hadoop

9 reviews

Hortonworks Data Platform

3 reviews

Cloudera DataFlow

1 reviews

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Top Industries

Comms Service Provider

20%

Computer Software Company

18%

Financial Services Firm

17%

Government

Comms Service Provider

21%

Computer Software Company

20%

Manufacturing Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Data Science and Data Engineering Leader | Senior Principal Data Scientist at a healthcare company
We use Hortonworks as a storage platform and then we create machine learning models and do the execution using...
Read full review of Hortonworks Data Platform »
Wallace Hugh
VP of Data and Analytics at a tech services company
We use this solution for sentimental analysis and fraud detection. We also use it to analyze product royalties.
Read full review of Cloudera DataFlow »
Anonymous User
Vice President at a financial services firm
In my previous organization, we used Cloudera Distribution for Hadoop for compiling website logs and application...
Read full review of Cloudera Distribution for Hadoop »

Review 1 of 3

Shahzad Rafique
Head of Product strategy (Mobility & Islamic Banking) at AutoSoft Dynamics Pvt Ltd
We have implemented SAP Mobile Platform into two to three banks. We are one of their OEM partners. There are multiple...
Read full review of SAP Mobile Platform »
Anonymous User
CEO/GM at a tech services company
It's an enterprise resource printing system. I use it for all accounts payable, accounts receivable, general ledger...
Read full review of SAP Business One »
Anonymous User
Senior Director Of Information Technology at a non-tech company
We use Operations Analytics for performance. I work with SAP analysts using their analytics tool to evaluate or...
Read full review of SAP IT Operations Analytics »
Hisham Ismail
Director of Operations of Support / co CEO at a tech services company

Read full review of SAP S/4HANA Cloud »
Anonymous User
Engineer( IT) at a energy/utilities company
We already were having a lot of transaction data in the SAP R3 system. We were doing the extraction, transformation,...
Read full review of SAP Business Warehouse »

