Compare SS&C Blue Prism vs Tricentis

SS&C Blue Prism

Based on 132 reviews.

Tricentis

Based on 209 reviews.

Latest Research

Buyer's Guide

Blue Prism vs. UiPath Platform

June 2025

UiPath Platform vs. Blue Prism

Updated: June 2025

Buyer's Guide

Blue Prism vs. Blue Prism Cloud

June 2025

Blue Prism vs. Blue Prism Cloud

Updated: June 2025

Sample Customers

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

7 reviews

13 reviews

22 reviews

14 reviews

3 reviews

Top Industries

Financial Services Firm

20%

Computer Software Company

11%

Manufacturing Company

Government

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

11%

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aaron Ingram
Director at Real Capital Solutions
We use the solution for back-office accounting automation.
Read full review of Blue Prism Cloud »
Anonymous User
Intelligent Automation Lead (RPA & AI) at a tech services company
The main use cases for Blue Prism in my environment are a mixture of everything. Primarily, it started with finance,...
Read full review of Blue Prism »

Review 1 of 2

Vivekanandan Vallinayagam
Practice Manager - Digital Assurance - Performance, Resiliency & Cloud Testing at Hexaware Technologies Limited
Tricentis NeoLoad is a standard tool for testing from an application coverage and reporting aspect. At our company,...
Read full review of Tricentis NeoLoad »
Ashu Singh
Senior quality analyst at Lalli
With the solution, I could not only record the scripts but also record and automate the exact manual process with my...
Read full review of TestProject [EOL] »
Soumya Jain
Test Automation Specialist at Accenture
My primary use cases for Tricentis Tosca include SAP testing, end-to-end testing for web applications, API testing,...
Read full review of Tricentis Tosca »
Prajkta Ambekar
Test Automation Specialist -Full Stack at IBM
I use Tricentis qTest for defects management and test case upload, where I execute my test cases and attach evidence...
Read full review of Tricentis qTest »
Sudipta Das Biswas
Senior QA Automation Engineer at AMCS Group
In our development workflow, we use SpecFlow as a BDD framework to bridge the communication gap between business and...
Read full review of SpecFlow »

Review 1 of 5

Customer Service

Mohammed Tafazal
RPA Lead Architect and Manager at a computer software company
We used to contact Blue Prism for license parts and if we need another consultant. Technical support is not as...
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Praveen MS
Senior Manager at Ernst & Young
I have contacted technical support and they have provided decent support.
Read full review of Blue Prism Cloud »
Zameer Shaik
RPA Lead at Aithinkers
In the beginning, when we were working with Blue Prism version 5, there were some issues after installing the latest...
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Emeka Uchendi
IT Consultant at ITwize Technology Limited
We have found it difficult to receive support from Blue Prism.
Read full review of Blue Prism »
Sravan G
Senior Project Manager at Resolve Technology, Inc.
The product's customer support is responsive, but they take a lot of time. My company is in India, while most of the...
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Shantanu Chande
Lead Project Engineer at Peristent Systems
If you are a customer or a gold partner, you'll be aligned with a customer success manager who can escalate the case...
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Bwalya Kasase
Operation Analyst at New Energy Consulting
The technical support team responds to the queries quickly.
Read full review of Blue Prism Cloud »
WayneFillis
Robotic Process Automation Manager at South African Reserve Bank
Blue Prism, as a company, provides excellent support. However, I dislike the necessity to purchase support calls...
Read full review of Blue Prism »
ManagerDir667
Managing Director at a tech vendor
We have not dealt with technical support for this solution.
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Anonymous User
Senior IT Architekt at a tech services company
I'm not sure if our contractor has many tasks to handle with the vendor itself. During the software evaluation, we...
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Rao Parathnandh
Senior Specialist at a comms service provider
I'm sorry to say their technical support is very bad. The technical support, the client support, the academic...
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Anonymous User
Doctoral Researcher at a educational organization
Most of our use cases are back office-based. They usually don't interfere with our day-to-day operations. We tend to...
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Pranay Lingala
RPA Architect at a tech services company
We don't interact with their technical support. I work in an environment where we implement use cases and give them...
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Anonymous User
Head of Solution Development at a energy/utilities company
Technical support have been very responsive.
Read full review of Blue Prism Cloud »
Anonymous User
RPA Project Manager at a financial services firm
I don't have a lot of experience with technical support. At this time, I cannot say anything good or bad.
Read full review of Blue Prism »
Anonymous User
Senior Manager , Digital Transformation, Strategy & Transformation at a insurance company
Blue Prism provides us with the technical support we need. They even have a monthly catch-up with our team and we are...
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Mattia Mezzacapo
RPA Engineer at a computer software company
Technical support is quite good although I think not as good as with some other solutions. UiPath, for example, has...
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Anonymous User
RPA Practice Head at a tech services company
The technical support is average.
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Ketan Puri
Technical Lead at a tech vendor
Support for Blue Prism Cloud is excellent. It's better than the support you get for the standard Blue Prism platform....
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Sergey Zlobich
Department Chief at IBA Group
We have never needed assistance from technical support.
Read full review of Blue Prism »
Anonymous User
Senior Consultant at Tobania
I haven't had any issues with technical support. From the UiPath side, they're not really responsive when we ask...
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Ron Bonin
CGO at a consultancy
I would rate their customer service in the eight-ish category. Nothing positive or negative stands out specifically...
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Vijay Moorthy
Senior Business Analyst and Consultant at a computer software company
I don't have any direct experience with them. My solution architect used to handle that. I haven't seen many...
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Anonymous User
Digital Strategy Manager at a energy/utilities company
Their tech support is good but can be improved. Every ticket first goes to L1, and then it goes to L2. Many times,...
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Anonymous User
Development Lead For RI DMV Modernization at a tech services company
I never got a chance to contact their technical support.
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Rohit K Sharma
Ops Innovation Platform Manager at a financial services firm
We are at the top support tier and have had a good experience so far.
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Jayveer Mandora
Lead RPA Developer at eclair Group
I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical...
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Anonymous User
Project Manager at a energy/utilities company
We don't really use support, It can be expensive. We need it to be 24/7 as our processes run 24/7 and if something...
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N Rajarajan
Project Manager at a tech consulting company
Technical support is okay. It's good as long as you are signed into a maintenance agreement and you're paying. Our...
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Anonymous User
RPA System Engineer at a comms service provider
I rate the technical support an eight out of ten. The support is good.
Read full review of Blue Prism »