Review 1 of 5

Customer Service

NavneetKaur
Senior Software Engineer at a tech services company
The technical support is very good. Whenever we open a ticket, we get support right away.
Read full review of Cloudera Distribution for Hadoop »
Mohammed Hamad
AI & Data Engineering Lead at a tech services company
Cloudera's support is extremely bad and cannot be relied on.
Read full review of Cloudera Distribution for Hadoop »
Prashant Singh
Vice President -Product Management at a computer software company
Now, the customer support is Cloudera. We are in discussions about migrating it to Cloudera. As we are still in the...
Read full review of Hortonworks Data Platform »
Anonymous User
Cyber Security and Analytics Engineer at a government
We don't have their paid support, but I have had discussions with their engineers and they have been extremely...
Read full review of Hortonworks Data Platform »
AshaB
Associate Professor at a non-tech company
I am satisfied with the technical support from the vendor.
Read full review of Cloudera Data Science Workbench »
Anonymous User
BI Manager at a insurance company
At the moment and for what we have been able to experience, technical support seems to be fine. I would rate it at...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Data Management at BCX
I think there's a lot of room for improvement on the technical support side. Mostly because we don't have a lot of...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Associate Consultant at a tech vendor
They have outstanding customer support. Their responses are prompt, and they resolve issues quickly.
Read full review of Hortonworks Data Platform »
Anonymous User
R&D Solutions Architect at a tech vendor
Pretty responsive and reactive compared to their competitors in the field.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Software Design Engineer at a marketing services firm
7/10 - they have forums where they will answer your query within a day.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Big Data Architect at a tech services company
I've not had to use it.
Read full review of Hortonworks Data Platform »
Anonymous User
Principal Consultant - Big Data
5/10 - Responsive, but like all flavors of Hadoop, there are too many tickets to be reasonably triaged and supported.
Read full review of Hortonworks Data Platform »
Anonymous User
BI Manager at a insurance company
We have engaged the technical support based in the UK. My team hasn't worked with them directly, but the...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Consultant at a tech consulting company
Didn't use dedicated service or support. The documentation is a bit of a mess, but it is decent and sufficient.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
ICT Consultant (Advanced Infrastructure) at a tech services company
I never had to create a case at the support, so I don’t know. I always find the answers to my questions on the web...
Read full review of Hortonworks Data Platform »
Mohamed Gomaa
Data engineer at a tech services company
After we open a ticket, the issue can be resolved very quickly, they have a management portal. I don't contact them...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Data Consultant
Most of the clusters are for experimentation that don’t require support. For production clusters, implementations are...
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Lead IT Consultant at a tech services company
Customer Service: Customer service is great. Technical Support: Technical support is great.
Read full review of Hortonworks Data Platform »
Anonymous User
Big Data - Senior Solutions Architect at a tech vendor
Customer Service: Customer service has been excellent from the day one until now... and our Admin is comfortable with...
Read full review of Hortonworks Data Platform »
Anonymous User
Senior Analyst - Strategy Analytics at a consultancy
Customer Service: It's great. Technical Support: The level of technical support is great.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Business Objects Consultant at a manufacturing company
Customer Service: They are detailed and informational. Technical Support: We got stuck with Java job development and...
Read full review of Hortonworks Data Platform »
Wallace Hugh
VP of Data and Analytics at a tech services company
The technical support is fair. It's not amazing, but it's good. Sometimes they take a while to respond. Often, I'll...
Read full review of Cloudera DataFlow »
Anonymous User
Software Engineer at a tech services company
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Infrastructure Engineer at Zirous, Inc.
Customer Service: It's fairly low customer service. Technical Support: It's fairly low technical support.
Read full review of Hortonworks Data Platform »
Saravanan Ramaraj
Solution Architect at MIMOS Berhad
Customer Service: 3/10 Technical Support: 3/10
Read full review of Hortonworks Data Platform »
Wallace Hugh
VP of Data and Analytics at a tech services company
The technical support is okay, but not excellent. They can take a while to respond.
Read full review of Hortonworks Data Platform »
Anonymous User
Associate Manager at a consultancy
Technical support is good.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Director of Data Architecture at a financial services firm
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of Cloudera Distribution for Hadoop »
Anonymous User
Big Data Consultant at a tech services company
Customer Service: I never interacted with customer support. Technical Support: Cloudera and vanilla Big Data tech. We...
Read full review of Hortonworks Data Platform »
Anonymous User
Data/Big Data Architect at a healthcare company
Customer Service: It's acceptable. Technical Support: It's acceptable.
Read full review of Cloudera Distribution for Hadoop »