Review 1 of 30

ManojThakkar
Senior Test Consultant at a agriculture
The response and everything were a little bit faster, but for certain scenarios, it took longer.
Read full review of Tricentis Tosca »
Vinayak Bandewar
Test Architect at Cognizant
The quality of the support and the response time is lacking.
Read full review of Tricentis Tosca »
Vivekanandan Vallinayagam
Practice Manager - Digital Assurance - Performance, Resiliency & Cloud Testing at Hexaware Technologies Limited
As part of the licensing, our company receives standard tech support, and the support team has been highly responsive...
Read full review of Tricentis NeoLoad »
Test Process Consultant
SME (Subject Matter Expert) at Maersk
For our Proof of Concept (POC), we opted for the cloud version, and the setup was quick, taking only two days to...
Read full review of Tricentis NeoLoad »
M. Elsayed
Senior Technical Engineer at Expleogroup
Technical support is extremely good. They are helpful and responsive, and we've been more than satisfied with the...
Read full review of Tricentis Tosca »
Shahid Manzoor
Software Quality Assurance Supervisor at a transportation company
I've never reached out to technical support.
Read full review of SpecFlow »
PrashantSonawane
Leading Automation Practice at a tech services company
Initially, the support was good when they had it. But later on, the support started falling away.
Read full review of TestProject [EOL] »
Patrik Badkar
Technical lead at a consultancy
The tool's support responds within three hours.
Read full review of Tricentis NeoLoad »
GaneshMuralidharan
Global Delivery Head at Vaisesika consulting
The support is really good. Our company had opted for platinum support, that is, like, twenty-four hours of service...
Read full review of Tricentis Tosca »
AnantJoshi
Senior Director-Intelligent Automation at Truglobal
Reaching out to customer support is challenging and they could improve on that.
Read full review of Tricentis Tosca »
Alex Melendez
Senior Manager at a computer software company
Technical support is fine. We get a very quick response from them.
Read full review of Tricentis Tosca »
Anonymous User
Test Analyst at a tech services company
Excellent. I was often able to access their chat support instantly and resolved the bulk of my inquiries very rapidly.
Read full review of Tricentis Tosca »
Anonymous User
QA Technical Lead at a financial services firm
9/10 - we get a prompt response whether we contact them via telephone or email.
Read full review of Tricentis NeoLoad »
Anonymous User
Test Manager
Nice and friendly, however not always coming up with the solution we were expecting. For example, after changing from...
Read full review of Tricentis Tosca »
Anonymous User
Technical Test Specialist, Performance Test Lead at a tech services company
Customer Service: 9/10 Technical Support: 9/10 - the Neotys support team is superb and very efficient.
Read full review of Tricentis NeoLoad »
Katta Naveen
Software Associate at a tech services company
I have not contacted the support team of the product since I have not faced any issues with the solution.
Read full review of Tricentis NeoLoad »
LaurentEsnault
Bid Manager - Expert Continuous Testing at Sogeti UK
Technical support is very efficient. There's a helpline, but there's also an academy and training support.
Read full review of Tricentis Tosca »
Anonymous User
QA Expert
Good. Eight out of 10.
Read full review of Tricentis qTest »
Anonymous User
DevOps Engineer at a financial services firm
Technical support is excellent.
Read full review of Tricentis Tosca »
Soumya Jain
Test Automation Specialist at Accenture
Overall, I rate customer service a five out of ten because they need to improve. The chatbot for incident creation...
Read full review of Tricentis Tosca »
MohamedSoliman
Software QA Automation Engineer at a tech services company
I have not been in touch with technical support from the vendor.
Read full review of Tricentis Tosca »
Khushal Chate
SAP Test Manager at Apexon
Initially, we were able to create a case. Right now, that function is not very useful. We also have to request remote...
Read full review of Tricentis Tosca »
Anonymous User
QA Automation Lead
The level of technical support is average. I reported that the web application response was very slow and I never...
Read full review of Tricentis Tosca »
GencoAp
Head of Testing at Genco
Customer service and support have been excellent. We have reliable contacts within the company who provide prompt and...
Read full review of Tricentis Tosca »
Anonymous User
Manager IT Performance Testing at a retailer
The questions that we’ve had for them, they have answered very quickly. The team here is very skilled and we've...
Read full review of Tricentis NeoLoad »
Anonymous User
Senior QA Engineer Lead at a consultancy
I've never reached out to technical support. I cannot speak to how helpful or responsive they would be. That said,...
Read full review of TestProject [EOL] »
Anonymous User
Chief Technical Officer at PA Department of Human Services
Customer Service: Very good, the vendor has been very accommodating with the ebb and flow of our business needs....
Read full review of Tricentis NeoLoad »
Anonymous User
Conductor
My experience with the Tricentis website support was good.
Read full review of Tricentis Tosca »
Chinnikrishna Bandi
Consultant at Capgemini Invent
The technical support team is good. They have a 72-hour window to respond to our requests and they usually get back...
Read full review of Tricentis NeoLoad »
NancyMcClanahan
Quality Assurance Team Lead at Parkview Health
We've used Tricentis technical support quite often. The way I understand it, they have tier-one, tier-two, and...
Read full review of Tricentis qTest »

Review 1 of 30

Technical Support

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