Review 1 of 30

Desmond Festus
Senior Officer ERP at Swakop Uranium
I rate my experience with customer service and support as excellent. The one time we reached out to them for issues,...
Read full review of SAP ERP »
SurenderJ
Sr Manager at Genpact
We've had some contact with technical support and they are good.
Read full review of SAP Master Data Governance »
Uma Das
AVP - HR IT at a consumer goods company
SAP has implementation partners, so the technical support is given by the implementation partner. We have not...
Read full review of SAP SuccessFactors »
Ashish_Bhatnagar
IT Manager at Accounts NextGen
We have reported the security issues we have found in an update request to SAP Litmos multiple numbers of times....
Read full review of SAP Litmos »
AkinbiyiOgunware
SAP Associate Consultant at Deloitte
I've been in touch with technical support because SAP has a presence in Nigeria. We can also get support from South...
Read full review of SAP Analytics Cloud »
JiteshArora
Senior Consultant at Deloitte
Technical support from the SAP team has been good, and I would rate it at four on a scale from one to five.
Read full review of SAP Hybris Commerce »
Srivatsav Andra
SAP BW/4HANA Specialist at a government
We have a business-as-usual support team. a third party vendor consultant does the business-as-usual support and...
Read full review of SAP BW4HANA »
Kumar Saurav
Director - SAP BTP at Incture
We have had a good experience with customer service and support. Previously, I played the role of technical support...
Read full review of SAP Master Data Governance »
DouglasSilva
SAP FI Solutions Architect at Numen IT
I don't deal with technical support directly. Typically, a client and SAP would interface together. As I don't have...
Read full review of SAP S/4HANA Cloud »
Shahzad-Islam
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
Typically, the partner or consultant provides technical support, and not the company itself. I wouldn't be able to...
Read full review of SAP Business One »
Anonymous User
Database Administrator/Application Manager at a financial services firm
I have never contacted tech support for help.
Read full review of SAP Crystal Reports »
Anonymous User
Manager at a consultancy
It is the standard level that we use from SAP. Thorough and slow, but it's very administrative if you follow strictly...
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
General Manager at a tech services company
I am satisfied with their support.
Read full review of SAP Business ByDesign »
Prashant.Sharma
Delivery Manager at a tech services company
Technical support comes along with the license when you purchase a license. It is always there, which is good. I have...
Read full review of SAP ERP »
RanjitShekdar
Project Manager at Infrabeat Technologies Pvt Ltd
I've never contacted technical support.
Read full review of SAP Analytics Cloud »
Anonymous User
Senior System Analyst at a energy/utilities company
Customer Service: Satisfactory. Technical Support: 6 out of 10
Read full review of SAP ERP »
Anonymous User
Head of Finance Enterprise Application
Moving forward, we need to upgrade to the new version, which will provide better support and agility.
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Town Clerk's Office: General IT, Crystal Reports, Laserfiche Admin, Granicus Admin at a local government
I've never needed to use it as I am able to find the answers on Google.
Read full review of SAP Crystal Reports »
Anonymous User
Manager - Healh IT Systems, HIPAA and Compliance - Meaningful Use Analyst at a healthcare company
In my experience, technical support is good, although I haven't really had to call in for many issues.
Read full review of SAP Crystal Reports »
JanBergman
Team Leader Business Process Management at Laepple AG
The Signavio technical support is excellent.
Read full review of SAP Signavio Process Manager »
Anonymous User
Senior Sybase DBA at a tech services company
Customer Service: It's not bad; I can’t say that there has been anything significant. Technical Support: I would rate...
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
SAP Hybris Consultant at a tech services company
They have a team for support. We had some cases where we needed some answers from technical support; they were happy...
Read full review of SAP Hybris Commerce »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support has been great. We've used them in the past and have been satisfied with how they have helped us.
Read full review of SAP S/4HANA Cloud »
Anonymous User
SAP Project Manager at a construction company
The support that we have been getting has been great.
Read full review of SAP HCM »
Ankur-Ashok
Senior Manager - Retail Sales
Technical support is pretty strong. Even when there's an administrative issue, there is prompt involvement from SAP.
Read full review of SAP SuccessFactors Learning »
Anonymous User
Principal Data Management Consultant at a comms service provider
We have used technical support but was it was difficult to get in touch with the right person. It was not very clear...
Read full review of SAP PowerDesigner »
Anonymous User
Senior Manager at a consultancy
I have not needed to contact support.
Read full review of SAP S/4HANA Cloud »
Anonymous User
SAP HCM/FICO Team lead at a transportation company
The solution is stable, so I didn't need to reach out to technical support very often. When I did, they were helpful....
Read full review of SAP HCM »
VaishnavBsa
Sr Advisory Technical Specialist at IBM
The technical support for SAP Analytics Cloud is not good. If you have a ticket, you won't get a solution to it...
Read full review of SAP Analytics Cloud »
Anonymous User
Founder & CEO at a tech services company
I never use it because those folks don't even know as much about it as I do. However, if I encounter a bug, I will go...
Read full review of SAP Crystal Reports »

Review 1 of 30

Technical Support

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